Thread Lounge

Nope. Walked in here and was pitched the value prop of the store as «owner travels several times a year to x countries and hand-​carries the stuff herself.» Sounds more like the markups on the items here are subsidizing the owner’s vacations.
Case in point: The same Mexican blankets that sell for $ 10 at a non-​gentrified shop down the street in the Mission cost $ 60 here, complete with a sign that says «perfect for Dolores park!» Yay cultural appropriation.
I also found it a turn-​off that the owner kept watching me as I looked around the store and walked over when I picked up a small item and asked if she could take it to the register. And for this small purchase of less than $ 20, she kept asking questions about where I was from, why I was there, and after looking at my properly-​signed Visa, still asked to see my ID.

Pd just found a beautiful silver-​threaded rug at target for $ 42 on sale (normally $ 50) that is $ 350 at this store. Just sayin’

There are some really great pieces-​but really, really overpriced. If you are looking for «unique» goods, you would fare just as well going to World Market.
The service was alright, a little abrasive, but not terrible. I personally wouldn’t shop there again because I am not crazy enough to purchase things at a 500+% markup.

The owner is a thief. She went to a fair and ordered goods from our stand and never paid us. We have been chasing her and get no response. this is nothing but a low life act. Selling the goods and not paying he supplier for months and months is unacceptable. please do not shop and make this women earn money.

Just now I was on my way to the register to make a purchase when I stopped to take a photo of this soap shaped like a fish. As soon as I put it down this white woman with a shrill and loud voice yelled «HI SORRY NO PHOTOSSSS!» which made me feel like a dumb child since the whole store could hear. I was so startled that I went straight to the door. Most of the merchandise was lame anyway and I feel sorry for those poor birds in the cage that have to listen to shit music all day.
Had she asked me to not take photos in a way that didn’t make me feel like crap I would not have put the things I was going to purchase down and left immediately. BYE FOREVER THREAD LOUNGE. Potential customers: Save yourself a bunch of money and go to Cost Plus Word Market or if you want to just browse, walk down the street in either direction to Therapy or Paxton Gate where the people that work there treat you with respect.

If I could give it zero stars I would. I have never encountered a more rude or pretentious person in my life.
My father and I decided to come see what the store had to offer, especially since the store looked so great from the outside. From the moment we walked in the owner was just flat out rude. I was unfolding a cashmere blanket when she glared at me stating the price of the blanket, as if I could never afford it. Then my father called me over to see a chandelier he liked and was just about to send a picture of it to his wife when the owner snarled at him that, «No pictures are allowed.» We continued to look around and were followed the whole time. If I didn’t know any better I’d say she was racially profiling us.
Lastly, I went to try on some body cream when I accidentally opened a sealed one. I didn’t mind paying for it but the way she handled the whole situation was just plain out rude and mean. Her whole persona was just so off-​putting. I will never come back here again! Please don’t shop here. There are better places to shop at with way better prices. Trust me, you’ll be doing yourself a favor by not coming here.
And to the owner, you could have potentially made a lot of money from my father and I. The chandelier was beautiful, even with its price but because of your attitude I’ll make sure my folks do not come here and waste their money helping such a pretentious woman stay in business.
Shop anywhere else but here!

Well, I am so glad I did not meet the woman mentioned in many of the other reviews today. The service here for my husband and I was actually very friendly. However, I didn’t get to look at a single thing without the he gal working there hovering over me… I would have loved to have seen more things in the store… Don’t get me wrong, this lady working today was super sweet and so helpful. The prices are outrageous, based on the items I did get to briefly look at. My husband is a big and tall guy and she was able to find him a shirt that fit him and looks very nice on him… I still can’t believe we paid $ 75 for it… But it is rare to find anything that fits him so nicely, so we splurged on it. We are never in that neighborhood so we most likely will never be back. But if I were in the neighborhood, looking for something vintage, I make take another look. Oh, she gave us a really nice big, reusable shopping bag and we thought that was very nice of her, I really like it!

***beware***

DO NOT BUY THE MONKS!!! The store owner is indeed the wicked witch… she took my money for the monks saying they would be here in 3 months… I had to call and text her about my order many times. SheNEVER called or updated me on the order which I had to pay in full to order them. 1300.00 to be exact. I felt like I was begging for something I had already paid for. She avoided my calls and had her young staff call me. She kept telling met hey we’re in customs. Bottom line I never received them she is taking people’s money on a item she cannot get. After 5 months I feel she should have paid me interest on using my money to fund her trips will NEVER set foot on that store again!!! She is a flipping weirdo!!!

A classic mission bougie/hipster/“unique” boutique with sweet cashiers and quirky finds. Always fun to take visitors here because it is what the new mission is all about– up and coming, pricey grunge antiques
Good for finding one of a kind items, expensive carpets and décor, purses, bohemian outfits and crazy jewelry. A fun gem to pass time while waiting for restaurants around the are

I want one of everything!
Alex and Robin are two of the nicest, knowledgeable, helpful sales people I have met in a long time. We were warmly greeted upon entering and immediately fell into conversation with Alex about the incredible merchandise that fills the store. We were offered wine that was actually very good:). My partner and I spent quit a bit of time looking at everything and asking questions. After leaving we realized they had stayed open longer just for us! We will definitely be back regularly to look for new treasures. Thanks for a great first experience!

I’ve been wanting to post this for a couple of weeks now but have been crazy busy.
I’ve bought things from this store before and always loved the quirky, beautiful, exotic items, though I had never had any interaction with the owner, usually because she was busy with other customers, the place always seems to be humming.
On this night I was with one of my dearest, closest friends, who came to visit me from Ottawa, Canada. Now let me just get a little personal here: last year my friend had a devastating diagnosis of skin cancer, advanced. She had a huge chunk taken out of her arm and some painful treatments. She went through hell and back and thankfully she’s fine now and healthy.
I wanted her to have a great time in SF and to show her around The Mission so we had some Mexican food, hit up a few bars, and four or five drinks later we ended up in Thread Lounge. The moment we walked in Colleen, the owner, swooped down and enveloped us in her infectious, kooky friendliness– she offered us some wine and, with her trusty sales associate, Amber, who by the way should be a model for J Crew– with her blonde hair, sun-​kissed skin and even sunnier personality– led us around the store, picking out tops for my girlfriend (in the platonic sense that is), outfitting me with some colorful jackets, showing us the latest, coolest, strangest acquired goods– I’m kind of digging the silver (or were they gold? brass?) fishes – plied us with more wine, and basically made my friend feel like she was the most important, most beautiful person in that shop. To be honest, my friend is pretty hot– with her strawberry blonde hair and still-​sexy-​at 47 body, but I’m telling you, Colleen and Amber made it seem like we were Beyonce and JayZ– I’m not sure which one was Bey, me or my friend, but in any case they treated us like we were rock stars!
I think my friend must have dropped over 600 dollars there that night– we were just about to check out with purchases when she spied a tiny, luminous ruby necklace that she had to have; that and the tops and then two of those gorgeous copper water bottles (they have healing qualities) – one for me and one for her (what a good friend, right?), and who knows what else.
Long story short – too late– Colleen knows how to make her customers feel awesome. We left there glowing, though part of it could have been the alcohol– still, it made me a fan of Thread Lounge and Colleen and Amber for life. I don’t know what happened to the folks who have left the negative comments; maybe they themselves were having a bad day, maybe there was something in the air that night, maybe it’s that Colleen really gelled with me and my friend (we’re both kind of kooky too). In any case, it was a magical night and I’ll be back for more.
Thanks Colleen! Muah!

Same experience as so many others. The woman who apparently runs this place is a sociopath. She has no concept of common courtesy, respect for personal space, and she makes you feel as if she believes you’re a thief. She keeps two doves in a cage far too small for their size, and has «do not touch» and «do not sit» labels on absolutely everything.
What the actual fuck?

Went in to scope the sale and wound up with a new, surprisingly affordable wardrobe! The woman who helped me was WONDERFUL! She pulled so many things I would have never seen, but loved and purchased. I believe her name was Robin? She was an absolute gem.

The service was horrible, less than one star, surly rude staff who clearly don’t care about their customers.
People skills are less than one percent with overpriced merchandise which is not what they say it is, to remain in business one must have an honest and caring discourse with their customers.
They do not deserve anyone’s hard earned dollars and can’t authentic anything, it is obvious they have no idea about their merchandise and don’t give a damn about their clients.

I wanted to like this place more. From the outside it seems like such a cool collection of worldly goods and unique treasures. However, inside, it feels more like a World Market with a much higher price tag.
It didn’t help that the owner (or maybe just employee) was quite rude to us. She completely ignored our presence and when I wanted to snap a picture, she was quick to scold me. Of course, if its her shop, I respect her wishers, but I do believe there are ways to be a bit more gracious about it and maybe explain the reasoning. Instead, it came off as uppity, condescending, and short.
I will not go back here because of the poor service.

Great place if you hate birds or love animal abuse. Seriously, two big doves in a cage? Someone should open the cage door and walk away.

Beautiful and unique items, a lot of eye catching one of a kind stuff here. The staff gave us wine and I was happy; what a cool store we had found ! But; the lady in the store was so rude, starting with taking the pillows we were looking at from our hands to then saying that we spilled out our wine in the store and told us to watch ourselves. Feeling a little weird since we didn’t spill out anything we nicely said that it couldn’t be us. Instead of apologizing this b*tch says that it for sure must have been us??? I nicely hang back the item I wanted to buy and walked out of the store. They have for sure lost one customer, forever!!!

Really cool store and a cool concept going. Could have been an awesome store, but the store owner is a total b***h.

The store has some very nice items but it’s not worth going and dealing with the wicked witch of the west who I am assuming is the owner. As we entered the store we were offered wine which we accepted and proceeded to browse the store. The tall woman witch from the west rudely took items from us such as a pillow and placed them back. Then she accused me of spilling wine on the floor and after I politely told her I would never waste a drop in a playful manner in attempt to break her ice wickedness she rudely scowled back at me that it had to be me. It could of possibly been her dog running around the store with her no dogs allowed sign outside mind you. My girlfriend found a really amazing vest but we decided not to purchase the item due to her unacceptable behavior.

DO NOT SHOP HERE
I have frequented this store several times while walking Valencia and never had a good experience. The merchandise is beautiful, eclectic and special but the sales staff is the absolute pits. Every time I have walked in to a different experience but they all have ended in me running out of the store. Either I am followed around and everything I touch is set back into place or I am told how much it cost– OR– I am completely ignored but under a very very watchful eye.
My boyfriend and I had spied an amazing gold alligator the other weekend and I couldn’t get it out of my mind. I looked everywhere to find it because I didn’t want to purchase from this store but came up empty handed. So I went in today to purchase. I was greeted only because the sales woman was standing in the door blocking my way in. I bee lined it to the alligator and asked how much it was. The woman picked it up from underneath a table, told me the price and set it back down and left. She obviously assumed I could not afford it. I took a walk around the store– being followed by another sales woman and asked very odd questions. Finally out of spite I grabbed the alligator and placed it on the cash wrap– the sales woman was taken aback. She then proceeded to scold me and tell me it was not an alligator but a crocodile. She told me the price, I handed her my card and she said «you’ll be paying with credit?». No– debit. I’m glad I put off such a vibe that I couldn’t possibly be able to afford this piece.
Avoid this place if you don’t want to ruin your day. If you want to be harassed, feel like you’re a thief or a peasant– do visit the Thread Lounge and see what you get.

This place does have some beautiful things. Overpriced but beautiful.
We went in this past Saturday and had a terrible experience.
The store had at least 10 other customers. There were two women working there.
One was at the register and the other one a young blond girl, basically followed us around the entire time.
There were lots of other customers she could have been helping but instead she kept her eyes locked on my boyfriend (who is african american). Whenever I think something like that might be happening I usually shrug it off and tell myself that I’m being paranoid. But this time it was unmistakeable. Every time I looked up, there she was right behind, staring at us.
As we left she said «have a great day» and my boyfriend being a nice guy said «you too». Personally, I really wished I had given her the finger.

Quite shocked by all of the negative reviews. My cousin brought me here on a recent visit in November to SF and I was in love with this place. Definitely pricey, but some great pieces. We were in the communal dressing room for over an hour. Samantha helped us and she was so, so great. She would recommend us pieces over and over — yes, to upsell… but really, she got the hang of our style. I almost bought this long sequin gown that the staff has been DYING for someone to buy, but I opted out last minute (as it snagged). Otherwise, this place could make you bankrupt. Come here… but with caution! I ended up leaving with just a blazer, but I wear this thing every damn week and it was worth every penny.

There are few times I encounter customer service so bad it leaves me shocked and stunned. The owner of this store is extremely rude and is ill fit for social interactions with people left alone the privilege of selling to eager customers. The other reviews for this store definitely are truthful and telling!
My friend and I had the unfortunate experience of making the mistake of being interested in purchasing jewelry we thought looked interesting. After waiting for over 5 minutes without being helped the store owner came over to scold us for helping ourselves and trying on a ring. Instead of being helpful she quickly snarled at us — insinuating not only that we could not afford what we were looking at but that we were trying to steal. This is not only offensive but not a great way to make/​keep customers that have habits of impulse buying expensive dumb things (with which this store is filled with). In a last effort to still buy the item after being reprimanded I asked the owner if she could help me see a few things since she had come over. Instead of course correcting and making a small attempt to make the sale she continued to dish out the unnecessary attitude.
From this experience I saw that a person can travel the world buying beautiful things but you can’t buy class. Maybe instead of traveling to find things to make money from she should try to learn how to respect herself and others. I refuse to give my patronage and hard earned money to someone so rude, classless, and non-​deserving. Please think twice before you do too so if nothing else this owner can learner that karma can be ruder than she is.

This review is for the treatment me and my friend received from the owner of the store.
Let me preface with stating that I don’t believe store owners need to suck ass to possible clients.
We just left the store 10mins ago, and we were so upset we were unable to continue with our evening. We had to stop to review our experience in order to let it go.
Having said that, the owner was a sassy bitch. there are plenty industries where being a sassy bitch pays off, but I’d wager store owner who interacts with clients is not.
We grabbed a piece of jewelry and were checking it out, when the owner comes at us and opens up a large can of sass, nay, extra large. We were not allowed to touch the jewelry unnattended she sasses at us (I rephrased). We apologize, she makes another sassy bitchy remark, and we turn to leave.
She ends the interaction with a very passive sassy aggressive «have a great day»
Bitch please. YOU have a great day.
It’ll be a boring day in San Francisco when I come here next (that means never)
PS: free advice, let other people handle your clients. It is apparent from having interacted with you, and having read other Unilocal reviews that you need release and are unable to get it (perhaps cause you are beyond saving). So be a happy store owner from behind the screens, perhaps your business will de better.
Passive sassy aggressive xo

*Not personal experience*
My sister-​in-​law had gone to the store and found the most beautiful earrings and had raved about it to me. A week later she returned but this time with my nephew and my mother. Whoever was working at the time made comments to her like «that cost $ 400» with an attitude when my nephew put his finger on something. I get that children break stuff but saying something cost so much and basically implying someone can’t afford it? Not a great customer retainer. My family and I will not be setting foot in this store again.

Very cute store but a bit pricey– even for Valencia St.
Gifts, clothes, & home décor from from the world– much from India which the store owner hand picks.
I’ve never actually found anything here but it is a great shop!
Plus, my fiancé & I were given bubbly while we shipped last night!

Overpriced, unfriendly, and NOT WHEELCHAIR ACCESSIBLE.
The owner will narcissistically tell you the story of how her shop used to be somewhere else, but then her parent died, and so she moved here to Valencia Street, and talk on and on about herself… but never once will she ask you about you, if she can help you find something, if she can help accommodate your needs in her store if you are in a wheelchair or assistive device like a motorized scooter. Her dog also lives in the store, and she keeps forcing him under a table. If he DOES get in your way, she won’t move him out of the way, you know, because it’s his store, too. Hmmm, that really doesn’t work for those of us in wheelchairs.
If I hadn’t gone here with my partner, who was able to move things out of my way, I never could’ve gotten anywhere near the middle of the store, never mind the back, which was a feat too impossible for even my furniture moving partner that day.
Okay, mobility isn’t an issue that effects everyone who goes to this store, so let’s talk about something that does: The prices here are EXCRUCIATINGLY high!!! And it’s not that these items are super-high-end…according to the owner herself, she and her partner travel the world to find these items made by local craftspeople and bring them home to sell them. It’s that this shop sees fit to charge $ 40 for a pair of slippers you could get in Chinatown for $ 10…and so on! The mark-​up was mind-​boggling. This is the type of store people are complaining about when they talk about the hyper-​gentrification of the Mission by hipster everything’s-so-precious-let’s-pay-more culture.
Simply put, I didn’t feel the value was there. And I’m someone who does a LOT of shopping.
But mostly, I would’ve given a better review of this store if the owner had tried at all to be accommodating to me, her customer. She did not, and I will not be back. There’s simply nothing to draw me back here to Thread Lounge.