The UPS Store

Ok so I read other reviews about how fast this place is and I didn’t believe it because most of these places are unbearable. The lines. the staff. making you buy a 5 dollar roll of tape to send one box… but there was none of this. I put my label and un-​taped box on the scale… guy scanned label– gave me receipt and said «thanks– have a nice day».
I stood there… «umm excuse me… but my box is…». he pulls out tape, tapes it up and it was all done.
WHAT?! All of this took 58 seconds. and I paid for 30 mins on the meter!
Left feeling confused and. satisfied… not knowing what just happened…

Favorite ups store. Friendly staff and always quick with service! Bike parking available right outside.

We were returning rather large chair to Amazon that we could not fit in the original packaging. The staff at 77 Van Ness UPS were very helpful in helping us find a way to fit it in the least amount of packaging as possible. They showed a lot of patience and also great customer service. We finally found a way to use a perfectly sized box to fit the chair in 2 pieces and used the Amazon shipping label so we did not have to pay any extra fees for an extra item. Thanks Adam and team for being so helpful!

My go-​to UPS store. Friendly, competent staff who know what they are doing and process the line with Asian efficiency.
Store is well lit and clean, and importantly there are always at least 2 staff members so it’s rare to have the line get held up.

Open Sunday. I was in and out in about 4 minutes. The employee packed items for me, typed address and everything, gave me receipt, told me it’ll arrive Tuesday.
The only downside is that $ 17 seems high to ship sunglasses to Santa Cruz. But that includes package.
Great experience though.

I needed to scan some signature papers to email to myself. It took all of 1 minute and 2 dollars. The lady at the desk was very attentive even though there was another customer with her, and she helped me complete my request within seconds.
The only downside was the small group of flies flying around the middle of the store.

I’ve always had good experiences at this UPS store. There’s rarely more than one person in line, and they always greet me, even when helping another customer.

My 2^nd Unilocal review of UPS today, my 2^nd review ever. I have bike to the 2 Market St store to be greeted by an «On Break» sign. So I call the phone listed for Van Ness store and it is a fax. How hard is it to post correct information about store operating hours and phone numbers? A junior high school class could manage this place better then the current adults who think they are.

The manager messaged me later on Unilocal and apologized.

Awesome store, these guys are great. Very trustworthy and customer service exceeds expectations.

These guys make my day every time I visit. Fabulous service.

I thought I was in the clear but I had to take another LIVE SCAN. I guess every job application requires one. Its LIVE SCAN service is not the cheapest, i paid $ 7 more at this one, than the UPS on Geary. I have to say that the guy that handle my scan took care of it really fast without any rescans. There was also a long line and the 2 clerks were able to handle the backed up line efficiently. Although I paid more, for the convenience and time, it was negligible.

Go anywhere else.
This store is horrible. The manager, Mr. Punam Patel, does not honor his guarantee of packing and shipping. He refused to refund money for a shipping service that he did not complete. He did not file a proper claim for damage to a package.
Run, run away. Go to Fed Ex. Use the post office, but under NO circumstances give this establishment your business.

Easy location on the corner. Friendly staff. Computer stations and printer available. Notary was available up till close.
But $ 0.49 per page to print? REALLY? Ugh.

In a copy shop the helpfulness and spirit of the employees makes a big difference. Since you don’t know the equipment well and it’s complicated, if they staff helps you out it turns out much better. Henri at the Civic Center UPS Store was so helpful to me this past Sunday: I needed 130 wedding photos printed out in various sizes. Henri worked with me to individually select photos to be printed at the different sizes and on different weights of paper. Then he hooked me up with an awesome paper cutter so that I could trim them all out of the 8.5×11″ sheets they were printed on.
A good copy shop and an excellent staff. Thanks again Henri!

Review is for Notary Public services only.
Go elsewhere.
The notary public who helped me lacked BASIC knowledge and refused to notarize a document.
When I explained to her that the procedure is not an unusual one, she told me to go up 4 blocks to another notary public if I think it can be done.
So I did.

Really? $ 2.00 to email UPS a shipping label? Rather email anything to print? Just to email a document, you start with a $ 2.00 charge. This is a new charge that the manager just implemented, they should definitely at least inform their customers that there is a charge when we ask if documents can be emailed to print. I’ve done this my entire life at many ups stores and this is a first.
Don’t get me wrong, the girl and guy working were very nice — she even covered my old label with a white sticker, taped up any parts that she thought was necessary (even after I taped it). So IMO, this is bad on the manager for implementing this and not putting up a sign. Maybe make the $ 2.00 charge necessary for anything over 5 – 10 pages, but 1 or 2? Not worth the money.
Way to expensive– the third star is just because the employees were nice.

I came here for Livescan fingerprinting after a fiasco at the emeryville ups store, and was pleasantly surprised with how efficient the owner was. The whole process took around 5 minutes.
I’ve deducted 1 star because apparently they do not accept debit or credit cards for fingerprinting, so I had to run to the ATM (despite the fact that the Livescan website says they take cards here, and they accept credit/​debit cards for any other service…).
While I was here this sourfaced woman was complaining that she had to pay the meter while she waited in line (like everyone else), and that the meter was ticking away, then when she got to the front of the line she sort of threw a shoe box on the counter, and said, «I hope you tape that up. These boots are $ 500, you know.» It made me appreciate the owner’s friendly demeanor even more, dealing with people like that all day. Jeez.

Normally I’d never write a review for a place like this, but I had a really stellar experience there today that defied all my usual expectations for a Shipping center in a city on a Sunday.
I walked in and was immediately greeted by the cashier/​shipping expert Danny. He was friendly and helpful (even when I realized I had forgotten part of my shipment and had to leave and return.)
The place was clean, the staff was friendly and helpful, the prices were reasonable AND they’re open on Sundays. Neat!

THANK YOU CID & BELLA! YOU GUYS PHUCKIN’ ROCK!!!
There are two places you will NEVER find me at during the holiday season: The Mall or USPS. I HATE waiting in line and I HATE crowds. I may not seem like it on Unilocal but I’m actually a polite person. I let people cut in front of me when I’m driving. I hold doors open for people. I even have mannerisms. *gasp* Shocking, I know given all the crass statements and cussing in my reviews. However, going to the mall and USPS during the holiday season brings out the «zilla» in me. Honey, those bridezillas b*tches you see on WE got nothing on me. Cut me off in the parking lot? *rolls up beside you and flips a birdie* Don’t hold the door for me? «Oppsie, did I just body slam you with my shopping bags… MY BAD.» Give me attitude when completing a transaction? Payback is a b*tch…on Unilocal. You get the point.
As I was driving to work this morning I noticed there was a new UPS store open one block from the office (grand opening was 12.19.11). I initially intended to buy a box and packing supplies for something I had to ship but I found out they ALSO ship via USPS. WHOOO HOOO! It saves me a trip to the god forsaken USPS two blocks away at Fox Plaza where the eye-​rolling workers work at a phuckin’ snail pace and the customers are on crazy pills.
I went into UPS today during my lunch break and was immediately greeted by Bella and Cid. I was inquiring about box sizes and they told me I should bring in whatever I needed to ship. 10 minutes later, I returned with my items in tow and Bella let me try out several box sizes. When I found the perfect one, Cid bubble wrapped everything for me to ensure everything would get there safely. Apparently, boxing and wrapping everything up for me was part of their shipping services. AWESOME.
After they prepared the shipping label and I paid, Bella said, «Thank you for your patience.» Are you phuckin’ kidding me? You’re thanking me? I should be thanking YOU guys for going above and beyond your call of duty. Cid and Bella’s genuine warmness, willingness to help, and overall customer service left me completely floored. Sh*t, even faking it I wasn’t even that nice when I worked as a female Al Bundy in college.
I can’t thank Cid and Bella enough for restoring my faith in the retail and service industry and making my life 100x easier (not to mention maintaining my sanity) during this holiday season!
YOU GUYS PHUCKIN’ ROCK!
OTHER NOTES:
*Shipping services: To clarify, you can send your goods via UPS or USPS
*Office & shipping supplies available
*Other services available: digital printing services, copying service, and passport photos available
*Restroom available