The Kleen

FRAUD ALERT!
Don’t waste your time. This start-​up is a sham. I paid for the premium deluxe service, to be delivered twice a month, only for the cleaners to no show the first time. There was no heads up that they had to reschedule, and the poor office manager had nothing in her tool kit to fix the situation (They apparently use contracted cleaners, not employees). At that time, I cancelled and asked to be removed from their database. They stated they removed me. Since then, I’ve been charged two more times to the tune of $ 170 ea, only one of which was refunded after I called and emailed several times. I had to do a fraud claim w/​VISA to get my money back.
As of a few months ago, emails to them are bouncing back and the phone number has been disconnected. THEY SEEM TO BE OUT OF BUSINESS which is good, though I believe their website will still take your money. THE KLEEN IS A SCAM in that it’s a business that seems to not be managed at all.
Whomever funded this start up got screwed… I’ve never been more disappointed in a consumer experience, ever.

The Kleen’s website looks slick and credible, and they SAY they do background checks on the cleaners they hire, but they did not. The 2 cleaners they sent me stole my sterling silver that was my mother’s. It broke my heart. I reported the theft to the police and they investigated, and told me the two cleaners had lied about their names, addresses, and social security numbers. The Kleen had NEVER verified their backgrounds before sending them out to their customers. The Kleen’s website said Satisfaction Guaranteed and also said they were insured and bonded, but after repeated requests, The Kleen has never given me the name of their insurance company or responded with any information on how to file a claim. I have never been reimbursed by The Kleen for the theft. I wish I could give them a ZERO rating.

Do not use the kleen. I was wooed by their nice website and impressive messaging promising to make things easy and clean your place at the drop of a hat. However, this promise was never fulfilled, not even once and I used them 5+ times. Ok, maybe the first time. That’s it, that’s all. Why didn’t I learn my lesson you ask? I kept wanting them to be good and kept giving them another chance because the owner (Jen) was so nice and apologetic… but frankly, the quality of the product is SO poor that just being nice doesn’t cover it (unless I was hiring for a best friend of course). Little mistake after mistake always happened, there was always something that went wrong. However, I guess I learn the hard way… the last straw was this past weekend.
It was a NO SHOW and NO CALL. This was after several reminder emails and texts that we had exchanged just moments before the cleaning was to occur. Now, how does that happen? In addition, it wasn’t just a regular cleaning, it was a MOVE OUT cleaning! (Which is why I didn’t notice they didn’t come until 3 days later) Luckily, I checked my apartment the day before my scheduled walk-​through with my Property Manager shocked to see it had NOT been cleaned as promised…3 days after my scheduled clean and 7 days after I had already pre-​paid. Again, not even a phone call from them 3 days later! I should send them a bill for my extra apartment daily rate. Don’t let this happen to you… not even once and definitely not 5 times like me.

The first time I used them I was impressed. The website was sleek. I knew the charges up front. They came and the cleaning was great. Then the auto charging, customer service blips, and a bad clean. They said they would correct this by giving a free clean, they charged for that after I had to wait an hour to let them in and come back after they got locked out. I lost two hours of work and was charged for a free cleaning. Believe the bad reviews, this company is terribly unorganized.

DO NOT BOTHER! I wish I could give zero stars. The people running this company are completely incompetent!
I booked a cleaning after receiving a flyer on my door. We made an appointment for Thursday at 11:00am. They never showed. When I called the office, I had to leave a voicemail because the «receptionist» couldn’t find anyone in the office to take my call. I received a call back about 20 minutes later. After many apologies, I gave them another chance and made an appt for Monday at 11:00. THEY NEVER SHOWED AGAIN! When I called this time, there were no apologies. I decided not to give them another chance.
Don’t waste your time!

Do not use the kleen. They will auto charge the bill. They didn’t come to my house in June but still charge me. I call them and no one answer. I leave message also no calls back.