The Heel & I Shoe Repair

Mr. Lee does a great job with repairing boot heels. I tend to wear down my boot heels a lot and he always fixes them to last me 3 months.
Reasonable prices too!

Excellent workmanship, great prices and always ready when promised.

Mr. Lee is a wizard. One of my first tasks when I moved to SF was to find a cobbler, as I wear through shoes pretty fast. I have taken him shoes with most standard problems like worn down heel caps, decaying leather soles, and chipping in the front. He has repaired each and every one perfectly and in good time. His prices are also competitive, compared to my previous cobbler ($ 12 – 20 per pair depending on the issue).

The proprietor lost my business when he was surly and rude when I picked up some shoes. Not good to tick off a shoe hound with heavy heels.

Shoe cobblers in San Francisco: expensive, sometimes snobby, and usually cheap materials. Heel and I, reasonable prices, incredibly friendly service, and materials that are durable and lasting. Old school cobbler, highly recommended!

It was $ 25 to replace the heel pads on a pair of dress shoes. I brought them in on a Monday and they weren’t ready until Friday. When I asked he said that polishing was included but when I got them back they weren’t polished. He had given them a very cursory buff. I pointed out many prominent scuffs. He told me these were irreparable damages that could not be polished out. Then he told me that he just does a little polish when replacing heel pads and a full polish would be $ 8 more and I would have to come back. After a bit of arguing he agreed to give them a quick polish. He buffed them for about a minute removing the biggest scuffs but leaving them looking unpolished. I will have to polish them myself at home.
When I brought them in they clearly needed to be polished and he said he would polish them. I wish he had told me that polishing was an extra $ 8 and done it properly from the outset.

I’ve brought a few pairs of shoes here already and I think the prices and turnaround time are very reasonable. I’m never in a rush to get the shoes back so I guess that helps, haha. I’ve brought in sandals to get straps fixed and pumps to repair the heels. Even cheap fake leather pumps, because I’ve worn them in so well I couldn’t think about throwing them away. I think it is $ 8-​$ 9 to fix the heels, so to me, it’s definitely better to fix them than to buy a new pair!

Sorry to say that after seeing mostly good reviews, I called about suede heels for Keds sneakers.(I was very specific.) I was quoted $ 30.00. when I got there he said $ 49.00. Didn’t like the Bait and Switch. Wouldn’t go there.

This cobbler knows his stuff! If they took cards, this place would be five star.
He replaced the soles on an old pair of dress shoes and they are now good as new. The price seems in line with other places. This is a small operation so don’t be surprised if the shop is closed without warning.

OMG! My Frye boots were looking really rough — I had worn the heel past the rubber & well into the stacked heel. I was worried they were beyond repair or would cost a ton to fix, but the shop only charged $ 15 & returned the boots to me looking PERFECT. The boots were cleaned up & polished & the heel looks as good as new. I’m so excited about the boots! I’m a fan & look forward to bringing other shoes here in the future!

Had an old pair of leather shoes that needed to be revived. Came here on the basis of other’s Unilocal reviews and did not disappoint. Shoes looked brand new!

I took my favorite pair of flat boots here to get the soles and heels redone. It took 3 – 5 days and it’s been the holiday season, but my boots turned out beautiful! The price was good compared to others. Friendly customer service and quality job. I only gave four stars since it’s cash-​only. Nice to have a great shoe repair spot!

Quick service, good job, easy parking.

This place rocks! Took three pair of heels here that have been needing to get fixed for years! Dropped them off, 3 days and 30 bucks later I have 3 new pair of shoes! My new spot for re-​pairing shoes! Definitely recommend all to go here!

Today, i stopped by to drop off a bag of shoes only to discover the store is closed from ⁴⁄₃ til ⁴⁄₂₅.
Disappointing discovery! Conundrum indeed. Can I bear to wait for two weeks or search for another cobbler? Hmmmm…

I’ve never written a Unilocal review before, but this place was so infuriatingly horrendous, I have to warn you: DON’T WASTE YOUR TIME AND MONEY. I took 5 pairs of shoes to be repaired, and the purveyor said he could only fix 3 because the heel caps he uses don’t fit certain short heeled shoes. I’ve never had a cobbler tell me this, and I’ve had probably 50 pairs of shoes re-​heeled over the years.
Just one day after picking up my shoes from this place, I wore one of pairs and the heel cap fell off! It came loose almost immediately after I put them on. This guy did a shoddy job, and his prices are way too high – too expensive for quality work, let alone the half-​assed work this guy did.
I promptly took the two pairs of shoes this guy wouldn’t fix to Jack’s on Sutter St, where he did a fantastic job fixing the heels while I waited. The only reason I ever abandoned Jack’s is because it was no longer convenient, but I’ll make the trek downtown in order to avoid shitty, overpriced service like I got at The Heel & I.

So the only reason for 4 stars/​5 is because he left for a month and didn’t make that clear to me… with 3 pairs of my designer shoes stuck there.
Absolutely beautiful work! I will go back in a heart beat. It was $ 82 for 3 pairs, but they are all like new! Worth every dollar. I would rec. him to anyone in need of shoe repair.

Found this place on Unilocal and glad I did. This one-​man shop hooked me up the way I needed. My work loafers were in need of maintenance. Specifically, heel rehabilitation and good polish. Mission accomplished!
The small joint has a bit of following so same-​day service is rare but if you’re willing to wait a couple days and pay the nominal fee, you’ll get your shoes back as good as new. I would say better than new because they look new on the outside but worn on the inside. Cash only though and the while-​you-​wait shine isn’t the best.
Great repair work! Thanks!

Super worn out pleather nine west brown pointypointy heels which most people would pay to replace for about $ 75 but like most girls, when you finally break in a pair of heels where it just wraps around your foot like a glove, that is priceless!
My heels were worn down to the numb with metal sticking out. The pleather layer was peeling off all around the shoe and they looked terrible. I thought I’d give The Heel & Shoe Repair a try as they were local and a few blocks walking distance for me. And in one weeks time… for the price of $ 12 I had the heel repaired, the overall shoe polished and all the peeling disappeared. He some how took a cheap pair of heels and made them look like worn leather pumps. AMAZING! If you love your shoes and want to give them a few more years, you have to stop by here! It’s cheap and the quality is AWESOME!
Definitely will come back when I wear out my shoes again.

Michelle H, really? He’s going to quote you on something he hasnt seen? Get real sister.
Dont listen to her. He’s fast, does great work and is totally cheap. Had shoes re-​heeled and shined here, and had a lining come out of a bag that he fixed for me. Did a great job.