The Cobbler’s Number Two

I’ve been coming here for around 3 years. The service has always been friendly/​good (then again, I know what it’s like to work in the service industry and always treat people as I’d like to be treated), never had any communication problems as an English speaker, and the shoes they have fixed for me have always lasted.
Maybe it is not the place to go for super-​high end shoe repair but I’ve gotten vintage shoes re-​glued (and they did not fall apart as at other places I’ve gone to), new heels and rubber soles put on shoes (the last time, the soles actually outlasted the shoes themselves), as well as leather straps repaired, and I’m always happy with their work.

I would agree with the level of service. Both the guy and lady are very rude. You think they would have better customer service skills. Negative!!! Although they are at a convenient location.

I have been using this place for years. I don’t go regularly, but as I grew up in the neighborhood I’ve used them several times. That being said, I am now of the mind I will never use this place again. In the past they’ve lost my shoes but eventually found them. They have done an excellent job on altering some sandals that were too long. So my experiences with them varied, sometimes good, sometimes not so much.
I am a designer and used to take my hand made hand bags to them to join straps to the bag with rivets. They would charge me $ 5/​bag and occassionally not charge me at all (I was going in pretty regularly at the time).
I went today bringing in several bags for riveting. First the woman looked at me as if I were crazy. I told her they had done it for me in the past (admittedly it was about 3 years ago), but still it should have not been that difficult to ascertain what I needed. Anyway, she asks her husband about it and he tells her $ 16 a bag. That’s $ 4 a rivet!!! Crazy. I mentioned they used to charge me $ 5 and she couldn’t have cared less. Needless to say I took my bags and left.
The sad thing is I am adamant about using local resources. I am wiling to pay a bit more to local merchants but don’t take advantage. They are not doing the other local merchants in the area any favors by being rude and driving off local custom.

ZERO STARS lady/​owner was rude w/​poor customer srvc. Brought in a designer bag that needed a screw from the handle to be replaced and sandles to be repaired. Stood at the counter for a good 15min before the man and woman would even acknowledge me. Man looked at the bag and said it was a plastic piece that he can’t replace. I told the man its not plastic that I know for sure. Man walked away. I asked about my sandles and the women said she doesn’t know. So I gathered my bag and sandles and left. Don’t go to this place. Crappy customer service.

They ruined my favorite boots. Chipped the heal
They were not ready at time of pickup and overly priced. I DONOT recommend
The first day I wore my boots out side the heel fell off on my way to the bus stop.
Not only do you get lousy service but the owner and I suppose it’s his wife are terribly RUDE and MEAN!!!

My experience: I needed the sole of one of my dance shoes re-​glued, «how much», I ask, shoeman ponders a while and then proceeds to rip the sole of my shoe all the way to the heel-​need I say more… it was detached about an inch and a half from the toe and I was still able to practice in them before he took liberties. First of all, there was no price negotiated before he ripped the sole off, second, I can’t stand when it feels like someone is making up a price as they go along, and third, he took no responsibility for his actions. Not only totally unprofessional, but absolutely negligent with my property. Horrible experience!

I gave them 3 because I called before I came in to ask the price on stretching female shoes she quoted me a price of seven dollars repeated seven dollars. Brought my shoes in about an hour after I spoke with a female she charged me eight dollars when I brought it to her attention that she quoted me a price of seven dollars A guy that works there said we normally charge $ 10. I think if you quote a price that’s what it should be that will be my last time doing business with them.

I needed three pairs of shoes re-​tipped, and was charged $ 10 per pair. Not bad, and four months later, the tips are all still in good shape. I was glad that they flattened out the leather on the heel (even though I didn’t ask!), because I had really waited too long to have it done and the leather was a bit tattered.
I would have given them a 5 if it weren’t for the fact that I couldn’t find the hours on the building and there was no recording on their phone line that included that information. I will still return though!

I rarely say this, but if I could give a store 0 stars then this would be it. LORD HAVE MERCY! What a nightmare The Cobbler’s Number Two is. First off, who in their right mind would name their establishment ‘The Cobbler’s Number Two’ Are you trying to be creative or something? Where’s ‘Number One’ and is it as bad as Number Two? Whatevs!
A couple of weeks ago my mom dropped off a pair of my favorite flats ever. ever! Mind you, they were a pair of expensive Burberry flats that needed new soles, so we decided to get it repaired at The Cobbler’s Number Two. I don’t know what the whole process of in terms of keeping track of the shoe, matching the shoe with the owner, etc but this establishment FAILED to do that.
Yesterday we walked into The Cobbler’s Number Two ready to pick up my flats. Since we never received a call stating that they were ready, we assumed that we would be able to pick them up especially since it’s been weeks. The person who works there said that they don’t know where my shoes are and said «it’s probably in there» and pointed to a wall of shoes in paper bags. WHAT THE HELL!!! Do you know not keep track of your customers’ shoes?! Totally and completely unacceptable! The guy took down our name and number and said he would call me today, but I still received no call. Regardless if they find my shoes or not, this establishment will always get 0 stars because of their lack of organization, communication, and professional skills. DO NOT GO HERE AT ALL!

if i can put zero in my rating i would do it, bad experienced for me, bad business, bad owner and bad attitude. i went there monday morning to drop off my wife’s boots to be repair. simple half inch heel came off and they asked me for $ 15. i think it was too much but i just don’t really care about the price because its my wife’s favorite boots. they told me that they’re busy and it’s probably finish by friday noon, regardless they will call me if its not done yet. i went back there friday afternoon and thinking the shoes are already done. first they can’t find the shoes, buried with the others and realized it wasn’t done yet. i was really upset because i wasted my time, gas and ruined my day for this people. it’s unprofessional, they laughed when i told them that i wasted my gas going to their shop and why they didn’t call me. i took the shoes unrepair and left… i went to brisbane hardware and bought me some shoe goo and free sole and cost me only under ten bucks. please don’t bother to go to this shop. the place is unorganized and customer unfriendly.

Took a pair of boots and a leather bag in for repair. Had new heel pads put on for $ 8 and the bag strap replaced onto the bag for $ 5. Prices are reasonable. They are pretty disorganized with where they put your stuff. So I had a mild heart attack when they couldn’t find my bag at first. Their turnaround time is pretty good. But again, sometimes they get backed up so they fix your item when you go pick it up.
If it’s convenient for you to go here, then it’s fine. Otherwise, nothing special.

I had taken a stiletto here before and it took only a day. This time my snowboarding boots needed some repair and since I needed it the next morning I asked if it can be done ASAP. The lady hesitated for a minute but said to come back in an hour. You hear? Just an hour and it only cost me $ 10. The staff was super friendly too asking me about my snow trip and all.

This place is a small little shop right next to Walgreens. I recently brought 2 pairs of shoes here to get repaired. I had a pair of Calvin Klein boots that needed the sole reglued because it was starting to separate from the upper. The friendly man at the counter quoted me a price per shoe. For the shoe where the sole was splitting more, it was $ 5. For the matching shoe with less splitting, it was $ 2.50. I also had a pair of cheap heels where I’d worn the shoes down all the way to the nail on the heel. The heel tips were completely gone. The cost to add rubber tips onto the heels was $ 10.
Turnaround took 2 days. I called beforehand to see if my shoes were ready and the woman I talked to on the phone wasn’t all that friendly, but I think that might have been because of the language barrier because she was okay when I went into the shop. The quality of the craftsmanship is just okay. The heel tips look cheap and I can see some of the dried glue spilling out where they were reglued. But my shoes are now wearable again so it’s fine. I’d recommend them for simple repairs but I wouldn’t bring in my designer shoes here. They close at 6:00 and it’s cash only.

I have been taking my stilettos, boots, and flats to this cobbler since 2009, and they always have done a fantastic job on every repair I have requested. I have a ton of shoes, so I bring an average of 3 pairs of shoes a month to have retapped or repaired. They have even been able to fix other leather items of mine such as purses, and I’ve always received quality work. Their prices are great for the craftsmanship and they turn around in less that 24 hours or even while I wait. I’ve never had any issues with them… Awesome!

Had a few pairs of shoes polished and cleaned up here today. Super nice people, did a great job, at a fair price, and they got the job done quickly.

Had a solid experience here. Would recommend it.

Don’t go there people. Owner of the place is irresponsible and very rude. I left my item for the simple repair in the shop on Friday and was supposed to pick it up on Wednesday. I got there by the end of the day but it wasn’t ready. When I complained that I spend time and gas money for nothing, the owner of the shop told me: «Shut up!»

I am amazed this place has such low ratings. I have been going there for a good 10yrs and NEVER had 1 issue with them. I have had boots repaired, heels re-​tapped, shoes re-​soled, totally re-​worked toes on heels that I thought were ruined, emergency jobs done in 5−10min while I waited… They have done it all for me!
So for me — they are great, nuff said.

I got zippers put into my 20-​eye knee high boots for $ 30. They did a great job in an hour. No complaints, but then again, this was the first time I’ve ever had to alter/​repair shoes, so I’ve nothing to compare their services.

The hubby gets his boots shined here from time to time and he’s always happy with their service, but then again, he’s very easy to please. The only way he would complain if his shoes came back with taffy, gum and glue on them, otherwise no complaints from him (I wish everything in life were that simple). Why does it always feel like I am the only one having to argue for better service… maybe its me?
Anyway…3 stars on his behalf!