Technology Credit Union

PROUD TO BE A «NEW» MEMBER OF SF BRANCH OF THE TECHNOLOGY CREDIT UNION.
On Thursday, 1÷21÷2016− from 1:00 to 3:00 pm, I had an outstanding customer service experience at the SF Branch of the Technology Credit Union from the following staff members:
David Mok– Branch Manager, Victoria Netherton — Relationship Banker, & Charito Litonjua– New Relationship Banker
I had received (2) mailing promotions, which intrigued me. Their special 8-​Month CD Rate was currently @ 2.0% APY.* Plus, there was a $ 150.00 Offer for opening a new Checking Account with the Technology Credit Union. In order to obtain the $ 150.00, I would need to meet specific conditions, which were all clearly stated on the mailing flyer. I was interested in seeing, if/​what the Technology Credit Union could offer me. Most importantly, would it be worthwhile and in my best interest to move my financial accounts to them?
Before, this unplanned, spontaneous «drop-​in» meeting, I decided to check out the Technology Credit Union website. I reviewed the reading materials, categories, and drop down menus. I watched two (2) brief videos. Barbara Kamm– CEO/​President of the Technology Credit Union had a video, which explained the history of Technology Credit Union. She focused on why becoming a Technology Credit Union member could be a positive and valuable experience. I found Ms. Kamm to be: extremely professional, succinct, believable, authentic, concise, and to the point. I am glad, I took the time to watch this short video. There was another, on the right side of the website, which gave further details on the impressive ATM Network the Technology Credit Union participates in. All told, the two (2) videos took less than five (5) minutes to watch.
These of my overall positive impressions of the Technology Credit Union:
1: It’s «brick & mortar» location is in an extremely dynamic & upcoming new neighborhood in San Francisco. I think, it is called «Crescent Heights.»
2: The interior design of the Technology Credit Union is: modern, contemporary, crisp & clean, spacious, inviting, calming, comfortable, and professionally appropriate.
3: The space has high ceilings, so I didn’t feel «closed in» by the internal environment.
4: There are ATM machines in the entrance alcove. Plus, there are numerous customer service internet computers for use in the main area.
5: On the back wall, there is a large visual mural, which graphically gives the history and expansion details of the Technology Credit Union. There is also an interactive «touchscreen» large computer display to explore the same information. I am an extremely «visual learner.» These displays were quite helpful to me in understanding the Technology Credit Union.
6: Customer Service Excellence:
I was greeted IMMEDIATELY, when I entered the credit union. The greeting appeared to be authentic; they looked in my eyes; and acknowledged my existence as a potential new customer. Most importantly, the greeters appeared to greet me as a person– FIRST.
7: Multiple Questions, Concerns, and Need for Clarification:
I bombarded the Branch Manager, the Relationship Banker, and the New Banker with numerous questions and concerns, which I had. They were «present;» they listened patiently to all of my questions and concerns. They asked qualifying questions to ensure, they had understood my questions. I didn’t feel rushed in any manner. I felt, I had the undivided attention of each person. Plus, I tend to «chit-​chat,» and I tell historical stories and events from my life.

I decided to open a Technology Credit Union checking account with a «bare minimum deposit» of twenty-​six dollars ($ 26.00.) Not a lot of money to be bending backwards over! I did not expect to receive two (2) hours of concentrated customer service from three (3) staff members at the Technology Credit Union. Quite an amazing and humbling experience to/​for me! I want to emphasize, the sign-​up process, should NOT take up so much time as it took for me. I had a significant list of requirements, and «hurdles to jump,» before I would even consider opening an account with them.
The staff were all positive, engaging, thoughtful, and service-​oriented. Their willingness, courtesy, decency, and customer «solution-​oriented» support were consistent throughout the entire experience. The whole experience, from beginning to end, gets 5 STARS!
Cobalt D. Corazon (New Legal Name)
Lawrence D. Janssen (Birth Name)