Swarovski Gallery Store

DO NOT SHOP IN THIS STORE — ABSOLUTELY THE WORST CUSTOMER SERVICE EVER — FROM THE STORE MANAGER HERSELF… The store manager, Jennifer should be fired based upon rudeness alone, let alone not remembering that the customer is always right!!! I purchased 3 items in a different Swarovski Store and was told the return policy was 30 days. In the store tonight, the nasty Manager informed me it was 14 days, which I had exceeded by 6 days. The items were unworn and in their original packaging AND I had my receipt and she refused the return, informed me that Corporate Customer Service was my only recourse, and they were closed. Guess what? I telephoned and they were still there. I spoke with the Customer Service Agent who agreed that they would take the return and after the store manager spoke with him in the back room out of ear shot, she put me back on the phone with him only to be informed that they were not able to take back the items due to the 14 day policy. When I informed both of them they were contradicting each other, they suddenly were on the same page. I have put in a complaint with corporate and am waiting for a call back. Wonder if they will actually call. Interestingly enough, two other women were arguing with the manager about an issue as I stormed out of the store. Awful service in a store from which I have purchased a number of items. WILL NEVER GO BACK. The old manager was a delight, this one is entitled and nasty. I would be mortified if I were her District Manager for hiring her in the first place!

I’m a parrot and parrots like shiny things. When I come here my inner parrot comes out and I become a deer in a headlight with them shiny things. But they’re nice, shiny, non-​edible things surely enough to satisfy the inner parrot in all of us.

Worst service ever. I was there yesterday and got a pendant for my mom which she was supposed to wear at a lunch event next day. I was billed for it, but when I opened the box the next day, it was a different pendant, of a lesser value. When I called, the lady flatly said I’m sorry, I don’t know how that happened. Really? That’s what you have to say? Disgusted.

We finally got ahold of someone at corporate who agreed to exchange the ring for a smaller size.

I found the customer service her to be less-​than-​impressive. I came in looking for a specific ring that matched a necklace I had received for my birthday. I was ignored by two non-​occupied sales associates for about 10 minutes before I was able to flag someone down to help. Once I had her attention she acted less than interested in helping me and was rude. I ended up leaving empty handed.
I bought the exact ring I had come for at a different location from a very helpful and friendly sales associate.
On the plus side, I have been wearing the ring every day for about three months and it is just as sparkly and intact as the day I bought it!

Shopped here a couple times recently when I went shopping at the Nordstrom and Bloomingdale’s in the same mall. I like it’s location as after clothing shopping you can conveniently stop by this store to check out jewlries that match the new outfit you just bought. I like their colored crystals jewlries and some of them have unique design. There were quite a few store clerks considering the small size of this store and they were all very helpful. Will definitely check out their other locations.

What’s that old saying? The heart was willing… the wallet was not. Over the years, I have always loved Swarovski. During my college days, I used to give Swarovski earrings to people who were special to me. Anyway, was at Westfield Center and had the greatest time looking around in here the other day.
Picked up a watch here a couple months ago… holy bling, Batman! Glad I bought it when I did since I don’t see that style anymore. The salesperson I had was really great. Amber, was so cool and genuine, yet extremely knowledgeable and with perfect composure which complemented the store nicely. A true professional… even better than the some of the workers I’ve dealt with at Tiffany’s.
Saw some great crystal birds and parrots too.
Definitely one of my favorite stores to have fun in if I ever hit it big.

this place sucks, STONESTOWN has better customer service.
today i went there at 8;20pm. I asked them for help instead of them asking me. i got there and i said. i need help to buy my sister a gift for her graduation.
they said sorry we are closing. i am like wtf. one of them said come back tomorrow at 10am. FUK NO? i can’t come, im going to los angeles the next day. so this place got bad customer service and didn’t want to make $ 100 – 300 in 5 minutes.
and come on. im a guy too. im not picky like girls.
so i just said okay i’ll go somewhere else better.

The boyfriend bought me a necklace and earring set from this store location for my 21^st birthday (you can imagine the sentimental value). It’s conveniently located for boyfriends who don’t know where else to go to buy jewelry. I used to wear it every day, the silver-​plated clasp faded and the crystals fell out of my necklace. In order to fix it… I’d have to send in my necklace. It has sentimental value, so how would I be able to ensure that I get the same one back?
1 star for getting tons of compliments on it, but I would be weary of buying a necklace from here again.

The Crystals are Beautiful and pure., man-​made and more than just a pretty piece of Jewelry.
Amazing and Informative staff. More than Friendly and able to help with any question you may be seeking.
Shoutout to ISAIAH and marie!!! The nicest employees. Ever!!!

Amazing staff!
I love Swarovski jewelry — and when I found out that they had a sale on, I had to. «update» my collection. Bought some stuff online but there were a lot that weren’t available — so called this store to see if they had some items in store. They had a lot of the items I wanted (sales staff was patient enough to write them all down and look them up) and put them aside for me. When I went to buy the items later in the day, the sales staff even left a little card for me!
They’ve got good selection of jewelry here (and good stock — they had more than Stonestown Swarovski)
When’s the next sale? :)

I love Swarovski! I love all their figurines. So far I have only bought one item from this store. I bought the random bangle. Let me tell you about this experience. I saw it on the website and wanted to try it on at the store. The one I tried on, was wayyy too small. It didn’t go past the middle of my hands. I asked the girl if it came in a bigger size. She told me it was only one size. I left wanting to cry.
A few weeks later, my gf convinced me to go try it on again. This time it was a different sales guy and I asked if that bangle came in a bigger size. He said it did and it was PERFECT!
I don’t wear it often. The whole bangle is scratched up now. I decided I would buy another one because I love it so much.
I went to this location to buy another one. The girl here was friendly and helpful. I didn’t see the bangle in the dispaly case. I asked her about it and she told me they discontinued it in early spring. Noooo!
Soooo sad now!
I happened to be in Stonestown a week later. Guess what? They had my bangle on display. I bought it and told the sales guy about my other bangle which was scratched up. He told me to not get it wet. Wait awhile after putting on any lotions or perfume. And clean it with a soft cloth.
Now that I think about it, I bought my first bangle in early spring. Ggrrrr!!!
Lesson here is look on the website, and ask ALL the sales people.
Despite my experiences here, I will definitely shop here again.

We stopped off looking for a specific item but it was sold out, so I ended up getting another gift item. The salesgirl was really nice and greeted us warmly. She was tall, slender and wore Swarovski jewelry (of course) and the long dangling earrings were so elegant on her. I asked for gift wrapping and she painstakingly wrapped the box in their blue wrap with a lovely gray/​blue ribbon that she kept checking to make sure it looked just right. Swarovski members get an additional 10% any of their current sale items. Considering that they have more floor space compared to the Stonestown Galleria store, they didn’t seem to have a significantly larger inventory. Their return policy is limited, 14 days from day of purchase. I got a gift receipt and will now have to hurry and deliver to the intended person. Fortunately, it can be returned to any Swarovski owned store.

My initial experience with Swarovski was very good a few months back. Everybody was very nice and helpful. However, I went back to the store just a few days ago to buy a few things for my friends (I’ve spent over 200 dollars) and was shocked how much they’ve changed. I was the only one in the store and they didn’t even acknowledge my presence. As if I didn’t even go in the store. No one offered to help me even though there were 3 people working… haha working… they weren’t doing anything. Anyway, I selected what I wanted to buy and wanted to check out but it took 30 minutes for the sales girl to wrap up all my purchases. The other two were just looking around not helping at all. I felt frustrated that I’m treated this way, especially that I spend a nice sum of money there. I hope this message gets to the manager of the store and the staff will be told to change their behavior.
Hope my comment was helpful.

Had to buy a birthday present last week. Browsed online and found something that I think I wanted to check out at the store. Breezed in and out w/​a present in like 10 mins. Sweet!
Also, they have some cool stuff in there. If iwas a collector, this would be heaven.
Sales lady was nice and friendly and very efficient too. Def. coming bck.

Over the years I’ve bought my mother several Swarovski crystal animals. She asked me not to get her any more «things» as she is getting up there. But my hubby and his boss are taking early retirement from their company. The two have worked together at different companies and have known each other for 25+ years. She has been a fantastic boss as well as friend to Jack. And the loves chickens!!!
So as I ran across this relatively small store, I looked for chickens. And I found some: a hen and a rooster. I immediately bought them. The sales associate was extremely nice. She gift wrapped everything and offered me a variety of small mirrors to put under them. They were extremely low-​priced so that I bought several for my mom’s collection.
Perhaps I should takeaway a star of for the limited selection, but I got what I was looking for, so I won’t.

The customer service is great at this one. But I’m just expecting to see MORE VARIETY at the stores! I wish that everything I see online would be at the actual store as well! But by far am I content.