Sunset Sewing & Vacuum Center

Nice store and friendly service… Owner knows his products and what’s wrong with mostly everything with vacuums. The prices seems to be better then the ones outside… Notice he is a hard worker… No stop running around, doing something to fix or improve the store he has.

I brought in a shark vacuum cleaner for repair today. The problem was the brushes would not turn. he switched on for 3 seconds and assured me that the motor was not working. It would be $ 130 to repair, coincidentally he could sell me a new Hoover for $ 120. I asked him how he determined the motor was not working and he replied from the sound. I’m an electrician and this sounded like a scam to me.
A few blocks away I passed F & H repair so I popped in and asked his opinion. He confirmed that the motor was fine but declined the repair as he could not get Shark parts.
I later opened the machine to discover a loose wire.
Beware of this SCAM ARTIST

I brought in a SteamVac to get it fixed. He suggested it was likely the pump, which would cost $ 80 and the service was $ 95… but I have a new one for $ 199 right over there. He didn’t examine it or suggest a service for diagnosis. I don’t like adding to landfill, and don’t see how the secondary pump on a machine could be ¹⁄₃ the cost of the machine (!!!).
I watched a YouTube video and fixed it myself. Indeed, it was the pump. 20 minutes and $ 0.02 in grease. Works now better than ever.
I looked up the part on Sears Direct to confirm my suspicion that the quote on the part was overpriced, and they have the part in stock for $ 31.40.

My past vacuum repair center closed after many years. I asked him where I should go in the future and he told me to come here. Now needing some repair on my
vacuum I went to this center. The owner was very friendly and personable. He looked at
my vacuum and quoted me a extremely reasonable price to repair it. It was ready to be
picked up at the day quoted. There is a good selection of vacuums and it appears that they
have every type of vacuum bag needed. I didn’t know there was so many different kinds.
I have mention this place to several property managers and they all said they have been using
them for year and really like them as I now do to.

We have shopped here for years for bags and filters. He always has everything we need in stock and is close by.
Yesterday I brought our old Miele vacuum in and discovered it had a dead motor. Too expensive to repair so I decided to replace it with a similar unit as the old one had performed so well for so many years. I ended up buying a little nicer unit and spent more than I really wanted, but did end up with a wonderful unit.
When I got home I checked with my Amazon Prime and found I bought my exact model for 10% less than the best price on Amazon. In addition he exchanged all our unopened boxes of bags for our old unit for the new style.
Why would anyone buy on Amazon for a vacuum and accessories when you can get such great service and price locally?

Brought our Hoover in to have the bare floor/​carpet selector repaired. It was the second time this part needing fixing, though the first repair was done by another shop. Was charged for new belts, which was a little questionable since I had looked at them and they seemed fine (vacuum is less than a year old) before I brought it in, but whatever. But, I was charged a vague $ 65 dollar fee that was difficult to get out of the person on the phone. he said it was for «cleaning» which we didn’t ask for. Bottom line is the mechanism that engages the beater brush was the problem, not the belts, and was covered by the original Hoover warranty. If all he did was replace two belts to get the brush to work, why did he charge $ 65.00 on top of the belt price? Pretty fishy. Did the problem get fixed? Yes. Should we have been charged for a warrantied problem? I think not.

Overly friendly with a side of dishonesty, I went in know what was wrong with my machine and he was try to change all kinds of things that didn’t need fixing.

We bought an expensive Miele vacuum cleaner from this shop less than two years ago. When the motor broke the shop owner offered to get us a new motor at no cost. But he said it would take 3 weeks, during which we’d have no vacumn cleaner. Eventually, he felt sorry for us and gave us a floor sample to borrow. That was great customer. service!

The owners a jerk. My wife took 2 machines in for repair. When she brought them home only one worked. She checked the bad one and it didn’t have any thread in the bobbin so he obviously never looked at it. She’s very polite. She took it back giving the guy the benefit of the doubt and asked if he’d look at it again. He started yelling and started telling her all the extra expense it would be and said he’d told her, which he hadn’t. The guy had never even looked at it and rather than just do it correctly he’d rather make up a story. STAY AWAY…

I got a groupon for sewing machine repair for this store. I was very disappointed when I brought my machine in to get it fixed. He just looked at it and said I can repair it for you but it will still be broken. I was trying to understand what he was saying. He said they don’t make parts for my machine anymore. He was pretty rude. Then he suggests that I buy a new sewing machine at $ 400. I was trying to figure out what to do when he said look I’ve got orders and services to do so you can stand here and make up your mind. I was in the store for less than 10 mins. It was the worst interaction I ever had with a store I’m trying to do business with.

Brought in our vintage Hoover Canister QS Model S1049 to replace the cord. Paul was every bit the professional you’ve read in the reviews. But his knowledge and expertise is unsurpassed. Paul let me know that our little canister vacuum manufactured over 30 years ago still has the power to rival any other similar models, of any brand. And we could easily get another 25 years of good use from it. Thanks Paul, you’re the best!!!

This is a great vacumn repair place. I brought my Dyson vacuum in for repair on a Friday and it was ready by Sunday — yes — they are open on Sundays! Paul and his staff fixed the fan, cleaned the vacuum and wrapped it in a plastic bag. I highly recommend Sunset Sewing & Vacuum Center.

About 5 years ago I purchased a Juki machine from this shop. Recently the machine started acting up. I took my machine to a different shop nearby my home in Berkeley where they blew out the dust, took a look inside and tested it free of charge. They told me that they thought the timing might be off, but as they were not a licensed Juki dealer they lacked the necessary tools to service my machine and I’d have to go elsewhere, but that it probably shouldn’t run more than around $ 150 unless there was a major issue.
I had assumed that by taking my machine back to the original shop I had bought it from that I would get good customer service, but I was basically flat out told that he «knew how much I had paid for the machine» and that it would be $ 500 after he barely even looked at it. I am not a rich person and had saved for quite some time to afford this machine. Being told that it would be $ 500 because he knew how much I had originally paid was sketchy and unprofessional. I knew that whatever was going on was definitely not expensive enough to justify such a price.
I ended up going to The Sewing Machine Shop in Walnut Creek where they told me the only way I could rack up a bill of $ 500 was if they basically gutted my whole machine and rebuilt it. I ended up only paying $ 140 for a simple tune-​up that fixed my issue and they were extremely professional.
Don’t go here. This place is sketchy and rude.

I have a vintage Singer (Singer 347, all metal parts, circa 1961) that I love. I brought it in to be serviced and cleaned up.
I’ve been looking for a new machine, since my workhorse singer is pretty basic and wasn’t able to do everything I needed it to for quilting, and is a little temperamental. I ended up buying a JUKI, got a great deal ($ 200 less than what Amazon and Shop Vac Direct) were advertising, and got the full set of accessories/​feet/​extension table.
Paul was awesome throughout, and showed me how to thread the new machine, showed me some features/​how to use the computerized parts, and let me try out a few different feet to make sure it sewed nicely. He was incredibly patient.
Paul knows his stuff, he’s very nice, and the turnaround for servicing a sewing machine is super quick (same day). It’s not fancy, it’s not showy, and it’s not hip, but this place is pretty awesome and the guy working there knows sewing machines.
Two $$s because sewing machines are expensive, but the prices are very fair.

The man who runs this store is one of the rudest individuals I have ever had the displeasure of having to work with. I ordered a new Singer sewing machine from Amazon awhile back. Recently, the device started to malfunction. This included the bobbin drop in not working, and the automatic threader completely breaking off. I contacted Singer and they directed me to this shop as it is a Singer Warranty Repair shop. Since then I have had nothing but trouble. It started with him calling us to inform us that we had forgotten to include some screws in the box (we had). Then, while I was speaking to him on the phone, he informed me that nothing was wrong with the machine despite the fact that I knew it was not working properly. Then, once he finally agreed to fix the machine, pursuant to the warranty coverage provided by Singer, he informed me that he would only fix the bobbin drop. I said that I would also like the automatic threader fixed to which he replied «That is for old people, you don’t need that you will just break it again, I’m not fixing that.» Needless to say I was very upset.
Fast forward a couple weeks later and I receive another phone call from the store. I have been informed by this man that what is broken on the machine (that I had owned for a month) was no longer covered under warranty. He informed me that I would have to pay him for the service to fix it. I again asked if he planned to fix the automatic needle threader to which he replied again «you don’t need that.» I informed him I wanted it fixed anyway. He then decided that it was going to cost me $ 20.00 to have that fixed despite it being on the machine that I had sent in under warranty for repairs. Since I was tired of dealing with him I agreed to pay for the part, to which he said «ok, give me your credit card info.»
I cannot believe the lack of respect, and etiquette this store has. If you don’t want to be a Singer authorized warranty center then don’t be. Your job is to fix my product, not try to steal from customers. Never mind the fact that I paid to ship the unit to him, and he told me I had to provide a shipping label in the box so that he could ship it back to me. I am out a lot of money, and am going to be contacting Singer to try to recoup the cost since this has been one of the worst experiences I have ever had with a business.

I recently bought a brand new Sanitaire vacuum online. Once put together, there were some problems with the vacuum. After calling Sanitaire, they said I should bring it in to an authorized repair center as there was clearly something wrong. Sanitiare tells me to bring it here, to Sunset Sewing & Vacuum, as they are an authorized repair shop.
I bring it in and explain the problem I’m having with the vacuum. First, the gentlemen at the shop spends 20 minutes trying to tell me that there’s nothing wrong with the vacuum, and that if he takes it in, he’s going to have to charge me (despite the express contrary statement from Sanitaire). Finally, I persuade him to take the vacuum (who knew I had to persuade someone to take business, never mind business that they are contractually obligated to take as an authorized repair center).
A few days later, I get a call from Sunset Vacuum telling me to pick up the vacuum as there’s nothing wrong with it. I get there, and he spends 10 minutes berating me for wasting his time and that all Sanitaire vacuums have this, and that its not actually defective. I take the vacuum and leave. At home, I can easily determine that he did absolutely nothing to the vacuum — didn’t even take it apart to investigate the problem that I was having.
I call Sanitaire again and explain the situation. I describe the problem that I’m having with the vacuum, and that Sunset Vacuum told me that its normal. Sanitaire apologizes for my problems with Sunset Vacuum, and tells me, with absolute certainty, that a new vacuum should not be having the problem I’m experiencing. Instead of sending me back, they ship me a new vacuum.
They also tell me they will be investigating Sunset Sewing and Vacuum for refusing to do contractually obligated work, which might result in the shop having its status as an authorized repair center revoked. Apparently, shops like this often refuse to do warranty work as it does not pay as well as regular work.
So — if you like being berated and lied to, by all means, take your vacuum here.

Wow! Is this the same place which got all of the one star or less comments? Brought in my vacuum which was not working properly. Got an estimate and then a call a few hours later saying it was fixed. Picked it up the next day and it works better than ever. I don’t know if it was Paul or not, but the attendant was pleasant… even cheerful. I would recommended this place for repairs. I had a nice enough time, he did the work promptly, charged what he estimated and I am happy as hell.

After my wonderful long running Miele bit the dust, I decided to give Sunset Sewing a whirl and ended up buying a new one. My almost new Miele started to roar, a clear sign that something serious was wrong, so I brought it in about a week ago. Turns out that I had used the wrong bags and damaged the motor. The owner offered me the option of a new motor or a new vacuum. Hmmmm, there was a price difference and my old one isn’t that old… and so it goes. In the end he handed me a box of Miele bags, cut the new filters and installed them for me and wouldn’t allow me to pay! I truly didn’t understand what was happening. Free expensive bags, really? Who does that? He explained that I should try and put up with the noisy motor and use it for as long as I can. He then assured me that he knew I would be back, and I will.
I prefer to shop locally and this is why!

I am thrilled to have found Sunset Sewing & Vacuum Center. I went in for a repair and although my vacuum was beyond repair, I was given an unbelievable bargain on a brand new replacement vacuum! I really wasn’t planning on a new machine but the repairs would have been super expensive compared to buying a brand new machine. And I’m talking DYSON! I brought in a really old Dyson and now have a brand new Dyson and for a fraction of the cost of what I previously paid! The owner of the shop is a really nice gentleman and is eager to help. I urge anyone planning on purchasing a new vacuum to visit Sunset Sewing & Vacumm Center rather then a big box store, he has all of the very best brands and the very best prices!

I used to go to the sewing repair place on Geary Blvd in the avenues long ago, until they closed and I was left to hunt and forage for another place.
In last minute desperation I went to Sunset Sewing and got my machine repaired and bought vacuum bags from here. Just a feeling, not necessarily based on anything definitive, the owner/​worker there just struck me as kind of «used car salesman sleazy».
Oh…and I also got a piece replaced from a box of a million like parts that he charged me $ 70 for (and was going to keep my piece, presumably to throw into that box of stuff, but I asked for it back. Kinda felt ripped off. It wasn’t even new.) That was the second and last time I went there. I just got a bad vibe both times.
2 stars because he did repair my machine… but I did not like the place and wouldn’t recommend it.