Sunrise Auto Service

This is a junk yard shop, they resurfaced my rotors and replaced my pad but my wheel shakes when I brake. Avoid this place when you can.

My car had fuel pressure regulator problem, they tried to fix it three times but still failed to fix it. They replaced the high pressure fuel sensor and fuel pump. Yesterday my car got fixed in another shop finally and the staff in that shop told me that the high pressure fuel sensor was not a new one. I highly recommend any shop in the bay over this junk shop. In addition, I hope some organization invest ate the business practices of this auto shop.

I went there to have two rear tires replace and took them an hour and half to change and they left my trunk in a mess. Didn’t put everything in place and left it in shambles.

Absolutely poor service. I’ve gave my business to Sunrise Auto Service for years, and yet they would charge me the full amount for service for a simple battery change-​out. I bought my battery at O’Reilys and needed help swapping the old one out, and yet they still charge full service for a 5 minute service, dismissing the fact I’ve taken my car to their shop for years. Not only that, but they always seem to find something wrong with your car and insist on working on it to charge more. One last note, they charge too much for their service and parts. I had my spark plugs changed and was charged an upward of $ 400. I would not take my business to Sunrise Auto Service in San Francisco.

The customer service is horrible, awful and terrible! I came to Sunrise Auto on San Bruno to get my car smogged a couple years ago and then I gave them a second chance to get work done but they are just plain rude again! The worse part is that they don’t even care! This is very bad business and they are building a bad reputation for themselves. This year I took my car to Valero Gas Station just one block away on San Bruno to get my car smogged. They had excellent customer service and the owner even gave me a $ 10 discount! Sunrise Auto does not deserve my business.

Zero stars for customer service. Incredibly rude and charges up the ass for everything. Bunch of scammers I hope this place lose its business. I would never ever go back unless their job was so bad, I have to bring it in again to redo their service. Do yourself a favor and stay away.

This place is horrible… They’re all so rude… Came here to patch up my tire, but it couldn’t be repaired since it was the outside of the tire that was broken, so I pretty much paid them to change it into my spare tire… And then, while they were checking my mileage they left a black slash of dirt across my seat, didn’t say anything, and told me I could leave. I ended up telling them to clean it of course, but honestly… If you can’t even run an honest business, I feel like you shouldn’t even have one… Never coming back again… They also took FOREVER just to do it, and the majority of the people were just standing around and smoking…

Go find yourself a honest mechanic if you value your life.
We have been a customer of this shop since they first opened. Eric was honest and helpful the first couple of years, but customer service started going downhill when he began to have more customers. Recently we had him serviced the brakes on our vehicle. The technician cut corners on the job. He hard slapped the brakes in, NEVER serviced the rotor, NEVER applied any lubricants, NEVER test drive the vehicle then gave it back to us. While driving the car one sunny day, without any signs or warnings. The brakes over heated to the point that it completely FAILED (as if there weren’t any brakes!!) Eventually I had to hit a post to stop the car. My car suffered major damaged because of the unforeseen brake failure. Thank god, no injuries. I took my vehicle to another honest and competent shop for inspection after the accident. The shop owner pointed out the faulty brake job Sunrise auto did. Lessons learned, you get what you paid for. Use your judgement when choosing a mechanic shop, it’s not worth the savings of several hundred dollars a year. A bad mechanic can cause you headache, trouble. and even your life.

I have my car service at this place. bad sevice .bad bad sevice. i will never be this sunrice, if u bring your car there. u will be sunset

Although signs were posted about a minimum charge if your vehicle doesn’t pass a smog test the staff should tell you with words. Sure a disclosure posted on the wall protects the business as a customer, you still feel ripped off. The point of doing business is to provide good customer service as well as service. The worker was not even willing to answer questions I had. I did business with this place in the past but the vehicle was new. So It past with flying colors. I feel he took advantage of the fact that the car was an older model and noticed we didn’t walk into the office. If he disclosed the information with words we would have left and he wouldn’t of made $ 58.95. The reason we didn’t walk into the office is because it was filled with cigarette smoke worse then a bar in the 1980’s, when smoking was aloud even in banks. Talk about second hand smoke. The business doesn’t even care about the law of smoking in a work place. That place needs to be fined and monitored. Nevertheless I will never go back to Sunrise Auto Service for any type of service. I like to keep business in the neighborhood but must now find somewhere else. No stars for silent businessmen that only care for the buck and not pride.

I took my perfectly running car here for a simple oil change and ended up with having to pay over 1200 dollars in repairs and my car still is not running properly. Eric who I believe is the owner or manager has no customer service at all. I explained to him that after the oil change my car suddenly cut off and has never done that before. He simply said they did nothing wrong and 120 bucks for a diagnostic. Are you kidding me??! I couldn’t believe how rude and uncooperative this shop was to a paying customer. Please please beware of these scammers! They will take your money, do crappy work on your car but will not stand by their so called «work» nor mistakes. Never again and Lesson learned!

Cheap oil change. Convenient location. Moderately fast service.

My mother-​in-​law made the mistake of coming here for a smog check. She brought her car in and the owner said they needed to let it cool down first for an hour. It didn’t pass and they turned to trying to seller her repairs that would fix it. She was pretty skeptical so she took it to her dealer. They said there was absolutely nothing to repair and that doing a smog check after leaving the car cold for an hour is a scammy trick places like this use get car owners fail so they can sell them repairs. After calling them on this, they said they could retest it for her, but they’d of course have to charge her for another test. She took it to another smog check-​only place and passed with flying colors.

Customer service is horrible (2800 San Bruno Ave, San Francisco). I bought tires online and have them install/​balance for me. Also 4 wheel alignment. They broke my wheel lock and called me if I have the code for a replacement. Come on, are you going to tell me installing 3 new tires while I drive on one old tire? I told them to break the lock and give me a original lock while I order another set.
When I drive on the freeway around 60 mph or so, steering vibrates. I though it will be a tire issue since I just have the job done not too log ago. So I called the tire company manufacture due to I purchase the tires online. They told me to bring to a service center that will check up on it. The service center said there are no issue with the tire but the service center told me that the wheels (all 4) were not balance properly so steering were horrible. Don’t recommend this shop at all… Scammers and should have shop close down…

Minus 2 stars for this place
4,000 miles ago, I asked them to replace my timing belt, so that I don’t have issues like the head gasket blowing from a snapped belt. I got the car back with a slight white tailpipe smoke, and now only able to do 20mpg highway. Going back the owner gave me snotty attitude about how this is normal so I left since the car was driving after all, and we only put some 4,000 miles per year on the car
Then 4,200k miles after that, I went for an oil change, and asked to have the car WELL Inspected and make sure it’s safe, as I’m about to take a Long trip into the country. They did a $ 25 oil change, no inspection, and told me to replace my tires.
2 days later, promptly at 4,400k miles after the timing belt job, my car went clack, clack, clack … super classic symptom of bad timing belt job. NO heating warning, no nothing, just clack clack each time I pressed the gas, and then … the ultimate, huge loss of power and a call to AAA.
I was out in the sunflower fields by the Woodland, CA area at the time, at 11pm on a Sunday night. I had to leave my car in Woodland for 2 weeks while we waited for a lower mileage engine of my car model/​year/​make to become available, because my engine was now not worth the weight in metal anymore. The Woodland mechs are great, good communicators, very detailed and caring business. A bad timing belt job can cause your engine head to crack folks. This is the second car that I’ve owned for which this happened.
With the new (used) engine, my car is now doing 32mpg as it should and always did before I asked them to replace the timing belt!!!
So today I went back to Sunrise to ask about warranty on their work, and explained what happened. The owner Eric was so darn arrogant again and full of it about how a car can be good one day, and sick the next, and none of this could possibly be their fault … and the warranty is, 4,000 miles or 3 months, whichever comes first, and your timing belt was done almost a year ago … on and on about how righteous he is, and how stupid I am, and how I cannot possibly know anything about cars.
Now I only need to have this translated in Cantonese and posted in the local newspapers !!!
BAD BUSINESS sense … Bad arrogant owner
Go get what you pay for at this place.

I have my car service at this place. Cause the Unilocal review is pretty good. And is near my boy friend place.
My car is over hearted. They replace my radiator. After few week. Is still getting the same old problem. They told me again there problem with the holes or the radiator again. My brother friend helped me fill some water. And its fine. I feel I got warp off.

smog check 68 $ with dmv notification certificate to pricey

I took my 1989 Toyota Corolla there a few years back to get the timing and water pump done. The price was about $ 400. Good honest work.

On March 15^th, I took my Saturn to Firestone (as I had been doing for over 2 or 3 years) because I was having a problem with my coolant; they had it on the rack for over 3 ½ hrs and wasn’t able to pinpoint the problem, then they gave me an estimate (after charging $ 80 for the diagnostic) of $ 1200 and it would take a week to find and repair the problem. When I told my cousin about this, he told me to meet him at Sunrise where he spoke to Eric & John. They were able to find EXACTLY where the problem was within an hour!!! Eric said they could have it repaired in about a day or two and the cost was going to be $ 670!!!
Eric & John are the best!!! I’m going to take my car to them from now on and I recommend them to everybody for service :-)

I had a flat tire around the corner from them. I decided to take it in rather than dealing with it myself this time, and I’m glad I did. The mechanics were at lunch when I got there, but they agreed to fix the tire first thing. It only took them 15 minutes (meaning they pushed me to the front of the line) and they patched my tire, put it back on, put the donut away, and checked the pressure on the rest of the tires. All for $ 20, which I would say is a very fair price. Next time I have something that’s actually complicated, I’ll take my car in and see how they do. Its certainly closer to my house than the place I’ve been going to. :)