Sue Florence – Ever Funding Group

What can u say? SueFlorence is the best at what she do…
1) great result
2) awesome customer service
3) she go above and beyond others
I am so impress with her service that I am going to give her anoner business this month…
I am very hard to be impress and she impress me.
Vincent Sang

Sue was a super star in helping with us getting a loan for our property! She was very responsive on emails and phone calls, I really appreciated her efficiency. Getting a loan from abroad was a tedious process but it’s only bureaucracy/​banks to be blamed for, and Sue tried best to make it easy for us and explained everything in details. Our loan was on a small side, the amount of work she did for us does not justify the commission that was paid to her. So in the future, we always plan to use her for our mortgages. Whether you are a first time buyer (even if you are an international buyer) or investors, Sue can do them all for you.
Thank you, Sue!

This is a review for Sue’s partner in AshwellFlorence and Ever Funding Group, Margaret Ashwell. We just completed a very frustrating and protracted refi on our investment property with her, that left us with a very bad taste in our mouths. Margaret was very responsive to our initial request for information and willing to run numbers for a few different scenarios. However, as soon as we actually agreed to go ahead with the refi, we were immediately put on the back burner. Margaret repeatedly failed torespond to emails for up to a week at a time. She failed to inform us that she did not lock in our agreed upon rate for *3* weeks from when we started, which resulted in a 1/​8% rate hike for us even after buying down points. Honestly by 3 weeks in, I had expected to be in the appraisal phase. Instead we heard this. After talking with Margaret at this point in the game, we had a verbal agreement that she would cut us a check for $ 1200 after close of the deal to make up for that error. Unfortunately the lack of communication and dropped balls continued after that, and the deal took over 2 months to close from the day of us giving the formal go ahead, after a lot of repeated requests for information from Margaret and her assistant, and overall lack of responsiveness. It took 2 weeks for her just to get us the final numbers after our deal closed, and then after yet another week she refused to honor the verbal agreement of reimbursing us for her error. She said I had «misunderstood» the agreement and therefore felt she was not obligated to honor it, instead going with her own interpretation of the agreement which gave us about $ 300+ back. It’s one thing to have a deal take over 2 months for no good reason and cost us thousands of dollars in increased interest over the life of the loan. It’s another to then reneg on an agreement to make this right after the fact.
I spoke with a realtor friend in the city who used to work with Margaret a lot, and in fact was the one to send me to her last year, and she told me she had several more recent deals with her have problems as well, and will no longer be sending her clients to her, so I know I am not an isolated incident.
I have not worked with Sue, so I can’t speak to her professionalism, but given that Margaret is a name partner in this venture it can’t help but reflect on the company as a whole.

I just bought my first condo and so relieved that I had Sue to help me. She walked me through every step in this process and was extremely kind and comforting, she made the intimidation of buying a home much less scary. Sue even went with me to sign everything when closing escrow! I would absolutely recommend Sue to any first time buyer.

I recently worked with Sue on the purchase of my new home. Bottom line… She was FANTASTIC! She was friendly, responsible, ethical, incredibly efficient and forward thinking. I felt as if Sue had my best interest at heart at all times. It was comfortable and enjoyable to work with her and I am delighted to recommend her… Thanks Sue!

My partner and I just bought our first home together, and we owe so much to Sue for making it happen! We had been pre-​approved by a loan agent at one of the big banks, but were disappointed by the level of service. When we found a home we really loved, we decided to work with Sue because the seller’s realtor had worked with her in the past. That was the best decision we made! The seller’s wanted a quick close, and Sue was able to make it happen in just 14 days. She was always pleasant and very responsive as she walked us through each step of the process. She delivered on every promise, kept things on track, and made us feel like her top priority. She was fantastic to work with. We recommend Sue to everyone we know!

My husband and I had the pleasure of working with Sue recently to buy a home. We have an extremely complicated history and were told by numerous other lenders that they couldn’t help us. Sue was ready for the challenge and she worked extremely hard to get us a loan. I am happy to say we just closed Escrow and we couldn’t have done it without her. I have so much faith in what she does I recommended her to my mother. She was great!!!

I’m a top producing real estate agent in the city and as such work with a lot of buyers. Sue and her business partner Margaret are my go to loan agents. I have worked with them for years and have a 100% success rate with them. Not all loan agents are created equal. Many a deal has been killed because of a loan agent that promised the world and then couldn’t deliver. For this reason, if at all possible, I get my clients to use Sue and Margaret. If they say they can do something they deliver. That level of trust allows me to focus on the other areas of the transaction I need to be focusing on and I leave the financing side of things in their very capable hands! I would recommend anyone to Sue — she’s at the top city-​wide in my opinion!