StubHub

I am officially disgusted with stubhub. after selling on this site for several years and thinking that the fees they charged sellers were the how they turned a profit, i recently found out they were double dipping and charging buyers too. Who does this? That means they would have collected %30 percent or over $ 40 dollars on 2 tickets (real value $ 15 seller price $ 75) i wanted to buy that were a digital download. I will never purchase or sell on stubhub again. on top of that customer support sucks and were absolutely unapologetic about the scam they are pulling.

To those that have written reviews about STUBHUB and suggest that due to the number of buyers vs complaints makes the complaints and what STUBHUB does less threatening … they are wrong and lazy. To not dig deeper into what is wrong is lazy and does the public a huge dis-​service not to mention should give their editors reason to demote or fire them.
STUBHUB is the worst kind of enterprise because they haven’t any conscience. Money machine aka: BOOKIES, the kind that break your knee caps but from the pocket book (and they have all of your private banking information). THIS IS A HUGE THREAT. They suggest the fees they charge are due to the fact they provide a safe trading atmosphere… what that means is a veil or when people look away while someone is being raped; that’s what they do. A veil; something that diffuses your vision.
They rape you and you are too ashamed to tell anyone WHY because they are a legally designed enterprise. Well so is the tobacco industry and they know they addict people to their drug and kill them, but hey, we pay the taxes so lots of people make money on who??? On us.
The miserable greedy 2% that manipulate me, part of the 98 with 2% of the working capital.
DO NOT BUY ON STUB HUB — DO NOT SELL ON STUB HUB. BUYERS and SELLERS beware … we are lining the pockets of those that are really just back alley criminals with white collars and custom suits … A miserable excuse for humanity. I bought tickets and did think I would sell one to cover the cost of another until I realized the rates the new buyers were being charge. I’m no saint but now that I know about this … I will not victimize anyone els
2 tickets to a Giants /​Dodger Game, field club level, my buyer fee: $ 59.82
to sell the same 2 tickets, seller fee: $ 40
to buy the same 2 tickets, buyer fee: $ 75
REALLY!!!
The CSR I spoke to — very nice kindly tells me, it depends on the venue, how popular the event AND that we offer a safe selling venue…
OH NO YOU DON’T, this is not SAFE, it is protected — very different things
It’s criminal any way you look at it!
Jeff Fluhr, Co-​Founder, Chief Executive Officer and Director
Ajay Gopal, Chief Financial Officer and Head of Strategy
Noah Goldberg, Chief Operting Officer
Venmal Arasu, Chief Technology Officer and Vice President of Product & Engineering (really, are you kidding me with the title (making up for something???))
Chuck La Vallee, Head of Business Development
You are responsible for making this right or riding off into the sunset … who will you be?
I would love to share this on Facebook however, I don’t want you in my shorts … you already have my banking information. Time to change banks.
MISERABLE REPRESENTATION OF CORPORATE GREED

Paid $ 500 for Taylor Swift tickets at Gillette Stadium July 24^th. Tickets turned out to be obstructed view with some sort of tower of speakers or lights in front of seats. Of course nothing was mentioned in the description from StubHub and when I contacted them said there was nothing they could do. As a repeat customer you sure don’t know how to treat your clients. Will never use again.

While buying good tickets without extra fees is a good point of StubHub, their sales policies leave a lot to be desired. First, they require that sellers either use PayPal or wait quite a long time (up to 12 business days) for a check, while some of their competitors will simply return the money to the credit card on which the original tickets were sold.
I had bought parking tickets to a NY Jets game that I was forced to sell because of a family emergency. Stubhub’s sale policies were confusing enough, but I managed to sell the tickets within a couple of hours. That was in early September 2014. I’m still waiting for the check I requested, as I don’t use PayPal.
After at least two runarounds of waiting the maximum number of days for my money back — and contacting the company numerous times — I still don’t have my money and no one at Stubhub is acting in an accountable manner. I have been told numerous times «We can’t…we can’t … we can’t» to my request that that check be fast-​tracked and sent to me on a priority basis. (Yup, they have the right name and address.) One person even suggested I get PayPal. I am on the verge of reporting their actions to the BBB and my state’s Attorney General’s Office for fraud.
In short, beware and use another vendor.

Like other reviewers, I ended up with baseball tickets for the wrong date. I swear I clicked the correct date, but it could have been my mistake. If it was my mistake, it was WAY too easy to make. They need to redesign the site so you can review your purchase better. I immediately realized what I had accidentally purchased. The email confirmation of my purchase said to review my purchase and contact them right away if there was a problem. I assumed they would reverse the transaction and refund my money. I contacted them within 2 minutes of the transaction.
Customer Service is HORRIBLE. They only allow me to resell the tickets. They waive the 15% fee but not a bunch of fees. Then, in trying to resell the tickets, it is not clear how to price them because of all the added fees. I posted them just trying to get back exactly what my face value was but StubHub piled a bunch of fees on top without explaining or showing this. So, my tickets are now priced too high for anyone to buy and the system doesn’t allow me to change the price!
A MISERABLE experience. And now I am going to miss the game I was trying to purchase. This is a terribly run business with terrible software and cannot be trusted. Never again.

StubHub is convenient for a last-​minute purchase (key word: purchase — not sale) but it comes at a price and for sellers, it is higher than you will find elsewhere.
I recently sold a pair of sought-​after tickets (for face value; I was not looking to make a profit) on this site. I regret it and wish I would have just put them on Craigslist. Why? Well, first off they tack on a 15% commission and that makes selling for face value impossible unless you want to take a loss and it all the harder for fans to find tickets at reasonable prices. On top of this, they add an additional 10% fee to the buyer — so listed prices are not so straight-​forward. Most people sell for well above face on this site, and it really isn’t the place to score great tickets at a great price the majority of the time. This does not help the fans. Next up, they will hold your money after a sale is made (it’s electronic and thru their own partner company, so there is no legitimate time for «processing») for 5 or more business days. The website and CSR agents claim it will be 2 – 5 days, but in my experience it was 7 business days (and 10 days total). This is simply so StubHub can make money on *your* cash’s interest for a week. If you sell the same stuff on Craigslist or directly to a known entity — even via PayPal — you will receive the funds within minutes, and skip the stupid fees on top of it.
The only major upside of this site is that they guarantee sales and protect buyers from bogus tickets/​sales and vice versa. If you know how to conduct a smart sale of tickets to an event, this really isn’t necessary. I would be willing to deal with the commission fee if the funds were transferred directly to the seller, but overall the current set-​up is a hassle… especially if you are waiting to be reimbursed for pricy tickets.

I’m a big sports fan. I attend a lot of sporting events, watch a lot of ESPN, and listen to a lot of sports talk radio and sports podcasts. I found out about StubHub after listening to many of its advertisements on the radio. Over the years, it’s sort of become ingrained in my head that StubHub is the only way to go for second-​hand sales of tickets.
Whenever I Google sporting event tickets online, StubHub shows up as the first (sponsored) result.
So far, I’ve only used StubHub to order tickets to Atlanta Hawks (NBA) games. I’ve found some great deals such as $ 4.00 tickets to games. The funny thing about $ 4.00 tickets is the surcharges cost more than the actual tickets themselves. For example, StubHub charges $ 4.95 to download tickets. There is also a $ 5.00 service fee.
In the end, a $ 4.00 ticket ends up costing $ 13.95. The $ 4.95 download fee and the $ 5.00 service fee are assessed per order, so those charges do not change based on the number of tickets in an order.
Where I scratch my head is those tickets that are sold without the option of instant download or electronic delivery. In other words, tickets that have to be physically picked up or mailed. The «pickup» fee for a StubHub ticket is $ 15.00. I have no idea how they come up with that fee and why it is so expensive. The FedEx overnight delivery fee for tickets is $ 20. I try to stay away from those options if possible.
Another thing I don’t understand is why certain tickets aren’t available for instant download. Some tickets marked as available by «electronic delivery,» are only available for download by a certain date.
From a usability perspective, I think StubHub’s web site is very easy to use. The layout is clean and organized and the ticket ordering process is clear and straightforward. To date, I haven’t run into any problems with any transactions and I have ordered tickets using both the instant download method and the physical delivery method.

If I could give them negative stars, I would. Here’s my recent experience with them. I bought some tickets through them for a concert that was advertised as Row G4, Seats 1, 2, 3. Come to find out, these tickets were standing room, general admission. When I went to the concert venue, I saw that the tickets for general admission were vastly available, and at a much lower cost. When I contacted them immediately after to let them know that I was misled, they denied any wrong doing and said that the seller correctly indicated what was on their tickets. After spending much too much time with them on the phone where they made me feel like I was the one who made the error (and quite frankly, stupid), I decided to turn to my credit card company. Luckily, my CC company offered much better customer service and will be disputing the charge with them.
Be very careful what you purchase through them and do your research before you commit to a transaction. Their customer service dept leaves a lot to be desired (to say the least) and I will NEVER use them again.

If you enjoy taking the risk of showing up at a concert only to find out that your ticket is worthless, than look no further!
I’m not sure what risk management policies are in place for Stub Hub and it’s users, however, I do know that this is the second time (out of two purchases) that this has happened to me.
Sorry, Stub Hub. It’s nothing personal but a fair warning is owed to your potential buyers.

I’m surprised with the low ratings of Stubhub. I’ve brought several sporting tickets here and never had any problems. They were cheap; cheaper than other places I’ve seen. I was able to print them out and then get into the sporting venues no problem. There were no issues with the seats. I was charged the correct amount in my credit card statements as well. I had friends buy from them too and they never had any problems.
Note– I had the service fees waived for first time buying and a service fee reduction during my birthday month. Good deals.

I love Stubhub.
But today — — — — UGH.
Why is it that I’ve changed my PayPal email account and no other website has any trouble accepting it? FIX THIS PLEASE.
And I promise you I’ll be more than glad to change my review.
As far as pricing goes, $ 19.20 fees included for Curry Bobblehead Night 2013? I’m with it.

Confessions From A Former StubHub Skeptic
I’ve only used Stubhub twice so far this year: once to buy Alice In Chains tickets (they were sold-​out elsewhere) and again to score Pittsburgh Pirates tickets (tomorrow night!). The Alice In Chains tickets were only about $ 10 more than they were through Ticketmaster (I waited too long) and were sent to me via USPS with time ‘o plenty to spare. The Pirates tickets were downloaded to my PC and printed at home. StubHub has met my needs without complications. I’ll definitely be using them for sporting events and sold-​out concerts in the future.

Love Stubhub. Let’s break it down to people unfamiliar with StubHub.
For buyers:
1. SH doesn’t sell tickets, it’s a portal for sellers to post their tickets
2. Because of that, ticket prices will be above face value as sellers decide on the price
3. if you think you are paying a lot of fees, you will be surprised that sellers pay 15% in fees from each sale
4. There are many places to get tickets, it’s your choice where to get them. Do the research. SH will be above face value BECAUSE you get tickets from other people like you and me, not company like ticketmaster.
5. TICKETS WILL MOST LIKELY BE ABOVE FACE VALUE. SH can’t do anything about that. If you missed your opportunity to get tickets on time, you will have to pay the premium.
For sellers:
1. Stop complaining about fees, yes they are high but they are worth it because SH allows you to sell tickets to much bigger crowd and give you amazing tools to sell those tickets. Don’t like it, go sell on CL and prepare to be robbed.
2. As long as you follow the rules and ship out the tickets as promised in UPS envelops, you will get paid. It’s that simple. If you break the rules, well it’s your fault for not getting paid.
3. I sold on SH once, transaction went incredibly smooth.
4.
Their customer service is top notch. I couldn’t deliver the tickets electronically, so SH set me up with overnight shipping label for free after contacting the buyer. Yes, payout takes a week or so, but still smooth. I am about to make another big sale, so I will update when everything is done.

Lot of hate for the big boys of re-​sale here, but at least they make things available.
I’ve bought so many tickets from this site that I now get occasional discounts in the email. ($ 10 usually)
Most times they’ve been below retail, though sometimes above. A cackle ran through when the stones were in town and people were selling tics (which they’d hope to re-​sell at profit) at less than a third of original price.
I’ve also resold multiple tickets without a single problem.
They promise to get you in if you have a problem though I’ve never had a problem over 40 transactions.
Only bugbear is the usurious commission rates that would make Shylock shudder. But they provide a useful, safe service.

My girlfriend got me 4 tickets for Dave Matthews band from Ticketmaster in April. My buddy and his girlfriend were supposed to come with us to the show. Well things working out the way they sometimes do, our friends decided they were no longer friends and we were stuck with the two tickets.
After a week of not so crafty attempts by my gf to sell the tickets. I took over and of course stubhub was my first thought.
I have used Stubhub to find tix for shows that I attended but have never sold with them before.
That was my BIG MISTAKE
I went to list my tix at the lowest price for that section $ 80 a ticket and they sold in an hour… AWESOME
Even though they take 25 Bucks off of the price and I have to wait for a check I was still stoked.
Right away I go to my scanner and scan my tickets to PDF. (which was the option that I clicked when I decided to sell them) After I do so I am told that the tix must have been delivered to me in PDF format in order for me to sell them this way. I call customer service.
They told me that I needed to contact ticketmaster and get them to send me the PDF version of the tickets. I did this and as it turns out the Nikon Theater Jones Beach NY does not allow scannable tickets. NOT AWESOME.
So now because Stubhub made it so easy for me to Post my tickets in such a way that they should have known is impossible for that particular venue to process, therefore impossible for me to deliver through that method to the buyer I will have to make up the monetary difference to the buyer for a comparable ticket.
I will not buy or sell on Stubhub again and anyone reading this review should beware of this. You can bet your bottom dollar that they will never see a dollar of mine for the difference in the price of the tickets and I will go to the show and stretch my legs out in all the extra space.

I’m a little surprised at the negative reviews at StubHub!
I bought tickets to a Giants game off of StubHub. For whatever reason, when we reached Will Call, the tickets I had purchased would not work! Not sure exactly why, but I am guessing it was the seller’s fault. I was a little upset and frustrated because me and my friends didn’t want to miss the game. We called StubHub, and were put on hold for a little while.
After speaking with their customer service team, they refunded me 100% for the tickets that wouldn’t work. Instantly. No questions asked. They then instructed me to buy tickets from Will Call, and promised to reimburse me 100%!! I was a little worried they wouldn’t follow through, but sure enough, a check came in the mail just a couple weeks later for the full amount!
Basically, I got free tickets! Such AWESOME customer service and I will definitely be a repeat customer.
Thanks StubHub!

Tried getting tickets to an Atoms for Peace show this morning at the Barclay Center when they went on sale at noon, but with my laggy internet, all general admission was sold out within minutes. Lo and behold, I check Stubhub and they have a thousand general admission tickets for really outrageous prices. The concert is 6 months from now, tickets just went on sale about 30 minutes ago and these people have already decided they can’t make the show??? What are the chances…
I’ve used the service one time for a concert. The price for the ticket was about double what face value was, then on top of that, there was all these nice little surprise fees that kept coming up during check out. When I receive my tickets, they’re from someone who doesn’t even live in the continent. Capitalism at its finest right there. I honestly hope Nigeria gets in on this scam making all shows sell out in seconds so something gives.
Anyhow, thanks Stubhub. Thanks for ruining the concert experience for today’s youth.

Stub Hub strikes again!!!
Searched for tickets for the Jay Z/​Justin Timberlake concert this morning the moment they hit release. Damn that captcha thing, I guess I don’t type as fast as most people LOL…
Anyway, concert sold out even before I made it to the page where I can select tickets. Un-​fucking-​believable!!!
But guess where I headed as soon as it sold out. If you guessed STUB HUB, you are correct!!!
Concert SOLD OUT, but 6,912 tix for sale on STUB HUB.
Can it be possible that 6,912 Jay Z and Justin Timberlake fans all decided that they suddenly can’t make it to this concert???
LOLOLOLOLOLOL…