Stamper Family Optometry

Stopped by yesterday for my annual eye exam and contact exam. Overall impression was that the staff was very nice, new/​updated environment and Dr. Stamper was great at explaining what he was doing and what decisions he was making.
I arrived 40 min prior to my actual appointment, so I had quite a wait ahead of me. They had me fill out the usual paperwork then did a pre-​exam and checked the prescriptions on my glasses so the doctor would know where to start. The lobby is stylish though they had fewer frame selections than I would have though. There’s plenty of staff working the reception desk and helping out with glasses fittings etc. As I waited, numerous people stopped by to get glasses adjusted or pick up new ones. This is one of the oldest establishments so they have a pretty solid patient base.
The exam itself was quite standard. I did a contact fitting and Dr. Stamper had a large enough variety that he was able to find the exact sample pair I needed. This is a plus because some offices won’t have the exact samples you need and so it’s hard to tell if the fitting is correct, especially if you have astigmatism or something special. Dr. Stamper himself is very chatty and upbeat. He likes to crack jokes and put his patients at ease, which is really nice.
My actual end-​to-​end appointment took around 1 hr because I also had my eyes dilated and there was additional wait time — so don’t just expect and quick in and out.
Cons — This office is quite pricey. The contact exam itself was $ 120, which is more than I’ve paid elsewhere. Ordering contacts through the office was also 50% more than Walgreens, though they did have a mail-​in rebate. Other reviewers mentioned «hidden» costs, which isn’t necessarily true, but there are definitely add-​ons. For instance, if you don’t want to have your eyes dilated, they can do a retinal scan for $ 35 — not typically covered by insurance.

Great friendly staff. Up-​to-​date technology that the doctors use and review the results during your exam. Opticians will help to find a great pair of glasses – lots of modern, cool collections. Will optimize your insurance plan.

Friendly, knowledgeable staff, very helpful. They are patient, have lots of staff to make sure you are well taken care of, and really know their stuff. Dr. Stamper make a great prescription and their selection of frames is great. I heartily recommend them.

The space is clean and professional. The selection is diverse. The staff is pleasant and knowledgeable. Dr Stamper has a sense of humor. I have enjoyed each visit.

I’ve been a patient at Stamper Optometry for probably a decade now. I have a specific eye condition which requires specialized contact lenses and fittings, and Dr. David Stamper has been amazing. He always answers all of my questions, takes his time, and gives me all the information to make solid decisions. The staff is always very friendly and prompt and I’ve never really waited too long to be seen. And they have a good selection of eyeglass frames as well. I’ve already recommended Stamper Optometry to my friends and family!

They called me, apologized for the mixup and I went back in for another exam. In and out in 30 minutes with a free retina scan thrown in.

Not only did they give me a same day appointment when I realized that I needed to spend my FSA funds immediately or lose them, but the lovely staff stayed late past closing to help me complete my frames selection. Best of all, there is a pretty wide range of frames available, and they gave me honest feedback on what looked good on me and how it would work in different situations so I really felt like I could make a good choice without a sense of pressure or worry. My young son gets his glasses here too, and they have been great about ordering options of different sports glasses frames and different size frames so that we can try them out first in the store.

My original Ophthalmologist closed her practice so I had to find a new practice and Stampers was nearby. I was happy with the style of progressive lens but it was time for a new prescription because my eyes had changed. The screening doc was good and the first counter person that i worked with was polite and helpful. I have no idea why a more seasoned counter person suddenly took over the ordering process with me. She was more curt but it was a busy office and i did not take any offense.
When I returned to try the glasses on it was terrible to look through them. Progressives focus by tilting your heading slightly up and down, but I had to spin my head in a circle to focus. I thought the lens had been incorrectly made. The same counter person that took my order re-​measured and insisted the glasses were correct but reluctantly agreed to have the glasses sent back.
I returned a week later but the glasses were no better. She became frustrated with me and I her. I was referred to Mr. Stamper — a very nice man. He said that I should consider having multiple sets of glasses. Well I had already blown $ 800 on these glasses so I had no intention of spending more money in the store.
I’m still not sure what went wrong here. I had progressives before and liked them. Did my eyes change so much that progressives are no longer a good choice for me? If so, it wasn’t good to learn this at the end of the process after spending so much money.
I felt like I was dropped through the crack and blamed for not being an expert on glasses. I’ll try another practice.

I *highly* recommend Stamper for anyone with astigmatism. I have a vertical astigmatism and have been told by numerous optometrists over the course of 20 years that I will never find a comfortable contact lens for my situation. Dr. Stamper worked with me to find the PERFECT solution in about 40 minutes. I am on cloud 9 — never thought I would be able to wear contacts, but I am wearing them right now as I type this review! Best part is I can now imagine my upcoming wedding without my nerdy specs! :)

My daughter and I have been going to Stamper for about 4yrs and everyone is great and professional. I’ve needed receipts sent to me and get them the next day or via email. The service is great and my contacts and glasses are perfectly fitted for me. 5s

I have been going to Stamper Optometry for nearly 20 years. Nothing but the best service. I appreciate the family feel there. I also like that they stay up to date on all the new technology for exams. The machine that pinpoints where the progressive lenses should change according to your exact pupil location is great. My progressives are spot on now.
I will continue to be a patient and customer of Stamper for many more years to come.

Before I get to the heart of why I’m giving this highly rated optometry practice a lower than average rating, I want to state that the doctors themselves are great. I’ve been a patient at Stamper for 10 years and over that time have been seen by Drs. Tran, Hansen, and David Stamper. In that time I’ve also referred several people to the practice and all have enjoyed their interactions with the doctors as well as the staff that help with the exams and fittings. The doctors are knowledgeable, efficient, professional, and patiently address concerns. Up until recently, my only complaint has been that I get push-​back when I ask for my prescription so that I can get it filled elsewhere.
Unfortunately, the administrative staff — specifically the ones that handle insurance — have a significant misinterpretation of how some basic insurance packages work and I wish that I could say that it was inadvertent. My insurance covers a certain amount annually and I can choose how those funds can be allocated and they don’t even have to applied at the same place. On a recent visit, I chose to apply about half of those funds towards my exam with the intention of applying the remainder towards the purchase of contacts from another retailer. When I was settling my bill I was told by a staff member that if I didn’t apply the remainder to contacts purchased at Stamper, that money would no longer be accessible to me and would be lost. When I expressed confusion about this the person «assisting» me barraged me with numbers to tell me what my out-​of-​pocket cost would be factoring in her interpretation of my insurance policy. I asked her to slow down so she scribbled the numbers onto a piece of paper and handed it to me then I sat down with my dilated pupils and tried to figure everything out. I ended up calling my insurance company (one of the largest in the nation so not some obscure company or policy) for clarification and my interpretation of coverage was correct. When I approached the desk again, I was helped by a different staff member who also shared the incorrect interpretation but she at least called the insurance company and allowed me to also speak with the insurance representative. When it became clear that the staff was incorrect, I got a very lukewarm and dismissive apology and the bill was settled.
Now please reread the beginning of the previous paragraph where I say, «I wish I could say that [the misinterpretation] was inadvertent.» I spoke in-​depth about the experience with my husband who also uses Stamper and has the same insurance policy as I do. Turns out he had the same experience nine months prior and had to jump through the same (time-​consuming) hurdles. Once, I can find forgivable. Twice, combined with the strong-​armed attitude used by the staff on both of us, is just plain NASTY. Most people probably don’t have the presence of mind to manage confusing insurance issues on-​the-​fly, especially in the face of impatient and unsympathetic staff members who deliberately try to further obfuscate and overwhelm. I can’t even begin to imagine how many patients have been intentionally misled into paying unnecessarily high prices for their eyewear. If you decide to patronize Stamper Optometry be armed with a thorough understanding of your insurance policy and with your insurance agent’s number on speed dial. In light of the maliciously self-​serving behavior of the administrative staff (which can’t be perpetuated by the staff alone), my husband and I will be taking our business elsewhere.

Everyone here is extremely professional & nice. Their service is extremely great! Even though it is a travel from the East Bay, it is worth it.
One thing I would suggest is having customers pick a primary doctor, instead of rotating on availability of doctors. I love Dr. Tran! She is down to earth & makes everything easier. I request her every time I go in.

Comprehensive, professional, and efficient service makes this great optometry shop stand out! Their people are always helpful and nice.
I recommend it wholeheartedly!

Been trying to buy some frames from them for a few weeks now, and really wish they had email or something instead of me calling them every time.
First I called so they could order a specific frame I wanted. Then I wanted another color so I called a 2^nd time for the 2^nd color. They said they would call me back, but after a week of not hearing from them I call again. Well now the first color is gone, so now they are ordering it again. Wtf? Maybe they should call me back when they say they will, instead of selling the frames I keep trying to place on hold with them.

I have been coming here since I was in elementary school live the family office great service.

Looks nicer on the inside than it does on the outside. They have a great selection of frames and nice staff. The employee who helped me choose my frames let me know which ones looked good on me. All I knew was that I wanted brown plastic glasses. I felt like I had a fashion concierge! I explained that I would be traveling and may have to wait to pick up my new glasses upon my return and they managed to have my order ready just in time before my trip. They even gave me contact solution samples and smiled saying «great for travel!»
This was the first pair of glasses I’ve gotten without parental input (it’s been a few years since my last pairs were purchased). I’m not sure how this practice compares pricewise, but it seemed expensive. Inflation and geography could be factors though as I’m accustomed to a lower cost of living city. Overall, I am happy with my experience.

Really ??
Charging for the drop eyes it’s say on the label
” not for sale’
I think some one need to check this place

This is such a nice shop with really great customer service. I had my glasses fixed here — it took only ten minutes and they made my slept-​on-​severely-​bent frames look brand new! I will be coming back here next time I need an eye exam or a new set of specs.
I definitely recommend this spot in the Mission!

I called around for about 30 minutes this morning looking for a same-​day appointment. The only folks able — or willing — to accommodate me were these guys.
Oh man, am I glad they did.
They’re fast, courteous, efficient, friendly, and funny. Dr. Stamper is lovely and charming and took the time to educate me about my eyes. I’m a nerd, so I appreciated all the details.
Thanks, Stamper Family, you did me right.