Soothe

Okay so here’s the deal with this app, probably one of the best massages that I’ve gotten. They came right to my house, and set up the table in my living room. Super nice therapists. Be sure to use my code «HUZZX» for $ 30 OFF!

I love that you can get a massage in your own home as late as midnight! So often I’ve wanted a massage at night but there’s nowhere you can really go past maybe 7pm. What a great idea!
Massage at home by vetted, licensed & insured therapists that do an amazing job. If you use this promo code (PTCYA) you will get $ 30 off your first massage. Enjoy!

5 Stars. I had the best experience using Soothe.
I am terrible when it comes to booking massage appointments in advance. I’m a last minute, in the moment kind of spa customer. Which means that by the time I am in need of a massage, everything is booked. It also means I go way too long without regular bodywork. It’s June and my last massage was in January… and my body knows it’s long overdue for some TLC.
As a fitness & wellness professional and a lover of movement, I have had many massages throughout my life. Some incredible, some terrible, and some… well, completely awkward. It’s always hard to find a talented massage therapist you mesh well with. When you do they are like GOLD. I have been looking for a good massage therapist for over a year and still hadn’t found the right fit. Another reason why I wait last minute to book — it’s hard to spend the money if you don’t know what to expect.
I had heard great reviews of Soothe from my friends, so decided to try it out (last minute decision of course). It was 5:30pm and I booked online for a 6:30pm appointment. Within minutes I had a text: «Your appointment has been scheduled at 6:30pm. Louis will be your therapist.» Louis showed up early at 6:20pm (awesome!) and in less than 5 minutes had his table set up in my studio. Because of the great price and convenience of service, Ill be honest: I didn’t have high expectations. Massage on demand at home just sounded too good to be true. But I was blown away. Louis was exceptional. So talented, professional, knowledgable, and skilled. I had the most incredible massage and it melted away 6 months of tension. He ended on time and I was left in a state of bliss. I was so impressed. Easy to book incredible massage service delivered to your door? YES.
As a Fitness and Wellness coach, I know the valuable mental and physical benefits of regular massage. And now that I know about Soothe, I plan to be a regular customer. It works perfectly with my last minute massage needs, is reasonable on my budget, and incredible for my body, mind, and spirit. Soothe and Louis: THANK YOU. I can’t wait to book my next last minute appointment with you again soon :)
Post massage, they gave me this friend referral link: Soothe — Massage to Your Door in 1 hour — $ 30 off your first massage!

Try it out and let me know if it works for you too!

The entire concept behind Soothe is brilliant. An on-​demand massage in your home. It’s great!
Here’s the catch– now that we’ve tried to book massages three times, we’ve gotten calls that they couldn’t find a masseuse for us. Asking how their system works, you basically request a massage at a certain time. Then, their call center tries to call all of there masseuses in the area. Supposedly they called 170 of them last night for us. Then no one wants to come and you get the– I’m so sorry, we couldn’t find a match phone call about 15 minutes before you thought you’d be in massage bliss.
They sound really sympathetic and add a $ 30 credit to your account for the inconvenience. You can keep the credit– I’m better off going to a spa for booking through Zeel. Zeel may be more expensive but at least they show up.
Props to those who actually managed to get an appointment. I’m sure the massages were awesome.

Johanna was wonderful! She was Extremely professional and worked wonders on my stress-​laden body.
Booking was super easy– appointment was made same-​day and the whole process was convenient and painless.
Highly recommend!

We’ve tried multiple times to set up massages and Soothe has been unable to fulfill the requests. They advertise massages in an hour, but twice we’ve made the requests several hours in advance and ended up sitting around waiting for therapists that never come. The appointment times that are set have been changed by Soothe at least 4 times in one day and we’ve had Soothe call and cancel on us at the last minute two or three times.
Today we requested 2 female therapists for a 90 min couples massage, but left a note that a male therapist would be ok for me too. 25 minutes before the therapists were to arrive we got a call from Soothe saying they had to send TWO male therapists or they’d have to cancel. We declined, and because it was «last minute» (not our fault) WE were charged a $ 50 cancellation fee. Never again.
We wanted to love Soothe but are fed up. We love the idea of a super easy way to arrange massages, but Soothe isn’t it. They’re not ready for San Francisco. They just can’t seem to make a go of it and we end up wasting a day around waiting for them while they serial reschedule pushing appointments out an hour at a time over and over while they scramble to locate therapists. Waste of time, unfortunately.

Had a really creepy experience with the massage therapist who continues to contact us. Did this happen to anyone else?

Disappointed with the service. I had to fly the next day and had taken a well planned appointment for today. Am still waiting and no one has reverted till now. You wont loose a single customer, but multiple transactions.
And finally after a long wait, i get a message the appointment has been cancelled. I doubt i will ever recommend this service to anyone.

I wanted this to be good. It was like a dream come true. A massage in my own apartment! I talked it up all day at work, shared the app with coworkers and planned it so my boyfriend would be at work while I had my massage in our apartment. Made an appointment the night before for 5:30 the following day. 6pm rolls around and nothing… no call, no text, no nothing! So I call customer service. Apparently the massage therapists car would not start. Very unfortunate, but wouldn’t you call the client to inform them?! Very unprofessional. They decided that a $ 20 credit would suffice for ruining my Friday night plans. I have yet to get a massage with them and I don’t know that I would bother. Unreliable.

Wow what an amazing experience!!! I logged onto their mobile app at 10am and made the request for 11am and he showed up on time. Hunter asked where my problem areas were and made professional decisions on how to tackle them. I feel great!!! I can’t rave more about the ease of getting a masseuse to my house and the service and the price is great. Thanks Hunter and Soothe!!!

If I could give them zero stars I would. This is the most inefficient booking system in the world. Their business model does not work. I booked last night for a massage. They couldn’t find a massage therapist so no one came. Then they said they would reschedule for the morning and still no one came. They wanted me to reschedule yet a third time. It required 4 – 5 phone calls and with a baby at home, that is extremely inconvenient. When I asked for a refund, the woman said yes and then hung up on me! No «sorry for the inconvenience» or «we hope you will think about booking again.» Nothing. Terrible customer service.

Try your luck with a sketchy online massage?
Eek! Methinks not.
This ‘service’ is a disorganized mess.
A simple ‘online booking’ for a massage ended up as multiple phone calls, back and forth.
In the end, I asked them to delete my personal information.
I found them untrustworthy and will be monitoring my credit card closely going forward.

I love Soothe. The new Application and interface is easy to use. I checked into the Clifton Hotel on a Sunday evening. Since they upgraded me into a Studio Suite, I figured I would get a massage! Oscar, my masseur was prompt and showed up to my hotel room in less than an hour. He was quite professional and friendly. I would definitely use this application again when I am in the city!

We’ve had two massage therapists and one was great and the other was terrible. We felt he wasn’t a certified massage therapist and in fact was negligent working areas around the spine that were painful but missing areas of tension.
The problem with Soothe we found were that no matter how specific you are, it doesn’t seem that they pair you with the most appropriate therapists for your needs, and honestly how could they as it is an on-​demand and sometimes last minute service.

Therapists are not trained very well. I wanted to love the service but after trying it 4 or 5 times and consistently getting very bad to just OK massages, I will spend my money elsewhere. I once had a good therapist there and requested her for my last session. I confirmed the request by phone. No one even sent an email saying I would have someone totally different. I love the idea here but better qualified people need to be hired. Therapist need to bring the proper supplies and speak enough English to ensure that they can understand the clients needs. I can’t spend anymore money here for the quality.

Rarely do I go online for a service and get exactly what I want. I got a much needed late night deep tissue massage with Monique and she was fantastic! It’s a bit pricey but honestly worth it for the convenience. And as someone in the beauty/​service industry I support that most of that goes to the therapist as it’s well deserved for learning a great craft.
Thanks
Definately booking again!

Just tried this service for the first time and it was awesome! My therapist was professional and so effective! I didnt have time to try and get to a spa but desperately needed some help with my neck and shoulders, Soothe’s service was exactly what I needed, I will definitely be using this service again!

On time, and a perfect way to start out my unplanned day!
If you get to choose, pick Suren for deep tissue. She’s GREAT