Soam’s Custom Upholstery

Had a very simple seat from a vintage chair reupholstered here and he did a perfect job of it. Price was reasonable and I found Soam to be a very pleasant and humorous man.

I brought in a set of dining room chair seat cushions for reupholstery along with my own fabric. Soam’s absolutely exceeded my expectations with courteous and prompt service. The pricing seemed a little high, but the product is perfect and was completed well ahead of schedule.

I have an older recliner chair that has always been my favorite. As it began to wear out I tried to find a new one that would be as well made and comfortable but could not find one. Soam just reupholstered my old chair for me. It is so beautiful and just as comfortable as ever. My friends all think it is a new chair. I am so glad to have made the decision to trust the work to Soam.
Last year he made 7 large pillows for my living room and they also are lovely. The fabric I chose has an intricate design and the seams and zippers are all perfectly aligned so that the pillows look seamless.
It also seems important to mention that the service i always receive is excellent and delivered in a timely manner. He has an artist’s eye and touch as well as a master craftman’s skill.
Katherine R

Absolutely splendid work. Mr. Chang is the total professional. He not only reupholstered our very large armchair, he improved its appearance and stability. The cost was very fair and the work was completed within one month. I cannot recommend Soam’s and Mr. Chang highly enough.

I recently had my sofa upholstered and rebuild at Soam’s. I am very very particular
and he exceeded my standards. The fabric had was a complicated strips and the sofa
was all loose bottom and top pillows. EVERY stripe matches up PERFECTLY… And
I wanted the pillows with a more firmer pad and more stuffing in the back pillows. He
did exactly what I wanted. I had gotten three bids and his was the most reasonable and as I and my friends have used him many times in years past I decided to continue to use him and he was as EXCELLENT now as he has always been over the years. And
unlike a lot of other company’s he does not have employees doing the work. He does
it all himself!!!

Mr. Chang has been doing upholstery for me for years.
I bought a fairly intricate dining room armchair and took the seat cushion to him to be redone. It was faded, dirty and generally ugly. Got the cushion back two days after dropping it off. My husband, says it’s stunning. I happen to agree. We bought the chair itself at an architectural salvage (junk) store for $ 35.
With the upholstery charge (I am assuming $ 75 for each cushion since I had more than one done at the time) the chair cost me $ 105. You cannot get ANY dining room chair now, new, for less than $ 250.
I tell all my neighbors and friends about Mr. Chang.
Thank you, again, for being an artist, and honest, and your delightful self.
I have a picture of the total chair but cannot figure out how to attach it.

My first review in MONTHS is five stars for Soam’s. I was referred to him by the ladies at Satin Moon fabrics, where I bought new material for a chair I loved that needed an overhaul. He quoted me a fair price at the time, but I still wanted to check around. I spent almost a year (I had a baby in between to be fair) calling around and got a few quotes that were lower, many that were higher, but none that seemed as reasonable as his. When I finally pulled the trigger he offered me free pick up and delivery at no additional charge and the chair was done almost a month before we agreed to – he was busy but since his guys were in the neighborhood they picked it up to work on when he got time.
The chair is awesome (check out my before and after pics with this review). I’m really happy with his work, his responsiveness, even his delivery guys were really nice and remembered I had a baby so they were quiet when they dropped it off. LOVE!

Soam rocks! I bought a day sofa from World Market that I really needed to be more comfortable. It needed an additional cushion and Soam did an amazing job. It was done exactly the way I needed it and with a fast turn around. Even for a customer new to having things upholstered he took the time to explain my choices and help me make good decisions. I couldn’t be happier. He was knowledgeable and friendly and I will definitely be back again.

We had a Room and Board couch that had pathetic inserts. We brought them to Soam’s and he replaced them. He did a fabulous job. They’re made of quality materials and his prices were very reasonable. I was happy to give him my business. To top it off, he is a lovely, very nice man. Takes pride in his work. We will come to him again.

This review is not based on the quality of their work (I did not get that far) but rather their appalling customer service. I typically do not write many reviews, but when service is this atrocious, I feel compelled.
I walked into Soam’s to inquire about framing. (I was planning to go to a large retailer but was in the neighborhood and decided to support a local business.) The man behind the counter asked if I had an appointment, to which I replied no. Without offering any other help, he said, «If you don’t have an appointment, no service, see the sign,» and returned to the back. There was no one else in the store!
Only when I walked out did I notice a sign about appointments. This policy is fine, but why keep your door open if you are not taking walk-​ins? This is one of my rudest customer service experiences ever. Needless to say, I will not be returning and telling everyone I know not to patronize Soam’s.

In response to the Unilocal reviewer below, English is Soam’s second language. He is darling in person but I am not surprised his phone skills are not the best. I would judge in person before giving someone’s business 1 star.
I also uploaded his work (see photos). He just finished those beautiful Regency ottomans so I was finally motivated to post some of his wonderful work. Perfection!!!

I have never, ever been treated so rudely over the phone. First off, business phone etiquette 101, when answering you tell the person calling your business name.
I asked for a ballpark estimate of what upholstery costs for a sofa. I gave the person a fairly good description with dimensions, fabric, etc. He asked what fabric I was looking for. I told him that I wasn’t sure but if he could tell me the average price or a ballpark range (given the dimensions), that would be helpful. He persisted to push back rather than help me at all. Every time I asked a question he’d cut me off and towards the end became very hostile. He insisted that I email him or go into the store to see fabrics. Rather than trying to work with me at all he barked at me over the phone and said «wow you’re giving me a hard time lady!» and hung up.
Awful business practice. The Sunset District has gone to shit.

I could not be happier with my newly upholstered chair. Soam exceeded my expectations. Not only is he a true craftsman but he sat down and helped me figure out what the best fabric would be for the type of chair I had brought in. He has a great energy and attitude about him. The quality of his work is amazing. The chair I brought to him is even better than I thought it would be. I would recommend Soam to anyone and everyone. His work is well worth the money. I know I will keep this chair for years to come thanks to Soam!!!

Soam is a professional. The quality and craftsmanship of his work is amazing. If you absolutely love your furniture, this is the place for reupholstering and repairs. Thanks for the redone lounge chairs.

The cushions in my Sunset home breakfast nook desperately needed to be replaced. Soam has a variety of color vinyls to choose from. We removed the back cushion and only replaced the bottom cushion. The quality was great and matched perfect with the style of the kitchen. We gave him our old cushions as an example but he called us when he realized that the original cushions would be too small since we removed the back cushion. This saved us some money and hassel if the cushion were created as the original size. The final product is a perfect fit.