Smoke Time

Bought a 510 threaded battery. When I got home there was absolutely no charge. Every other battery I’ve bought of this type (more than 8 over the last five years) had a charge on it so I called and asked the person who answered the phone. He immediately blamed me for the problem saying «you should have verified the battery was good before you left the shop».
Dumbfounded I explained that I’d never had a bad one and that perhaps he should train his people to do that for customers. He became more argumentative so I dropped that line of discussion. I asked if I could bring it back and he kept on about «I should have checked it before leaving». I agreed and asked if I could come back to the store. He agreed.
When I got there with the battery they kept looking for reasons to blame the problem on me. The final one was the guy who sold me the battery saying «why did you buy the cheap battery if you wanted it to work. You come in here buying our cheapest battery and you expect it to work!» All along the attitude was «we should not have to solve your problem because it’s your fault for buying it from us and not checking it». (I didn’t know it was a «cheap» battery. They didn’t tell me when I bought it.) I’ve paid 12.00 elsewhere for the same one they charged 20.00 for.
Finally in frustration I realized they were not going to fix the problem as I’d been there (having driven an hour to exchange it) for 10 minutes for a simple battery exchange and nobody was backing down at this shop. Finally I said «Ok so you’re just going to rip me off and not give me a working battery for my money?»
When asked that question — all three of them exploded with strings of f**k you b@sterd we’re not going to do anything for you as5h0le. Many other shouts from these middle eastern men and threats and I realized I need to leave before they got physically violent. I did not return the abuse comments or yelling. I tried to reason with them but no success.
On my way out the guy who sold the battery to me handed me a new battery that was working. Go figure. Otherwise I’d have given only one star. I’d have given three stars had they not started yelling «F**k you» and such.
While I’m glad I got my battery I would not shop here again as I’d not feel safe there. I’m a 60 year old man and don’t like combative situations. It was clear that these guys very easily get combative when it comes to customer service.

This is a great spot in the neighborhood. Great selection from what I saw. Great customer service. Was greeted immediately as I walked in! They make you feel welcomed.

Super cheap, good quality, and awesome customer service. Great glass work and lots to choose from.

I come by every once and a while and buy t shirts and sometimes incense and they have good customer service. And they are very helpful.

Rude.
Obnoxious.
Expensive.
Illegally charges 75 cents per credit card transaction.
Will not return here.

The ClouperTank vape is horrible. My bad for being so quickly «sold» on it. Avoid this vape and get something else.

I’ve been here a couple times and each time the staff has been incredibly friendly/​helpful. They have a great selection of e-​cigarette products and e-​liquids. Quiet, clean shop and affordable price points.

This place has it all. HUGE selection. Good prices. Clean inside. Not dingy and sketchy. Loved it. DEFINITELY coming back soon.

The owner here is a really nice and patient man. They always have what I need at reasonable pries. This smoke shop is one of my favorites in this area of the Mission, because they just seem to be a step or two nicer than the others around, plus they have the violet stash jars which are the best around!

Great selection of smoke products