Smoke Plus

Gerald is da best. He knows what he’s talking about, and he will get you exactly what you need.

We went in looking for pipes. The guy who was working the counter seemed annoyed that we were even asking him for help opening the locked cabinets. We spent $ 60, and then called an über. The store clerk had the audacity to ask us why we were loitering (if we spent $ 60 on your merchandise is it really considered loitering) and then asked us wait out in the rain and cold.
I have been coming here for the past 2 years. This awful experience alone was enough to keep me away forever.

This review is not for the variety or quality of the products on this store; it is solely related to my surprisingly unnerving experience with the employee working the store tonight. Tall, bearded, and incredibly rude; beyond any reason.
My friend and I had just spent 10mins choosing and purchasing a few items, and once we were done we ordered an über to pick us up. Because it was raining we waited inside by the door for our car to arrive, maybe up to 5mins. The employee decides that we are loitering and that we now deserve to be kicked out of the store, into the pouring rain.
We just spent +$ 80 at this store, during which this employee was dismissive, rude, and patronizing. And now that we are done being mistreated customers, he decides we are an inconvenience and throws us out.
It doesn’t end there, we express how we thought he was being rude for throwing us out after being purchasing customers, we get into an argument, he throws us out of the store, out of under «his canopy», states that all sales are final and we can’t run anything even if we wanted to, and yells at us. Hahahaha.
I’m don’t believe the customer is always right, I don’t even believe the customer is right most of the time, but the employee in this store was fucking dick, and he treated us like we were trash. I don’t know if it had anything to do with the fact that I’m Latin and my friend is Asian, or that we are both gay, but the treatment we received makes it hard to believe this employee is anything but racist and homophobic. And this store is in the Castro.
So to the owner of this store; the experience we had was insulting, and perhaps this employee needs customer service training. I use the word perhaps fascitiously.

I was walking down 18^th Street with a friend that recently had open heart surgery and was using one crutch as his gait was unsteady and he was weak. It was an event weekend. Ran into an old friend and we talked for a few minutes and I turned around and my disabled friend was no where in sight! I looked for him and could not find him. Worried, I stopped into Smoke Plus to call him as it was late afternoon and the glare of the sun made the face of my phone unreadable. There was NO ONE in the store but he guy behind the counter. I told him what I was doing. just needed to see to dial a number to find my friend. He said ‘Get out of my store your blocking my doorway’ For the record, NO ONE was attempting to enter the store nor was I blocking the entrance. I just left after dialing. without calling him an a**h***. Which he truly is. My friend was just around the corner in the shade leaning against the building. I lived in the Castro for 16 years and knew most of the merchant’s on a first name basis. As I read the reviews of other Unilocalers… they speak for themselves! This guy needs to move on!

BUYER BEWARE dishonest place (most of the staff)!that resells older products some of which is defective based on more that one experience.
Please note that every store of this sort — let’s just say many of the stores in the Castro and/​or smoke shops in the city have 5 star ratings or so. I came to buy a vaporizer as recommended by my doctor.
Please see the past post of the other Unilocal user who was also given a vaporizer that did not work. They sold him a lemon. DO NOT BUY A VAPORIZER OR ANYTHING THAT IS NOT PREPACKAGED. One can easily say that this «shady» place based on other reviews, open the boxes for a reason. They sold me a lemon for over $ 110.
I was sold a used nonfunctional vaporizer. This was medically recommended specifically. I went to them 3 times. The first time they said the battery needs to be charged. It was odd that the manufacturer specially states that this particular product comes with 4 hours of battery life.
I noticed the screen was broken that night and realized I had been duped. Still, I thought I could show this and get a replacement. However, this Australian guy and this other guy were yelling at me — giving me an immediate panic attack, which ironically indeed a working vaporizer to prevent panic attacks. I’m in extreme distress right now and almost non functional
From precious posts, not only is this place putting itself for civil litigation, but also for criminal as there are a few posts by other describing shady stuff, like the transaction where it is said that they are dealing opioids. And, this is not a small business after some research I conducted .
It is a huge enterprise (a huge criminal enterprise if they really are exchanging or selling unlawful schedule I to III products such as opioids. Their company (they have many business) is called «B.B.Enterprises». I CEO if this enterprise is named Allam Bittar.
I, myself like karma to take care of these things. But, this time maybe Kamilla, as in Kamilla Harris’ attorney generals office should conduct an investigation based on all these allegations from the Unilocal users. Who knows how many other customers that do not use Unilocal do. Contact me about the legality of these things if you’ve been burned by this or any other of it’s enterprises.
Cheers

Greatest place man. I asked for them to charge my vapor battery and they let me while I shopped around. Gerald was a big help he was knowledgeable and really opinion oriented that helped me decide on my purchase. This place is worth a quick stop

Watching the person behind the counter trading Percocet for free smokes and having to wait during the transaction is a big turn off. Yes it’s San Francisco. But really?

I walked into this place very excited to buy a vaporizer, and was recommended one by a very friendly staff member a couple days ago. I know that the policy is that all sales are final, but when I bought it, I asked the staff person if I could bring it back it if it didn’t work because it was quite expensive, and he said that yes I could.
I’ve had the vaporizer for two days and it just does not work, I am very dissatisfied with it. So I called today to see of I could exchange it but the staff person who I talked to today was very rude and rejected my request for an exchange. Now I’m out of 150 bucks with a vaporizer that doesn’t work. Thanks smoke plus.

The staff is really friendly. They have a very large selection. I suggest checking them out. I have bought many great things here!

Gary and Jimmy are very very very sweet
to all you anti cigarettes people out there you may want to keep walking, yep they sell cigarettes is that good, well if you smoke ya if you dont well great!
but they also sell adult selections and «pipes» for all those that smoke and use this stuff its a great little shop.

This is where I buy all of my whipped cream cartridges so I can make delicious whipped cream.
They also sell grape Swishers. What else could a girl possibly ask for? lol
Staff is always nice.

For the discerning adult shopper.

Kind of hard to write anything positive after that last review without sounding like a degenerate. That said, on the occassion that one might need to purchase a gift of this nature for, say, a friend, perhaps, Smoke Plus is not a bad choice. The sales representative who may, in fact, have been the proprietor, was every bit as friendly and helpful as the girls at the Chanel counter at Saks, but without the attitutde. Or the gift with purchase. He even apologized for his limited gift wrapping capabilities. In fact, my companion commented that this might just be the best head shop on the block. That’s saying a lot in the Castro.