SilverRide Senior Transportation

I made an online reservation last week (Nov. 29) for a pick-​up after a medical procedure scheduled for early tomorrow morning (Monday, Dec. 7). I received an automated reply that indicate my «reservation request has been received and one of our Travel Concierges will contact you in the next 24 hours to complete the process.»
No one from SilverRide contacted me to confirm; and I had forgotten to follow up myself until today, Sunday, before tomorrow’s procedure. When I called, I got their answering service, only to find out that SilverRide is closed on Sunday. Since my clinic will not perform any medical procedure without having pre-​arranged transportation, I must now scramble to find someone to pick me up from the hospital at 8:30am.
Since I can’t rely on their service, I’m not sure I’d give them another chance.

I had called around for quotes and chose Silver Ride over the other medical transportation companies because 1) they had the best price and 2) they had a far more organized and professional booking and payment process. Day of the transportation came and I was very well taken care of. What a great find! Thanks SilverRide! :)

Wow, the driver actually pulled out and used a smartphone as soon as i got in the car from my ride. He then promptly made an illegal uturn in the middle of a busy street cellphone in hand … He argued for a second until I told him how much money i was paying for the ride home to be driven safely from a colonoscopy, because i had no other choice to use this service.
Otherwise i would have gladly used a Lyft ride. He didn’t get out of the car on either side of the ride, pulled away way before i made into my apartment as well… whats the point of paying for this service ??? He didn’t speak to me at all until about 5min to my destination (mostly assisiting directions to alameda). Way to pricey for the services offered.
The second star is actually for being on time and getting me there safely, so at least that was accomplished.

Last week I had an endoscopic procedure at Kaiser SF and hired Silver Ride to pick me up afterwards to get home. The driver was very nice to me, pushing my wheelchair from the recovery area to the van as if I were a relative! Holding my arm to get in the car to keep me steady and walked me to my door making sure that I got in safely. I’d use them again in an instant as well as highly recommend them to anyone! !

I booked Silver Ride for a ride from the Endoscopy Center in Laurel Heights to my apartment in the Marina District. The driver was very nice, the car was very clean, a good driver on top of it, on time. Perfect!

Excellent Service! We used SilverRide for a trip into the city to do some sightseeing. Our Silver Ride driver was extremely professional and kind! He helped with everything we needed and gave us some good tips. I Would definitely recommend to others and will use them again in the future.

Fuck this place. Way too expensive for a senior. $ 90 just to get my mom from her house to the store. That’s not happening. This place preys on the elderly for profits. You’re better off with Paratransit.

I stopped in their office to arrange a pick up from my operation. I signed up, they called and confirmed the day before.
I don’t remember much because I was still under anesthesia, but they arrived on time to pick me up and I got inside my house ok. I don’t remember much from the time of the pick up till to was inside my house on the couch.
In any event, I will hire them again for any hospital pick-​ups.

When it comes to transportation for elders, SilverRide is the way to go!
SilverRide and Gateway Limousines worked closely together for a large AARP VIP event and it was then that I had to opportunity to meet Caroline Cua, the Vice President of Client Experience, and see first hand how they operated.
Caroline is the most wonderful person to work with! She was very attention to detail and made sure that all passengers, especially those with special needs, were properly taken care of. She personally met with all our Chauffeurs to ensure that their customer service matched expectations and also personally trained them so that they fully understood SilverRide’s procedures and mission to fulfill their client’s needs.
SilverRide truly is a trusted and reliable senior transportation service.

Transportation like no other! Professional, comfortable but most of all understanding. My 67 year old aunt recently lost her driver’s license which makes her daily living difficult. Not being able to drive around, she was pretty bummed. She would have to wait for me or another family member to get off work to do things she normally loved like going to see her grandkids and meeting up with her friends for a cup of tea. I work as a pharmacist intern and knew some of my senior patients no longer drive and would have to depend on other methods of transportation to pick up their prescriptions. While talking to one my patients, he mentioned Silver Ride and left a brochure. He raved about how much SR made his life easier and actually more enjoyable. I would love to be able to drive my aunt around so I won’t see how bummed she is after losing her license however working makes it difficult for me to make that time. I decided to give SR a call and check them out. I found SR to be very professional and attentive to my aunt’s needs. Yes she can take a cab or a bus to get to point A to point B. Why choose SR? With SR, she feels safe, comfortable and enjoys the conversations she has with the staff. She can now visit her grandkids and have tea with her friends but what she boasts most about is the new friends she made with the drivers!

Caroline is the best! They have the right idea, the right tools and the right implementation. People really need to know that this service exists! It’s safe, secure, clean and personable, what more can you ask for? What a great way to extend one’s independence. Try it, love it…

SilverRide is an amazing company! From the top down, my experience with them has been only positive.
They are very competent and professional, plus their staff are also super kind and experienced. I believe that when providing service for seniors, it’s so important to know your clientele, be thoughtful and compassionate, and dependable — and SilverRide has all of this and more! The «more» is that they also do special fun and interesting outings that gets our seniors out of the house and engaged.
Way to go SilverRide!

Very positive experience. I called first since we were waiting in exact details of discharge from the hospital. Very friendly straightforward information. Reasonable cost. Appointment time was promised and they called to say they’d be a few minute late (which helped us since we were running late). Nice courteous driver. We were traveling across the Bay and would definitely use again.

I truly love SilverRide! Everyone that I have met from the company is an absolute joy. I’m overwhelmingly impressed with the passion exhibited by the owners of the company. I love love love Caroline. She is the sweetest person who speaks from the heart, and works with people to help the overall experience enjoyable.
For the vehicles:
I love how the cars are CLEAN, comfortable and easy to enter and exit.
For the service:
How nice it is to have a driver take you to run errands, or take you to a doctor appointment in style?! There is no stress in having to bother loved ones or waiting around for a dirty cab. All the drivers that I have met are nice. That’s a plus for me — positive energy from altruistic people. That’s hard to find in the city!

Great solution to being brought home from an outpatient ‘procedure’ at Kaiser Hospital in SF. I was finished an hour ahead of schedule, and SilverRide’s very capable driver got there early to get me, Kaiser having informed them. We had jolly conversation as I was returned to my front door. None of my friends was inconvenienced by being asked to do this chore.
On our second trip, a few months later, they were just as good.

Another 5 star review for SilverRide.
I used SilverRide to pick me up from eye surgery and take me to my hotel in San Francisco. I called the service the week before to get some basic information beyond what was on their website. I was reassured by the person I talked to that they would be able to meet my needs.
When Katie, the driver, came to pick me up, she was as nice as could be. Also, I was impressed that they left me a message the day before to let me know that they might be a few minutes late. They also let the surgery center know that they would be late. It was only about a 10 minute delay, but what courteous service!
I highly recommend SilverRide for your local nonemergency medical transportation needs. You won’t find a more helpful and friendly service.

Highly recommend. They handle the transportation for my 95 year old Mom, and I cannot think of anything but great things to say. Easy to book, all the folks are courteous and best of all, they treat my Mom with care and enthusiasm.

Silver Ride is an absolute lifesaver! When I injured my back a few months ago, Silver Ride made it possible for me to get where I needed to be without worry or stress. I was not able to use public transportation (which is how I normally get around) and the fear and anxiety of using a regular taxi service while I was in so much pain was daunting to say the least. The staff is amazing — very professional and attuned to the specific needs of each client. I can’t say enough wonderful things about Silver Ride and would encourage you to think of this company if you or someone close to you needs transportation with a little extra TLC.

Many people know about and love SilverRide as a reliable companion and transportation service for senior citizens. However, I’d like to mention that the company also provides professional, punctual, and personalized services for children.
As a busy working mom with two children who often need to be in two places at once, I dreamed that there might be a company that could help me to get my kids to their scheduled appointments and home safely and without any hassle. Well, my dreams came true!
We have been using SilverRide for several months, and I have experienced consistent planning, followup, and follow-​through. My son feels like a miniature king as his SilverRide driver picks him up from school, escorts him to a PT Cruiser (super cool car!), and buckles him into his top-​of-​the-​line booster seat (supplied by SilverRide, who thinks of everything). The driver chats with him along the way, and makes sure that he arrives for his appointment on time. After his appointment, he is safely transported home, and with a smile and a wave to his driver, jumps into my arms.
In summary: Mom is less frazzled, son is happy and relaxed, and SilverRide has yet another highly satisfied client.
P. S.: A special shout out to Susan and Caroline, who could write a treatise on client service.

Had to order a special delivery service for a VIP elderly woman and this company seemed to do the job. It is a black Chevy PT Cruiser and the driver actually helped her into and out of the cab.
Don’t see too many of these vehicles around town, but they seem to realize that the elderly NEED a little bit more than pickup and dropoff.
Niche marketing.