Shreve & Co.

I’m not sure this is the place where I would take my automatic Swiss watches for tune-​up/​service/​maintenance in the future anymore. It has been now exactly 14 days since I dropped off a very significant time piece and they have yet to call me, email me, or contact me in regards to the status of my watch. For me my concern is whether it got shipped back to the factory and did it make it there safely? Or did it get stolen? Watches mean a lot for people as they carry so much memories in them so for this they completely dropped the ball on maintaining timely customer communications and setting up the right expectations. I almost now regret bringing my watch here and should have stuck with Tourbillon Boutique as they have always provided superior customer service. The funny thing is, is that the Tourbillon representative referred me to come here to Shreve & Co. I guess I really should not have listened to them and just go with them to be able to send directly to The Swatch Group instead. The whole experience made me feel anything but comfortable. I feel like they are doing dis-​honest business practices. Why I say that is because I called up the direct factory where they sent my watch and they quoted me a price much lower than what they quoted me. I don’t mind to pay a higher price but what’s the whole point of paying a higher price if the customer service isn’t there to back it up.

I came to Shreve looking for a specific Tudor watch. Turns out they had it in stock, but I stood around for a while and had to ask for someone to help me. Then I got the impression that since I was in jeans and a t-​shirt that they didn’t think I could afford the watch, even though I was wearing an Omega at the time.
Left, went to Tourneau, and purchased the watch, received better service, and with much less condescension. People in SF don’t normally wear expensive clothes, and even the billionaires walk around in jeans and hoodies, so I really don’t get the attitude in this place.
Might be worth looking around if you’re in the neighborhood, but I would hesitate to buy an expensive timepiece there.

This store carries some nice brands but they seem pretty complacent, with mixed level of service.
I was in SF on business+vacation and dropped by to see what they had in stock as I’m currently researching a future watch purchase. I looked at their Lange selection and a JLC Duometre Quantieme Lunaire and had a brief chat with a saleswoman who was quite nice and helpful. So far so good.
Then I walked around and casually browsed the other brands and checked out their Patek Nautilus selection and a different salesperson came up to me and when I asked him if the 5712 they had on display was the white gold version (since it was fitted with leather band and not on the bracelet) he said no it’s in stainless steel and it’s $ 39k. I didn’t even ask for the price… I also asked how many 5711 they got from Patek per year just to get an idea of their business and he again answered with the price which is not what I was asking. I asked some questions about some other pieces and again he quoted me the prices. Very strange. I got the impression he thought I didn’t even know the ballpark cost of these pieces, and that I cannot afford them.
You’d think with all the nerd millionaires around a watch salesman in SF should know better than to stereotype, but there you go. He wasn’t even very good at that considering he didn’t even pay attention to what was on my wrist at the time.

I always enjoy shopping at Shreve. They have a great selection of luxury timepieces — especially Rolex. I purchased a Rolex Submariner here for my father, and received amazing service. It was an informative shopping experience, and never felt pushy!

Have visited this store many times in the last six years. With every visit it gets worse. The sales people are pushy, judgmental, demeaning, and unknowledgeable. One sales person talked on the phone with her back to me for 10min before turning around, when she did, spoke broken English and looked like a street walker. Another elderly gentleman walked away as I approached and started to chit chat with another sales person.
I told them I was interested in purchasing a piece today, they wouldn’t nudge a bit on price took my business elsewhere.
Good selection, but terrible service.

I cannot thank the kind folks at Shreve enough for basically saving my engagement. :) My boyfriend proposed in San Francisco with a ring that was a size 6 — though my finger is a 3.5. We ran around all over San Francisco to all the different stores to find someone, anyone, who would size down my ring so I could wear it! We were very rudely turned away from Lang and from Tiffanys because we had not purchased the ring there. I mean, REALLY rudely. But we went to Shreve, and not only were they kind and helpful about it, but they also got it done in 24 hours and tightened my diamond which turned out to be loose as well. Whew! A huge thank you to Shreve. I will definitely recommend them to everyone I know!

Service manager at Shreve is a rude little woman. Has a bad attitude both on the phone and in person. Surprised to see that they would allow her to even talk to customers. Won’t be going back there again.

I made the mistake of giving them my email address. They apparently gave it away and I now receive two dozen junk emails every day. This began the day that I foolishly gave it to them, while I received none prior to this.
For this reason I will never give them my money again.

Had the pleasure of Maria Montes help replacing the lost diamond on my wife’s wedding ring — she showed me options and found the perfect replacement — my wife is thrilled! -
I have a friend in the diamond business!
Thanks Maria!

Overall had a pretty great experience at Shreve & Co. Marietta was exceptional! Very knowledgeable and helpful, she showed me many settings and helped me find a ring in the antique style I was looking for. The staff was polite, however one or two reps didn’t seem to take me too seriously. Marietta on the other hand greeted me immediately the first time I came in and made sure to make me feel comfortable and helped guide me through the huge selection of jewelry. She even set up a time for me to meet David, the Sebastien Barier representative. David was also very friendly and helpful. He showed me a wide array of different settings, including «the one». If you’re looking for a new setting with antique art deco or edwardian styling then look no further than Sebastien Barier.
I had a very good experience at Shreve, but if you stop by do make sure to ask for Marietta. Of all the jewelry stores I’ve been to in SF she is undoubtedly the most friendly and professional that I have met.

Proceed with caution — Identity Stolen.
In 2014 my wife and I went to Shreve to look at engagement rings. We found a ring she wanted but also desired to have custom work done on the piece. Shreve, rightfully so, requested that we lay a deposit for the piece as well as complete a credit background check. It was done. Within the same week I began to receive erroneous credit inquires. A person, also a San Francisco resident, was opening lines of credit and making purchase using my personal information. A particularly alarming fact, the person was also using my drivers license number, a data point that was collected by jewelry store. The logical conclusion was that the breach of my personal identify came from Shreve.
I alerted Shreve of the issue and was ignored for multiple weeks.
When contact was finally made it was in an email that dismissed the issue with the claim, «there is nothing we can do at this time, but we have reviewed the matter.»
It has been nearly two years and I am still receiving attempts to open false lines of credit in my name. This is certainly the world we live in today, but Shreve also has a serious lack of security in how they handle consumers information. Even worse, their response to this issue is dismissive and abdicates all responsibility in my experience.
Their jewelry is beautiful, their sales staff is polite within the store, but be cautious of how your information is being handled and I recommend you be conscious of your accounts after providing personal information to this establishment.

Went in for a cleaning and was greeted with smiles. They cleaned and checked the prongs on my ring free of charge and made me feel like a valued customer even though my jewelry was from another jeweler. Will go back to them in the future when I need a new sparkle

Rude sales reps– Spotty customer service at this location.
When I first walked in no one wanted to acknowledge me even thought I was obviously looking for sales rep to talk to.
When I talked to one of the reps (older asian woman) she did not want to help me and shut me down. [Side note: I was wearing exceptionally nice clothing and jewelry]
I asked where the jewelry section was and they pointed upstairs. I began talking to a rep there and she was more friendly and helped me and my husband pick out a diamond wedding band.
I felt that no one wanted to take me seriously until my husband walked in. He dropped me off and went to look for parking.
When I went in to pick up my ring. I started talking to another customer that was paying for his jewelry and he told me no one wanted to help him when he walked in and even after he purchased items he still is not treated with respect. I agreed with him that I would never go back to that location because the staff does not treat customers in a professional matter and just plain not nice to interact with.

Not too long ago Shreve and Company would adjust your watch band for free, even if you didn’t buy it from them. Today, they refer you to Daniel at Pacific In-​2 Sta Watch Company. I love Shreve and Company, but they need to stop referring people to this place. Following is my experience with Pacific In-​2 Sta Watch Company:
I was referred to Daniel at Pacific In-​2 Sta Watch Company by Shreve and Company to get the band resized on a brand new very expensive watch. I called the company and a woman on the other end said to come in and not to worry. The woman greeted me at the window and took my watch in to another room to be resized. We had to try about three times to get the band sized properly and put back together correctly. The person working on the watch was neither the woman nor Daniel — it was definitely someone else. I remained at the establishment until the repairs were done.
My watch was brand new, straight out of the box with absolutely no scratches or defects whatsoever; it was perfect. When I got it back and was headed down in the elevator, I thought I saw a scratch on the side of the case but I wasn’t sure. When I got into better lighting, there were multiple deep scratches on the side of the case. And these weren’t accidental scratches. You could tell the person who worked on my watch took it and ground it into a gritty surface to make those scratches. They were deep and it took some effort.
I figure the person probably got mad at me, because I made sure the band was put back together correctly.
I feel sorry for Daniel because he’s worked hard to build a business and he has an employee who is destroying his business’ reputation.
If you must go to this establishment, make sure Daniel works on your watch in front of you. Don’t let them take your watch out of your sight while they are working on it.

Whew… I got message from Shreve and Co. They have NOT closed, they moved down the street one block across from Gumps.
Their temporary location is now open while they build out a bigger, newer store which will hopefully open in the Spring/​Summer of 2016.
Thank goodness! I’m so sentimental about my watch, I only bring it to repair shops I can trust.
The map I used said it was closed, and did not refer to the new location. That’s what I get for trusting the net. I Hope they set up a detour message.

Who else hit up the July moving sale? Went here for the first time in my San Franciscan life early in July when I heard about it on the radio. Marietta greeted us warmly and toured us around the sale eligible items. We were just window shopping that time, but she still was patient and kind.
Then, I came back the next week to spend some money. My bestie and I walked in, nobody was pushy but nobody also catered to us either. Then, Marietta saw us across the room and everything just started to click.
Marietta is not just selling the jewels. She’s took care of me like a big sister, she wasn’t salesy at all and really looked out for me. She took the time to get to know me a lil, figure out my inherent fashion style and lifestyle as well as my budget. And then we racked up. We went over possible scenarios that I could wear my new goods to — day to night, future bridal, all of it — and made sure my new baubles could easily mix-​and-​match with what I am currently working with.
High end brands that embrace quality service and value is a key factor in my buyer confidence. Sometimes places can just be so snooty for no good reason, with Marietta at Shreve, it’ll never be that kind of place. Marietta made me feel a part of the Shreve family with her attentiveness, and patience, and knowledge.
I walked away that day with a piece of San Francisco history — on a discount!

Were talking SF history here Y’all.
I am not the jewelry kind of guy. Bling is not my thing… but there are certain family members that love this place.
Great watches: From patek, piagget to rolex they have a nice selection.
Classic jewelry with wonderful cut diamonds, sapphires, ruby, and emeralds. quality is always great.
Service is actually pretty spectacular. Less over the top than Bulgari, Cartier, Tiffany, or Harry Winston (moving into their space).
Let’s face it. If your popping the question… the blue box does wonders, a Cartier bag will seal the deal, a graff bag gets a yes before the question (well I hope it does), and a Shreve bag works just fine.
Visit their new location when it opens but in the meantime check them out at 117 post.
Diamonds are forevah… forevah…

Thor helped me out yesterday and provided great customer service. Have bought my past watches at tournaeu but will be coming here in the future. Knowledgable and amazing help. Highly recommend and kudos to Thor

My girlfriend and I walked in yesterday looking to buy watches for the both of us. We live about an hour north in Sonoma County and figured we would come down to see the watches we’ve been looking at online, in person. We were inside the store about 15 minutes before we were asked if we had been helped. Not greeted, but asked if we had been helped in an annoyed voice. The woman hastily showed showed us a couple of the watches I had come down to see. She was fairly knowledgeable about the watches, but her attitude and body language towards us made us feel very uncomfortable. It felt like she just wanted us to leave. The watches I was debating over were the Tudor Black Bay and the Rolex Submariner. She showed us the Tudor first and I mentioned it was between the Rolex and the Tudor. When we walked over to the Rolex case, she brought them out, then said something that caught me off guard. I mentioned it was probably better to just spend the extra money to get the Rolex if I was going to buy the Tudor, and then she said to me I should just «save up and buy the Rolex when I am ready.» The way in which this was said felt very insulting. But it doesn’t stop there. a tourist couple walked up to the Rolex case while we were talking about the specs and pricing of the watches. When this couple came up, the saleswoman helping us cut me off mid sentence by saying «I need to go now» and stepped over to help the tourist couple who simply asked the price of something and left. Never in my life, have I had a worse customer service experience. The entire time we were in the store, even before being helped, we felt ignored, and unwelcome. As soon as she said that, we left… very disgusted. For hours I still couldn’t believe that happened.
The most surprising part of all of this was this woman had the audacity to give me her business card…
Here’s the part that shouldn’t matter, but I suppose it does. I am 23 years old and my girlfriend 21. I was in a dress shirt and blue jeans with custom made loafers. My girlfriend a summer style dress wearing jewelry. I can only assume I was being treated this way because of my age… What she did not know is I am a business owner that makes enough to purchase multiples of either watch however, I will never set foot inside Shreve again.
When we walked over to Tourneau, we had an excellent, above average customer service experience.
I don’t typically review businesses, but as a business owner myself, I would want to know if this horrible treatment was going on at my establishment.
As a courtesy, I am not going to release the saleswoman’s name on this review, but I would encourage a representative of Shreve to contact me so i can give you her name.
Best Regards,
Justin E.
Email:

Stopped in last Saturday to check out a Rolex I have been looking at online. Christine approached me, was very friendly and helpful — not pushy at all. Just professional and welcoming. She was able to answer my questions and taught me a few things about the different models.
Had no plans to buy (and didn’t), but when I am ready I will return for my first experience with Shreve & Co. was pleasant. BTW, I was in jeans and casual.

HORRIBLE CUSTOMER SERVICE.
Please keep in mind that this review is in regards to the customer service with the salesperson named Danelle Lateur. Walked in the store with my boyfriend and friend in search of an emerald cut ring. NO ONE GREETED EITHER OF US — you would think that after being a cornerstone jewelry center for over a century that they would realize money comes in all shapes and forms, but apparently the only customers worth acknowledging or helping are white-​haired seasoned folks who dress the part.
Danelle Lateur’s thin veil of customer service was deprecating to say the least. I guess she thinks because I was younger than her and dressed casually that we didn’t have the money to purchase diamond rings. Rude and biased — horrible experience with Shreve’s.
By the end of the 10-​minute shopping experience, the boyfriend and I went to visit Atlas Diamond Company on Post street and bought loose diamonds from the store owner Zavika. Spent our 20k for the perfect trinity stone right elsewhere.
No thank you Shrieve — save yourselves the snobbery. I’ll my contacts that their business and money would be appreciated elsewhere.

We had a very positive experience purchasing my wedding band from Shreve. Our salesperson, Marietta Thornton, was super friendly, patient, and helpful. She was super patient in that she measured my ring size several times over the course of 3 weeks, because my finger grows and shrinks depending on my body temperature and what I ate recently. (Apparently salty food makes you retain water, which increases your ring size)
Marietta was always very happy to see us, and we never felt any pressure. She even got us free engraving for my ring, and even for my fiancée’s ring which was purchased from another jeweler. A few days after we picked up the ring, she called to make sure that we were still happy. Great service!

Great selection, we made a trip over to the City specifically to visit them.
My friend was in search of a piece of jewelry. We were greeted as we walked in soaking wet. But the lady that helped us was just to high class with a touch of cold. So we moved on. We all felt like the conversation wasn’t right.
Oh well, we got back to Oakland just to head back over to Jade Galore. That is where my friend spent her money, lots of it.

We’ve been to Shreve & Co a few times & always find something gorgeous & sparklie to admire!
This latest visit found me drooling over a Stephen Webster ring I saw in their windows — I had no idea they even carried Stephen Webster. It was stunning black diamond & pink tourmaline — took up a lot of finger real estate (which is just up my alley)
The girl who showed me the ring was nice as could be & we discovered we had a mutual appreciation for Stephen Webster & talked about his different pieces for a good while
They also have a wonderful Estate case & there was a ridiculously gorgeous pair of diamond & jade drops that I’m still dreaming about… sigh!
Always a pleasure!