Sheraton Fisherman’s Wharf Hotel

Decent price and amazing location. Its within a maximum of 2 miles from any were you’ll want to visit in San Francisco. The walk is very easy and safe.
The rooms are cozy and recently updated. Nothing spectacular, but comfortable and clean. Typically, the price would be outrageous, but its very fair for San Francisco and cheaper than most of the competition. Some of the rooms have a tiny balcony that you can actually walk out onto, something you rarely see nowadays. The staff is very friendly and professional.
Tips to save yourself some money if your staying here: 1) Don’t buy anything from the counter in the hotel. There is a 7 – 11 only 30 yards from the front door that sells anything you’d want for a fraction of the price. 2) There are multiple safe parking ramps right across the street that charge half of what you’ll pay if you park in the hotel’s ramp.

Nice clean rooms and great room service. Breakfast buffet is overpriced and not very tasty.

I would advise looking elsewhere before you stay here. Got here and there was a check-​in line 10 people deep. There were two people working. There really should have been more people. It was a zoo in the lobby.
The rooms are ok, very outdated. Nothing special but it was $ 450 a night… step up your game!
The biggest problem… the noise. I did not sleep more that 1 straight hour the entire night. I was awake all night due to people yelling in the street, garbage trucks at 3AM, trains and a group of people that decided to congregate in front of the hotel across the street at 230 AM. I had to call the police to make them leave. I have stayed in several hotels in NYC where I didn’t encounter this much noise. It’s called double paned windows… get some!
Overall, the experience here was absolutely horrendous.

Just got back from another wonderful stay at this Hotel. One of my favourites in SF I’ve stayed here numerous times. This was a last minute trip and on a budget so booked through HOTWIRE. I was thrilled when I found out I got the Sheraton on a busy Memorial Day weekend.
I’m an SPG Gold Member so I contacted the Hotel direct to see if I could get a King bed. Shon Richardson (Assistant Front Office Manager) and I exchanged emails and although he was unable to accommodate my request he was very responsive and made sure my Gold Account Number was attached to the reservation.
At check in the clerk commented since this was a third party booking the room did not have all of their normal upgrades. Not sure what that meant as the room was very nice and frankly I liked it better than others I’ve stayed in here when booked directly. The beds were extremely comfortable and in room Starbucks is always a plus.
This Hotel is within walking distance of the Wharf. Not far from cable car transportation to other spots. The fireplaces in the front have always been my favorite touch. A nice place to finish a long day of sightseeing and wind down.
The staff has always been great and very accommodating with directions, dining suggestions etc. For a nice breakfast I recommend the Beach Street Grill just a short walk across the street from the hotel. There is also a Safeway and a small shopping Center with a Walgreens as well close by.
Parking is very pricey so I avoid using a car when possible and Bart, Über, Shuttle or Cab to the Hotel. When I have had a car I usually park at one of the nearby lots. Much cheaper and frankly you won’t really need your car.
Only issue I had was my key not working prior to checkout. I went down to the front desk twice to have it fixed and it still wouldn’t work. Finally a housekeeper tried hers and then mine which still didn’t work. She went back down for me and had them rekeyed Bless Her. They STILL didn’t work and eventually maintenance arrived. They also could not get my keys to work. This whole thing took about 40 minutes and I needed to pack up and catch my shuttle to the Airport. I wish they had been less concerned about WHY it wasn’t working and let me in my room sooner.
Bless that housekeeper who tried her best to help. I understand housekeeping cannot let you in but 40 min was a bit much.
Minor issue though and I will be back to my favorite hotel in SF.

Got it through Priceline for $ 97/​night, thought I scored a good deal till we checked in.
They charged for everything from pricey parking for $ 52/​day + wifi $ 16/​day
Hotel: cleaned comfortable bed, convenient location near pier 39. Nice staffs.

Always friendly and helpful employees, friendly and helpful volunteers! I not know if any hotel has volunteers but if reader does read any my of how many comments, he/​she will knowing I active volunteer since July 1991 few months out college, my home town Salvation Army! Okay, so this Sheraton close walking distance of Fisherman Wharf, Pier 39, any Starbucks, if one knows how, two mile walk to China Town! China Town home town Oakland, Los Angeles, think was one town San Diego, Seattle WASHINGTON, all very authentic, very decent China Town, one in our capitol City of Sacra, such an insult!
Anyway, as say always very friendly employees, always very friendly volunteers! I really liking
post cards, supposedly comes one hundred in the wrap! Sheraton here in San Francisco and Sheraton there in Sacra knowing I will use all the one hundred! Best part, one part where stamp area located, says LEAVE AT THE DESK, WE WILL PAY THE POSTAGE! It works! One time I send to a military lady she was coming home at time, the parents said they received two out of the three I try send, so yes it does work!
Stay here! Very great place stay! I recommend to stay here!
Celebrity Guest (SACRAMENTO) but hey this still Sheraton!!!

The price is right for a reason. Overnight parking will run you $ 52/​night per vehicle. If you want to use the hotel shuttle to the airport, it’s not complimentary, it’s $ 17 per person to ride in a crowded van with 12 other people. It was the same price for my husband and I to take a private and spacious Über back to SFO, so we did. WiFi is $ 15.95 per computer per day. If you’re a Starwood member, you can get this waived at checkout. It’s annoying.
The staff is friendly enough and the front desk employee was very helpful when we wanted to switch rooms after finding this blanket (see my photo) in our bed. If you hold up ANY of the middle blanket layers to the sunlight, you will see this mysterious grime. I don’t know if it’s bedbugs, their eggs, or dried and dirty lint but they SORELY need to be replaced and Sheraton should certainly make it happen, ASAP. Our second room had the same issue so we just removed it from the bed entirely and slept with the sheets only. Very disappointing and gross.
The location of the hotel is good. Water pressure in the shower was nice and housekeeping was timely. They even removed the gross blanket from our room entirely after we left a note asking them to do so.
Interiors are outdated and so it feels a bit like a cruise ship from the mid-​1990s. After this and a previous yucky stay in a Louisville, KY Sheraton, we’re really done with the brand. I’m willing to shell out more money to sleep in a bed with blankets that are obviously safe and clean.

What happened?
This is not the Sheraton I know and love. Check in was a nightmare and almost didn’t happen. Apparently at this location ALL Members of your party must be listed on the reservation in order to check in or receive keys to the room if the primary person is not present. Thanks, Central, for NOT telling us this crucial piece of information. I arrived a day ahead of my husband and they wouldn’t let me check in. I had to prove my right to be there by supplying additional proof. They wanted his spg points number and the last 4 digits of the card used to make the reservation. I didn’t have them on hand and couldn’t call him because he was in Germany and it was 2 a.m. there.
There were other issues after this, but I think a letter to corporate would be more appropriate than venting here.
Just be warned. This Shraton is not like any others.

Definitely a star for location, just a stone’s throw from the wharf, near to restaurants, shops, tours, etc.
Another star for the décor and staff, both were nice, but… meh.
The whole place is so expensive, I knew how much the room would be when I made reservations, it’s San Francisco, it’s expensive. But, the room was very basic, no fridge, no microwave, nothing special about it. The shower/​toilet room was so tiny you couldn’t unroll the paper while ‘seated’. When you open the door to get out, you have to stand between the toilet and the tub.
We were traveling with our 17 y/​o daughter. I noted that when I made the reservation. The website said the room sleeps four. I guess that means four in one king-​sized bed? We ordered a roll-​away, but then noticed the sofa was a pull-​out. Cool, that’s why they advertise that it ‘sleeps four’. Tried to open the bed and noted there were no blankets or sheets and the bed was zip-​tied shut. Called housekeeping and we were told that there was an additional $ 20 charge to use the sofa-​bed. Really? We thought we paid for sleeping arrangements for four? I told them to forget it. I can’t stand to be nickel and dimed to death. If someone has three — four people, charge them more for the room from the get-​go.
Speaking of added charges; there’s a $ 15 charge for wi-​fi, what hotel charges for wi-​fi? Also, I’m sure my car had a restful night sleeping in its $ 59 parking spot at the hotel. You would think they would at least wash it for that much. Oh well, it’s $an Franci$co, right?
So, if you want a ‘meh’ room for a lot of money, with additional charges for everything, in a good location, try this place. Since my daughter will be going to college in San Fran I will be in the city often, just not here — unless I just sleep in my car for $ 59, I wonder if I can get free wi-​fi in the parking lot?

Got a 4^th story (slanted window) king bed room for $ 140/​night, not bad for the city. Parking was $ 50 for the night, albeit a tad expensive but that’s parking in the city for you.
My room was spacious, clean, comfortable and quiet. The only gripe was that my window offered very little privacy. I didn’t require much of a view anyways since it was raining, but still some tint on the windows would be nice. I also had a woman from the staff barge into my room after only knock once to see if the room was occupied.
The front desk was able to lend me an umbrella when I walked to the pier. However, said umbrella didn’t protect me from the puddle that I stepped in right outside the front lobby area. Either way, can’t cry about a wet jean leg, or can you?
The WiFi in the lobby is free, but the WiFi in the rooms isn’t. Which is fine though, since my phone probably gets faster internet speeds anyways. The décor in the hotel was updated with a beach kind of vibe to it. Lots of baby blues and tans.
All in all, this hotel is perfect for someone vacation in San Francisco looking to be by Pier 39. It’s a short ride away from the Exploratorium, AT&T Park and the rest of downtown. It’s close by a supermarket in case you forgot something at home, and it’s by some great dining options as well.

Update: I’ve stayed here another handful of times since my last post, and have noticed some improvements to the reception desk staff. I don’t know if it’s different people or what, but I haven’t had any additional issues checking in, so that’s great.
However, tonight I noticed something very disturbing– a yellow food (?) stain on the underside of my comforter. Not just a stain, really, this thing has texture. It’s disgusting. This comforter has clearly not been washed since the previous guests. And what’s worse — since its on the underside, I didn’t notice it until today, meaning that I’ve slept in the bed one night already with the stain right on top of me.
Check in concerns abated, lack of cleanliness concern increased. I won’t be staying here again.

Sometimes before writing a Unilocal review, I feel it is best that you need to get the whole spectrum of things before you make a decision on writing about a place. I mean, it not only can put a businesses reputation on the line, but also your own. Trust me, I am also the first to admit I have written some majorly shitty reviews over the years and I have gotten flack for some of them, but I try to take that as a learning experience.
For instance, you don’t even want to know how many times I wanted to give this place a review at any given time. But you know what, it took me 2 different lengthy stays and a visit at a different Bay Area Sheraton to finally write my review. During that time, I wanted to give this place one star, and I wanted to give it five. After a long and sober thought, I think sticking with 4 stars is perfectly fair.
I stayed at this Sheraton for the decent portion of the month of December. I stayed for 7 nights the first stay and 11 nights the second time. What drew me to this place was the value and the location. I understand it is located at the Wharf and it is a tourist trap, but you know what, it didn’t even feel like that for the most part.
After reading some of the reviews of this place, all I could do was laugh. One thing I can appreciate is that the GM has read and reviewed each review, and it seems like he has taken them to heart– even though some of them are just down right ridiculous. Parking can be expensive here. But if you are smart and look around, they have packages. I was able to score a AAA parking deal here where I was spending on the average of $ 200 a night after taxes for a room and parking– where parking can cost up to $ 60 a night. For the location, that is beyond a value!
My first stay, I think I stayed in room 236. It was right around the corner from the main elevator. I liked the room a lot. It was facing the courtyard, and was quiet. I only heard kids playing the pool on Friday and Saturday, but that ended quickly. The room itself was spacious, and had a nice bed (there were 2 doubles in that room). The rooms had bright colors which gave it a nice touch0 like I was at a beach.
I heard a lot of complaints about the shower being small and setting off the fire alarm from the steam. I showered with the door open and I showered sideways. I can be OCD at times, but it didn’t drive me crazy– I was able to do my thing and lived to tell the tale.
Another thing I noticed is that I never felt crowded and always seemed to be left alone– which was nice. I opted in for the «Make a Green Choice» here and you know what, this is the ONLY SPG property to have ever CONSISTENTLY give me vouchers every day. Michael (I know you will read this sooner or later) — I greatly applaud you and your crew for doing this. You don’t even understand how frustrating it is when properties don’t follow up on this. This alone bumped up my review.
The first stay I enjoyed it greatly. Then the next stay, I stayed in the «Starwood Guest» wing– which is the western most building on the property (don’t worry, all of the buildings are attached). It was room 401. I thought being on the top floor and in the corner, it would be better, but honestly– I liked the first room better. Since it was a SPG room, I did get more amenities and a larger TV, but what I had to put up with during that stay, made me think one of two things– SPG members can be elitist assholes, and I was staying in cellblock D.
Room 401 is facing the valet entry and where the famous «fire pits» (which are pretty cool that time of year!) are– so getting peace and quiet are out of the question. I even witnessed one guy with Tourette’s freak the F out and managed to single handedly wake up the entire hotel one night. Unfortunately, the window handle was not working in that room, or I would have thrown one of my boots at him. I also had the pleasure of having the EMTs come and get somebody from the room next to me and have a family of 4 with 2 rat dogs that would not SHUT THE HELL UP during their stay. Unfortunately, the stay in the SPG wing prevented me from giving this place 5 stars.
Oh yeah, I meant to mention though the staff here was very friendly at the front desk. I liked how the parking deck was underneath the property and never had any issues. I tried to avoid the «goo» that was dripping from the ceiling that apparently ruined someone’s rental car, I was able to survive it for 18 nights. This place was built in 1975, and yea it shows, but they are slowly but surely renovating this place.
This is one of my favorite Sheratons I have ever stayed at, and if it weren’t for that damn Bay Bridge traffic, I would be staying there more frequently. Don’t worry though, I have definitely been keeping my eyes open for decent rates here!
I did mention the location previously– it is walking distance to a huge variety of places to eat. Definitely worth checking out in the San Francisco area!

The location is convenient and Fisherman’s Wharf and Pier 39 is a short walk away. Lots of restaurants nearby and there’s an ihop and 7-​Eleven across the street. We stayed here Christmas night and the experience was comfortable, clean and service was friendly. I like how the fish statues at the valet entrance were decorated for Christmas, it was cute!
The room was bright, airy and most importantly clean. My only gripe is that the bathroom sink wasn’t «doored-​in» with the toilet and shower so to speak; my toothbrush and shaver are loud and it irritated my roommates, haha. It’s forgivable though, lots of hotel rooms are built that way anyway and all that matters is that the room was clean and the bed was so comfortable after a long day of exploring the city and getting wasted at the Castro.
There’s also a café and nice, modernized lobby. The front-​desk service was efficient and the valet was helpful and friendly (none of that «I-​hate-​my-​job» kind of attitude I get a lot in Vegas hotels). I observed the entire hotel — from the entrance to the halls to the lobby, it was clean for a busy night. Management must be doing a good job setting high standards. I would stay here again!

My friends and I were intended to go to an event on Halloween night and booked this hotel via through SPG’s website. Later on, we decided not to stay at this place since not everyone are willing to stay after the event, therefore, we cancelled the hotel reservation. Before we cancelled the reservation, we made several phone calls with SPG’s customer service and verified if we will get the deposit back after we cancel our reservation and the answers were, «If you cancel the reservation within _​_​_​time then the deposit will be refund». Therefore, we cancelled our reservation and the cancellation time were within the time frame stated in its terms & condition thus the deposit should be fully refund back to us.
After 2 weeks of waiting, we didn’t received any refund and we called back to SPG’s customer service and they stated that we had a prepaid reservation and thus the deposit will not be refunded. As we stated the terms & condition to the customer service, they noticed that we should be able to get 100% of our deposit back since it’s within its policy stated in the terms & condition. They called the hotel and had a conversation with the accounting department and with someone we were in charged. Later on, the hotel directly contact me via through Email and stated that I will not be receiving my deposit due to «Special Terms». But this «Special Terms» were not stated anywhere in the fine print & were not specified by this management representative.
Anyway, after the email back from the hotel, I called back to SPG’s customer service and they called up the hotel again. Not sure what they discussed, but after the phone call, the hotel sent me another email. The email stated” sorry, your reservation should be 100% refunded, we focused on the wrong information from earlier”. So i’m really not sure if they tried to not refund me my deposit on purpose or they actually missed the terms & conditions?
Overall, I got my deposit refunded (after more than a month when promised that i will received within few days after the cancellation), but i wasted so much time on having 10 pluses call with SPG and emailing back and forth we the hotel (the hotel ignored my email at all time!). If you ever think you will change your plans while visiting SF. Don’t book this hotel. Otherwise if you changed your plan and no longer staying at this hotel, you might have a hard time to get your deposit back.

We picked this hotel for it’s close location to all of the things that we wanted to explore in San Francisco for a weekend. Truthfully, it’s just not up to par.
The layout is entirely confusing and nothing like a normal SPG. The rooms on the Preferred floor are smaller and the bathroom is verrrrrrrrry tiny. There is a lot of noise from outside and it was a little obnoxious that we heard people running up and down the hallways late at night as well.
The breakfast buffet was pretty good… we opted for breakfast instead of the points this trip. I don’t know how much it is normally though. For being a Starwoods property, it’s one of the lower quality places that we’ve stayed. Parking is extremely high too.
The staff was nice but we also had a man booked in our same room try and come in and of course, it was a little awkward. The front desk called and apologized for that though.
Overall, it wasn’t my favorite and I don’t think I’d stay here again… I’d rather stay at a nicer property…

Tragic stay for SPG hotels!!! Can anyone name one hotel from SPG that has a piercing fire alarm so loud at midnight– yes midnight– that you will almost go deaf after taking a hot shower!!! How uncommon and uncomfortable is that??? You can find it here at the Sheraton Fisherman’s Wharf! At your inconvenience!
I’ve enjoyed my night so far and wanted to end the night fresh and clean. However, after taking a normal hot steamy shower the fire alarm goes off! Yikes! Actually the level of hot and steamy shower that I took was a lot less steamy than my usual. Anyway I was scrambling to «finish this race» to put on my pajamas while that deadly alarm kept bleeding and ringing through my ears! In Panic mode I finally was clothed and then had to find some shoes to put on to get out of there. Was there a fire alarm for the entire building!!! What’s going on!!! Nah — it was just my room! Grrrrrr…
A call from the nearest lobby phone, to the employee stating that the alarm going off from the steam is common. What??? You mean to tell me that after taking a hot shower that the fire alarm is supposed to go off??? Are you insane!!! What kind of answer is that??? Wrong answer lady! After several heated conversations, and an attempt for the «engineer/​technician» to turn off the alarm — only 10 minutes too late — after it was already turned off, this definitely is not the place to stay.
Funny but not funny — One part of the conversation was the assistant manager advising not to take another steamy shower otherwise the alarm will go off again. Geez! That’s unheard of for any stay at any hotel. Quite comical yet frustrating.
In addition to the fire alarm going off, there were ants crawling on the table!!! Ugh!!! This was a definite go to switch over to another room. Such a nightmare!
Usually people say, it’s what counts on the inside and not on the outside. However, for this place, it was quite the opposite. They didn’t seem to care for the inside. I would say that the outside fireplace seating outside is a pretty appearance, whereas the inside did not meet the standards. At all costs, avoid staying here. Even the comped breakfast was nothing but basic. Parking is $ 50+ while caddie corner parking is $ 30. Avoid booking here because the overall series was disappointing.

I’ll be honest, I thought this place was going to suck.
Based on the tepid reviews I read here and also on Tripadvisor, I had some major reservations about my stay (but I had no choice since there weren’t a lot of other options available since it was during a crazy week when rooms in SF were literally all booked up).
Luckily my experience didn’t reflect any of the concerns raised by other customers.
I was in a room by the Starwood preferred guest wing. Although my room was facing the street (and I was worried about the noise due to the nearby bus stop), fortunately noise was not an issue for me. The room I had was spacious and clean. While I wasn’t a fan of the blinds not keeping the room completely dark, it was dark enough for me to sleep through sunrise. I did not have any issues otherwise with noise and the bed was relatively comfortable.
The room itself had plenty of space, though it was a bit too cool at times. It wasn’t easy to find a good balance in terms of temperature since it was in the 50s/​60s outside, but when I left the AC off, it got a bit stuffy inside. However, the blankets were fairly thick so leaving the AC on all night wasn’t a huge issue. The AC unit was loud, but tolerable.
The folks here were pretty helpful and friendly. Definitely a nice plus about this place.
The location was good if you’re looking to be close to Fisherman’s Wharf and the host of tourist traps nearby. Even though I was here for business, traveling downtown wasn’t too bad via Über or Taxi.
The price of the rooms were astronomically high, but again it was due to the circumstances around a huge conference being in SF and the lack of overall availability in other hotels. I’m not sure what the general pricing of the room is, but personally I think the fair value of a room here shouldn’t really stray far from the $ 250 a night I paid for a room at the Hyatt Regency near the ferry terminal on a work trip a few weeks before. The rooms at the Hyatt were way nicer but I’d say the proximity of the Sheraton to Fisherman’s Wharf kind of offsets that aspect if someone was staying here to be near the tourist areas of SF.
Fire pits were a nice touch.
Also it seems like you have to pay for wi-​fi here but since I was in an SPG room, I was good. I also bring my own mi-​fi. so I guess it’s another way for me to avoid paying $$$ in a hotel for wi-​fi (which really is getting archaic these days, since we don’t even pay for wi-​fi here in NYC when we go see, say basketball games at Madison Square Garden. For how much people pay these days for events or hotel rooms, free wi-​fi should really be the standard).
All in all not a bad stay for a work trip.

I am giving this place three stars only because it was very poor value for money for me. I realize it was an expensive time to be in SF with big conference on and so on but, it’s still poor value for money. On top of that you have to pay $ 17 a night for wifi. I can’t remember the last time I paid for wifi in a hotel.
The hotel itself is well located close to Pier 39 and Fishermans wharf. Public transport is just a stones throw away and the F Streetcar was a convenient way to get into union square and other spots in the city.
The room is clean, bright and has a nice bed. I would give the room 4 stars. It was a decent size and everything worked. I also like the fact that the showers and faucets were on water saving mode and not gushing out water.
The service here is good and staff were very friendly and helpful. The concierge here was also very helpful and checking in was a breeze. I cannot comment on the food here as I did not eat here. There are plenty of choices for food only a short walk away that were reasonable.
I would give this place 4 stars had it not been for the price of the room and parking costs. It’s way over for what it is. I would come back here if the prices were a bit better.

It is crazy to me that this place keeps getting more and more expensive and the quality keeps going down. The room we had was $ 350 for ONE NIGHT and it was more run down than the year before when we stayed here. The lady in front of me at the lobby bar was buying a can of coke and they tried to charge her $ 4.75 for it… a can of coke! Unreal. If you are going to charge $ 350 for a basic room and $ 60 per day for parking and almost $ 5 for a can of coke you need to spruce the place up a bit.

If you’re coming to San Francisco and looking to tour Pier 39 and its neighboring locations, this might be a good choice for you to stay. It is a few blocks away from hopping onto the Cable Car which will take you to North Beach/​Chinatown area. There are plenty of restaurants nearby, plenty of shopping, and Boudin factory is only a few blocks away. Coffee is provided in every room. I was on the very top floor and having the nice window, I kept them open and enjoyed the cool breeze! Best I think, is their fire pit located in between their property at the main entrance. When the fog rolls in, sit outside and it feels so cozy!
Until then, Cheers! ~ :p

Gute Lage, eine Querstrasse von der Wharf weg. Freundliches Personal. Parkplätze waren sehr teuer 52 Dollar Pro Tag und wir konnten es nicht einmal on die Tiefgarage stellen da es zu gross war (fullsize SUV)). Zimmer waren sauber. Hatten jedoch nur in der Lobby freies WiFi. Im Zimmer muss bezahlt werden.
Feuerstellen vor dem Hotel laden zum relaxen ein
Muss jedoch Glück haben das eine Feuerstelle frei ist. Sind gut besucht.
In der Nähe gibt es eine Bäckerei die sehr gutes Frühstück und feine Gebäck haben (Anderson). Sehr empfehlenswert.