Shell

Used their car wash for the first time and it scratched my car on all sides. Do not use this place.

This gas station requires you to go into their store to get your receipt. I think they do it on purpose to get you in there and maybe make an impulse purchase. I used to go there because the gas is cheap but the frustration of waiting for a pump because people are inside getting their receipt and then you yourself having to grab your purse, lock your car and go inside and wait in line for your receipt has made me stop going there. For only 10 cents more per gallon I can go to the Chevron 2 blocks away and not deal with the agita.

i’m reviewing for the car wash
after paying for the 2^nd most expensive car wash, there were still black marks around my car (not sure if it was from the car wash itself or it just didn’t clean properly)
i think for nice cars this is not a place to get a car wash
for dirty cars that are not high-​end cars and just need a quick mediocre cleaning, then this would do

ATTENTION TO THOSE THAT WANT TO WASH THEIR CAR HERE. came here to wash my car, the sign clearly states that its not responsible for any damages to your car. I thought «ok, things happen when there is an error in the system». Boy I was wrong. After the wash I drove home to dry my car. It bent my back license plate, chipped paint of passengers side door & it chipped of my rear passenger side rim… Horrible, cant do anything about it…

The one time I need cash back and you guys don’t have it. What kind of gas station is this?

I didn’t think it was possible for a car wash to scratch my car in several different spots but I guess this car wash proved me wrong. I can’t believe I waited in line for over 20 minutes for this car wash to scratch my car up. I mean, I drive a ’99 Camry so it’s not like I’m crying right now, but seriously, what the hell? I mean, I guess I’m glad I got the bird poop off, along with some layers of paint. Never coming back again.

The stories are all true: an astoundingly illiterate clientele, a less than stellar console interface and bad technology DOES equal a crap car wash experience.
BTW: who even offers anything but touchless these days?

Baaaad! Laziest car wash team in Marin County! These guys go fast, really fast, too fast! Don’t ask them to clean inside your car, it’s a waste of money/​time.
After they cleaned my car (w/​vacuum cleaner) i noticed them that lots of soil, cookies, … were still around, on the backseats (kids seats), …
I asked them to finish the job, they just refused and gave me a nice answer: «what do you expect me to do for 20 bucks?!?» …
Well, regarding the ads on the front of your business, the job you are paid for…
In/​out $ 20.
Avoid that business!

Unfortunately it took the paint off my car. They seemed to expect this to happen, which was not an ideal response. I will never love again.

This is the worst shell station I’ve ever been too. The car wash machine took my money and when I pulled forward into the car wash the machine malfunctioned and the sensors were telling me to back up. This happened for five or so minutes so iv called the station to explain what was happening because there was a long line of cars behind me. It rang and rang for 4 minutes and no one answered. Myself and another gentleman in line got out of our cars and walked inside to talk to the lady. She was extremely rude and blamed me for the machine malfunctioning. She tried to explain to me how to go through a car wash as if I didn’t know even though she could barely speak English. I’d expect the main employee in the store to be able to comprehend and speak English but no. She asked for the card digits that I used so I had to go back to my car to get them for her because she didn’t trust that my car was halfway through the car wash. She gave me a receipt to use but I had to get back in the 30 minute line. They didn’t have a reset button that allows to reset the car wash to its original functions. I’m extremely dissatisfied and not happy with the shitty service, the rude attendant and broken the machine. I’ll never return. If the attendant was accommodating and apologetic for the mishap with their machines and tried to help instead of insult me then I would have had a much high rating. The employee is the problem and if she was terminated I would return.

Just got a car wash here. First of all it took 60 min to get through we were 8^th in line. The actual wash was the worst car wash I have ever gotten. The car came out very dirty. The tires were half dirty and half clean. There was so much dirt still left and we got the most expensive wash. Also the blower machine is very confusing and ripped off part of the roof weather strip. I have a 2014 Rave4 so it’s not an old beat up car. I told the managers that it didn’t work and they said ‘it’s just a machine’ yes it is a CARWASH machine! It was seriously the biggest waste of time. Do not go here! And when I told them it ripped off the stripping they said ‘we’re not liable.’ They never said sorry.

DO NOT GO TO THIS CAR WASH unless you do not care that your car will come out filthy with two foot long scratches all over its hood!
Sure, it’s cheap. But you’ll end up having to pay hundreds of dollars to repaint your car after you go through the wash.
The things that mercilessly beat at your car are made of hard plastic, not soft rubber. I thought my windows were going to break from the pressure and the noise was almost unbearable.
Car came out covered in soap and still soaking wet. After I tried getting drying it off with paper towels, I left.
After parking in GGP, I came back to my car finally dry and what do I see? Multiple scratches on the hood of my car that were NOT there before. I tried to talk to the manager but she pointed at the sign that limits their liability (AKA they can legally destroy your car and don’t have to pay to fix it).
The manager on duty gave me the number for the general manager of the Shell. I have yet to call but I have a feeling he will be equally as helpful.
Don’t come here. Don’t get your car washed here. Don’t give these people your money unless you are driving a beater and don’t care about your paint job.

Stopping in to give the Vette a bath before driving down to Carmel. I just love the savvy new Shell gas station on 19^th and Lincoln. They have a fresh salad bar, although not organic it’s awesome to have fresh food choices, and they sell Kombucha, can you believe it? And when you go into the bathroom they have neon lights, music playing, and it is superclean. They even have a urinal for the little guy for those moms who have young boys. This gas station rocks. They are so up with the times. And the staff are super friendly it’s really awesome to walk into someplace and have somebody greet you in a friendly way. Kudos to you whoever the manager of the place is.

Gas and food are great. Car wash sucks big time.
This is the first time I visit after their remodeling. The new staff and food shop is great. They even have a fresh salad bar (which I don’t think it’s a good idea). Gas price is OK compare to other Shell.
Now it comes down to the car wash. By the time I wrote til here, I stuck in the line for the car wash. It’s been almost 30 minutes for 5 cars in front of me and I’m still waiting. The car wash is not cheap. It gives you discount price on gas when you buy a car wash. But it didn’t make up if you’ll go to Hickey Blvd Shell, which they have cheaper gas and $ 2 off for car wash.
Bottom line is, it’s a great place for gas since it’s a gas station. Anything other than gas, it’s a big no no.

Ok, I used their car wash again, and this time *I* was the one who held up the carwash line. Yeesh. I punched in my ticket, drove forward only for the blinkie light tell me to back up, I had gone a bit too forward. Well, backing up didn’t work, nothing worked, back and forth and back, back, and I finally had to get someone inside to come out to help. She had me go forward again and back up (didn’t work either) and she had to reset the machine and punch in a new ticket. I used the drying part correctly this time though.
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Oops, i initially posted this review on the wrong shell station! Now it’s in the right place.
$ 11 for their carwash, the «deluxe» option.
They have different pricing options from $ 8-​$ 11.
I choose a friday afternoon of all days to pull into a car wash. That meant everyone else also was there to get their car washed. I was 8^th in line and it took about 40minutes to get to my turn. I could see one or two people in front get all confused and hold up the line. The young guy working at shell was helpful; he was inside at the till and came out to the car wash area to help us confused people. Main thing is: You don’t want to punch in your number at the «drive through» machine until the vehicle in front of you is finished with their wash and drives forward.
But ok, finally my turn, the vehicle in front finishes its wash and drives forward, so i punched in my number (i paid first inside), pulled forward and voila bright pink suds and giant turbine washer things. (yeah i don’t know what they’re called.) After a few minutes of noise, water, suds etc, the washers stopped and i noticed the light in front was green. I guess i was suppose to pull forward? Isn’t it supposed to be all automatic? No? Ok. I found it confusing. So i started my car, drove forward and met really strong air blowing. I didn’t see a sign or anything (maybe there was and i missed it) for what i was supposed to do and i ended up slowly driving on right out. HAHAHA. What you’re SUPPOSED to do, is drive forward and STOP in the area in front and get your car blown dry. D’OH!
So now i know what to do.
I’ll raise it to four stars when i use it correctly next time.
Do be aware that car washes have the potential to damage the paint on your vehicle, and Shell’s Loop carwash has a sign waiving liability once you drive into the curve. My vehicle is older so i don’t care.

STEER AWAY if the car wash line is 5 cars deep! 5 cars equates to 25 mins! How could this be? Well this car wash is not a put your car in neutral and let it roll through till your done kind of wash. It’s drive in and stay in one spot till it’s time to move forward for the dry cycle. I get that they’re limited to space and that’s probably their only choice of what fitted in that spot… But I’ll only use their services if there’s no one else in line. I despise waiting for anything.

New fully remodeled with the Loop convenience store and a new car wash attachment. Loop has a nice fresh looking salad bar and some snacks that are more fresh looking and edible than your average gas station fare (though not good enough to make me stop here rather than any number of restaurants or other food establishments). Staff was friendly and the whole place looks lots better than before when this was just an average Shell station with a brake and smog check station. The car wash is also pretty snappy. Nothing more than the automated whirling brushes but its well calibrated and does a good job with prices ranging from $ 7 – 11. Gas comes at a discount if you buy a wash making this one of the least expensive places to stop for fuel if also getting a wash and overall fairly reasonable even when you aren’t. Overall a pleasant and useful station as there aren’t many car wash places in western SF. I’ll be back.

Pro: Oil change was pretty quick (30 – 45 minutes).
Cons:
They were sloppy with their work. There were oil/​grease marks in my car and on the exterior b/​c the mechanic didn’t bother taking off his gloves or cleaning his hands. They also spilled a lot of oil all over when changing my oil filter.

No stars. Came here for a brake service, because it was the closest one to my house. I came here and the job was done within a day, but the downside was the mechanic just slapping on the brakes and didn’t even bother to test it out. I had to go back and get them readjusted the next day. That didn’t do anything. The brakes still squeaks louder than a fat mouse when I press on them. It’s worse even than before. I had to bring it to another mechanic and pay another $ 200 dollars for the labor to get the job done right. I was told that they didn’t even give me new brakes, they slapped on old ones and charged me full price. What a scam. Never going to come back here ever again, obviously.

@$$hole employee (or owner) complaining to me when I used the sponge side of their squeezee on a spot of caked over bird poop on my car. Kept telling me that it wasn’t for cleaning the car, but the windshield… THANKS I KNOW HOW IT WORKS. After telling him it was just to soften the dried poop so I can wipe it, he just wouldn’t let up. All this while my car was getting filled up for $ 50+ and I typically come here to buy overpriced drinks and snacks while filling up too. This is how you treat regular customers?
Since you absolutely insisted that touching a wet squeezee on a car would ruin it, I did you a favor and disposed of it into your nearby garbage can after I was done with it. Will not be coming back here again.