Sfwash

I have never used a wash service before and was looking on Unilocal for help. I found SF wash, I booked for the service to come out today between 10 am until 2 pm. I knew today was the only day I could take off work. I arrived home around 9:50 am and waited in my living room until now 1:20 pm.
I sent a email to see if someone was on the way and the response I got was terrible. SF wash stated that a driver came and no one was home or answered the phone. Yet I was home phone in hand and never got a call, text, email or my door bell was silent.
I am more upset that I took off work and missed out on other errands to sit home for nothing. I would never recommend this service and now will have to delete my account and find a service that actually works.

I ended up with blue spots on my white shirts and towels. I think they don’t separate the darks from the lights.

I used this company for a long time and recommended them to friends. However that all changed when I had an issue with them ruining some clothes. Absolutely horrible customer service. Three emails and several phone calls that only pointed me in dead ends. I finally gave up, I’ll just buy new clothes. Horrible company, avoid at all costs.

Easily the worst laundromat in town. 2/​3rds of the machines are non functioning and the «attendant» can not give you quarters back. Why is this poor lady even here? Just to get hassled? Go elsewhere.

Bad experience. Condescending support people. they break the cardinal rule of laundry service: don’t mix up peoples’ clothes. they lose your clothes and you frequently get others’ stuff in your bag too

This is a review for the drop off/​pick up wash and fold. I tried really really hard to make this work, but ultimately had to cancel the service. I always have a portion of my clothes drip dried, and several times (five or six) they forgot to drop off my drip dry clothes with the rest of my clothes. Many times I would have to call to remind them and find out where my clothes went. Additionally, most of the time my drip dried clothes were still very wet. Although they do mention on their website that clothes may still damp, once one of my cardigan’s was so wet it had actually started to mold under the plastic sheet they put it in. Also note, they charge you extra to drip dry your clothes, which my new wash and fold place does not. The last straw was my final batch of laundry. When I got it back there were several items of clothing that were not mine. This definitely violates the cardinal rule of wash and fold; you never mix people’s clothes! Additionally, my new bathing suit was missing one of it’s strings and a clasp was broken. I’d also note that calling into customer service was never an easy experience either. Generally people were not friendly or helpful. Ultimately, I just couldn’t possibly justify the extra charge for an inferior service. I would not recommend, especially for the price!

I use this service all the time. Everything comes back clean, folded, and somewhat organized into kids clothes/​adult clothes piles. They match the socks up! For the first time ever they didn’t pick up in time. I emailed, got an immediate response, and the driver came back for my stuff. Then another guy, maybe the owner, came by to make sure my laundry was picked up and check in with me. Great customer service.

Very poor customer service across the board! SF Wash is expensive and I used service when I lived in SF due to business travel schedule. On many occasions they did not follow-​up with calls and e-​mails. Sometime my clothing was left unattended in lobby (where anyone could steal it) vs. on my doorstep as instructed.
The last straw with the terrible SF wash customer service was when I was emailed and called to get a $ 100 giftcard from a friend recovering from surgery. I was sent an e-​mail stating they would connect with me in the next day — that was OVER a week ago.
I will not be using or recommending SF Wash anymore. They are getting too big and lacking on customer service and attention to detail. Can’t afford to do that in a city where online services are easy and accessible.

I used SFwash’s pick-​up and drop-​off service. It was super easy to sign up and their email customer service was prompt and helpful with schedule changes. I never lost any items and everything came back neatly packaged. I would definitely use them in the future.

Called to confirm they did drop off but no one was there during they hours they said they’d be, and are posted on the wall. Called about it but the people on the phone are outsourced and couldn’t help at all; they were nice though. I also tried the ‘emergency’ number that is posted but it went to a machine. I ended up leaving as no one came in nor could anyone tell me when they might be.
Drop off price is only $ 0.05 less per pound that them driving to pick it up, which is already somewhat steep.
For doing your laundry yourself I wouldn’t recommend SFWash if you have something easier. The place is never very clean and the staff doing to pickup laundry takes a good number of machines most of the time so it can be hard to get a washer or dryer.

SF Wash supposedly picks up and delivers dry-​cleaning. They can manage to pick it up but the delivery is a huge question. We used them for about six months. They delivered other peoples dry cleaning to us twice and finally our dry-​cleaning to someone else. The owner Art Bender admitted the mis-​delivery, said he knew where it was but has not retrieved it in over a month. He has not reimbursed us, in fact he won’t even talk to us! SFWash/​Good Will –Same thing– You are giving your things to someone else!

Used twice. First time, picked up and delivered on time.
Second time, failed to pick up at all, did not contact me to explain why even after I called them three times (but had to leave a message, since they don’t answer their phone).
Will not be using them again.

I had the worst experience.
Monday: I sent an e-​mail to customer service inquiring about the items I wanted to clean. They confirmed a price for wash and fold and a pick up window for Wednesday (9AM-​12PM) wow that was easy…
Wednesday
12 noon: No one has come to pick up my order. I call customer service. A very nice woman says she will pass my message along to the driver and I will receive a call back an eta.
12:30: I call again. Another equally friendly woman helps me. she is sorry, passes a message along and assures me I will hear back soon.
1:00: I call again. Another nice woman answers. I ask her to direct me to her supervisor and she does. The call center supervisor is very helpful and gives a contact number for SFWash. There is little she could do to help beyond that.
So I call SF wash and speak with Art. Apparently he was the representative I e-​mailed with on Monday and just didn’t see my confirmation so my order was never placed. Okay frustrating. I ask to call him back to arrange another time in my schedule for pick up.
I call him back. A person who I assume is his assistant answers. I ask to speak with Art. He will not let me. He insists I make my next order through him. I tell him there has been an error and I just want to be 100% my next pick up is scheduled correctly. He says he will talk to Art and call me back. okay.
The assistant calls me back. He says that Art insists I speak with him and that pricing has changes and they will now charge me an additional $ 5 per item on top of the wash and fold cost! What? I tell him that is not the agreed upon terms and I have messages with the representative to prove so. He won’t hear, raises his voice and says «If you want it take if not then don’t»
Worst customer service ever!

There is one thing I hate in a laundry mat and that is waiting for a dryer. Mostly all the dryers are taken by the workers of the laundromat doing other people’s laundry. Honestly, the owner should be mindful of others a well. Last time coming here.

My first experience with SF Wash was so off-​putting, I was sorely tempted to walk out and never go back. I had called them the day before to check what the earliest was I could drop off my clothing the next day. They were supposed to open at 10am AND I had also told the guy I was coming in at that time, but when I showed up at 10, the office was closed and nobody was in sight.
I waited 20 minutes, then finally someone doing their laundry said she thought someone was actually inside the closed office. So I knocked on the door and finally Art answered, and said «Can I help you?» Surprised that he had been hiding inside all along while I had waited for them to open, I said, «Oh, I didn’t know you were here. I’ve been waiting 20 minutes.» You’d think an apology would be in order, but instead Art repeated with obvious irritation in his voice, «Can. I. Help. You.»
At that stage I was ready to tell him to go fuck himself and walk out, but I had already carted my laundry there, and leaving again with dirty clothes was just too depressing, so I gave the place a try. When I returned later on to pick up my clean clothes, all folded and wrapped up in brown paper, I was sold.
That was about two years ago and I still use them regularly. Thankfully, I’ve not had to deal with Art much in that time. Having read some other reviews here, I can see his reputation as a rude man with little understanding of customer service precedes him.
They’ve lost some items here and there and I’ve had to be really persistent to get any kind of refund as a result, but they usually eventually cough up. Their prices also keep going up, and you have to be careful with those Asian ladies who have a tendency to overcharge if you’re not paying attention. I’m pretty sure it’s not intentional — with the prices changing so frequently, they probably get confused as to what the going rate is. I know I do.
But despite all my misgivings, I just love those brown paper bundles of clean clothing, and at the end of day, even with all the prices increases, it’s still reasonably priced compared to doing it myself, which would be a huge pain in the ass.

God I love SF wash. It’s so incredibly cheap and it feels like Christmas every time I get those brown paper bags of perfectly pressed and folded clothes delivered to my door. I feel like I’m buying back my entire Saturday for 40 $. Time I would have otherwise spend doing laundry running back and forth to the basement of my apartment building. And don’t forget the magic you feel when you find that occasional random sock in your returned laundry. I only wonder which of my socks have gone to someone else in return. We’ll never know.

Every time my big bag of freshly cleaned laundry arrives at my door — I can’t help but melt inside.
SFWash is amazing. Their professionalism is impressive and their staff are always prompt and friendly when picking up or dropping off my laundry.
I am so glad to have discovered this service. It truly rocks my world.
Trust.

UPDATE: June 26. Today I received some refunds for my cleaning expenses with SF Wash. There was no note or explanation as to the reason for the refund, so I had to make another call to Joseph at SF Wash to understand what they were for. Turns out they were made to cover part of the cost of the 3 sweaters they lost. As of this date, in spite of repeated requests, I never got a call back from Art to discuss this situation with his. Again, this company is terrible in communication and helpfulness when you have an issue.
As an update, today is Wednesday. I left a message on Saturday for Art, the owner of SF Wash, to contact me. I left another message for him yesterday morning. I have not heard from him. My requests for proactive communications from his staff have been ignored. My sense is that they are hoping that I will forget that they have lost about $ 200 worth of clothing.
If you are considering using SF Wash’s services, I would strongly recommend that you reconsider. I’ve used them only 9 times, and of those 9 times, there were 4 significant mistakes (outlined in my previous review on ⁶⁄₁₄) that they made. This type of service is supposed to remove stress from your day, not add to it.

I was a regular SFWash customer for a couple of years, and it was amazing. At the time, I lived several blocks from the nearest laundromat. After a couple of instances in which I actually bought new underwear to prevent myself from having to trek over there, then later had to lug a month’s worth of clothes/​linens down the street, I decided a laundry service was worth the price. After a brief stint using a different neighborhood service, I switched to SFWash.
Everything transpired exactly as advertised: they picked up my dirty clothes on the designated day, then dropped them off — clean and folded. They never lost anything, and got everything satisfactorily clean. They offer a selection of detergent/​fabric softener options that they keep on file, so if you’re allergic to something you’re in good shape. They also were flexible about schedule in case I needed to go out of town or something.
I live in a building with laundry now, so I can’t justify the expense of outsourcing. However, when carting my stuff downstairs I occasionally reminisce about how awesome it was to just stuff all my dirty laundry in a bag and send it away. Those were the days!

Very nice spot for a laundromat in this area. I noticed one washing machine out of order today and the owner was very prompt in repairing the machine. Whether you’re passing by or in the area, this is the laundromat to go to when you need to have your clothes washed and dried immediately. Some of the customers there seemed friendly as well so that’s always a good thing.
FYI: there is free Wi Fi so you can surf the web with your mobile device while you wait for your laundry load to finish. Props for having free Wi Fi available.