SF Room Service

Extremely tired of the poor service provided by Room Service. Constant mishaps with my orders and such horribly rude employees. Refunds aren’t given unless continuously calling and asking for it, to the point where I give up if it only cost me a few bucks. Id rather pay the money to not have to deal with them. There are rare times when the service is fine, which is the reason why I order with them again with hopes it gets better. ⁸⁄₁₀ times the service is a complete joke. Its convenient that they deliver liquor store items, but at this point, not worth the trouble.
I placed an order and they called me 5 minutes after submitting saying «Last call is 30 minutes before we close», I asked for a refund and said they shouldn’t allow people to order on the site if they stop taking orders at a certain time. The person rudely replied «it says when we stop taking orders» and hung up on me. I make sure I check every bit of information on eat 24 before ordering with every single restaurant, but the site allowed me to place the order because in their info it lists delivery until 11:45pm and NO WHERE does it say they have a cut off time. They still went ahead and charged my card even though I wasn’t able to place my order with them. Last time I waste my money there.

Rude and expensive. Go one block for better service, selection, and cheaper products.

5 stars, convenient, fast and great prices. Will definitely be ordering from them again!

I love this place. I first used SF Room Service in December of last year. I had a party at the house and I needed Ice. I went onto Eat24 and ordered and the Ice was at my house in less then 1 hour. I used them again last week and I ordered some specialty beers and Ice cream. I was worried that the ice cream would melt but everything showed up perfect. Not to mention we didn’t need to leave the house at 12:30am to buy beer. I give them 5 stars and I will continue to use this company.

Staff’s still rad & super friendly since my last review. They definitely keep up their stock since I’ve probably been buying the majority of their Crispin Honey Ciders for a few weeks now ;P
They’re stocked with some prime munchie materials such as jerky, cookies, candy, ice cream, cereal. Also got cheese, crackers and cured meats if you’ve gotta cure your case of the munchies with a classier/​more «adult-​ier» treat.
$ 50 minimum on their website for free delivery which isn’t bad at all. Just stock up on some beers or your favorite hard liquor.
Thanks, room service for keepin’ it real chill & easy for lazy folks like myself to get their booze/​munchie fix ;)

Great service at a reasonable price. Don’t forget to check out their website for specials and package deals. Will definitely be using this service in the future.

While staying at Airbnb in the city this past weekend we decided to stay in and enjoy the place. We looked for a delivery and found Room Service. I ordered a bottle of scotch along with some snacks. Great customer service I highly recommend

Huge selection of alcohol and snacks to accompany my drunkeness! Convenient for those days when it’s raining or when you have guests over and need refills!

I visit the City often and SF Room Service is something I always wish was available in LA too. When I’m feeling lazy or SF weather is too cold for my weak socal self to venture outside, I use SF Room Service for everything from getting more booze to snacks to random other items I need. Their website is easy to use and the customer service is always friendly and accommodating.

Awesome service yesterday, called, the guy helped me pick out some items, gave him my cc number and everything was delivered within a half hour! Perfect! Easy! Will you again! Thank you!

It’s a great service too bad the guys running the place are rude to customers on the phone and be careful now they want to see your credit card and ID when they are coming to your place. I contacted Grubhub right away to report them and Grubhub confirmed it was not allowed. Grubhub canceled my order and I am done with this delivery service. Hope someone else will open such a great service.

2.5 hours is not acceptable. All i ordered was some snacks and beer. 2 of the snacks were poor substitutes for what i had asked for. No apologies from the apparently homeless dirty delivery guy. I wont be using them again. Oh and they texted me a tracker link to my phone that did not work. Then after i got my order they texted me a link to rate the experience that also did not work.

This is a poorly run service. Would never use or recommend. I placed an order and called for an estimated time of delivery. Was told by Rinoldo that my order was leaving right then and would arrive in 30 minutes but maximum 60. After 75 minutes and no notice I called back and THEY WERE JUST SENDING MY ORDER OUT. Ummm didn’t you promise to have done that?
Rude, unprofessional and slow. Overall rating negative 1.

That place on Irving and 10^th. avenue used to be my local liquers store for 15 years. I moved from hood 6 years ago and I was glad to find out, that this a nice try to do semething different. I tried to use this service one time a few month agoand I was very glad to get 2 bottles of decent wine in a short period of time. Today, I tried to order a bottle of Henessy for $ 30 as they advertise on their site. After placing order, I recieved a phone call, that they want a minimum of $ 50 ordrer to have it delivered to my house. Screw that! I will never use them again.

I love this place! Relaxing at home on a Saturday night, I decided to try this service to get some snacks and drinks delivered so I didn’t have to leave the house. I put in an order online and they showed up in about 30 minutes. I will definitely use this service again.

I placed an order via Eat 24 and my order arrived in 30 minutes! On a Friday night! I’m super impressed. Great customer service as well. I will definitely order from this place again!

Ordered through EAT24 for my first time with this place. Order confirmed and phone rang with we are «out of stock» of one of your items. Ok, slightly disappointed, but wait, there is more. The order was supposed to be there in 90 minutes. Well, 2 hours later still nothing. So I called and was immediately told «it’ll be there in 10 minutes.» Well, ten… fifteen…twenty minutes pass and nothing. Should have read the reviews detailing their delays and lack of customer service. Do NOT order from them unless waiting and waiting is a hobby for you.

I can’t say enough about this service. I was looking for an easy way to deliver a congratulatory bottle of nice whiskey to my boyfriends work. I found them on Unilocal… filled out the simple form… and got a message from him about 2 hours later saying thank you for the gift. It was so effing simple I couldn’t believe it
Disclaimer: after placing my order I did call them to make sure they received it (as my email was not opening up the confirmation). Took 30 seconds — told them a timeframe to deliver it and boom. Done. And for not much over cost for the bottle.
If you are having a party and need some booze delivered I would absolutely recommend this.

This place is great resource, you can order booze with ice cream and they have a great selection of snacks and they are very healthy Conscience. Anything delivered over 30 $ with a delivery fee. They usually deliver with the hour mark so it’s great! If you can wait for pizza delivery then you can wait.
They also do gift deliveries which is a great thing to know. I was once in mexico and had to send a gift. Just went online pick a nice scotch and put special notes and a nice card to write with a gift basket and everything was great. They really truly helped me out.
Not to mention the delivery drivers are very nice.
Let’s not forget they do kegs!
Overall 5 stars for me and people should give SF RoomService a try!!!

This place is amazing! Being 420 friendly, there is no other delivery service more convenient then this one!
Estimating at $ 5 delivery fee, $ 30 minimum with tip, its totally worth the convenience. Its also safer for those under the influence of anything and shouldnt be driving.
They also deliver alcohol. Which is perfect because you can have them deliver chasers as well.
They ran out of a certain item but called to inform me and I just replaced it with another item.
The delivery was less than an hour.