SF Fire Credit Union

Best customer service from any company I have ever worked with! I would give them 6 stars if I could. At the mint plaza branch, they are very friendly and helpful. They are also available by phone or online chat with very prompt service and virtually no wait time. Highly recommend banking with SF Fire Credit Union.

I’ve been with SFFCU since not long after I was born, and they’ve always been great. I’m gonna focus this review on this branch in particular; see main branch review for some other stuff about how awesome a credit union they are.
They renovated this space and made it fully accessible to wheelchairs, both the ATM outside and the inside offices. I’ve never had a problem with my wheelchair here, and the security guard on duty usually holds the door for me.
There’s an awesome free coin-​counting machine here which is a little tall to be wheelchair-​accessible, but I can mostly use it without dropping change on the floor. You take the receipt to the teller for cash or to put it into your account. You can swap all the nickels from under the sofa for laundry quarters if you want!
I’ve never had to wait in line behind more than one person at the ATM, and not more than ten minutes inside. If that. The tellers are excellent, and the desk staff are super helpful. I was still sorting out some name changes and account-​closing fiddles from a dead relative, plus changing my own name getting married, and if I say I literally didn’t know my own name sometimes, well, they were very patient and helpful. Any time I have had even a minor problem with my card or account, they were willing and able to solve it. Even if I was a doofus.
Like the main branch, there’s the added benefit of maybe seeing firefighters in uniform coming in to drop off paychecks, if you like that sort of thing. Unlike the main branch, there is usually a tasty food truck outside on Mint Plaza around lunchtime, so you can combine errands and food.
Oh, and if you’re wondering, their Web site and app are perfectly useful. Maybe not as fancy as the Big Banks, but I do all my online banking with no trouble.

I love this place. I’ve been a member for a while now. From the first time Simone recommended me to join this credit union — give them a try is what o was told– I have not been regretful since following this advice. Grant it– sometimes things get wiry and people make mistakes. It’s how you make up for them is what counts. I’ve had a few minor run ins with this credit union– but the way they responded to fix the issue is here I was most impressed. I’ve read some of the lesser reviews in this Unilocal app for this institution– I will share however the same advice that a few people shared with me…” Give them a try, they are a very good outfit”

The absolute BEST! Got a debit card before travel abroad, was able to use internationally without ATM fees. I even had a minor money emergency in Amsterdam and was able to chat online with a rep and she helped us immediately!
Love me some SF Fire Credit Union! PS, I head that their Laurel heights location is amazing, free coin-​star machine too!

Where do I begin about how awesome these guys are? They have customer service down perfectly. I never knew banking could be such an amazing experience; as well, my last credit union turned me off to the credit union idea, but SF Fire Credit Union came highly recommended.
For starters, opening an account is super easy. All one needs to do is live or work in
San Francisco, and there aren’t really any account minimums. They set me up immediately with a savings and a checking account, and they got me hooked up with some checks to start off with. Online bill pay checks are free and make paying a breeze, so that handful of starter checks lasted me a good year.
Their tellers greet me with friendly smiles and by first name when I enter this branch. It’s amazing being known on a first name basis with as many people as they probably see. Even after a several month break of going in, they still knew my name and greeted me with a friendly smile and how they hadn’t seen me in awhile. This is unbelievable that all of their staff could be so friendly. Even their security guard breaks the security guard stereotype and makes me feel welcome even when I’m wearing my hoodie and sunglasses, which is grounds to harass me as a hoodlum in most establishments.
I could go on and on just about their amenities, but I’ll try to streamline them. They have a Coinstar machine in their lobby for change that is free to SF Fire Members. They offer free file shredding secure bins in their lobby. They offer great credit cards, and they were even able to help me with getting a secured credit card as I rebuilt my lack of credit due to a name change. They have a candy dish in their lobby year round, and they even have an iPhone app, which I was so surprised about considering they are such a small operation, and their iPhone app even does mobile check deposit. They also reimburse up to two ATM fees each month, and they contract with Walgreens to have an ATM in nearly every Walgreens. They have excellent policies around holding checks. I walked in with a school scholarship check, and they cashed it and offered me as much back as I wanted on the spot. I couldn’t believe it. In this day and age, no banks give their customers leniency on cashing checks, but SF Fire makes banking with them as good as it gets.
I am sure that I could write at least another page on just how much I love SF Fire by divulging their complimentary life insurance policies or low vehicle financing rates, but I have to end somewhere, and I must say that banking with SF Fire Credit Union has given me renewed hope in the customer service industry and banking.
Thank you for making a difference in such a big way!

We came here on a Saturday morning to open a personal account and a joint account. Lillian was very helpful and friendly to get us started banking with them. She is a new employee so the process took longer than usual (about an hour) but we weren’t in a hurry.
We had a couple of problems and came back on Monday morning. This time Dennis responded very quickly to fix them.
This branch has convenient hours (opened on Saturday) and friendly personalized service. Also they have a bowl of candy!