San Francisco Luggage Repair

Very poor workmanship and shoddy repairs. Took my suitcase in to replace the wheels and instead of getting the right wheels that fit, they jammed on a generic set and then instead of using the correctly sized axel pins, they just drove a long, self taping screw through the center of wheels, ruining the mounts AND the wheel bearings (so the wheels now ride on the screw threads instead of a smooth pin, a fix that is destined to fail). The wheels drag now and won’t spin freely at all. They assured me when I dropped the bag off that they had the OEM parts, but when I picked the bag up (3 hours later) their excuse was they «don’t stock those wheels.» $ 60 charge for a part that costs $ 3 and that doesn’t even function.

Terrible service and they did a terrible job. Had to go here 5 times to get something fixed and everytime I went back I left incredibly annoyed. Finally picked up my bag today and the part was installed completely wrong and they ruined my $ 300 bag while installing it. And they still charged me $ 30 to get my bag back.

These guys are great. Went in for a wheel replacement thinking I’d have to wait for days. I had the new wheels in an hour. Fast and really nice, too. I’ll definitely be back.

$ 30 to replace a wheel on my luggage — kinda pricey for a wheel and labour, but still cheaper than buying a new suitcase. The staff was nice and quick — even stopped helping another customer for a moment to help me (he ran it by the other guy first, don’t worry). I dropped off my suitcase on a Tuesday and asked for it to be ready for Saturday pickup, but I picked it up on Friday instead with no problems. TBH, this was good for a one time fix, but if my luggage ends up breaking on me again, I guess it would be time for a new one.

Super nice guy. Explained why my ONE blown out luggage wheel had to be $ 40. I thought about getting new luggage but liked him and thought I was being silly. So he is fixing it. No line

This place is a joke.
Needed to change the wheels on my 1^st luggage, when I came to pick it up. I found out that they replaced them with used wheels… for $ 50
I complained and they gave me a lame excuse about a new guy working there whose English is poor…
Anyway, got them to change that and after a couple of use, a wheel broke.
For the 2^nd luggage, they did not repair it but simply glued the pieces that needed sewing… Really ?
Just avoid this place.

San Francisco luggage repair is great! I had a very nice leather weekender bag that had a zipper break down. I tried for hours to fix it but could not get it to work again. I took the bag to SF luggage repair and in 5 minutes they fixed the zipper, free of charge.
I will take all of my shoes, luggage, etc. here in the future. Great service!

So I went back to look for Antonio, but he had sold his business. Basically I paid $ 40 for new wheels!!! Don’t go for that kind of warranty next time.

DO NOT GO TO THIS BUSINESS!
I am not «that person» who only writes bad reviews. In fact, I rarely write «bad» reviews. (Please refer to my other reviews.) This review, however, can be nothing but scathing.
I have never, in my entire life, received such corrupt customer service…
I took three pieces of luggage in to be cleaned. When I went to pick it up, it was dirtier than when I had dropped it off. I was told that was because «it’s dusty back there.» Well then, protect your customers’ goods from the dust you know to exist in your store!
The assurance that my luggage had been cleaned — but simply gotten dirty in the process of sitting in the store — was a blatant lie, as evidenced by the fact that the same spots inside my luggage (which I had specifically asked to be cleaned) were still there!
I said that I would not pay the cleaning fee assigned to each piece, and would only pay the cost assigned to the small patch that was placed on one piece that needed some repair. (I should have known this business was not reputable when I dropped my luggage off and was given a different «negotiated» rate per piece of luggage. The cleaning fee assigned to one piece was $ 55, the fee assigned to another was $ 35, and the fee assigned to the last was $ 45. The patch was valued at $ 12.) To which, one of the several confrontational men who was «helping» me stated that I owed $ 100.
$ 100 for the patch!!! Not only was that not what we contracted for, but it is downright unreasonable! When I mentioned this, more than one of the extremely discourteous employees tried to convince me that they had added patches — which were clearly old, as evidenced by the wear and tear (particularly around the edges) — that were added by another luggage repair store years ago! I told them they could call that luggage repair shop — which I frequented for almost two decades until moving to San Francisco — to confirm because the other store keeps electronic records of customer invoices… to which I was told that the other luggage repair store would lie!!!
As I said, I have NEVER received such HORRIFIC customer service.

ok. so this is a discovery – a hands on «old-​school,» honest luggage repair store that also has a shoe repair affiliation (Frank’s Shoe Repair).
The smell of leather, treatments for shoes, shoelaces… as you walk in the door. My friend, visiting from out of town, broke her suitcase zipper. She researched the city and after calls, settled on bringing the luggage to Luggage Repair. The person who examined the suitcase assessed it was worth the repair (it was a Samsonite). When she picked up the bag, there was a reinforced fixed zipper that worked perfectly…
Dependable and informed. Great place to put in your Contact List under local luggage and shoe repair businesses.

Me struggling with my crippled 60 lb suitcase through JFK after 5+ hours of air travel does not a pretty picture make.
Thankfully, San Francisco Luggage Repair didn’t want to witness that either.
The gracious Anthony repaired the maimed wheel of my suitcase the same day I brought it in, and it was covered under my luggage warranty aka gratis. Had it not been covered, he also quoted me on normal repair prices and those were all totally reasonable as well! Not only was he fast, kind, and informative, but he also repaired one of the zipper pulls on my wounded beast of a suitcase just because!
Would definitely go back, or get other pieces of luggage/​bags repaired here in the future.

Fair pricing plus a Unilocal coupon meant that I paid $ 30 to get 3 zippers plus a structural part of my Skyway Sigma 2 repaired in a week. I had to chase them a bit and they lost one of my original zipper pulls and when I show up it’s not ready even though they said it was. So at this point it’s 3 stars. But the repair guy says he’ll take 2 minutes to finish the work on the spot and takes out his tool box and proceeds to give me a tutorial on how to fix my zippers myself next time which was pretty cool so they get a half star for that plus they have long hours on Saturday and they’re friendly so back up to 4.
Special bonus: tasty donuts next door.

Stellar service, great quality.
The airlines ripped the buckle and strap off of my hiking backpack that goes along the waist. I took my backpack in on a Saturday and they had it ready on Monday for me. It was perfectly fixed and only cost $ 12! Not only do they know what they are doing, but they are friendly and welcoming. I will definitely be back!

PS: This is a follow-​up to my previous ***** posting: After I dropped off my carry-​on bag, I received a message within two weeks that it was ready for pick-​up. (I wasn’t in a rush and wasn’t expecting it to be ready so soon). It seems my bag was in worse shape than I realized and Antonio had reinforced the base in addition to fixing the retractable handle and reinforcing the suitcase handle… at no extra charge, even though I offered to pay for the extra work.
Note: Although the red awning displays the name of the business as «Franks Shoe Repair», Antonio is the new owner, of the renamed «SF Luggage Repair» business, so ignore the negative Unilocal reviews that relate to the previous ownership.
BTW, Antonio is also cute, adorable, and chaming…;)
sfk

These folks were really nice to me. I came in with a vintage suitcase that wasn’t worth much but I wanted to have the lining replaced. When I was told it would cost far above the cost of the suitcase, these guys tried to help me think of an alternate solution (even if it meant they wouldn’t make a sale), and eventually suggested I buy some dye and do it myself. Well, I just dyed it and the suitcase came out great.
Thank you!

I love these guys! They are very passionate about their work and offer a very personal and high level of service. They care about their customers and genuinely want to make them happy. I had a suitcase repaired that I didn’t think could be fixed. Anthony assured me he could fix anything. I got it back in just a day and it looks brand new. It was affordable and he assured me at least 6 month warranty. I’m getting my favorite pair of boots fixed and bought a leather belt. They punched an extra hole in the belt for free and knocked $ 5 off the price! I highly recommend them!

Antonio is very helpful and friendly. I took my clutch in after having a horrible experience at Main Luggage in SF and it took him 2 minutes to fix it! He didn’t even charge me and wouldn’t take my tip. Definitely going back to get my broken suitcase repaired.

We needed three suitcases repaired. Specifically, we had a broken zipper tab on a rollaboard Travelpro, a torn top handle and broken zipper tab on a large Travelpro, and a broken zipper tab on a rollaboard American Tourister.
We chose this place based on its good Unilocal reviews as compared to the more so-​so reviews of the other places, and we were glad we did. Antonio was super nice and fixed all three suitcases in about one hour, at a very reasonable price. All three suitcases look fantastic, and the work seems solid. He even replaced good zippers where necessary to make sure the paired zipper tabs match.
From what we could tell (though we didn’t confirm), the business appears to be Antonio’s one-​man operation, which he runs within a large, shoe repair store. We were very happy with the experience and would recommend it wholeheartedly. There’s also a yummy donut shop next door to grab a bite while you wait.

I had a great experience here! Anthony dropped everything to fix my broken backpack strap the moment I walked in. Highly recommended.

I don’t often get the chance to travel, so when I was presented with the chance to go to Florida with my boyfriend I was pretty excited.
I got all my cutest summery clothes from the back of my closet, folded ‘em up real nice, and pulled out my trusty old suitcase… only to find that my suitcase wasn’t so trusty anymore. Poor trusty is aging and his wheels had broken off somehow. I was just gonna swear off the old suitcase forever but a friend of mine suggested SF Luggage Repair. She said they were pretty cheap did a good job so I checked them out.
The Luggage Guy was pretty friendly. He looked at trusty and came to a pretty quick diagnosis for him. It only took like two hours for him to change the wheel and when I picked it up they loaded it into the back of the car for me and everything!
Thanks Luggage Guy!
Oh, and Florida definitely treated me well :)