Safe Sand Company

Bummer that I have to change my review. Two weeks after calling that I was charged shipping for a pick up order, on the day I bought the sand online using their «PICKUP IN SF ONLY» option, and one week after picking it up in person and being assured the owner was sent a message, and even after receiving a call from Keith in the warehouse checking to see if I got the refund, and me calling back and telling him I still wasn’t refunded, I have not received a refund of the shipping fee. I DROVE there. I picked up the sand. It was not shipped! I’ve filed a dispute with my credit card carrier. I have all the documentation to prove it was never shipped.
The sand is nice. It’s not sandy/​rocky like a beach, it’s more like the sand you get at a craft store for art projects. It’s shiny and white and clean. My kid likes playing it in. It’s not dust free when playing but it doesn’t make us sneeze.
It’s a good product. It’s a shame the customer service doesn’t match the quality of the product. The shining star in this is Keith, the really nice warehouse guy who tried to help but couldn’t make the owner refund money that she wasn’t entitled to keep for a service she didn’t render.

I am an entrepreneur, owner and manager of several businesses including Earth Day SF, where we provide live demos for eco/​green businesses — to educate the public, and help them to do what they do best.
At Earth Day SF, we’ve been able to use Safe Sand in a few different areas — from the Kids Zone Play Area to our production side — in our eco-​friendly biodegradable/​compostable sandbags.
We’ve been able to use Safe Sand since 2011, and are so grateful that they keep the pricing affordable, year after year — which is not always the case with some premium eco products.
As a family eco-​event, we’re very aware that — in California, Prop 65 requires cancer warning signs where crystalline silica dust is present, so it’s great to find a good source of sand products that are free of cancer causing dust.
We would highly recommend Safe Sand, to families, businesses or media professionals that would like to ‘do the right thing,’ and support a family-​owned and operated eco-​business, which works faithfully to serve the community.
Thank you, Safe Sand Company!

Safe Sand Company delivered our sand in two days. A professional recording studio requires very low dust environments to keep equipment running optimally. Also, in California, Prop 65 requires cancer warning signs where crystalline silica dust is present, so it is great to find a source that is clean and free of cancer causing dust when you need to use sand indoors. I recommend this sand for photographers, because it is very brightly white and sparkly. Thank you, Safe Sand Company!

I think they must’ve gotten new management recently as I experienced very courteous and efficient customer service. The best part is, the sand is excellent and low-​dust. My little one loves it, and I feel good knowing that he is not inhaling anything dangerous while he is playing. Well worth it.

Took 3 weeks to get my sand. I called and sent emails trying to get a status on my order with NO RESPONSE. It does say on their website that is takes around 1 week to get the sand. My complaint is that they need better customer service and should change the lead time on the website. I would have been fine with waiting 3 – 4 weeks for the sand if they had said that upfront. Having said that I want to be clear, I do think you SHOULD buy from this company. Having done my research for the safest sand for my sons sandbox. This is it. Seeing how happy my son was to see sand in his sandbox and knowing that it is safe makes the wait and frustration seem a distant memory. It is worth it to give my son a safe place to play. So expect a wait for your sand but please don’t buy cheap sand for your children just because it is faster. If you are like me and found this company because you are concerned about the safety of the sand your children play in. Most of these reviews are about the wait and lack of customer service. Not the actually sand itself. It is worth the wait for our children.

DO NOT BUY FROM THIS COMPANY!
After purchasing their very expensive sand and waiting a ridiculous amount of time for delivery, the sand arrived; my daughter was so happy! Happiness was very short lived when we noticed green polka dots in the sand that grew and grew… MOLD in the SAFETY SAND. I called, they said we must have gotten it wet. NOPE, sandbox is air tight and covered at all times other than when in play, water was never allowed in the box. I call and leave messages. Again and again and again. IF I reach an actual person it’s the same scenario every time, the manager will be told and will call me back. I’ve been calling for 6 months. NO ONE will help me. At this point I don’t even want the sand replaced, I just want help safely removing 200 LBS of moldy sand without endangering my family and neighbors health.
SUCH A DISAPPOINTMENT.
Safe Sand? NOT SO MUCH.

So three weeks, four unreturned phone calls and several unanswered emails later and still no sand. Forget 1 – 2 weeks. Assume at least a month. I finally got in touch with someone (Call the warehouse don’t even both calling Safe Sand they do not reply to anything) and miracle upon miracles my sand is scheduled to go out today! Can you believe the coincidence? Even though they say on their website they do deliveries every Friday. Even though I ordered this stupid stuff over 3 Fridays ago. Even though today is a Tuesday… they claim my order is being shipped today. Yeah… we’ll see.

Warning! Don’t use this company. Get your sand elsewhere! Customer service is terrible and shipping is incredibly slow (my credit card has been charged but I still have not received my order).
I placed my order online, for 300 lbs of sand, 10 days ago. The website states that shipments go out every Friday and it usually takes 1 – 3 weeks for delivery. I needed the sand within 10 days, and I figured this would be no problem since I live only 25 miles from the company and my order was small. But just to be sure I put my delivery date requirements in the comments stating that I only wanted the sand if it could come in time.
Immediately after placing the order I received an order confirmation email with a link to track the status of my order. It’s been 10 days and that link still shows no status.
In the past 10 days I have called this company 5 times and sent 3 emails. I received one phone call in return telling me they’d have to call me back with my order status – but they never called back. And I received one email response asking me to confirm I wanted to pay for delivery and that it would arrive on time – I promptly responded, but still nothing has happened.
If the sand does not arrive by 10am this morning I will be calling my credit card company to get this fraudulent charge removed and finding a local vendor that can fulfill my order today (ie Ace).

Their shipping was extremely slow. It took them a whole month to ship and deliver our 200 lbs sand, while their website stated only 1 – 2 weeks. Their customer services don’t usually pick up phones. Occasionally when they do, they have no idea about the shipping status or the situation at their warehouse. Don’t know when the order would be shipped and don’t know why the order had been delayed. I asked to speak to their manager. They promised to have the manager call me back. But nothing happened ever since. Their sand is decent quality, but I am very disappointed in their customer service.