Ross Lai, DDS

I was referred to Dr. Lai by a coworker and am always very impressed with how professional Dr Lai and his staff is. Great practice run by great people. He takes pride in caring for his patients, and the entire staff is incredibly welcoming and well informed. I actually don’t mind going to the dentist now because he makes my experience so enjoyable.

This guy is exceptional; an extraordinary professional. Very bright, informed and interested, Dr Lai is as much a medical professional as any doctor I’ve ever encountered. I’ve found him to be painstaking in his care, and meticulous in all his prep.
I have noticed both he and his staff gathering critical medical background information that will help them treat me in the most effective and productive ways, without conflicting with other medical issues. It’s worth the drive and the bridge traffic to make the journey.
A little extra trouble getting there because we’re in Marin, but worth it.

My review of Dr. Lai is long overdue. I was referred to him last year by a friend at work. He is the absolute best. After seeing him a few times, he knows my mouth and my issues with dentistry (many bad experiences in the past). He recently did a couple of fillings, one to replace an old filling that was degrading, and one on a tooth with a crown where my gums had receded from the crown and caused sensitivity. Both required him to insert whatever special string they use under my gums to cause them to recede in order to position the filling under my gum line. He is like a detective; I could see him as we went along figuring out the intricacies of my mouth. He told me that the reason I’ve had issues with my mouth not getting numb from Novocain is that when you have had orthodontia, sometimes the nerves of a tooth don’t move to the new position of the tooth. He had to give me shots in different places to numb my mouth. Nobody had ever thought to explain this to me before. I love him for not treating me like a freak because of my fear issues.

Dr. Marc Lai is the best Dentist in the Bay Area! He saved my life when the time that i’m having a tooth pain! I would highly recommend him to the people that i know in the Bay area… Thanks in a million!!!

I was referred to Dr. Lai by my old dentist because his office became hard to get to based on where I work. Making an appointment was super easy and they treated me with such great care.
It is a Father/​son operation and Dr. Marc Lai treated me. They did a great job at explaining everything they did and made sure I was comfortable the entire time. The office was super clean and the entire staff seemed to care about their job.
So glad I come here now. Keep up the great work!

If there’s a minus star, I would have give it. Don’t get me wrong, I love Dr. Lai but similar to other people’s comments, what is the deal with his staff, especially the person called «Mica or Mico»??? She told me she’s been there for over 25 years, wow, you are still there after 25 years? I am so surprised. She is the reason why I’ve decided to leave this place, that’s too bad.
the whole issue started because I had last minute work conflict and had to reschedule my cleaning appointment, I repeat, just a cleaning appointment, not anything fancy. She started to mention the requirement of 48 hours advance notice or there’s a charge. I told her this is not intentionally and it was last minute. She starts to give me attitude and said I’ve done this before etc. First of all, it was a cleaning appointment, second even if I’ve done it before, it was probably only 1 or 2 times at min for the past 5 years.
after rounds of cheap shots and RUDE attitude, I’ve decided to leave this dentist office. It’s a shame because it’s really only because of one bad apple in the entire office.

Dr. Lai is the best. I’ve had high maintenance teeth my entire life, and he is the one dentist out of MANY I’ve had that I feel confident in quality, safety, and efficiency. He’s calm, patient, and the staff is super friendly. Mika is amazing at working with our insurance to get the most out of our benefits and matching them to meed our family’s dental needs. I had a poorly made veneer (from another dentist) crack and come off late last night and he squeezed me in this morning to glue me back together. Thanks to Dr. Lai and staff, I can now face the world bravely once again!

I have been sticking with Dr Lai for 20 years. That says it all. I am super afraid of dentist. Dr Lai made it easier. He is skillful, smart, passionate of what he does.

both dr. ross lai and his son are the consummate professionals. i have been going there for over 25 years, and he is currently correcting a problem i got from another dentist in an emergency. if i had not had treatment another place by force, i would still have the same beautiful teeth i did under his care. he is generous and the absolute best dentist possible. he always explains treatment plans, options, and answers any questions so the patient knows exactly what is going on at every step along the way. great, great dentist. looking forward to going to his son mark as well. the staff is also the best ever. dr. lai is easygoing, and also very funny. a pleasure beginning to end.

The staffs are professional and friendly. Dr. Lai is very good, skillful and fun to chat with. Place is very clean. A highly recommended dentistry.
Parking might be issue coming here, but I took bart and walk a few blocks.

Ross is really an awesome dentist. He’s extremely good at what he does, and genuinely loves his work. He’s not aggressive with dental work, striking a good balance between what’s really necessary and what can wait. He also just cracks me up. Historically, I have hated the dentist more than any health care provider. This guy, I don’t mind visiting one bit. He’s a pro with a great attitude. His staff is terrific, as well.

Ross rocks! best dentist I ever had. His technology is great– I’ve never really seen the inside of my mouth on the monitor before like I did in his office.
Plus he has good advice on fishing in Baja!

I am scared to death of dentists so my husband finally forced me here and it was one of the best experiences of my life. I am now going all the time to get rid of over ten years of terror

Ross is the only dentist my family and I have gone to that makes visiting the dentist fun. He has a great personality and a good sense of humor. I highly recommend him as his work is superior as well.

I’ve been seeing Dr Lai for over 9 years and cannot recommend any dentist more highly. He is very thorough, gives great advice, and his staff is lovely. I had tons of cavities as a child and always dreaded going to the dentist, Dr Lai has changed all that. I even floss once a day. What a rock star! I had a filling exchanged many years ago by Dr Lai and the new one was fairly tender. He stopped me on the street to ask about the filling (I used to work on the same block) and when I told him it was still painful he made sure I came in for another exchange, this time with some sort of protective glue. All for free. Who does that these days?

Ross is a great guy. He takes the time to explain things and treats you like gold, solid gold. His staff is amazingly friendly and I always like seeing them. I like him so much I get my teeth cleaned every two months. His expertise is evident in every thing he does. He takes the time to make everything he does the best it can be and he also trys to save you money by saying things like, well we’ll watch this tooth but let’s wait and see, instead of emptying your wallet on the spot. He is the best dentist I have ever had in any state and would recommend him very HIGHLY.
Dr. Ross Lai is a humble god. I just can’t say enough about him and his talented staff. And, I used to hate going to the dentist. My mouth and teeth are in great shape due to his expertise & knowledge.
Great dentist!

Dr. Lai is great. He works with my awful teeth with care.

I am a new patient with Dr. Lai. I have had some dental work performed by Dr. Lai and a prophy/​polish by his hygenist. Both services were excellent (and my father was a dentist so I am picky). Every interaction with his office staff has been positive. They have been polite and helpful — both on the phone and in person. I would recommend this office to any and all.

I would give Dr. Lai 3 stars except for the RUDE staff he has working the there. Except for Dr. Lai When i say rude, i mean rude. After 3 years of seeing Dr. Lai I’ve decided to find another dentist in SF.
Do they really think they are doing me a favor?!? NO THANKS!

Dr. Lai is the best dentist I’ve ever had. I had been going to him for several years when I switched jobs and my new HMO insurance didn’t cover him. I figured I’d just find a new dentist. After two different dentists, an unnecessary deep cleaning and having a bad «reaction» to novacain, I went back to Dr. Lai and paid out of pocket. He’s honest and professional. He won’t try to get you to sign up for expensive procedures so he can bilk you and your insurance. He’s also incredibly skilled. He’d never mis-​fire the novacain and have to stick you over and over like another dentist did. I didn’t think it was so important which dentist you go to before I tried others. But Dr. Lai is head and shoulders above the rest.