RadioShack

BEWARE! They restock returned items without any quality control. When I brought my purchase home it was clearly opened before and missing half the parts. If you have to something here make sure and open it in the store before you leave. They can’t be trusted.

there’s an Asian guy here named Warren that has the best customer service! if he isn’t the store manager, he should be. that or corporate should ship this guy all over the country to train new employees. either way, the next time we need a sales guy, we’re head hunting this radioshack

I’d give this place no stars! terrible customer service… waited 10 minutes before one of the two service guys acknowledged that I was there with my kids.
the customer ahead of us had a million questions regarding his issue so I thought the other customer service guy would assist me… nope! he joins in on the other conversation! so I’m standing there waiting for him to assist and after 2 minutes of this nonsense, I said openly to my kids, «let’s get out if here!» neither of those guys said anything as we left nor made any attempt to amend my frustration, like helping us! never going there again… absolutely lame!

Robert, the manager, at this Radio Shack is awesome. He listened to my business and personal needs and helped me pick the right phone, plan and accessories without high pressure, gouging me, or making me feel dense. This guy is great. I was just walking by waiting for my truck from Lock World and was really glad I did! Not my neighborhood, but definitely my new Radio Shack of choice!

I also found out they are liars.
The obnoxious salesguy told me my warranty didn’t cover accidental damage so I would get the more expensive warranty plan. When I opened the box it clearly says that it covers it.

This review is more to applaud the service than the inventory at this particular Radio Shack. I had several questions about small FM/​AM radios, and Nikko was extremely knowledgeable and helpful. The store only stocks 2 digital portable radios and I was returning one of them because the sound was not good. Nikko presented other options and cheerfully refunded my money (though I did leave wondering why a store called Radio Shack has so few radios for sale).

I came into the store looking for a new cell phone and I wasn’t sure what to get.
Colby took the time to fully explain all my options and help me figure out which carrier and plan was going to fit me best. At the end, I got exactly what I want and at a great price.
Definitely give Radio Shack another shot for your next cell phone purchase.

When we were kids, my siblings and I loved going to the corner store for things like candy bars, ice cream, potato chips, and sodas. They even had a little bakery with random stuff like beef and cheese piroshkis. Unfortunately, like the ice skating rink in Outer Sunset and J-​town Bowl, the corner store has recently been converted to condos.
So what does this have to do with Radio Shack?
Sometimes you need a store that plays its role in a neighborhood. Say you need some AV cables or an over-​the-​air digital antenna, or maybe you need something a little more specific. Like having an Ace Hardware or a local coffee shop, you know when you have a specific need, you can find it here, in the neighborhood.
Even if you can’t get piroshki here, I’m still glad Radio Shack is around. Though if they did sell piroshkis, it would be both disturbing and awesome.

If I could give this store a 0 I would! The employees are nasty. I was trying to buy a battery and they were giving me complete and total attitude because I didn’t bring the old battery in! Lousy customer service. Don’t shop at this radio shack! You’re better off ordering from Amazon.

Every time I come here I have a good experience. They are always friendly and helpful. I was most impressed the last time I went here. I had bought some headphones that I thought had in-​line volume control, but after I got home and destroyed the packaging, I found they didn’t. I wasn’t sure if they’d take them back, but they did! They were very understanding of my issue and helped me figure out what I was looking for. I ended up exchanging them for exactly what I wanted and paying less than before. I will continue coming back here for there great service!

I went in to purchase a wireless router. As I wandered around waiting to be helped there was some guy just hanging out in their backroom in customer view. I should have known then that it was going to be a poor experience. Once I got the attention of a sales person, he recommended a router and took me up to the register so I could pay. At the register, he insisted several times that I purchase the 2-​year warranty. I declined yet he kept insisting; it felt like he was arguing, as though he wouldn’t complete the transaction without my agreement to purchase the warranty. At some point it seemed like we were moving on towards tendering the transaction and I explained to him that I didn’t like feeling pressured and he started going into why I really needed to spend the extra money to purchase the warranty AGAIN because the cord and charger break so easily on these routers… that HE recommended. I cancelled the transaction and walked out ~ never to return. I appreciate a knowledgeable salesperson though an insistent warranty pusher killed the sale.

Great service here

Taking time out of my day to write this review because of the wonderful worker here name Bradly (i hope i spelled his name right) anyways, he really helped me out with setting up my new family plan with sprint and gave me a lot of great tips and tricks with my new phone. He is so nice and friendly and really wants to help you with what you need. Aside from him the other times that i have been in this radio shack, the crews have also been nothing but helpful !

Hate reviewing a experience at Radio Shack but Unilocal helps you vent and tell people about things like a real consumer site advocacy so here it is! Guess this is better than reporting him to corporate affairs.
Travis, the manager was chatting on the phone while ignoring me waiting at the counter… he finally comes over, annoyed and says, how can I help you? I show him this Radio Shack unit which is kind of old but I need it as it controls the 3 skylights in my house! He looks at it says he cannot help me as there is no way to test it… I said, OK… so what do I do… he then gives me a lecture on TV’s (could not comprehend him) and when I asked him how that analogy is relevant, he says I’m been rude and then says he gets 16 of ‘us’ rude’ customers a day (guess he has a magnet for us rude customers… humnnnn) and then throws me out the store by saying ‘Get out of my store and don’t come back!!!
Wow, didn’t realize he was the emperor of Radio Shack Geary Street! And us paying customers are there to annoy him… needless to say, I will not be back and a word of warning, this guy does not have a clue as to being in the service business!

I had some of the best customer service in the history of customer service at this Radio Shack.
I’d been thinking about upgrading from my T-​Mobile G1 to a G2 for a while, and finally stopped in to Radio Shack to just do it.
The staff were really friendly (one guy, I think his name was Stephen, gave me his own Samsung Vibrant to check out to see if I liked it better than the G2), were patient as I hemmed and hawed, and weren’t pushy.
I finally decided to go for it, and the staff made the process of getting everything switched over on my account super easy. They told me about a trade-​in program and helped me get $ 50 in cash for trading in my old G1. Amazing! And they even let me know about a discount I was eligible for as a government employee! Rad!
I walked out of the store, happily downloading apps and enjoying the lightning-​fast 4G network, when I realized I had forgot to wipe the memory on my G1 before giving it to them. I panicked a little with visions of someone accessing my Gmail account and called the store. The guy who’d helped with the trade-​in (Brandon, I think??) got my old phone and cleared all my personal information for me while I was still on the line. Above and beyond!
I was totally impressed by the great customer service here. Thanks, guys!

Okay, final update. Exactly 5 weeks and one day later, I have my computer back and everything is working beautifully. Radio Shack did not charge me one cent. They fixed the non-​working speakers, the head phone jack and the fan, and I believe they gave me a new battery port. Miss L305d is humming along whisper soft.
If this had been up to the current manager at the RS where I made my original purchase, none of this would have happened. (I think this is because he wasn’t at the store when I bought the computer and he seems not to believe me) But, the woman I spoke with at the regional office was wonderfully kind, compassionate and understanding, and the lady at the repair place in Texas was also incredibility helpful. So, not a walk in the park, took a few phone calls and some discussion but in the final analysis, Radio Shack did rise to the occasion. In the future, when it comes to warranties I will probably expect something on paper and not just a promise but hey, that is the real world after all. And no doubt would help the current employees to have a record to work with.
Thank You Radio Shack.

A typical Radio Shack.
Paul helped us out in finding a charger for a seriously obsolete phone, and he was way nice about it.

My GPS is not charging, darn. Can’t get any where, can’t go any where. Lost in circles. Can’t step out of the house without it. Afraid, very afraid. I finally went to Radio Shack with my GPS and charger. First thing the salesperson said was that my car charger is missing the spring and the top part. Apparently, it is stuck inside my car! The salesperson was nice enough to test out my GPS to make sure there’s no problem with my GPS. Yep, indeed, there’s no problem with my GPS. I thank the fella and got on my way to dislodged and do major extraction. At least they helped me figure out that there is hope after all. My GPS can be salvaged and I can find my way again.

Every time I go in here I get pissed. There is this one guy I always have to deal with (do you ever take any days off a-​hole?)
I usually get what I want there, but most times they do not offer any explanation of the product or other pertinent info. when I ask them questions, they seem like I am wasting their time.
The A-​hole in question has a really bad hair cut (you know that Jonas Bros type of shit Noveau bowl cut). If you were so cool than why do you work in an f-​ing shack?!
you guys know the drill here– ghetto audio adapters to connect the most inane items together.
It ain’t bad– just not my fave place I guess.

The «Shack» comes through for my two elderly Aunties and their need for rabbit ear antennae (it IS the 21^st century but…) and the TV converter box. They were most helpful to them and pleasant.