Radiance Jewelry Company

Stopped in here to have a battery replaced on a gold watch. The woman grabbed the watch from me and then immediately attempted to pry it open with what appeared to be a very dull razor-​like tool. Watching her struggle made me nervous and I asked for my watch back. It had several scratches on it. I am annoyed but whatevs, I’m just glad I walked out of there before she damaged it more.
I didn’t like that there was no dialogue about the cost and when it would be ready. There was an unprofessionalism that I hated. Don’t go here.

Bought my boyfriend a watch for his birthday, but there were too many links, so he brought it here to be sized. They measured his wrist, took the watch and said it’d be ready in a few days. A few days later (today), they called back so he went by to pick up the watch. They told him they needed to measure his wrist, and that they didn’t want to remove the links! And they scratched the watch band! What the hell?!

Stopped in here right when the shop opened to have my watch battery replaced and a link (that I brought) added in. I was informed that they would contact me when it was finished, a process that only takes 5 – 10 minutes. When I asked how much it was going to be in total, I was told that the battery replacement would be $ 20 but that they didn’t have price for putting the link in (as their guy wasn’t in the shop). I left my watch hoping it would be done by the next day. When I called back the following afternoon I was told that it wasn’t done yet as their guy hadn’t come in. When I asked if it would be done the following day I was told «maybe. We’ll call you.» Being impatient and realizing that I was going to spend upwards of $ 20 to have the battery replaced and a link added, I went to the shop, retrieved my watch, took it to California Watch-​Clock Company and had the repairs done in 10 mins for less than $ 15.

My boyfriend bought me an earring and ring set for Valentine’s Day, and though it was really sweet, they weren’t really to my taste. I would’ve been happy with them anyway, except the earrings were made very poorly and they aren’t wearable. The posts are crooked so you cannot get them in and the back clasp doesn’t work.
So I took the set back to see if I could exchange it (I had a receipt and everything) and the woman working there immediately said «no» because the 10 day purchase window had passed. I explained to her that the earrings are defective and that I don’t want money back, just to exchange them, and again she insisted (quite rudely this time) that there’s nothing she can do about it.
I do not recommend coming to this shop. Most everything is either over-​priced, or of poor quality, and the customer service is greatly lacking.

ASK FOR Sam ! This place is the BEST when you need a new piece of jewelry, something repaired or simply having your diamonds cleaned. I’ve been going to Radiance for 10 years now and I absolutely love the place. I have referred many family members and friends to this store and you really can’t beat the selection, quality and price you pay for the items you get! The staff is wonderful. sam helped me re set my wedding ring and was able to help me pick a design that I would love. He is so much fun to work with which is why I send everyone to him! If I could give this place 10 STARS I would. Don’t waste your time at mall store… go straight to this place!

Needed to have some small work done on a pair of watches and they did it quickly and expertly. I’ll be back if I have any more watch repair needs.

Unfortunate story you should know about this business if you’re thinking of using their services. I needed a replacement battery for a $ 50 Timex Ironman watch. They charged $ 15 upfront and said I could pick it up in a day or two… seemed odd but within reason. When I got the watch back the water seal had been damaged and the watch leaked. I brought it back and they promised to fix the problem… an inconvenient situation but it seemed reasonable to let them try. Several follow-​up calls by me over the next few weeks yielded silence from them. More than a month later I received a call from the owner saying he cleaned the watch and got it working. I went to pick it up and they required $ 25 for a «cleaning» to «remove the rust». I explained to the owner that I was never advised that there would be a repair charge for the problem they caused and that, had I known, I would have simply replaced the watch. He told me it was my problem. They now have my 4 year old watch with a new battery and I’m out $ 15 and more than month of hassle. I look forward to seeing customer-​friendly new tenant in the space sooner than later.

Went here to have my watch band fixed and another watch sized. They were very nice and had them done in 1 hour. It was a good price too. Happy customer.

I Unilocaled Radiance Jewelry previously and saw that they serviced Tag Heuer watches, and had taken my Tag Heuer for a routine battery change there once before with no problems. This time, expecting no problem from a routine battery change, I got it home and the next morning, after my shower, realized that the back of the watch had not been completely and properly closed and that water had condensed on the face of the watch and the second hand had stopped moving. I took it back to Radiance again and the man who originally changed the battery the day before took it in the back of the store and came back and said that it didn’t say «waterproof» on the back and so I shouldn’t have worn it in the shower! I told him that it’s a TAG HEUER and since I received it as a birthday present seven years prior, it has not left my wrist except to get the battery replaced. It doesn’t in fact say «waterproof» on the back of the watch, but it does say «300 meters, 1000 feet» which is a more precise way of saying «waterproof». Why am I telling a jewelry store this!!! I left frustrated after he advised me to keep the back off and put it in a bowl of uncooked rice. I will NOT be going to him to seal it again, however. I will not be going back again, ever.

I toke my watches and jewelry for repair I was so pleased with their service and prices ! And while I was there I bought a necklace and bracelet they have great selection and very reasonable prices I recommend this place highly :)

Great unique designs and friendly service– the prices vary but are not bad at all. The persian sales guy was too kind :)

Came in to get my Tag Heuer size adjusted by removing a few links. The 2 guys their were super nice and did it in about 5 minutes. They said it normally costs $ 10-​$ 20, but didn’t even charge me! What nice guys.
Highly recommend it. Will be back to adjust future watches.

in the category of «what else do you want» … we have some basic watch repair and care advice. starting to accumulate watches so i might have to go back here at some point. there was the advice on the care of watch surfaces and the helping out with the resizing of some bands that were recently purchased. helpful and quick.

Super helpful and nice.
I had to get two rings fixed and the owner was personable and helpful. Will probably end up going there again soon because they are just so nice!
Obviously I wish their services were cheaper. But its worth it!

It seems as if everything thing in this store is almost one of a kind. I bought an amber ring from here a few months ago and I hardly ever take it off. It was a little pricey but splurging on nice things every now and then doesn’t hurt. I could spend all day in this store, its not like any jewelry store I have seen before. Most of the peices have larger stones and the prices can get up there. The gentleman who works there is always helpful and nice.

I owned literally no jewelry… until I came to this store today. I decided to walk in, maybe buy a little V-​day gift for myself. The young woman who helped me was extremely nice and helpful. I ended up getting 3 pieces. I really enjoyed my experience shopping here and will come again.

Apparently this place is listed twice under two different versions of the same name. Do a search for «Radiance Jewelry» and you’ll find my full review on why this place is definitely one to MISS!
I love jewelry… but not enough to be lied to, bullied, hounded, or otherwise mistreated by the owner of a jewelry shop. Very simply put, I asked for a silver ring I purchased here to be resized, and the owner negotiated a price. But the product I received was not resized with silver; instead, it was with another metal, and the owner tried to pass it off as silver. We had it tested by a legit silversmith, and he verified with an acid test that it was NOT silver. When I complained to the owner of Radiance, he hounded, bullied, and verbally abused me in an attempt to cover his butt. Ironically, it only took him about 20 seconds after I mentioned «Better Business Bureau» to refund my money. Interesting, no?
If you want the full details, see my other review under the other listing for this business. And, as I said in the other review, all I can say about this place is, buyer beware!

Both times I have come across this shop the music has pulled me into it. Sam (Samir) –the owner? -(from Jordan), was listening to Buddha Bar 7 so it kind of has a hypnotic affect on you… the first time I
managed to hold on to my sobriety and not make any purchase, but this time though, I was taken into the rapture. I am easily charmed by the warmth of the Arabic cultures, I admit, and Sam is SO nice and seemingly down to earth. Next thing I know, I’m buying a sweet little garnet necklace, with tiny diamonds and matching Garnet earrings in 14kt gold. It’s just lucky it’s my birthday soon so I can say I bought it to celebrate! This shop has a good variety for both men and women.
I HAVE UPGRADED this place due to the following:
I just read the review about the ring sizing incident and … this is complicated, but the bottom line is that there is a cultural factor at play here. I doubt that the ring was resized by the man who sold the ring, and feel strongly that he was also likely surprised to hear the bad news. His behavior… although widely viewed as ‘bad’ in our culture, is common in that world. (I have years of experience in this.) What I’m saying is that although he lost his temper (in the WORST way possible…) I feel that the one who actually resized the ring probably got the brunt of his wrath. It’s a good store to shop, just keep in mind that you are dealing with another culture there, so you have to change your expectations.

I needed a jeweler to adjust the band my wrist watch. I decided to find someone in my neighborhood. I stopped off at Radiance. I must admit I was a little skeptical at first. There was music blairing in the store when I first walked in. But the guy working the counter was helping someone else so I looked around. they have all kinds of rings, jewelry from simple to very goudy depending on your taste. It was $ 10 to adjust my band. Which is probably about the smae price if I would have taken it to the mall. He told me to come back in 30 minutes and it would be done. He was also very friendly and helpful with figuring out how much to take off of the band. The improtant thing to remember about this jeweler is customer service.

nice nice nice. I’ve gawked at their window display many a time at the charming rings, bracelets, and necklaces but this was late at night way after closing. I finally made it in there and boy oh boy what a splendid surprise. I love bitch-​in-​your-​face stones and Radiance has got them. they have eclectic silver rings with funky designs for $ 10 and up (for whatever reason I bought one w/​a movable turtle, so cute but haven’t worn it once), belly rings, and several other pieces that were just delightful. got my eyetooth on a gorgeous necklace with amber and orange stones. .. for $ 80, it’s a steal since I know not one other living soul will have the same thing. the guy is totally nice and helpful, not at all pushy or overbearing. ha ha, I found me an inner Sunset jewelry box, for both everyday and special occasions.