Rack Solid

Do not go to this place! I spoke with Nick on ⁵⁄₃₁ very explicit on what I wanted –Tow Hitch on a new 2016 vehicle I leased over the memorial weekend. Nick quoted me $ 319 installed, I told him I would confirm with my wife and call back the next day. I called ⁶⁄₀₁ and spoke with Hunter, Nick was unavailable. I repeated the same specifics and found out (according to Hunter) Nick gave me the wrong quote for the my vehicle. Now the cost would be $ 350…Hunter expressed «…yeah it’s a big whooping $ 30 bucks…».
If I would have ordered the tow hitch it would have been wrong and I would have had to pay an extra $ 30 bucks! to correct an oversite by Rack Solid!
Rack Solid: Not everyone who works/​lives in SF thinks $ 30 BUCKS IS A NO BIGGIE!
So I’m going to express my experience to both of my work places in SF and my wife’s work in SF how customers in SF are not appreciated!
To John B.: Thanks for your message ⁶⁄₀₃. To clarify: I didn’t indicate two vehicles… Nick gave me the wrong info. When I called back to order and clarify my potential purchase the next day, Hunter indicated «…Nick must of quoted you the wrong vehicle, happens all the time…». As for embellishing on «…$ 30 BUCKS NO BIGGIE», you indicated you where standing next to him? So I can assume the miss quoting happens all the time and is a normal occurrence at Rack Solid! Thanks, I’ll keep that in mind and pass onto family and friends.

Just walked in and asked about what I thought would be a hard to find part for my Thule rack — a little plastic endcap. They not only found one for me but gave it to my no charge. Totally unexpected. This is the kind of surprise and fright service you don’t find anymore. Highly recommend.

I misplaced or lost my key to the rear bike rack that mounts on the Jeep’s spare tire and I needed to access the spare tire today. The tire shop that was working on my Jeep was only a few blocks away and I stopped by Rack Solid to get a new key.
Within minutes of walking in the door, the gentleman behind the counter came out and figured out what key I needed, got me the replacement key all within 10 minutes.
That’s great service. Thanks for all your help.

Ian your awesome. Thank you for the amazing job you did installing my sup racks. Ian was professional knowledgeable and fast. He got my parts ordered and set me up with an appointment. Thank you Ian for taking the time in explaining how to use the system. This place rocks. Thanks again!!!

Nick rocks! This is a company that supplies our racks for all of our vans. We are very stoked to continue our happy relationship with Rack Solid!

I have visited these guys on a few occasions while sorting out the racks for my vehicle (bike and snowboard). Each time I am impressed with their professionalism, knowledge and assistance. Thank you!

These guys are awesome. They helped my dad and me coordinate getting the rack off one car and getting a new one on the other. They are very fair and even helped me price out all the parts of my old rack so I could sell it on craigslist. I was skeptical of going to a place to get everything done (had done the first rack myself) but after visiting them I realized they just really know what they are doing, and are the best at it. I would highly recommend.

These guys are really solid, honest, customer-​first people. 3 years ago they got racks (+surf attachment) on my Prius and it was fast and the racks didn’t whistle at all.
Fast forward to this month when I bought an audi allroad. Came back and got racks on (RockyMounts) but found that they whistled after getting on the freeway. Returned to RackSolid where they tweaked the setup, but ultimately they still whistled.
Long story short, the guys helped me get a new system (Whispbars) that are silent and I love them and I could not be happier. Thanks, Racksolid, for your patience and help in getting me a fantastic solution. Could not recommend them any more highly

Great guys, really helpful and well informed. I had an interesting problem to solve with a roof rack, Nick was able to get to the solution quickly and professionally. Highly recommended, good people.

This guys are awesome! I went in to purchase a lock for my rack, they assisted very quickly put in on and had me on my way within minutes of arrival! They are very friendly and provide great customer service! They have everything you need!!! If you need racks, it’s a must go!

What a great outfit! I’ve bought 4 racking systems from these guys over the years. The quality of service they provide is equal to the quality of the products they sell. They know their stuff and do a great job with super fast installation.
My latest interaction was when a Thule rear mounted rack I purchased two years ago froze up just as we were leaving for a family trip. They said bring it in and they will help get it in shape. Very quickly they decided the best thing was to just give me a new model as a replacement. No charge and I would up with a better unit. I didn’t even have to ask.
All said, this pales compared to a few years back when I drove into a garage with the bikes on top. Aside from impressively damaging our car and killing a bike I mangled our roof rack pretty badly. Not only did Rack help me to salvage components of our old rack, but they did this with nary a snicker which was was great given how stupid I felt (not to mention how stupid I actually was.)

Ricardo helped me today. He was super professional. He even went the extra mile to make sure my rack was super secure. Go to these guys to make sure the valuables you mount to the roof of back of your car are well cared for!

Hunter and Ricardo were very knowledgable on the correct products to use for my Jeep. They were able to answer all all the questions about the racks and were thorough in making sure that all the existing ski and bike racks worked with the new crossbar.
Use these guys for all your rack needs. Awesome service and can have most any rack product you are looking for same day.

Awesome shop and guys. Land Rover try and make it so you have to buy a factory rack, but Rack Solid were able to do a custom-​fit Whispbar rack which looks gorgeous and is super-​quiet and aerodynamic. Expensive, but cheaper and nicer than the factory rack.

EXTREMELY helpful staff.
They made my experience very comfortable. At no point did I feel like they were trying to push inventory. They took the time to listen to my needs and worked to find the best option.
Definitely recommend!

Purchased the Thule Transporter box from here. The price was competitive and they were able to get it from their Berkeley store promptly.
However, the assembly was shoddy. The tilt handle was put on upside down and the license plate lights are held on with the wrong screws and was not connected to the wiring. It dropped off while I was driving home, luckily 1 screw held it on so I was able to reinstall it. And they dropped the box on the ground while trying to mount the box on the receiver.
I had to take the whole thing apart and put it together myself. If you are going to charge for assembly, at least do it correctly.
Buy from this place for the price, but skip the assembly.

Brought some used stuff in and the owner was super cool about helping me work on it. You can get rack stuff anywhere but the service here was awesome, highly recommend. Will buy my next new rack here.

Lots of racks and Solid service! These guys have installed racks on a friend’s car who referred me… And both look awesome. These guys have won my business because of the outstanding service.

I have an Yakima BOA bike rack, but the strap in the back went missing during my last trip. I’ve been searching different large stores such as REI, Sports Basement and such, but no luck on finding that strap.
I stopped by the Rack Solid yesterday and I was really impressed by the store the staff. My bike rack has an different strap other than other models that Yakima made. The staff was able to find a strap from a similar model that compatible with mine quickly. His knowledge and customer service very impress me! Thank you very much!

This place is more than solid as the name suggests, it is awesome! The people are so incredibly nice and well informed. They are efficient but still take the time to answer your questions thoroughly and knowledgeably, without pressuring you for a sale. I came in looking for a part of a rear rack for my Mini Cooper that I thought I would have to order online. Low and behold, they had it available in the store. Nothing’s better than instant gratification when you thought you’d have to wait. They were also able to give me a quote for hitch installation, so I can graduate to a hitch rack when I am ready. I plan to go there soon to get it installed.