Quake City Shuttle

Really bad. My flight was delayed by one hour. I was with a group of ten traveling from Southern California, and this company had all flight information. Quake City said they would monitor flight information and be there at all arrivals, even if delayed. Quake City refused to pick me up, saying their driver was at the airport at the original arrival time. Never mind that they received calls from about half the group that the flight was delayed, along with the new arrival time. Sammy was quite rude as he told me their driver was driving around the airport looking for me at the original scheduled time, waiting for a call from me.
I stopped payment on the credit card transaction, and Quake City did not submit any response or rebuttal to what I said above. Apparently, they agree with this review.

Do NOT ever use Quake City! 1 star is generous in my opinion, but there was no option for ¼.
Arrived at SFO, and at shared van stops to a worker (SFO?) with a clipboard asking if she could help me. I told her I needed Super Shuttle and I needed to get to SF downtown. She proceeded to tell me the van parked right there is going DT and about to leave. For Super Shuttle, I’d probably need to wait 10 minutes. I found out fare was the same — $ 17. So I thought, «What the heck. 10 minutes saved is 10 minutes saved.» Biggest mistake ever! As I approached my street and building, I told him my building is on the left hand side right after the stop light. Instead, he proceeded to take a left turn and stopped a block past my bldg. He parked his van, and told me to get off and walked from there. He then dropped off a couple of F bombs. Told him I would call the company and file a complaint. He said, «Go ahead and call them now.» It makes me think that the company condones and/​or will not reprimand this type of behaviors of thei drivers. He slammed the doors, and prior to driving off, honked his horns numerous times.
Either he didn’t speak English well to understand directions or he simply was not listening. Either way with that kind of blow his top off tempers, he is not suitable to be driving passengers around. I did tell him before he threw in more F bombs that it was why I always use Super Shuttle; their drivers know what they are doing and where to go.
Use Quake City at your own risk. I will never use anything other than Super Shuttle, even if I have to wait 30 minutes.

Very rude driver, some Russian guy with red beanie just randomly yelling and cussing at people that came to enjoy the view at Treasure Island tonight. Very poor and unprofessional representation of the company

At the last minute, we needed a ride to SFO. Once again, Quake City Shuttle came through.
We have used different airport shuttles in the past, but Quake City Shuttle is the only one that we have found to be 100% dependable. The drivers have always been courteous and have always gotten us to the airport on time. No worries with them!

We took the shuttle from downtown SF to Oakland Airport. The reservations went smoothly and driver was exactly on time at 6:30am. Luckily my bf and I were the only ones on the shuttle so we headed straight to the airport, which was a 25 min ride with no traffic. We paid $ 55 for the two of us which was much cheaper than our taxi ride into the city, and I know there are online cupons out there that will save you even more (we just didn’t get our hands on them). Note that they only take Visa and MC which was a minor disappointment if you’re hoping to get an incentive for using your AMEX or Discover cards, but whatever. Definitely would ride with them again when I’m in the city.

I always have a good experience using this shuttle 2x from home to SFO when I needed to catch 6.30 am flight

First time I used Quake City was because the hotel (Holiday Inn on Cathedral Hill) booked me on them. It was an odd name and I was a little nervous but they were on time and got me to OAK in record time. I have NEVER been happy with Super Shuttle (which I used even after the good experience with Quake City.) What a nightmare.
You make reservations but they are not at the airport. The last time I used Supershuttle I nearly missed my SF connection b/​c they had me cooling my heels at OAK for so long. I should have used BART.
SO the the last time I flew to OAK and needed to get into SF I used Quake City Shuttle myself. It was a pleasure both going into the city from OAK and driving from SF back to OAK. I can’t imagine all these bad reviews. Maybe people who have good experiences just don’t bother to write.

I typically go on Unilocal to read reviews and not post one myself. But I had such an awful experience with quake that I felt compelled to write this.
When I reserved my shuttle, I was told I would be picked up between 4:00 am — 4:15 am. The driver texted me at 3:50 am said that he was in front of my house. I called him to tell him he was early. He said «don’t worry, take your time.» At 4am as I’m putting on my jacket he calls and tells me we have to go. I said I will be right out and hang up. I zip up my luggage, grab my stuff, make my way to the front of the house (my apt is at the back since I live in an in-​law), and lo and behold the guy isn’t there! I call this guy and he says «I gave you 15 mins. I have other pick-​ups. I’m not coming back.» It’s barely 4:05 am at this point! He was 10 mins early and he has the nerve to tell me he «gave me 15 mins»?! I call quake city and of course no one picks up because it’s FOUR O’CLOCK IN THE MORNING. I leave a couple of messages to no avail. I try to call the driver to get his name but he ignores all my calls. I have to get to airport and have no way of getting there. I had to resort to call über. Thank god there was a car roaming around the sunset at 4 am! So whoever you are, driver with phone number 415−573−9577, I will make sure Quake City fires you and that you will not get another job in a shuttle company.
I’ve taken quake city shuttle before and I’ve seen them do this to another customer. But the only difference is, that other driver actually came back. I guess that customer was lucky enough to reach quake city shuttle and they told the driver he had to go back.
So lesson of the day boys and girls, do NOT take quake city shuttle. They obviously don’t care about customer service or keeping their business afloat.

My family an I have been using quake for 5 years now and have always been happy with their service. The van always arrives on time and the drivers are always friendly and helpful. However, a recent experience made us now hesitant to use Quake City Shuttle Service in the future.
Last Wednesday (January 8, 2014) we had a shuttle arranged to fetch us from the house to bring us to the airport at 5:30pm. Come 6:00 pm an our van was nowhere in sight. We started calling Quake who kept on reassuring us that the shuttle was a few minutes away. We continued to wait and we were getting anxious especially since we had a flight to catch.
Finally, at 6:30 pm, the van arrived. We hurriedly tried to put all our luggages inside the van (note: we always get the biggest van since we are a family of 4 – 5 and we have multiple bags. We have been doing this for years and never encountered a problem) and asked the driver to help us. The driver (his name is Koh), refused to help us, stating it isn’t his job but he will help us if we pay him $ 50! Since we were running really late and we didn’t want to pay $ 50, we put the bags in ourselves. After putting in 4 of our luggages, he stopped us saying that the bags will no longer fit, even though not even half of the trunk was filled! He then said that if we pay him $ 50, there will be space for the other bags! This angered my uncle and he started asking the driver why do we need to pay $ 50 when we have been using the same van, the same shuttle service, and have the same amount of luggage for 5 years! The driver then started to fight with my uncle and even said «f-​ck you» and «worse than a n-​gger» multiple times to my uncle! My parents also started calling Quake if they can talk to the driver but the driver was being stubborn, yelling and shouting profanities towards my uncle. In the end, we decided not to take the Quake City Shuttle Service and asked friends to help us and bring us to the airport.
This experience is really disappointing, especially since we have been loyal clients of Quake for years! I hope the company can take proper action regarding this situation, specifically how the driver treated us and my uncle. My family would love to continue using Quake in the future, but this stressful experience makes us worry that similar situations like this may happen in the future.

Every time I fly I ONLY use Quake City shuttle. Their staff are always so friendly, and they’ve always been right on time. Even when one passenger that the shuttle had to pick up was running late, the Quake City driver hauled serious ass to makeup the lost time, which he did :).
There really isn’t anything bad I can say about this company. You can call the night before (like I just did) for a 5am flight and they will be at your door exactly as promised. They have online coupons that make them one of the cheapest around, and if you don’t have the coupon or forgot it not only do they honor it, but sometimes they even give you additional coupons to use when you travel with them again.
The shuttles have always been in great condition, the drivers are always polite and reliable, they’re super cheap. LOVE LOVE LOVE Quake City. I would never use another company.

This was an unhappy experience, I should have taken Bart.

Ugh.
Used them a lot a few years ago — I have no idea what happened.
A few weeks ago they were unable to accommodate my time preference even though I gave them 48 hours notice. Weird.
A few days ago, I called them again — for ol’ times’ sake. I told them exactly when I needed to get to the airport and they said they would pick me up between 9:30 — 9:45 — they didn’t get there until 10:00 and when I asked him if he planned on getting me to the airport on time, he said,“No way — we have to go downtown now…” (I live in the Outer Richmond … seriously Outer Richmond to Downtown …). Not only were they late, they never called me and told me pointblank that they could not get me to the airport.
5 stars for honesty, I guess…
Sadly, I will have to stick to Super Shuttle :(

Live near Bernal Hts. Picked up, drove to the Financial District (opposite direction of SFO), picked up a guy on Pine St. there, drove BACK TO BERNAL Hts., (45 minutes totally wasted), picked up 2 guys there, then went to the airport. NOOOooooooooooooo, I am NOT kidding, it was a bummer & the driver said he was just going the way he was told (???)

We made our reservations one day in advance and were given a fifteen minute window of time in which our shuttle would arrive to pick us up. They quoted us $ 16 per person (we scheduled three separate pick ups for four people) which seemed pretty sweet compared to how much a cab would have cost. Let me warn you that a taxi is the way to go if this is your only alternative. My shuttle was first that day, and was supposed to arrive between 8:15 and 8:30am. At 8:30, no one had come nor called me, so I phoned them to find out what the status was. The woman at dispatch said that traffic was bad but the driver would be there right away, and assured me that I was the only one on the shuttle (they sometimes stop to pick up others who share the same destination along the way). at 8:45, still no shuttle had come, and I was starting to wonder if I should call a cab instead. I called dispatch again, and she put me on hold while she contacted the driver. After holding for several minutes, she informed me that he was just a few blocks away. He didn’t show for another 10 minutes. The one thing that was nice was that the driver did seem to be trying to haul ass to get me to the airport, but at this point I was starting to become panicked about getting there on time.
My girlfriends joked about confirming their reservations for later that day as i waited for my ride, but it turns out they should have. The second pick up was also late and she had to call a couple of times to make sure it was coming, and the third pick up was 20 minutes early and the girls weren’t at the house. Since they were only two blocks away, they asked the dispatch to have the driver wait, however, they took off before they got home several minutes later. They had to call back several times and the dispatch assured them that the driver had just gone to pick up someone else and then they would be back. Turns out, they made a run to the airport first before they came to get them again. They were almost an hour late at that point and the girls had called a cab. The shuttle showed up right before the taxi so they took it anyway. Would we do it again? NO.

They were 5 min late, so I got a little anxious, but the driver did end up calling to let me know.
The van was old and kinda smelled.
The driver drove like a mad person. Like I seriously feared for my life! He also just kept talking and talking and talking, which at 4:00 in the morning is the last thing you want to experience.
However for 16 bucks I really had low expectations.

Mostly satisfied with Quake City. They were on time for our ride from the Outer Richmond in SF to SFO. Driver was friendly — he smiled, put a foot stand on the street for us, and helped with our luggage.
The operator seemed either impatient or busy, as she rushed me off the phone. She didn’t know about the coupons on their website, so you have to mention them.
Funny thing about the coupons is that if you’re traveling with someone else, it’s cheaper to NOT use the coupon. You see, it’s $ 14 to SFO plus $ 9 for a 2^nd person for a total of $ 23 before tip. The coupon on their website (which you have to print) is worth $ 2, but they won’t give you the $ 9 rate for the 2^nd person («you can’t use both»), so that’d make it $ 24 before tip with the coupon for 2 people or a dollar more than not using the coupon. Either way, I think they have the best rates.
There were only 3 people on the shuttle, so that was nice. It could get cramped on SuperShuttle’s vans.

Flew out of SFO too early this morning to take BART confidently. So I decided not to risk anything and take the shuttle.
My previous experiences with Quake City Shuttle have been four to five star, for sure. Dependable, affordable, courteous. Everything you would want from your airport shuttle.
This morning’s driver was a character, for better or for worse. He rasped like Wolfman Jack and was speeding up to fifty between stop signs around Russian Hill and kept telling grizzled stories and making grizzled comments to no one in particular like «Man, I’ve seen it all,» and «I’ve been in this business for eighteen years.» I can’t say I was prepared to deal with that at 4:00 in the morning, but it made an otherwise dull ride a little more of an adventure.
However, when I told him at the airport that I hadn’t printed out the online coupon for the $ 12 special fare (Google it) but had cleared that with the dispatcher (I’ve had other drivers in the past say it was fine as long as it was cleared with the dispatcher) he said that wouldn’t work and I had to pay the full $ 14. I just gave him the $ 15 I would have given him either way and said it was up to him to figure out how much of that was a tip and how much was my fare. That settled it pretty quickly, but still I can’t say I enjoyed that interaction at 5:00 in the morning.
Today’s wild and crazy experience aside though, I’ll definitely use this service again next time I need a shuttle. It gets me where I need to go.

Reposting here, as QC has two profiles:
If I could give it zero stars, I would. We almost missed our international flight, too.
Well, the driver was 25 min late to pick us up. After waiting a polite 10 min after the designated time, we called QC’s number and were told that driver was ‘just 5 min away’.
Remember that phrase, because they will use it often on you if you make the mistake of using their services.
Needless to say, we ended up calling back when the driver still had not arrived. Dispatch claimed he was in front of the residence. Liar, liar, pants on fire. Ummm… no, we were standing outside, lady. 5 min later, the driver pulls up.
OK, the van is beat up and reeks of stale smoke. Whatever. We just want to get to the airport. But, no, the driver, who drove like a maniac, proceeded to go across town in no seeming logical manner to pick up other customers. You would think someone would have thought of grouping the pickups by location. If anyone was thinking logically, our stop should have been the last.
Well, after nervously watching the time, the driver pulls up to the last pickup and he can’t find the address. He starts crabbing at dispatch and then b*tching to the passengers in the van about how ‘he can’t work this way’. Hey buddy, not our problem – just get us to the airport in one piece. Oh, and he seemed to catch ever bit of traffic that could be found in SF mid-​morrning on a weekday.
Well, close to an hour after our designated drop off time we got to the airport, totally eating up our buffer time and almost making us miss our flight.
It gets worse.
Since we had a reservation, we used them to pick us up. After seeing the HUGE taxi line, we were glad we had already made arrangements. Oh, but if that had been true!
We had to trek across the airport to their designated pickup site. I’ll try to keep it short. After being awake for 24 hours on a long international haul, we were just way too tolerant of trifling behavior. After many calls to dispatch, with the ‘the driver is 5 min away’ lie, we told them that if the driver was not there in 5 min, we would just take a cab due to their lack of service.
10 min later, we started the long trek back to the taxi line. When we finally got in a taxi, guess who calls? YEP.
All in all, as exhausted and jet-​lagged as we were, we ended up waiting over an hour for nobody to pick us up.
In a nutshell: DO NOT USE THIS COMPANY!!!
So much for trying to patronize a local business.

This «wonderful» company almost caused me to miss an international flight by arriving 20 minutes late, then had the audacity to tell me to WALK to another corner (2 blocks from my house) just so I could meet up with their driver who had NO sense of direction. GPS anyone?!
Upon my return, I decided to use their discount (I must have had so much fun on my vacation I conveniently forgot about their customer service) and made the mistake of letting them take me home. The driver had the worst case of road rage I’ve ever seen. Braking at the last second, swerving/​lane changing without signaling, and sudden acceleration left everyone in the van glancing around nervously. When I paid him, he didn’t even offer me change and started to walk off as if the extra was a tip. WTF!
I would rather WALK to the airport than use these guys.

Do NOT depend on Quake City for taking you to the airport. Their process of picking up customers is completely flawed and could make you miss your flight depending on how many stops they make (which can be unlimited as with other shuttle services).
Yet as I type, I was picked up in Lowe Haight. We then drove to the Panhandle. Then ALL the way through Noe only to emerge on Upper Market (of course could have turned right off Divis onto Market).
Oops couldn’t find the place, back down to Noe for someone else. Back to upper market for the wrong address person, and then back to Noe for someone else.
Why, praytell, are you using such an inefficient route I asked?
Oh, it’s the pickup time, which is based on the order that people call in.
That e0plains everything, including why despite their nice clean van, I will bever depend on Quake City for a ride to the airport. BART and the bus would be more reliable — and the same anount of time.
Tip for Quake City: You gave me a half hour window for pickup.
Now USE IT and ordeer pickups for efficiency. It will save you gas, save your reputation, and save a whole lot of stress for your customers.