Propark

Awful discrimination! I pull into the garage on a Saturday night – two luxury cars ahead, and a luxury SUV behind. I wait. The guy helps the first two in line, tells me to pull to the side, and then proceeds to help the person driving the luxury SUV behind me. Do I need to say that I drive a Honda?
It was so blatant and stupid that I couldn’t believe it. I told him that it was total b.s. and went on my way. But really… this place SUCKS.

I am incredibly upset and disappointed with ProPark who contract with the Park Central Hotel in San Francisco. I left my car with the valet and upon checking out, I noticed black marks on my front right bumper. One of the valet drivers clearly hit something while driving my car or my car was hit while parking someone else’s car. I immediately submitted a claim form with the manager on site prior to leaving. I have yet to receive a call from ProPark’s claim department. Furthermore, my insurance company has attempted to contact them, their calls go directly to voicemail, and have yet to have their calls returned. ProPark, I hope you do the right thing and accept liability for YOUR mistake!!!

1 star update because they bumped my car and declined my claim over it. manager said he would provide video footage, but as soon as I told him I would stop parking there, the video footage mysteriously disappeared.
hurts me a little to write this review though, as the staff there are still good people. problem is just with propark as a whole and management’s handling of claims. frustrating. crossing this garage off my list of places to park. also note though, propark owns quite a few of the garages in the area. if you are planning on parking monthly in any of the propark garages, just be warned that their claims process is a disaster. even if you are friends with the valets in your garage and park monthly, after this experience, I would highly recommend inspecting your entire car when you take it out of the lot before you leave for any damages. otherwise, propark will not take responsibility.

Inconsistent reviews from fellow Unilocalers all around with some saying it was a phenomenal experience and others claiming it was a ripoff. Sadly, I was one of those people. For parking for just about an hour, the guys charged me about $ 36. These guys obviously don’t have a pricing they can stick to you and will try to rip you off if you’re not a local.
In addition to this, an African male clearly hates his job being the cashier there and sarcastically holds out my card. When I try to take it, he grips it again and tells me I need to sign the receipt first.
Wow man. Can’t you just tell me I need to sign it rather than act like a douchebag mute?

First off, they do not lock your car and they leave the driver window open when they park it. Everything was fine until I actually wanted my car back. They continuously kept bringing the wrong car to me after I told them over and over what my make, model and license plate was. They even had the nerve to ask me if I was sure of what the make and model of my car was?! It took them 20 mins to get the right car. and the garage is not even that big. So, yes it’s cheap and convenient… but the employees aren’t the brightest.

I’d give negative stars if I could. The manager/​owner Mike is probably one of the worst person you’ll ever meet or deal with. When I used to work in the area, I had a monthly parking with this place for a few months until I learned my lesson. Mike will go above and beyond to ps off his clients. And I wish I got such treatment because I was asking something extraordinary. It’s just not worth the trouble. Just go to public parking lots run by SF City in Sutter, Union Square or O’farrell.

Very disappointed. The day after leaving my car at this parking garage I noticed white marks on my black front bumper. The valet driver clearly hit something while driving my car. I submitted proper forms and after about 2 weeks I finally received a written letter saying Propark couldn’t claim responsibility since I left the premise before reporting the damage. Lesson learned through all of this… Check your car before you leave this lot. People suck sometimes.

Would give them no stars if I could! Extremely overpriced, very slow! We were the only ones in line and waited over 25 minutes to get our car. Do not go here. There is a self serve parking that is cheaper and you don’t have to feel like your car is being held hostage! They didn’t even apologize for the delay. Seriously not worth it!

This garage is the best! Workers are so nice! Chris and Dennis are among the most amazing people I’ve ever met! Always smiling and greeting everyone!

This garage is the greatest! Never gotten a single ding on my car under their care, which is a true rarity for any city garage. These guys are always friendly and helpful, and the early bird special is a steal for the area. If you don’t have time to wait for them to bring your car around, you can always call ahead.
Mike and his team really are phenomenal. Highly recommended :)

Wonderful service each and every time! They treat me like an individual and not just a random person pulling into the lot — always addresses me by my name and not «Hey you, that owns the silver Honda.» They are also friendly and I usually find myself chatting with them a bit when I drop off and pick up my car. Even if the lot is busy, they still acknowledge everyone and make sure everyone is taken care of in a timely matter. Their prices are reasonable, especially being in downtown San Francisco. Try to catch their early bird special — it’s a steal! Definitely recommended. Mike and the guys at 520 are AMAZING!

Such nice people, they were so helpful to me while I was having a car drama. Can not thank them enough.

We booked parking through ParkWhiz @$ 15 for a Saturday afternoon to early evening. Got there and the place was packed so left my car in the driveway and headed to the theater around 1:30 pm. So far, so good.
Got back at 7 pm only to be told that my car was on the roof, the elevator was broken and the technician wouldn’t be there until between 10 and 11 pm. UGH! Apparently, cars on the ground or second floor can be driven off the lot but cars parked above the second floor have to be brought down by elevator.
One attendant told us the company would pay for a one-​way cab ride home. The other attendant said this was not true. Given that we live in San Jose and the cab ride would probably be close to $ 200 (plus we’d have to come back the next day to get the car) we opted to wait. Sat in Starbucks to keep warm and wondered where we’d go when they closed at 9 pm.
At 8 pm I called the lot and was told the mechanic had arrived and they’d call when the elevator was fixed. We got a call around 8:30 and happily headed back to get the car.
When the attendant brought the car down it wasn’t my car!!! Turned out my car had been parked on the ground floor all this time but the guy who parked it notated it was silver, not white, and on the roof, not the ground floor. Instead of getting home around 8ish, I got home at 10 pm.
I want to mention that both attendants on duty that night remained courteous, pleasant and understanding throughout this ordeal. They never lost their cool even when people were frustrated and angry. They deserve a lot of credit for maintaining a very kind and positive demeanor.
I contact ParkWhiz Sunday morning and have already received a full refund for the parking fee. Would I park at ProPark again… NO. Would I use ParkWhiz again… YES.

Told me 19, went to pay and they said 24. Ended up paying 20, after a hefty struggle. He insisted there was a 25% tax, which is true for them. If you want the customer to pay your taxes, at least give them a heads up before you do. Not being from SF, I thought he was trying to scam me. I guess he could be. I left feeling scammed, they left all our windows down. I’m glad I was smart enough to put all our valuables in the trunk prior to entrusting my car to these unprofessional people.

Saturday night 10pm-​3am 36 $
Price was expected for the time, and the valet parking was convenient and quick enough but they stole $ 7 in quarters from my center console.

$ 18 not too bad. Clean parking lot.
The guy working there tried to charge us $ 36 at first, but we were like «hey buddy, you told us $ 15»
So he charged us $ 18… A nice compromise. This was at 10pm so I can’t guarantee that anyone else will get the same deal.
It’s worth a try if you are going to Ruby Skye or Biscuits & Blues because any other parking is further up or down those retched SF hills, and you don’t want to get caught on that trek in heels!

They really are the best… Dennis is the daytime front desk… he is sweet as pie… really just a doll … with his help the super nice valets will retrieve your car. If your a late bird Chris will be the front desk… he is slick, cool as a cucumber… and super nice too… he will ensure you get your car asap… and then the pm valets will bring you your car.. they are great too. Why would you park elsewhere??? These guys are the best…
Love them!!!
p. s.Mike the manager is great too… he cares about good service so has increased staffing… and Brookes is also great… really I adore them all.

Total scam… DON’T EVEN THINK OF ENTERING THIS GARAGE!!!
Yesterday 12÷6÷2012 was a large sign, «$ 11 flat rate» and also online this specific address says $ 27 per day… NOT !!! I mentioned both these prices to Chris and he said, «yeah I don’t know where people get that from.» Hello it’s on your website JACK&%$!! He acts as if he’s being polite, but he really isn’t at all. It was pretty much take-​it-​or-​leave-​it attitude $ 49 for 2 – 3 hours… and said their was a $ 15 charge because my car was over-​sized. Yes it’s a large SUV, but it fits fine in a regular parking slot, doesn’t take up width space only height space, which they had plenty of that to spare. Gees, I wasn’t driving a motor home or boat! OUTRAGES, DISCUSSING THIEVES!!! If I could I would have given them –(minus)5 stars! Here’s what their website reads:
Garage Address
433 Mason Street
San Francisco, CA 94 102 /​Phone: (415) 981‑9435
Hours: 24 hours
Rates:
$ 1.50 ea. 15 min.
Daily Max:
$ 21.00 (12 hours)
$ 27.00 (24 hours)

I parked here today because their sign said «$ 10.00 early bird special — In before 9am and out before 7pm». I got there at 6:30am and tried to leave at 1:15 to go to a meeting.
1^st they tell me it’s $ 15. Their sign, which was STILL posted, read $ 10. Even after I pointed this out to them, they still fought me! Finally after 10 minutes, the manager came out and said «fine just pay $ 10».
It then took them 20 more minutes to find my car. Horrible customer service. I was late to my meeting and I was treated like an idiot when THEIR sign read $ 10.00. Come on, why are they telling me it costs more than the price they list? I would never park here again.

LOVE these guys, Since they took over a couple of years ago it has been a little slice of heaven. Its $ 8.00 for the early bird
by 9 am its the cheapest spot to park downtown Union square.
Then do the math: their monthly parking is $ 295.00 /​month even if you only park 5 times a week for 3 weeks. Everyone else is 21.00 per day — that would be 315.00 Plus you get in an out privileges…
Dennis is the am manager and always has a kind upbeat quip to start the day off with, Then Cris is the pm guy who sends you home with a smile.
If you are downtown Union Square why would you park anywhere else.