Professional Computer Support

As a small non-​profit organization we are always very limited on spending funds on infrastructure. Dan has given us top notch computer services that is very affordable. We have been working with his company for 2 years and it has been a blessing. I agree with his company name because he doesn’t only provide computer services, his business is all about truly SUPPORTING his clients. And his employees are the BEST!!!

This is one of the best companies in the area for comprehensive IT services.
My company is a landscape architecture firm with 12 people. We first came to PCS following a brief but fairly traumatic experience with a competitor firm across the Bay. We’d looked all over to find that previous firm, but for their first task, installing our VOIP phone system, they did a terrible job at it – we were having dropped calls, spotty service, the works. They (I’m not talking about PCS, mind you) were totally mystified as to a fix.
So we were shaken up a bunch, and benefited from Dan’s steady demeanor and incredibly well informed employees. The team at PCS managed to diagnose what had been done wrong on our phones, and oversaw the massively complicated overhaul that followed. Our previous experience with IT consultants was with a single tech guy for a dozen or so years, and most of our equipment was aging beyond belief. Chief among them was a decade-​old server, and Dan/​team oversaw the replacement of the server and backups, with flawless service throughout.
Anyway, call PCS: it’s worth it.

We’ve been a client since ‘forever’ and love the responsiveness of PCS. I have problems, they have solutions. We can call them, or we email, or we use the help desk.
We had a serious server issue, had to replace it, and Dan’s crew worked round the clock to get us back up.
Since then, I’ve utilized a ‘managed service’ contract with them which I recommend. You pay a fixed amount monthly, and you don’t have blow ups going forward. They service and maintain at a fixed cost. It’s GREAT.

I needed help setting up my computers, internet and phone system in my new office and Professional Computer Support, made the process easy. They mapped out the plan and got every thing up and running smoothly and quickly. They even ordered all the equipment I needed for me which saved me time and money. Dan and his team did an excellent job and would recommend them to anyone who has computer or tech problems that they need fixing or setting up.

What a great experience I had with Professional Computer Support located in San Francisco. I found them on Unilocal and called them immediately. Dan Hernandez answered the phone and immediately came out to our office to take a look at our problem. Over the next few days, Dan and his team performed a miracle on getting our network server back up and running, a true life saver! Excellent communication, very helpful and knowledgeable.
I’d highly recommend Dan and his team, thanks guys!
Chris, DataLOK Company

Dan Hernandez and the people at PCS have been fantastic at tech support. They’ve helped us move offices, switch email platforms, pick new equipment, setup a VPN, and setup wireless for our office of 20. Every project has gone incredibly smoothly and has revolutionized how we work. I could not be happier with their work, and I highly recommend them.

Brian kept bragging about his company so after our computer guy went over budget and still couldn’t get the server up, we gave them a try. For some reason it was complicated, something about not enough band width but they knew who to call, how to get it done and did it for what they said they would do it for. It wasn’t cheap, but it certainly wasn’t as expensive as doing it over and over and over.
Will keep using them for our IT support.

There is no other IT business out there that can stand up to the awesome service that Dan Hernandez and his group will provide! Our medical office have had the privilege of getting the support of Professional Computer Support for over 10 years. The company reconfigured our network system as well as provided up to date equipment and training to my staff. Their response time to problems is amazing! Dan and his staff were always available for our every need! MY STAFF GIVES YOU 10 STARS!!! I highly recommend Professional Computer Support for every IT service– from setting up a new business or data networking to phones! You name it, Dan can do it!

Being a bit of a nerd myself, I never thought that I would need the help of professionals, but as my business grew, I definitely outgrew my computer troubleshooting britches! Thankfully, I met Dan and discovered the awesomeness of his team! I first used PCS in 2010 when moving to a new office (and needing to set up a network, plus add a couple of computers and configure them to all to play nice even though they weren’t all on the same operating system and we had to run a really terrible industry-​specific program all the time). Dan’s team was amazing — went above and beyond — and I’m always impressed at how FAST they are able to send someone out if need be. (Sometimes they can take care of things from remote, which is nice, too.) Did I mention they work fast? They never waste your time or money — and also, since they have clients around the world, they are generally working at all sorts of ungodly hours. While the health practitioner in me fears for the health of the young geniuses coming to countless rescues fueled on (probably) RedBull and coffee, the distressed business person is super super GRATEFUL. I would not hesitate to call PCS with any computer problem. It’s not just one guy running around like crazy — it’s a whole team of top-​notch trouble-​shooters! Whatever your problem is, they’ve probably seen it before and handle it!

I am a very happy customer. I contacted Dan Hernandez on Wednesday afternoon after weeks of not being about to reach my usual (now former) computer person or his back-​up. Dan was in my office early the next morning to diagnose the problems with my network. He had his tech, Jessie, at my office by early afternoon. Jessie is a very pleasant person but best of all, HE FIXED THE PROBLEM!
I recommend PCS without reservation.

These guys rock! For any kind of computer support. My websites are hosted locally and on the cloud. They were able to make necessary changes and undue some of the stuff the previous company did wrong. Carlos knows his stuff I could tell because I gave him allot of stuff to do and he was done quickly. I feel better knowing I have found these guys.

I am very pleased to recommend Dan Hernandez and Professional Computer Support. I have used PCS several times in different capacities, and have always been extremely pleased with the results. I purchased a computer for my business from PCS and not only was the price affordable, but Dan and his team made the entire process effortless on my part. Dan’s team backed up my data and transferred everything to my newly set up computer. Even more, this process was managed so quickly that I experienced very little down time.
On those occasions when I’ve had trouble with my computer, Professional Computer Support has provided rapid response to my inquiry. If the tech was unable to fix the issue remotely, PCS sent someone onsite within hours. For someone like me who relies heavily on my computer for my work, PCS’ reliably fast response is a relief. PCS provides truly outstanding customer service.
My business now provides practice management assistance to solo attorneys, and I am routinely asked whether I know «a computer guy.» I don’t hesitate to recommend PCS with outstanding results, especially when compared to «the guy who knows computers» that my solo attorney clients are used to. I am confident that whomever I refer will get the very best (and fastest) response and service.
To anyone needing top-​notch computer support, I highly recommend Dan Hernandez and Professional Computer Support.

My law firm utilizes PCS for everything from eradicating virus’ to complete network design and installation. For each type of issue, PCS has at least one specialist in that area and they are readily available with just a phone call. It’s like having your own IT department without the added cost.

Dan and his team have over 30 years’ experience in all things having to do with PCs, networks, hardware, back-​up systems, software, extranets — — the gambit. From the moment that Dan made his first visit to our office, I was hooked. Dan and his team quickly solved our network problems, installed an impressive back-​up system that functions after midnight every day of the year, and put us on a path to security, reliabilty and dependabilty.
I really like Dan all around. A state and national tennis professional, Dan has officiated at many professional tennis tournements around the country and has captained, trained and consulted to the most prestigious tennis organizations in California. He is active and connected.
Contact Dan’s team. They solve problems and leave all those other clowns behind. Truly exceptional and nice people! They get all our business and everyone I have referred to them is extra happy and relieved. More than a business, PCS is a religion — a way of life for better computer performance and company security.