Pro Audio Repairs

I did drop off an old Moog (Realistic MG-​1) to get the sliders replaced and some repairs done. They did replace the sliders for me and the work was done well but that was all they could do and I think that was only because I brought in all the parts for that job myself. As far as diagnosing and fixing the other issues (there were some dead keys and a problem with one of the oscillators) they had the synth for over a year and never called to update me on the progress or issues or anything. In fairness to them they were moving locations during that year and that might account for some confusion but after a year I came and got the synth back without being any further along on the issues it had and was told that it was probably unrepairable. I gave up for a while on the synth believing that they knew more about this sort of stuff than I did. Later out of pure boredom one day I found a guy in San Jose working out of his garage that took the synth and had it done for a great price and completed it over a weekend’s time. It know works like the day it was bought (1984). In my opinion I wouldn’t give them another chance, at least not with any synths and it’s not just because they were unable to do the repairs but because of how they run the place and deal with customers.

Took a Rane dj mixer to get a replacement x-​fader and a new line fader on one channel. Waited about TWO MONTHS. Finally just dropped in to see what was up and was given the runaround and asked to come back a day later. I came back the next day to pick up my mixer, and the x-​fader is replaced but nothing has been done with the line level fader. No explanation given. Take your gear elsewhere. Don’t waste your time.

Disorganized. Slow. Bad (no) communication. I don’t know how this guy stays in business. These other reviewers obviously had the same crappy experience that I had.
BUNK

This place STINKS!!! THE WORST!!! THIS GUY IS A CROOK!!! I’ve taken multiple pieces of equipment to this place multiple times, because he seems to be the only pro audio «repair» in the city, and everything is still busted… I’ve taken a power amp in twice for the exact same problem and it’s still fucked up… Same goes with a guitar amp and a mixing console… TWICE! Honestly. problems were not solved at all… Guy Just takes your money and gives a shitty warranty guarantee… dude charged $ 300 to clean the contacts on a $ 100 reverb tank! Still busted!!! THIS PLACE NEEDS TO GO OUT OF BUSINESS… DON’T TAKE ANYTHING HERE, EVER!
SUB ZERO STARS

Took a single small monitor to get repaired because the thing fuse popped or something, I also didn’t hear from them until I had to call about 3 weeks later. Then it was excuses that the dealer was temporarily closed for heavy storm, which even it were true, they didn’t even notify me of this, I had to follow up everytime… was also told it could take about 4 – 6 months to get the parts needed to repair the damn monitor… so i just told them to ask the manufacturer for a replacement instead of having to wait forever… luckily they did and I got my new monitor couple weeks later so two stars.

I dropped off an old Ampeg combo that I have had for ages. Its had problems before with the power amp and finding someone to repair solid state is nigh impossible. I was excited when I found this place and rushed to drop it off.
I didn’t hear anything for about a month, so I called. After finally finding my invoice, they assured me the parts were on their way and I would have it back soon. Three weeks later I called again, and they seemed confused and unsure of when it would be ready. I was losing my patience, but I chalked it up to an obsolete amp with hard to source parts. I called again another two weeks later and it still wasn’t ready.
Finally a few days passed and the amp is done. I rushed over to get it before leaving town and they tell me that their computer system is down, they can’t bill me and they don’t even know how much the parts and labor cost. They asked me to wait another day or two and they would have the paperwork ready. After waiting a full three months (I am not exaggerating — dropped off begging of April, got it back late June) I refused and demanded they come up with a number and give me my amp. They obliged and admittedly undercharged me. They didn’t seem happy about it, but I wasn’t exactly happy either.
Sadly, when I got home, I couldn’t even get the clean channel to turn on and the distortion channel buzzed badly. I had to tinker with it myself for another few days before it worked properly again. I really wish this place was organized because there are so few repair shops like them. I just feel like they ignored my repair and didn’t bother to do it right nor in a timely fashion. I guess you need to bring in a Moog or a Sound Craft Ghost to get their attention.

I only give them one star because you dont have the option to give none.
5 months… yeah thats right, 5 months with little to no contact and when I finally back my equipment, its still broken. Unprofessional, not reliable and I would tell any and all people to not go here. I am going to actually tell pioneer about their lack in service because they upheld nothing! BAH! I’m pissed.

A week after the 90 day warranty, the exact same problem happened w. my amp. Boo — it’s one thing to charge a lot and take forever — it’s another thing to charge a lot, take forever, and then do shoddy work.

as the owner of a local nightclub, i frequently have gear that needs to be repaired yesterday. i find pro audio to be knowledgeable, friendly, fair and quick with the turn-​around. these guys have saved my ass many a time and i wouldn’t hesitate to recommend them to someone in a bind.

Sad, these guys have no clue how to run a business. I give ‘em a 2 out of pity and cuz they were cool enough not to charge me. I brought an amp in, they sat on it for a month before looking at it. They then tried to fix it by ordering misc parts. This took at least another month (not exagerating). One guy there estimated that they can’t fix about 50% of the stuff they get in. Go to L & M Electronics down by Cow Palace:

This guy totally sucks took over a month to ‘repair’ my Mackie HR824. When the speaker had been ‘repaired’ I went told the bloke off to being so tardy, paid and took the speaker home, plugged it in played it … and it was still messed up. So I drove straight back had another shout at the guy and told him to hook it up to the signal generator and then he goes ‘oh yeah it is still messed up’ he insisted that now he would repair it now he knows what’s wrong. Took another week after persistent calling and I go back and he demos the speaker attached to a signal generator and it’s ‘fixed’, finally. I was reasonably happy since I had a working speaker at least so I thought …
A few months later after getting some time to sit down and have a proper session on my music gear things didn’t quite sound right, it could have been my music but I was suspicious. So I hooked up a sine wave and started rewiring testing different signal sources etc then on a whim I decided to try inverting a channel. OMG! The woofer’s terminals were rewired the wrong way around so my speakers were out of phase! So the speaker still wasn’t fixed. It was now time for me to get the soldering iron out. pffft.
Basically if you goto this guy after reading my review you’re a complete mug. When you get stung don’t come crying.