Preston K Brown, DDS

What a fantastic experience with Preston Brown and the entire staff at his office. Having always been interested in whitening my teeth I was excited to check this out after I won a teeth whitening consultation from Dr. Brown.
From scheduling the appointment with Michelle to having my molds made by Ljerka, his staff was so friendly and attentive. They made me feel like I had been coming to Dr. Brown’s offices for years even though this was the first time that I had been there.
It only took two quick appointments, one to make the molds and a second to get my teeth whitening trays. Even though Dr. Brown’s office is very popular, they made it very easy to schedule an appointment that worked for me. I had everything completed in a week and can’t wait to start using them.
They made sure to go over all the instructions to make sure that I fully understood how to use them and would be successful in whitening my teeth.
If you’re looking for a dentist office who’s entire staff care about their clients and make them feel as comfortable as possible, then this is the place for you. I can’t recommend this office enough.
Thank you Dr. Preston Brown & Staff.

I’m so lucky to have found such a great dentist so close to work. I happened upon this practice when I woke up with severe gum pain in my back molars. I called multiple dentists in the area and didn’t hear from anyone. Then I called this office, and they not only said they could help but that they could take me right that moment! I walked over to the office and Dr. Brown took a look, did some x-​rays, and even did some deep cleaning around the area to clean up any toxins that might be there (yuck).
Then today, I went back for a full checkup and cleaning, and I was so impressed. Mary did an awesome cleaning, showed me how to properly floss (ha, now I just have to DO it), and was thorough and efficient. Lijerka took my x-​rays and in spite of my horrible gag reflex, she was patient and soothing, so we were able to get them done in record time and with no panic attacks on my part! Then Dr. Brown came in and gave me the full rundown of my teeth, bone, and gum health as well as giving me some extra information regarding tooth decay. He has great bedside manner, makes you feel comfortable, and like you are the only patient he cares about at that very moment. It’s refreshing.
The staff here really takes care of you, and makes you feel comfortable in spite of the fact that going to the dentist is often associated with being uncomfortable. They make me laugh, they make me smile (and show off my awesome cleaned teeth!), and I can’t recommend them highly enough.

One of my friends recommended Dr. Preston and he was great! He took the time to make sure that I was comfortable and explained everything in a clear and detailed manner. He then called me later that afternoon to make sure that everything was okay. I really appreciated his thoughtfulness and concern!

From what I’ve experienced so far, Dr Preston Brown rocks! It’s the admin staff like Michelle, that lacks customer service w/​c sadly affects Dr. Preston reputation.

Dr. Preston Brown is the best.
The absolute best.
Last night — while eating — I bit into something hard and chipped my tooth. I immediately picked up my phone — found Dr. Preston’s Brown’s number and left him a message.
It was late at night and I’m sure Dr. Preston Brown had a multitude of things to do — but not long after I left my message — he gave me a call back. He took time out of his own personal schedule to talk to me about my chipped tooth. He asked pertinent questions in regards to it, and he said that he believed that there might be an opening the following day (today) for an appointment. He said that he would give me a call back early in the morning to confirm.
Just as he said — Dr. Preston Brown personally followed up with me early in the morning to let me know that thankfully there was an availability in the afternoon.
So what’s up!!!
I came to the office early — and all of his staff were extremely personable and helpful.
Dr. Preston Brown was punctual and made sure to see me right away at the designated time. He was so kind and he fixed my tooth with care and superb precision. My tooth looks better now that it did before!
Throughout the procedure he told fun stories and made me feel extremely comfortable and at ease.
I left the office with a glowing brilliant white smile.
He even followed up with a personal call about an hour later — just to make sure that I was doing OK and that the tooth felt OK.
Honestly — it doesn’t get better than Dr. Preston Brown. He’s one of the most professional dentists I have ever encountered. Not only is he a phenomenal and skilled dentist — but he truly cares about his patients. He will go out of his way to make sure that you’re well taken care of — in times when you need a dentist the most.
I can’t recommend Dr. Preston Brown enough.
Trust.

Had another totally relaxing appointment at the dentist’s today. Who says that they’re relaxed at the dentist’s office? I’m guessing a majority of Dr. Brown’s patients do. As already detailed in many previous reviews — the staff is not only extremely professional but also personable and sincere. The office is spotlessly clean and contemporary. The equipment is state-​of-​the-​art. Their office runs on time too. I never feel rushed by Dr. Brown. He gives the impression that he would be more than willing to stay and answer questions all day if need be — an attribute I rarely find in health-​care professionals these days.
The bottom line is it’s easy to tell that everyone in this office really seems to care about their dental practice and it’s reflected in every aspect of how professionaly and personably the office is run.

I love going to the dentist for the 1^st time in my life. No kidding!!! Who actually likes going? It’s possible.
I switched dentists after getting tired of my dentist telling me that I wasn’t doing well enough. I only get these teeth once so it makes sense to take care of them. Because of that I thought I would try out Dr. Brown from a friend’s recommendation. From then on I was sold! I had to make my appointment 6 months in advanced… why? Because his clients NEVER LEAVE. His office and staff are great from the moment you walk in the door.
His receptionist remembers you every visit, or she fakes it better than I have ever seen anyone. She is friendly, fun to talk to, and doesn’t act like she’s got better sh** to do than deal with clients. She is wonderful!
The 2 hygienists that have cleaned my teeth now several times are so great. They let me know how my teeth are, explain that I am doing a perfectly good job… yeah, flossing can be better, but they don’t down talk me because of my once a week floss job. I think they do a great job and don’t kill me in the chair.
Dr. Brown himself is wonderful. He is really friendly. Obviously you only see him really if you have bigger work done or need to have something looked at. He has greeted me each visit, but I have also had some of that bigger work done too.
He corrected a messed up cavity that my previous dentist had done. I was really nervous about him touching it since it had potential for a bigger mess. He took his time and really made me feel like the quality he was putting in was there. He had taken xrays, done regular check-​ups, filled a cavity, given me his opinion on 3 baby teeth I still have and what my options are.
Overall, I think he and his staff really give the care needed for my teeth, but really make me feel comfortable in a place I would normally hate going. It’s your teeth and you have them till you die. So, I suggest getting a doc you really trust. It will matter. And I fully trust Dr. Brown.

Dr. Brown and his staff are awesome. I feel very well cared for, and the office is professional, CLEAN, beautiful and runs on time. The location is also very easy for me to get to, just a block from BART/​MUNI. I’ve never felt I was being «Sold» on a service I didn’t need, or my service was rushed. Thank you Preston, I truly believe my dental heath is in good hands. And my winning smile proves it!
I find it funny that the less then 5 star folks don’t seem to understand, this is a business. Yes, you have to pay for service. Yes, if you make an appointment, you are expected to keep it. Why is this so hard for some people to understand?

This is probably something you don’t hear very often about a dental practice — I love coming here!
The staff is friendly and very knowledgeable. I always feel like a superstar when I come in — they make me feel welcome and like I’m an old friend stopping by.
Every single person here is amazing — I’ve never had a bad experience and I’ve been going to this office for more than 5 years.
Highest recommendation possible!

These guys are awesome! They are very gentle with my teeth! I’ve been to quite a few dentists before where it seemed like the dentists didn’t really care that I would be in pain when they cleaned. With Dr. Brown and his staff its a lot different. They constantly make sure you are comfortable and that you aren’t in pain while they clean or perform on your teeth. :)

Dr. Brown and his staff are wonderful, caring, knowledgeable, and a pleasure to visit each time.
I’ve been through many dentists and this is where I feel comfortable cared for and don’t feel like any extra work is being pushed on me to make more money (as I have felt with other dentists).
The other reviewers are correct — they are very strict on schedule and it is very hard to get a cleaning appointment other than 6 months out, but on the other hand, they are respectful of your time and I’ve never had to wait more than a couple of minutes when I arrive on time. Also, I did have to reschedule my cleaning appointment due to a vacation schedule that I couldn’t foresee 6 months in advance. Although at first I was warned that it would be difficult, they promised to try and they did reschedule me after all.
Also, although cleanings are hard to reschedule, fillings or other work can be scheduled easily.
I wish every medical office worked like Dr. Preston’s. The office is modern and appealing. Everyone is courteous and respectful. You can make and reschedule appointments by e-​mail. Dr. Brown personally calls you to follow up after you appointment for any work (other than a cleaning) and will find the time to see if you if anything doesn’t feel right. It is a pleasure to come there and they are very time efficient.

Just had more work done. Can’t say enough about this amazing dental practice. Great staff from Michelle at reception to Dr. Brown’s personal calls after treatment to make sure you’re OK, and Ljerka who is just a gift of a sweet person. I seriously feel like I’m at a relaxing spa instead of a dental chair!

Long story short, my husband has a balance on his bill. He doesn’t make payments– basically drops the ball. Michelle, the office assistant starts HOUNDING me at work. Phone calls, e-​mails, etc. I ask her to please stop. She doesn’t. I contact Dr. Brown, ask him to make her stop. They keep threatening COLLECTIONS. I begin to make payments. Made one last month and just mailed one yesterday and today we get an e-​mail we’ve been sent to COLLECTIONS. Worst customer service EVER. Dr. Brown responded to my complaint by telling me Michelle is just watching out for him. Well, given my great insurance and future appointments NOW canceled, she apparently is not. Look from other posts others have had similar run ins w/​Michelle as have I. Beware. She’s a pit bull!

Time for an update!
Listen. In a city where deals are constantly being mailed to you, where promises of watching movies with Bose headphones during your cleanings are offered, I still recommend the office of Preston Brown.
There is a clear reason why this office has so many 5 stars!
As a seasoned Unilocal’er, you learn to weed out the people who write reviews with only 1 or 2 under their belt & pay attention to the people who are writing reviews in your best interest. Both negative AND positive.
The office of Preston Brown continually goes above & beyond. After nearly 2 years, this staff feels more like family to me. I trust their opinions & feel free enough to ask them without worry of feeling like a dork!
This is my first update on Unilocal,and although the rating hasn’t changed, I still feel its important for Unilocal to know that Dr Brown & his superlative staff have an exemplary retention program. It goes like this: Treat your patients with kindness & respect, do beautiful work, and the rest falls into place!
Thank you guys for everything you do! And to my fellow Unilocaler’s — get your chompers in there already!!!

I’ve been looking for a good dentist for a loooong time. And I found a GREAT ONE!
I am so happy with this practice. It just feels like home/​family since my first visit!
Michelle– the practice manager is amazing. She addresses any issues and questions within minutes; Answers emails within 24 hours. She makes it so easy to understand the dental insurance coverages, and always works with you so you won’t be surprised by the bill/​charges. I always know what to expect prior to the procedure being done.
Ljerka — very attentive and gentle. Everything goes smoothly: xrays, crowns, cleanings. She makes me feel very calm, so now I am looking forward to dentist visits and not nervous at all.
Dr. Brown — very knowledgeable, Great at what he does. I thought there is no such thing as _​P_​e_​r_​f_​e_​c_​t_​filling or crown… but there is, and this is what I get here! Appointments always start on time, and go very smoothly. Thanks to Dr. Brown I couldn’t be happier with my teeth.
Looking forward to the next visit!

After several visits, I must say that I’m not terribly thrilled with Dr. Brown’s practice and will likely be in the market for a new dentist. Go ahead and pelt me with the proverbial tomatoes and rotten garbage, all of you Preston Brown converts, but I’ll gladly tell you why…
Dr Brown is incredibly popular, and with good reason. Young, hip guy who’s not only personable, but knows his stuff. Great location. They accept Delta Dental Insurance. This is all a no-​brainer for those of us working in SOMA, FiDi or even further if your PTO allows. But because he’s so popular, getting a regular checkup appointment can prove difficult. What’s supposed to be every six months ends up being every 8 – 9 months. Heaven forbid you need to reschedule that appointment scheduled a season or two ago, ’cause you’ll be stuck waiting another 2 – 3 months.
Greatly anticipating my second checkup for the year, I unfortunately wrote down the wrong time on the calendar (remember, this appointment was made back in May). This is never a good thing when going to see a medical professional, really bad if you’re supposed to see Preston Brown. Under the impression that I didn’t need to be there until 2 pm, his office called at 1:10 pm to say that I was late. Not only was I tardy, but unless I could be there within 5 minutes, they’d have to put me in rescheduling purgatory.
5 minutes? Holy shit! Only about .3 miles away, I can do this! Literally got up from my desk and ran to Dr. Brown’s. Arrived at 1:20 (pretty good, right?) and already had a VM from the office assistant, warning that if I wasn’t there soon, they’d cancel my appt.
I arrive, breathless and ready to roll, and the hygienist rushes me back to the chair. She also informes me that Preston Brown left 15 minutes ago and I wouldn’t get my normal consult. Wait a sec… It’s 1:20, so even if I showed up at 1 pm and had the proper cleaning, he still wouldn’t have been there to see me. Just because I wrote down the wrong time doesn’t mean I can’t do math.
After a half-​assed cleaning with possibly the most torturous tool known to man, the waterpick, I’m rushed out of the office with a «see you in June!» nod. No toothbrush, no cookie. I felt like an asshole who just paid someone to treat me like poo. Yeah, it’s a cool office. Yeah, it’s my fault for being late. But I could find a different dentist in the Peninsula who would likely be better for my needs.
Au revoir, Preston Brown! Doubt you’ll notice when I’m gone, but there’s a free spot in your chair in June. Will call your office and let them know.

I’ve been going to this office since I moved to San Francisco over two years ago.
Office: Conveniently downtown, lots of natural light, very little promotional material for services like whitening or ultrasonic toothbrushes. They have digital X-​ray machines, which require far less ionizing (read: cancer-​causing) radiation to operate. Their equipment is generally top-​notch.
Dentist and hygienist: Not much to say here that hasn’t been said in other reviews. They’re definitely a step up from any other team I’ve had. They found an infection on my first visit that I later confirmed as needing a root canal. It’s likely it had been there for a while, but my previous dentist, who I had seen six months before, hadn’t seen anything. This office doesn’t perform dental surgery, but the doctor’s referral was great. When I needed to get a lower retainer replaced after that procedure, the referral there was great, too.
Admin staff: The office admin staff went way beyond what they needed to when I had not-​so-​great Anthem Blue Cross dental insurance. Despite being out-​of-​network, they resubmitted claims several times to find the right way to get the most coverage for me. Only after many months did they bill me for what wasn’t covered.
Cost: Definitely on the high side, but never in the form of being nickeled-​and-​dimed. Before I had any dental insurance, they discounted rates to closer to the insurance reimbursement levels. I’ve had to go back a couple times from chipping the same tooth, and they haven’t charged me for any of the follow-​up work in the past year. I also popped in once to get what I thought was a cavity checked out (turned out to just be a sinus headache), and they didn’t bill me for that, either. I recommend getting Delta Dental Premier (or equivalent) if you’d like to be a regular patient here.
Why this isn’t a five-​star review: Their regular cleaning and checkup schedule gets booked months in advance; don’t expect to be able to easily reschedule easily. They can, however, put you on an on-​call list if you can get to their office quickly upon something opening up. I work just outside the Financial District, so I’ve done this before. I’m happy to compromise here for everything else this office offers, but it definitely is a compromise.
This difficulty scheduling does not apply to urgent appointments for pain or, say, a chipped tooth. I’ve usually been able to get in within a day or two and always within a week.

I was a patient for almost two years at this place. I was late 20 minutes the first time I missed my appointment. They wanted to charge me a fee of $ 75 which was fine. But they ended up removing it when they made me wait during my next appointment.
The second time I missed my appointment was when I had to unexpectedly show up for an inspection for a property my husband and I purchased. They wanted to charge me a fee of $ 150 this time, and that was OK too. I understand that it’s a busy practice and they couldn’t fill the spot in on time.
Now my problem was they also wanted a deposit of $ 300 for my next appointment, which was ridiculous. They actually wanted me to pay a total of $ 450 out of my pocket to schedule the next appointment.
Not once did they ever consider the fact that I was a long time patient and this was only my second time missing the appointment.
When I emailed Michelle to let her know that I’ll be looking for a different dentist, Dr. Brown himself decided to send me an email explaining the need for such rigid policies. He was nice enough to remove the $ 150 late fee but still wouldn’t let go of the $ 300 deposit to schedule the next appointment.
If life never gets in your way and you’ll never miss an appointment more than once in your lifetime then this is the place for you.
I’m seeing Dr. Cornehl now and they have a tv with headphones for their patients, you can watch your favorite show while you’re at your dentist’s. They also have a better view from the office, the beautiful union square park. I’m definitely happy I switched.

I was a patient of Dr Brown and have recently left due to the customer service and difficulty in getting an appointment for a cleaning.
Dr Brown = 5 stars.
I can’t say enough good things about Dr Brown, he is wonderful to be around and does great work. On him alone I would definitely refer him to anyone I know.
Office Staff = 1 star
I agree with some of the other Unilocalers, the office staff acts like you are inconveniencing them by calling and scheduling an appointment would be easier with a Hollywood agent. I had to reschedule my dental cleaning and was told I could go on a wait list… never heard back on 2 separate occasions. Then when I called to reschedule an actual appointment, because obviously the wait list is not a wait list, I was told I could reschedule 6 months out. Are you kidding me???
It was clear to me that they have enough business and don’t need mine. So I will take my teeth that need 2 new crowns to another dentist. I would assume from my end that this is the kind of work that actually pays them.
I would be cautious if you want any level of customer service but would recommend Dr Brown all week long… as long as you can get an appointment to see him.

When you grow up in Germany, you get taught that you should go to the dentist twice a year. I guess that is quite a sensible thing to do… Yet, back when I was young, I was also taught that once I’ll be old, I’ll have to wear dentures. And silly me, I never actually questioned this statement…
…until I went to see Dr. Brown! Here I learned that dentures (or the «Third Set of Teeth» as we like to call it in Germany) are actually not a necessary outcome — in fact, with the right kind of hygiene & preventative care, one could avoid them all together! You might think I’m joking… to all American this might sound ridiculous, but I’m not! In fact, when I grew up I had never heard of the profession of «dental hygienist»…it simply didn’t exist!
Another thing that didn’t exist in my experience with dentists is that they actually provide a service and want to make you feel comfortable: but then, when I was a «customer» at Dr. Browns, it seemed like my physical and psychological well-​being was equally important than my dental well-​being. Thus, before every examination or procedure, he would have a little chat with me and he would then also apply vaseline (or some kind of moisturizer) to my lips, as to prevent them from drying out during the examination!
This attention to detail just blew me away! In fact, at the time I was working at the Four Seasons Hotel and I can only attest that Dr. Brown and his team are truly offering a five-​star experience to their customers!
(I guess I have to mention that it ain’t really cheap here — especially if you have to pay out of pocket — but on the other hand… even now — almost 4 years later — my new UK dentist is still complimenting me on the good dental work that I’ve had done!)