Pottery Barn

I ordered about two months ago a Mini Sofa and an Armless chair (sectional), I selected the fabric etc. I had superb customer service at the store on Chestnut Street, thank you to Aaron and Diane.
I am only giving a 3 star due to the fact that the armless chair seems to me a bit «odd», very comfortable but there is at the bottom (on the side) a hanging piece of metal. I turned over the armless chair. It seems to me that it is something to hold the frame (both sides but on one side, there is not a hanging piece of metal). When you are in the room, you can see the hanging piece of metal, no way to cut it. Wondering why they did not use the same anchoring on both side… too much hassle to go to Pottery Barn and argue about it.
Otherwise, it is well made, made in America!

What a circus!!! We received a sectional sofa as a house warming gift and 4 years later, my toddler ripped a hole in the cushion cover. I walked into the store thinking it would be a pretty quick visit to place an order to replace the cushion cover, but lucky me, spent 1 hour talking to someone who clearly didn’t know what was going on. She tried to tell me I needed to replace ALL of the cushion covers (approximately $ 900) and then proclaimed that I had an OLD sofa. For the price of their furniture, I really don’t think a 4 year old sofa is an antique piece. I wasn’t buying her bull so I asked to speak with someone else who said yes, you can just order the replacement cushion cover ($ 100). Even though they considered it a «special order», I was assured that it could be done and that they would call me back with order details once they created the SKU. I waited a week, then gave two weeks with no contact, I decided to give them a ring. Called 3 – 4 times and every time someone took my name and my question about my order but no one bothered to ever call me back.
Finally after 2 in person store visits I ordered the replacement cushion cover in July and still have not received my order (it’s November … yes, 4 months later). I have tried to call the store to see if they could look into my order and yup, you guessed it — NO ONE CALLS ANYONE BACK!!!

Ich mag die Marke Pottery Barn ja recht gerne und nutze eigentlich jeden USA-​Aufenthalt, in einen der Shops zu schauen.
Vom Aufbau der Geschäfte ähnlichen sie sich immer irgendwie. Möbel wechseln sich ab mit Accessoires und Deko-​Objekten. Dazu Küchen-​Geschichten und Garten.
Der Stil aus Country, Landhaus und amerikanischen Design machen das Konzept aus.
Dieser Shop befindet sich in der Chestnut Street, nur zirka einen Kilometer vom Pier 39 entfernt und scheint im Stadtgebiet von San Francisco der Einzige der Marke zu sein.
Eingebetet in eine Einkaufsstrasse, wirkt das Geschäft von außen recht unscheinbar, geht aber weit nach hinten durch, so dass er doch relativ groß ist.
Gekauft hatte ich bei diesem Besuch nicht, aber einmal schauen darf man ja.
Ein kleiner Tipp: man kann über die Internetseite bestellen und bekommt dieses sogar nach Deutschland geliefert. Zoll und Versand werden gleich beim Einkauf berechnet und bezahlt, so dass das Bestellte auch direkt nach Hause geliefert wird.
In Einzelfällen und bei besondern Sachen, die es so in Deutschland nicht gibt, lohnt sich Einkauf.

Ordered a bedroom set over the 4^th of July weekend. Nearly 10 weeks later, it’s not here. Pottery Barn scheduled delivery 3 times but failed to show up each time. (Actually, the delivery people failed to call us before they failed to show up, so we wasted a lot of time waiting for them, too.) My husband spent hours on the phone with customer service, but to no avail. Then about ten days ago, we went into the store where we bought the furniture to see if they could help. The people at the store and the people in customer service are nice but no one has made any progress yet.

Bought a sectional sofa and Pottery Barn lost, never to be found, a six foot section. Terrible customer service. They never call you back. How can they just lose a six foot sofa section? I will never buy from them again

Extremely disappointed with the way my purchase was handled. I had called in to purchase the floor model of a coffee table to be picked up at a later date. When I went in to pick up my order, the wrong sized table was brought out. My receipt which was cryptic to read apparently reflected the wrong sized table as well. So it was a billing error from their side. I did not know that since both the tables were priced the same online as well. Instead of simply exchanging the tables, the sales person in store went on and on about why they can’t just replace the tables at the same price… since they did not have another floor model. Not my problem! after much haggling, they offered to ship the right table at a price point higher than what I had initially paid. Extremely dissatisfied with their attitude. Will take my business elsewhere next time.

Jennifer is awesome. She helped us out with some delivery issues we were having and is just great to work with. Go see her if you need help!

My Blog post on how I feel about Pottery Barn… any questions just leave a comment…

Update: I ordered a bunch of things off their website once they had free shipping. Unfortunately I had to return it all because the information on the website was incorrect. For example, on the website, the case iron scroll finial rod has options for .75″ or 1″ diameter but in reality it only comes in 1″ diameter. Pillow cases I purchased were washed out looking and not the orange displayed online. etc. I was really worried about return options after reading elsewhere online about nightmares people experienced with potter barn online. However, after calling the duboce area PB and being told they accept online returns within 30 days and all would be credited to the card I used to purchase the items, I dropped into that PB that afternoon and everything was accepted for the return. I checked my statement just now and the entire amount has been credited back to my account.
Though their website needs some tweaking to be more accurate, their return policy was easy and convenient.
Oh and the rods I decided I wanted to get in place of the scroll ones happened to be on sale at the duboce location. Unfortunately they were all sold out. I would have paid full price! Ah well.
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When I worked in the Marina area, I would browse the store and leave empty-​handed. I like being left alone when browsing and they do that. Finally I found an item I wanted and the store person was very helpful to look for the item in the storeroom just in case. So i left with doggy book ends very happy!
I now am looking on sale items on Pottery Barn online and … let’s just say the shipping costs are ridiculous. Will go in the stores to see if the carry the items there.

Eric was so helpful and knowledgable about designing my bed. I bought a beautiful tall headboard – he designed the bed, with pillows, quilt, throw. He knows everything down to how to fold the duvet. Excellent advice on color. Best of all – he came to my apartment so we could look at swatches in the bedroom with its natural light.
The reason I give him 5 stars – is that he called 7 other stores to search for two shams which have been discontinued. Above and beyond. Couldn’t ask for more.
p. s. the other designers at the store are cheerful and helpful too – a good team.

Pottery barn customer service is complete crap. Shop here at your own risk. We went in looking for furniture. They took our money up front and NEVER PROVIDED THE FURNITURE. 6 weeks go by and WE have been calling checking up on our purchase. They never once called us. We are being told, everything is great, delivery next week, each week. Then 6 weeks later, we call to check up on the delivery, and are told THEY NEVER INTENDED TO FILL OUR ORDER. well, why would they take our money, you may ask yourself. Great question! And this is not a trivial amount of money. This is a large sum of cash that they held onto, earning interest in their accounts. The answer my friends, is because pottery barn is a bunch of lying, cheating, idiots who couldn’t find their head if it wasn’t attached to their bottoms. The customer service representative could not even find our order. Not kidding.
When we finally got them to give us a refund, they sent it by check, which we cashed. Then they refunded our credit card, so we were refunded twice. Then pottery barn put a stop payment on the already cashed check, causing us to incur bank fees. So not only did they waste our time, utterly fail to meet our expectations, unprofessionally fail to deliver a product that was promised, failed to communicate about their shortcomings, they couldn’t even figure out how to refund our money correctly causing us to lose access to our money for 6 weeks and get hit with bank fees.
The customer service representative’s response to all the above was «so what do you want me to do?» Upon being given an answer she said she had no authority to do anything. AWESOME POTTERY BARN!
Do not shop here. There are far better, far cheaper furniture stores all over the Bay Area. Go away pottery barn. No one likes to be cheated.

Customer service at this location is horrendous. Many times I walk through the entire store and am never greeted. One time I actually wanted to purchase and it took 15 minutes to find someone to check me out. For the cost of the product, I expect to be treated with great care. Pretty disappointing. I won’t be back. Online it is.

Diane at the Pottery Barn in Thousand Oaks is as good as it gets. I can always rely on her even after leaving the store. She will call, leave a message on my cell, if I am working and cannot answer, and has done much more than I ever asked of her. That girl did it again. Always pleasant, has a smile on her face even at the busiest of times. It is always a pleasure to walk into Pottery Barn and see Diane.
Thank you Diane for always coming through for me. I really appreciate it. Pottery Barn is lucky to have you on their staff. Very unassuming, yet take charge when need be. Again, thank you.
I couldn’t wait to get home and write this review for YOU!!!

I had a pretty frustrating experience with the folks at this store as weren’t able to get my order right and delivered on time but Owen the manager did give me a little additional discount for my inconvenience.

Let me tell you about the conversation that ensued at Pottery barn this past spring …
Me: «Look honey, how cute these espresso cups w/​saucers!»
Ex Boyfriend: «Very cool … let’s get –» [interrupted]
Pottery Barn Employee: «Actually, those are not espresso cups — they’re coffee cups. They’re meant to be used after a meal. Historically, they’re for when people want a high dose of concentrated coffee after dinner — that is why they’re small. People always, incorrectly label these mugs as espresso b/​c they’re the same size. I don’t know why. They’re obviously a different shape.»
Me: «[Thinking «Isn’t concentrated coffee an espresso?”] Oh, okay. Well, could we get a set of four?»
Potter Barn Employee: «Sorry, I’m helping someone else right now. Plus, they’re not espresso cups. Sure you want them?» [walks away]
Me: «hmmm … wanna go to Crate & Barrel?»
EX Boyfriend: «uhhh … yeah.»
Pottery Barn is way overrated. It’s unncessarily expensive — and you get a side of attitude to top! No thanks, since when does customer service mean offending a customer when they don’t know the correct terminology for coffee cups. I would’ve appreciated the history lesson if she hadn’t been so snobby and unhelpful.
Anyway … they do get 2 stars though, b/​c some of their stuff is cute. But way way way overpriced! I will take my hard earned money elsewhere, thank you!

I really can’t stand this Pottery Barn or any other and today’s experience helped me decide never to set foot in this snobby, overpriced, lousy policy store again. High Quality? Please.
I bought an overpriced candle-​holder (red) and candle as I thought it would go perfectly with my red/​gold hutch. However, reds are tricky and it directly clashed with the hutch. It was a bad impulse buy anyway.
Today, I went back to return it. It still had the ‘Pottery Barn’ stickers on the holder & candle, plus they tracked this purchase to one of my debit cards BUT I did not have the receipt so they would not refund me. Unfortunately, I could not find one thing in this store that would fit in with my casual décor. But I HAD to find something, so I bought something I didn’t really love plus another color candle of which their selection is very poor. And it was $ 10 more than my original purchase and instead of helping me out a bit with my distress and not being refunded — he had the nerve to ask me if I found everything I wanted, LOL.
I found NOTHING I really wanted I told him. Thank you for helping me decide to NEVER step foot in this store again. What store does not refund their customers even though I had proof that I purchased these items from them?
There is nothing great about Pottery Barn.

Never had such rude service in my life.
All I asked was to look up a registry. Not only did I get rolled eyes but also gasps. I also had to to spell a simple name 3 times, this employee could not find it. Shockingly, when I returned home, I pulled up the registry with in seconds. Maybe I should have been more prepared and printed out the registry at home 1^st.
Wonder where Pottery Barn is hiring these people. Aren’t they trying to selling product.
I guess I should bring my business else where.

Something about seeing Pottery Barn in the city is somewhat calming. Finding a chain of anything is a considerable feat, and Pottery Barn’s experience is a pleasant one. Lots of variety, and usually very full. The employees seem to be very attentive and helpful!

Looks like I’ll be shopping for a new sofa but, I don’t think I’ll be buying it at Pottery Barn, Crate and Barrel or Restoration Hardware. I just read an article from Smart Money called «Pottery Barn Unstuffed». Now, keep in mind that it was written in October of 2006 but, unless things have changed drastically, it will put anyone off of buying a quality piece of furniture there.
Here’s the link to the article:
And, an amusing blog about it:
I still like the look of some of their furniture and I’ll still stand by my comments about the staff. But, I thought it best to offer a word of caution to other furniture shoppers. Make sure you do your homework before buying a major piece of furniture at one of these stores. I’m strictly going by what the team from Smart Money discovered about the lack of craftsmanship but, they’re very convincing. I’m open to changing my mind… just convince me that these article is wrong.

Why did they close down the Pottery Barn at Stonestown Galleria??? That was such an awesome and convenient location!!! Now I have to resort to the Chestnut or Market Street location, both of which have crappy parking!!! Minus one star.
The location here is smaller than I expected. They have high ceilings and really could have built a second floor. But sadly there is only one floor. There wasn’t as big of a selection as I would have liked. We were looking for sofa cushions and had nothing to choose from!!! Despite it being 4^th of July, there weren’t too many sales going on (at least not on things we were interested in). Looks like we’ll have to shop online!

Here’s a puzzle for you: A store has three employees on the floor and one customer. The customer is greeted by two employees near the main entrance and proceeds through the store looking for some items. About ten minutes pass. Who notices the customer and offers to help locate something she might want, but not see? Answer: At this store, no one.
That was my experience here which is unlike the very friendly and helpful service I am used to at other Pottery Barn locations. This is an attractive, small store in the heart of the Marina that offers customers very little aside from goods displayed on the floor.