Pmc – Property Management Consultancy, Inc.

Wow. I’m so glad that I am not along in thinking this is the WORST HOA management company! Reading the rest of the reviews actually made me laugh pretty hard… well not the actual reviews but the responses from PMC about the reviews. «Perspective clients should read our testimonials on our website» Seriously? Do you think we’re all idiots? YOU choose what you want to put up on your website.
We have had black mold growing inside our apartment from water damage/​leaking and the PMC was notified months ago. It took threatening them to get them to actually send out the first inspector. And since have sent numerous inspectors all taking the same photos and probably relaying the same info to PMC. The last inspector actually said if this was taken care of a few months ago it wouldn’t be as much damage as there is now. They finally got a crew to start taking apart our walls to fix but who knows how long I’m going to have to live with a gaping whole in the wall in several rooms.
I honestly don’t know how this company has stayed in business so long, they can’t possibly be getting new business. And on top of all the construction issues as of late they only respond when they want to respond or when you call them out on their BS. And then they try and throw blame to anyone but them… the contractors, inspectors, the board, and the tenants have all been blamed for things when it was their fault.
If you are looking for a mismanaged, family owned business that will take way too long to get anything done, causing more issues which ultimately I’m worried will run the building into the ground please choose PMC because they are right for you!

Broken windows, wall is falling apart in multiple rooms, spiders crawling into the apartment through the broken wall and biting us while we sleep. ZERO help from the «property management» company.
«Property management is the operation, control, and oversight of real estate as used in its most broad terms. Management indicates a need to be cared for, monitored and accountability given for its useful life and condition.»

Really astonished these people are still in business. It’s really sad that it is legal for them to continue the way they have. They came in with a couple «quick fixes» the cut costs– more plastic tarps, but no sign of fixing the problems– each week our living conditions diminish.
We have a broken window that is hanging off the side of the building, that they WILL NOT come fix, and I’m scared it is going to fall on someone down below and seriously injure them. We have also had mold growing in our wall, and instead of fixing it, they ripped out the wall, but a plastic tarp over it. Since then, it’s been raining. Water has leaked all over the floor, but that’s not the worst part. The worst part are the spiders and bugs that have been getting into the apartment. Spiders have been biting me and my roommates and I’ve been having allergic reactions.
The walls are falling apartment and we can’t get a response. Anyone reading this– PLEASE take action and get this company turned around. It’s not healthy and someone could seriously get hurt here.
Concerned and appalled :(

All the negative reviews about PMC are 100% accurate. I have expierenced most of the same issues mentioned on this review. Initially when our HOA board interviewd PMC they came across as very professional and promoted the HOA portal which I felt put them a step ahead of most property management companies… IT IS ALL SMOKE SCREENS !!! They do NOT know how to manage or update the system. Most of the request or complaints are on the portal for weeks before any responce is posted And in most cases they only update it once you call to check what is going on with the issue posted. Warning… do not hire this company to manage your property !

Clearly I am not alone in feeling that this company is an absolute joke. Do not expect them to return any emails or calls in a remotely timely manner. They are incredibly belittling and rude once they finally do respond. There have been several incidents in the removal and throwing away for resident’s personal items within our building. The ineptitude of this company has trickled down to the individual residents and has created a negative place to live within our own building. Many of the issues my roommates and I have experienced could have been easily avoided with any other management company — assuming they knew what they were doing. PLEASE AVOID AT ALL COSTS!

Absolute worst property management I’ve ever had to deal with. I’ve lived in my building for three years now and these people are so awful to deal with. They’re rude and condescending, and worst of all BAD at their job. They never notified the building that a unit would be going under construction for over 6 months and it’s caused nothing but strife amongst all of the neighbors, all of which could have been avoided had everyone been notified ahead of time. Do not use this company.

It should get NEGATIVE stars.
ABSURD company. Do not go anywhere near them. They are utterly incompetent at doing anything. Note the review below — this is how they would «manage» your property. They are not worth it, no matter how cheap their fees might seem against their competitors. You are going to pay the ultimate price — late fees, overdrawn bank accounts, mismanaged insurance payments, etc.:
Some months ago I got two messages from Justin MacKenzie, aforementioned PMC president, expressing concern over my negative review – one from his real account and another from the account of «Rowley A.» Both were signed «Justin MacKenzie.»
Busted! What a bunch of goofballs.
PS: I just read the filtered reviews. «Rowley A.» wrote *two* five star reviews of his own company! You go, boy! I would not take such pleasure in outing this guy were PMC not so routinely inept and unpleasant to deal with.

I’ve been an owner at a building managed by PMC for about 7 months. In that time, PMC has:
— Failed to respond to countless emails and phone calls.
— Failed to coordinate repairs for a leak that’s landing on our living room floor, going on 7 months unfixed.
— Ordered a costly repair that the contracted workers told me was entirely unnecessary, and that i requested not be done. (The HOA Board agreed with me not to do this repair, but they didn’t think it was necessary to follow up to be sure that PMC didn’t decide to do the repair anyway.)
— Told me not to call them.
— Yelled at my wife for calling with an emergency.
— Not known how to turn off a fire alarm, whom to call, or provide any assistance.
— Not been willing to help me contact a neighbor whose water heater was spurting water, since this was an «individual responsibility» as opposed to a building responsibility.
The few times PMC has had any positive response required many attempts and cajoling from multiple people.
That’s a pretty impressive 7 month track record. Our board and several other residents are having similar issues with them. They’ve really seemed to act all along like they want us to go away, and i’m hoping we soon will. I’d wholeheartedly recommend finding someone else, really ANYone else, to be your property manager.

Seriously terrible service and attitude.
I waited in the locked front door for two minutes, and knocked on the door since no one is seeing me and opening it for me.
This I knocked on the door. The guy in front of the table immediately turned around and gave a disgusted look. Then an old guy comes, with his terrible London peasant accent, «hey! You can’t knock on the door»
For god’s sake, if you don’t want ppl to knock, either get a door bell, or open your God damn door.
Really pissed. Never go back again

If it was possible to provide negative rating, this would be my choice. One of the worst property management companies in SF. Having past experience with several property management companies for comparison, PMC is by far the worst. Don’t ignore the reviews, they are written by clients and HOA members who have had direct experience with the company. PMC is unprofessional, unethical, inexperienced, and inept to conduct business in the property management space.

As a real estate agent I have dealt with a number of HOA management companies. PMC has been the best. The don’t overcharge for documents and they turn them around in record time. And there is always someone available to answer questions.

PMC farmed out our taxes to their dedicated CPA; a very rude and awful man. Now, our CA Tax filing from 2010 were returned with a $ 50.00 fee. Our Federal Tax filing was returned with a $ 10.00 credit but the refund is issued to «Susana Mckenzie». How can our HOA cash that with her name on it? I might have the displeasure of visiting PMC again.

I just put together that one of the only two positive reviews for this company was written by the company president, from the fake account of «Rowley A.» I think the post may have been already been flagged and deleted but I couldn’t resist sharing my discovery.
Some months ago I got two messages from Justin MacKenzie, aforementioned PMC president, expressing concern over my negative review – one from his real account and another from the account of «Rowley A.» Both were signed «Justin MacKenzie.»
Busted! What a bunch of goofballs.
PS: I just read the filtered reviews. «Rowley A.» wrote *two* five star reviews of his own company! You go, boy! I would not take such pleasure in outing this guy were PMC not so routinely inept and unpleasant to deal with.

If I could rate ZERO stars I would!
One word to describe this dreadful mgmt company «CLUE LESS», they are all incompetent. I work in a family business and we are all aware of customer service being the staple of any business. Without happy clients there is no business. The lack of follow-​up and knowledge this firm has, I am surprised they are still in business.
The VP which is Susana rarely replies to any emails and when she does it never provides any depth to the issues or any solution. Majority of the owners in our building would agree they all (every single staff member) lack any business sense. Understanding each building you manage it the utmost importance in any property management firm. Dealing with this company when we had water damage to our condo they were unresponsive, not helpful at all and clueless to all issues on hand. I pay HOA fees which include your salaries I except Supreme service.
I hope our boards of directors return to the previous management company. In this case PMC may be cheaper but, what you pay for is what you get. Crummy service!
Side note:
I have addressed my concerns to PMC numerous times and due to the nepotism of everyone there being related my issues have all been dismissed or ignored.
AVOID this company at all costs!

I just glanced over the reviews. It at is reassuring to see that I wasn’t alone in finding PMC’s service to abysmal – customers seem to be very consistent in this view.
I looked at the review because I just received the following message from PMC:
«I am extremely concerned to read this review: I really do not understand how things could have reached a stage at which you are feeling this way. Our aim tis to help all our clients, both boards of directors and individual homeowners as much as we can. So can I ask you to call me at 415 563 3957, so that I can learn more, and see what we can do to sort things out for you? Or e. mail me at
».
My only comment to PMC is that I gave you a lot of feed back in 2007 when I hired you. I complained about the unresponsiveness, incompetence, etc. PMC was awful, incompetent, took credit for work that I did, etc. It is truly bizarre that three years later they come back and ask what went wrong. I told you then. Look in your files and figure it out.
I guess the message from PMC is further evidence of their standards. They are responding in 2010 to complaints made in 2007. Par for the course.

These people are INCOMPETENT! Time and time again they screwed things up with the Condo that I live in. Elevator permits expired, paying people money without board approval, limited knowledge regarding projects. It was one constant screw up after another. The lies and the cover ups were unbelievable. This family owned company is the worst property management company I have ever dealt with.

I would give them zero stars if I could.

I won’t get into specifics but you don’t even get what you pay for here. PMC is slightly cheaper than other management companies in monthly fee but you will pay in other ways through the nose.
They make a lot of promises but they rarely deliver unless you press and press and press and even then they find new ways to drop the ball. The other reviews here pretty much cover it. They don’t really seem to care about doing a good job and don’t really manage your building for you as you would if you had the time or try to protect your interests.
For example, if a vendor came out on a repair call and say they fixed it and then the same issue occurs a few weeks later, PMC wouldn’t question the vendor and help you get your money back. They would just pay two bills for the same service. Why? Because it is not their money and they really don’t care, I guess. If their vendor says it wasn’t their fault, they accept the vendor’s word and keep on using the same vendors.
From experience, it would appear their vendors are more expensive than if you arranged a vendor all on your own. I thought a property management company would give you access to vendors more at a group rate since they are getting a lot of business thrown their way. But not with PMC.
I could say more but I think you get the idea. I would not recommend this company. There are many better management companies in the Bay Area who will serve you a lot better. Just do you research!

high priced, failure to perform
4÷30÷08 fired PMC, mean spirited upon notice, made transition very difficult
8÷25÷08 still cleaning up PMC messes
promised savings on insurance, when we fired them and acquired insurance on our own we saved over $ 500 — with the same insurance carrier
had tax work done by CPA and never submitted the completed filings, we’re still cleaning up

Bad, bad, bad company. As a board memeber, I’d expect a little more communication on how things are going. Rather, they just impose fees w/​o notification.
They’ll get you one way or another with additional fees — i.e. I requested for invoices to support some of the payables for a specific month. They came back and said there would be a $ 25 service fee. WTF? This should be included in their monthly mgmt fee, you think!!?
In a nutshell… all talk and no action. Some of the other board members have taken on an active roll in replacing and repairing items around the complex. Ridiculous!!!
The list can go on and on, but I’ll be even more furious. DO NOT USE THEM IF YOU’RE CONSIDERING AN ALTERNATE MGMT. COMPANY!!!