Planned Parenthood

Average wait time once you get into a room is 30 mins. Excuses given when you address them about the wait such as: I had a difficult patient; My tasks are scheduled minute to minute so there’s no management of time or great communication blah blah. Even if these are/​were true there should be no excuse for sweeping these issues under the rug or for giving improper care. I come here every 3 months for just my depo shot, so waiting around for almost an hour is ridiculous. Maybe, get some more help to work there, or provide better management. Two stars for the front desk who are usually pleasant.

I have always had such a great experience here. They continue to exceed my expectations on care and compassion. The staff is always so pleasant and I always leave in a better mood than before I came in.

Awesome, timely assistance from start to end. Knowledgeable, friendly, and considerate staff. Did not make me feel uncomfortable at all about anything. Overall, a better experience than I expected. Pleasantly surprised.

Probably THE WORST expierence ever. Made an apt for 250 pm (which I had to take the day off from work) waited 3 hours, to be lied to saying they couldn’t do my pap smear because of some excuse, which in reality the Dr just had a long day and didn’t want to see me. So I scheduled another apt for a Tues after work for 640 Tues. Mon the receptionist called asking if I could switch the time. I explained that my only day off is Sunday. They aren’t open Sundays. So I said sorry I can’t reschedule. I also verified I would b on time to my apt (actually 20 mins early.)And Now the receptionist says, I will most likely not be seen. But feel free to wait. THIS IS UNACCEPTABLE AND VERY UNPROFESSIONAL. its sad that even with an apt I’m still getting jerked around. This gives planned parenthood a horrible name. Looking at the other reviews, it appears this isn’t an uncommon thing.

This is the WORST experience i have ever had. Made an appointment for 6:10 and it is currently 8:30 and I have yet to see anyone. How is that possible that i was advised to make an appointment and everyone still was seen in the order they came. The place has closed and I am still waiting here! DONT GO HERE IF YOU EXPECT ANY TIMELY SERVICE.

Thank you everyone for being so attentively and nice to me. I’m not perfect in English, and have never been in that kind of clinics. But all the staff helped me and explained for me everything so patiently :-)

I am a health professional myself (doctor). Experience and compassion are important to me. I needed an IUD changed, among other lady things, so I had the choice of big-​name facilities (UCSF, Stanford, CPMC). Contrary to what may be expected of me, I always prefer to go to Planned Parenthood — I would rather pay out-​of-​pocket for their experience, expertise, and compassion. I would like to support this business for what they stand for and believe in.
For a procedure such as an IUD change-​out, it was actually difficult for me to find a provider at the big-​name facilities who would do this for me. I am also unsure if these practitioners would be performing this procedure on a regular basis! I knew that PP would be the best choice and the most experienced, and I was right. They do this every day, multiple times a day.
The procedure was nearly painless and I was very satisfied with their knowledge, friendliness, and clean facility. I had no discomfort the following days whatsoever. Highly recommend!!!
Thank you PP. I will come back!

WITH an appointment, it takes over an hour just to get a prescription refilled! Other PPs don’t take nearly this long. If you have transportation, go to a different location!

Treated like a woman abuser from the get go. This place is full of woman chauvinists & man haters! Despite the womans request, evry male partnr is excluded from the experience & treated as if he is abusively domineering & the woman is treated like a helpless weak submissive. This place seperates heterosexual couples & treats u like an unhealthy relationship when they dont want to leave the company of thr most trusted friend to the clutches of inconsiderate prejudice self righteous fascists!!!

I called at 2:30 to see if I could stop by without an appointment for emergency contraception. I was told by the front desk to come in at 3… Lucky me! I arrived at 3:05 and was told to provide a urine sample just to be safe. I’m glad they take extra procedures «just to be safe».
I waited 30min (not bad AT ALL for a last-​minute appointment) and I was assisted by Katie and Lisa. I’ve never been treated so kindly and genuinely. Lisa made sure to double-​check my files and noticed I was due for my re-​up on my birth control prescription (on top of the emergency pill that I was originally there for)…Talk about being one-​step ahead of me! Katie kept telling me t was «her pleasure» to help… and she wasn’t just saying this… it showed! What a great staff :)

I’m new to SF and don’t have health insurance (no job yet) & was so happy to find Planned Parenthood! I got a great exam and everything was free. I did have to wait about half an hour past my appointment time, but the friendly and knowledgeable and helpful staff made it more than worthwhile. Definitely recommend it!

Planned Parenthood, you blew my birth control-​loving mind.
It was a bleak Saturday, mid-​morning, an animated movie starring a rat playing in your waiting room, an inappropriate male would-​be partner beside me – the rain outside coming down in buckets. So perfectly Planned Parenthood.
Except that it was great.
The wait was short, though the visit was long, and I distinctly remember the sound of waves crashing down on me while I waited to answer delicate questions about my sexual history. Without even taking any clothes off! Go figure.
Was it the best surprisingly-​not-​shame-​inducing doctor’s appointment ever? Yes. Did I get anything for free? Well… no. But you women, all with your glasses and nice hair and kindness, you were so damn nice that I didn’t mind fronting the cash (I say cash but really it was a debit card) for the visit or the two months’ worth of baby-​free pills.
I say with this with love: I hope I don’t have to come back, but I sure as hell won’t mind if I have to.

Staff: Standoffish and overwhelmed. I sense a need for earned income from this relatively low-​touch service as they charge for condoms (in excess of 4 per visit), and made a big deal about scheduling an appointment in order to receive a proper stock worth. This implies that every time you want to have protected sex, (if your income is deemed sufficent to pay for condoms but you are actually poor), you have to make a stop at PP so they can evaluate if your income warrants you getting an std or not.
Many poor people do not look poor on paper and, as common income evaluations use gross income w/​o taking into account exorbitant cost of living, the cost of condoms makes not getting AIDS, or pregnant a luxury as opposed to a BASIC HUMAN RIGHT. That sucks. I ain’t hatin, I’m just statin’ that they should be free for all in larger quantities than one night’s worth, for example.
I walked to 7^th St clinic right after and they gave be a whole bag for free with no fuss. Thanks City of SF!

Well, I just came home after walking out on this PP location.
I waited over 2 hours to be seen, which makes me wonder why they even have appointments. After an hour, I went up to the window to see why i’m waiting so long to be seen and they explained that someone should have told me over the phone that there’s a 1 – 2 hour wait.
Then I waited and waited, and watched everyone who had walked in while I was waiting being called in and left.
Then I heard that they forgot to check me in, which I guess would have made me wait an additional 2 hours on top of the 2+ hours I had already been there for.
This is absolutely horrible. No apologie, no explanation. They just expected me to wait there for 4 hours and be okay with it. All I wanted was to pick up birth control pills. It’s a shame that this is the only location in the city. I hope they figure their shit out soon.

Mixed feelings about it.
Yes, they helped me, but I found them to be not 100% straightforward with me.
First they said they don’t accept walk-​ins. When I insisted, they accepted, said its going to be a long wait… which turned out all of 30mins (on Saturday morning)
Second, they asked for insurance, which I had, but didn’t take my information, and after I had my exams done, I got the bill, and they told me they don’t process insurances, so I have to do it myself. Not a good surprise.
So, In the course of the visit, i found out that Not all Planned Parenthoods are created equal. I’ll be going to ones on the peninsula, which are much more patient-​friendly.

I’ve been to this lovely Planned Parenthood twice so far. It’s clean, inviting and during my last visit I did not experience a very long wait. I also somewhat miraculously got my appointment the same day I called because they had a cancellation, but normally I would advise calling ahead. Appointments do fill up quickly.
The staff is so friendly and courteous; they made me feel very comfortable. I went in to get a prescription for birth control pills and, to my surprise, walked out of the clinic with a year’s supply in my purse. Completely free! Who knew it could be so easy? I used the teal Family PACT card. I highly recommend getting this card if you can.
Thanks Planned Parenthood. So glad you guys are still around!

Really long wait. 2+ hours.

Maybe I break anonymity by writing here but I just though I had to gush about what a great experience I had. Since being laid off and unemployed I’ve had to do a lot of things I wouldn’t otherwise do, and for me, that’s hard.
When my insurance ran out and I couldn’t afford Cobra I was worried about what I’d do when my birth control ran out. I tried to go to this San Mateo County Health clinic thing (I live in the city but my official permanent address is in san mateo county) and it was no good. I was embarrassed, felt exposed to the elements, and while I was waiting this drunk homeless person kept talking to me. Not that that’s the worst thing in the world, but when you’re already worried about stuff and feeling pretty low, it doesn’t make things easier.
This was the opposite of that experience. Planned Parenthood was very nice and clean and it was really quiet. All the people I interacted with (yes, even the usually grumpy front desk check-​in people) were REALLY friendly and nice. They smiled and treated you with respect. Which I can’t even say about a normal doctor’s office.
I just felt like it was a really quiet, respectful place that sympathized and helped.

Excellent women’s health care facility. They offer a wide variety women’s health services.
Staff is very friendly, helpful, and understanding. They answered all my questions and made me feel at ease.
The facility itself is very nice, clean, and new looking.
I highly recommend this place.

Just took a quick tour of the newly opened clinic. It opened in early 2011. Looks lovely. Great staff!