Physiotherapy Associates

Jennifer Kuhn is terrific. Knowledgeable, communicative, good energy, quite caring, and stays with her patients for most of the appointment (rather than passing you along to an assistant or just putting you in motion in the gym by yourself). Good location and nice office.

Beware of their billing scam. I went repeatedly over a year ago, and timely paid all of their bills. I then received an «updated» bill a couple of months ago claiming that I owed another $ 130. I called them and they said to call my insurance company for an explanation. The insurance company said they knew nothing of Physiotherapy’s billing practices. Then, despite repeated calls and emails to Physiotherapy, I did not receive an explanation regarding the «updated» bill; instead, I received a letter from a collection agency. In order to avoid negative credit ramifications, I paid the money. I had already paid Physiotherapy about $ 2,000, but I suppose that wasn’t enough. Please be aware that they can choose to bill you more at any time in the future if you have any copay or deducible. I hope they stop this practice, and have filed complaints with the Better Business Bureau and the Attorney General’s office as well.

I rarely post but I think it is necessary to join others complaining about the billing department. Clearly these guys have a VERY POOR back end staffing system, leading to them telling you that you will pay one price and then billing you for another. They even made me sign a piece of paper clearly stating that I will pay a certain amount and have the nerve to bill another amount. No other Phyisiotherapy office I have used had this problem, and clearly validated and informed me of my copay. RECOMMEND GOING ELSEWHERE to avoid the HASSLE. Actual care was good but not significantly better than other places that have their act together.

My PT person elizabeth is amazing 5 stars and all PT people. I wouldn’t even give a star if I didn’t have to give at least one. The front desk lady was so rude issue my insurance and she treated me like a child was rude and attitude when just trying figure out the situation. She was always nice then done PT told me sit down was so rude trying find out # called figure out the issue she got attitude so rude wanted to get out there literally tears how she treated me. Funny thing is she is the one that told me didn’t need make co-​pay error on her I was trying figure out attitude from her unreal I didn’t even say to her she one said I didn’t owe which after talking to insurance I didn’t so if she treated me like an adult or a person could be resolved out totally making me feel like she did. I honestly embarrassed so upset way she treated me in front of others patients turned out that didn’t owe anything she just let me call. Handle it without behaving so rudely explaining how co-​pay works. Sad amazing PT place not worth having deal with front desk girl attitude.

THANK YOU Allen Carpenter!
Lot of pain and not sure where to go — Allen was quick to asses the issues and help narrow down next steps… stayed an extra hour after they were closed to work through issues and made sure I was headed in the right direction. Allen even followed up with me to follow the progress. Amazing healer — and should be with 17 years of experience. He’s diligent, human and caring, but his skills, personality & professional character make him truly amazing.

Unfortunately, my experience with the administrative staff reflects the past experience of others. I received a call the morning of the appointment saying they accidentally «double-​booked» me and had to cancel. They blamed it on a new individual who hadn’t been trained properly on the scheduling system. I understand mistakes happen but when I asked to reschedule around the same time of day, the next available time was a month out. Given the injury, waiting a month to start physical therapy is ridiculous. If a mistake is made with scheduling, they should be a little flexible when it comes to rescheduling. I suggest going elsewhere where their administrative staff knows what they’re doing.

My PT was good but the administrative staff is awful. I would not reccomend this place.

I have been seeing Jen and her team for several months for tennis elbow. I found all the staff to be very professional and extremely friendly. Jen was very good at explaining my treatment, exploring the cause of the problem and working with me depending on how I felt on the day. She performed regular assessments of how I was progressing, what was working and what was aggravating my condition. She gave me many exercises to build up my strength and had no problem going over them with me to make sure I was doing them properly.
I had only one scheduling problem over the many months I was going, but this was rectified quickly and the staff on the front desk were always very helpful. I had no billing issues as some people on here have reported. I would certainly recommend Jen and her team for your PT needs — you will get individualized treatment and feel like someone really cares about your recovery.

I had a really wonderful experience here while recovering from a broken leg. My physical therapist, Nicole, is extremely professional and competent, takes the time to really hear her patients, and then makes sure that her assistants follow up. She loaded me up with some great exercises to do at home and I’ve made such great progress.
The space is lovely (large, old windows that actually open!) and the therapy rooms are soothing and pleasant.
‘m going to miss the crew here… they are all so encouraging and kind. I’d recommend this place, and especially Nicole and her team, to anyone needing PT.
Thanks you guys!

I have had a really good experience here with Allen and Lauren. They really know what they’re doing and the therapy helped significantly. Their goal was to teach me and help me achieve self-​sufficiency, not keep me coming back in for therapy forever.

I worked with Jen and her crew and they were all awesome! My doctor told me I had to go to attend 8 sessions before she could get me in for an MRI (damn insurance!). After 6 sessions, Jen advised me that it was her opinion that we pass on the last two sessions because they clearly weren’t working and there was no sense in wasting my time and money. I really appreciated that! Needless to say, I am now scheduled for an MRI which is what I probably needed in the first place but … everyone knows how insurance companies are!

If I could give separate star ratings for my interactions with my PT vs. the administrative staff, I would — but as it stands, I am taking an average of the 4.5 stars I’d give the PT and the 0 stars I’d give my interactions via phone with the staff for scheduling.
PT was brilliant. My therapist listened to me, had good instincts, and has helped me a great deal in my recovery process.
However, I have had near tear-​inducing interactions with the staff, via phone, in attempting to juggle my appointment schedule around. I’m not sure how many vehicle accident recovery patients they get, but in my case, I am juggling appointment scheduling with 10 different doctors. Sometimes my ortho surgeon has to go in for an emergency surgery and move my appt to a day when I have PT. Sometimes I have to make an emergency run to the hospital to get some snowballing symptoms under control, and I need to cancel. Life is really, really, uncharacteristically messy for me right now — and you’d think that the people who would understand this the most, are the people who want to help you regain the use of your limbs.
And yet, each time I have been on the phone discussing schedules and trying to reroute or get creative, I am met with the least helpful, almost road-​blocking type attitudes. This is NOT what you want when you’re looking for a team to partner with you in rebuilding your body!
Instead of offering possible appointment slots in a given week, I personally had to ask, «OK, what about Tuesday?», «OK, what about Wednesday?», «OK, what about Thursday?» — on and on, and got responses like, «There’s nothing.», «Only 10:30», «No».
WTF? It sort of felt like I was doing something wrong by asking for help juggling my schedule — I know it can be a pain — it’s a pain for me as well, which is why I apologized profusely, was as kind as I could possibly be, and tried to be patient despite the road-​blocking.
Bottom line is, it’s a blemish on the image of what would otherwise be a solid experience in rehabilitation. Never had any interactions like this when I was working with the folks over at Healthwell.

This place is terrible! I met my deductible after a month here, and I got no help here. I have terrible back pain, and it only got worse after my visits here. I was only ever given a work sheet with exercises to do, and e-​stim & ultrasounds. If i wanted e-​stim, i would just have used my own TENS unit. I never got any one-​on-​one attention, not even to explain the exercises to me. I could have done better work on myself using Google.
I would not recommend this place to anyone. There are many better physical therapy offices, for a fraction of what they charge here.

These guys (and girls) are great. It sucks getting injured playing the sports you love, but these guys helped get me back to playing soccer and running after two injuries in one year (broken foot and re-​injured surgically repaired knee). Nicole rocks!

Had a very good experience w/​Physiotherapy. Went in after I strained ligaments in my lower back and they got me back to my normal self /​routine in a few weeks. I worked w/​Nicole who was great to work with.
Overall the whole staff was great (except for one unfriendly woman at the front desk)

i haven’t been here in over a year and a half, but i wanted to write a Unilocal review as they helped me select this place for my own PT. the receptionists were friendly and helpful. i never had to wait more than 5 min to get into a room. i liked the one on one attention i got from Nicole before we entered the big room where all patients congregate for physical activity. she really listened to my issues and helped work out a PT routine that strengthened my knee but didn’t aggravate it further. modifications were frequent while i was in treatment but Nicole was really patient and great to work with!

I’ve had a herniated disc in my lower back for eight years. I’d previously tried cortisone shots and physical therapy, but my physical therapist had a very cold affect, and had terrible bedside manner. Physical therapy is a rather intimate experience that involves being touched by a near stranger. Bedside manner is important.
So after writing off PT several years ago, I resigned to live with the occasional flare up of excruciating back pain – sometimes so severe that I had to stay prone and doped up. Even then, painkillers wouldn’t touch the pain. It was bad.
When this happened again several months ago, my PCP said, ‘Enough. I want you in aggressive physical therapy ASAP.’ I relented, and a week later I started my sessions at Physiotherapy Associates.
Enter Chris. In addition to teaching me the necessary stretches and exercises to prevent future flare up, dude uses modalities like ultrasound and electric stimulation, in addition to massage and gentle chiropractic. Chris is a goddamn physical therapy renaissance man.
I’m a natural skeptic, and I also happen to work in health media, so I read a lot (LOT) of studies all day every day about the value of these and other modalities for injuries such as mine. Every session, I peppered Chris with questions, and dude was unflappable. He knows this medicine, and he is good at it. My therapy is ending at the end of this month, and I am going to my PCP to get a referral back to Chris to do some work on my shoulder.

Nicole, PT, is wonderful. The staff overall is very friendly and makes you feel comfortable. Everyone makes you feel at home and is looking out for you to get healthy again. The only bummer part is that they now charge $ 65 if you don’t cancel your appt within 24 hours. I understand it, but if you have an appt on Monday afternoon and something comes up, you might get charged for something out of your control. But if you can re-​schedule in that same week, you won’t get charged.

While my therapist was very friendly and talkative, I found the treatment to be too aggressive and painful. I tried a different physical therapy clinic and had a much better experience. I felt that the competition was much better.
The location is ideal if you work in the FInancial District. The clinic was clean, although the feel of this place felt like a corporate chain. Not particularly warm or welcoming.

I’ve been back to this place at least 2 more times since the original review. Jamie still rocks, and while they have had some staff changes since then, I believe all their therapists are great.
Matter of fact, I think I need to make another appointment soon…