Physician Access Center

This center is great! The staff was friendly with me and Dr Ketchum is a wonderful
doctor, the last time I saw him was 2007 for a Workers Comp case. He was very
attentive and gave me a prescription for Physical Therapy at this place up the block
from his office. This PT group was fantastic! I was suffering with intense pain and
with several months of PT with this group, I was doing great again. If you want to heal, I would recommend Dr Ketchum. He listens and is very attentive.

My insurance company referred me to Dr. Ketchum after a burn accident. Dr. Ketchum was very attentive. He asked that I come back for new dressing each day, and it was he who inspected and dressed my wound. Many doctors would have other staff perform that task. I was new on the plan and so impressed that I asked if he would be my regular doctor. Since then I am a regular patient and beyond pleased with his service. It is especially comforting that his schedule is not saturated. There is always time to add same day appointments. There may be a wait, but I know the doctor will see me the day that I feel ill.

It looks like the only reviews so far here are for Workers’ Comp related injuries, so I can’t attest to this place in that regard, but I just went here because I cut my leg 10 days ago and was worried it was starting to get infected. I work right around the corner and just wanted to quickly see a doctor where I could make sure I wasn’t going to have to have my foot amputated or something.
Location-​wise, it couldn’t be better, right in the heart of the fi-​di, walking distance to tons of office buildings.
The place is old, gross old. The staff was fine. Their demeanor on the phone wasn’t overly accommodating, but who cares, I just wanted an appt, and they got me in within an hour of calling.
The exam rooms are really bad. Magazines from 2007, it kinda felt like a makeshift office or something, no artwork, nothing.
Wondering if the majority of people here are Workers’ Comp related so it’s no frills?
Regardless, within ½ hr, I had my paperwork filled out, was seen by a Dr. (Dr. Ketchum, who was very nice, thorough, and speedy) and had a prescription for my infected leg, and back to work.
Can’t complain!

I went in there for an RSI injury related to my job. Here are my dealings with them.
1) Had a scheduled appointment, showed up. Told to come back tomorrow because the Dr had an emergency.
2) Showed up the next day. Waited about 15 minutes (I guess that’s expected with doctors in general). This doctor was one who had a bad attitude and had an air of arrogance (pretty common with doctors). And of course it seemed like he just didn’t care all that much. But anyway that’s not really my primary complaint. Was told to come back in 2 weeks for a follow-​up
3) Called the office the next day because I had a question about my treatment plan. Was told I would get a call in 24 hours.
4) Got no call, called back over a week later with the same question and told them I had asked this already with no response. Again, they didn’t call me back.
5) Went to my follow up. The doctor wasn’t there because he was «in surgery». The nurse just gave me more medicine without a thorough examination, and that I should come back to see Mr. high and mighty next week. I guess I should have figured as much with his business card:
Smith A. Ketchum, III M.D., Medical director. (BTW, there’s only 1 doctor working at this place and it’s him.)

Dr. Ketchum and his office staff provides the worst standard of care I have ever experienced with any doctor (and yes, I’ve been to quite a few!!) I only went to him because he was part of my worker’s comp network doctors and was the closest to my office. They do not show any care or concern for the pain that his patients are going through. My co-​worker went to see him and expresses the same feelings as I do!
I was frustrated at the fact that I needed to follow up so often with Dr. Ketchum’s office for every single detail in order to make sure that things are in the process or even done right, otherwise it would not be done. I was even referred to the wrong doctor for the procedure that I needed!
As I mentioned before, the worst doctor’s office ever!!! Go to any other doctor and you’ll probably have better luck!