Petco

Location moved down the street to 2300 Bryant

Um no. Not only does this store stink worse than a pile of boo-​boo, the people that work here have hella attitude. I came in here one time 15 minutes before closing to buy some food for my pooch Frankie, and I’ll be damned if I could find someone to help get the bag I wanted off a high shelf. When I did find an employee she sighed heavily and told me that maybe I should have shown up earlier if needed help getting something off the shelf I couldn’t reach because they were trying to close. What??? Isn’t this what they’re paid to do? It’s not my fault that was the last bag of food I wanted and it was way out of my reach. Seriously, never again will I set foot in this dirty store with rude employees. I work hard for my cash and am not feelin’ the attitude or the stank of this place and its workers.

a few weeks ago i was in the area with my pooch and decided to stop in to get his nails trimmed.
The groomer made a big deal about me holding my dog still so he wouldnt get bitten… i told him that my dog wont bit… he. at least i think it was a he… threw me attitude…
Bitch…i’ve known my dog for almost three years. you just met him… he WONT bite you…
then he proceeded to barely trim anything off his nails… i could have done this myself.
I’ll stick my Wags on polk street from now on…

Never, ever, EVER buying anything again with them. They are the scum of the earth. Rude, not helpful at all people. Their online site is even worse. Took them a month to ship an item and even though I called to cancel it, they shipped it a week after my cancellation anyway.
I’ve also heard they mistreat the animals in their stores and high numbers have died because of it.
Hope they go down soon.

Que horrible. I came in here the same night that I adopted a dog from the SPCA, because I needed some treats, a crate, and the basics to get us started for the week. The SPCA gave us a list of places that offer a discount to new adoptions, and PetCo was on the list (amongst many others, but this just happened to be in the area).
I walked in to a nearly empty store (three other customers roaming the store, but no one at the check-​out counter). There were two employees standing at the counter when I walked in, so I thought I’d walk up and ask about the discount package. I stood at the counter staring at the employees for nearly five minutes while they carried on with a personal conversation, and didn’t even acknowledge that I was there. Bogus. After finally receiving the adoption discount package, my boyfriend and I wandered the store to look for a crate. We had no idea where to look, found one crate in the entire store… yes, just one. It was labeled «box 1 of 2», but there was no 2^nd box to be found. We thought, surely there must be something else somewhere, so we looked around for the help of an employee. Sadly, they were also no where to be found.
Despite the fact that my dog was already walking around with a toy in his mouth, we opted to go to a better local store where the people actually even gave a crap if we needed help.

Wow. My worst and last experience with Petco tonight. I came in earlier and bought a new brand of pet food for my cat… nutro something or other — I come home and check it out on-​line and find out that there is a recall on that same brand of cat food per the press release all «nutro natural choice dry cat food» between certain dates are supposed to be taken off the shelves. The date on my cat food falls within the recall dates. Being a fur-​loving conscientious pet owner, I call before I trek all the way back there to return the cat food. Wow… a simple return turned into a ½ hour wait and the rudest customer service I have probably ever received — from J — –, who is supposedly the manager. He starts freaking out and huffing and puffing… like I’m wasting his time!!!
And I got to spend an hour of my evening at Petco thanks to their incompetence. Ouch. At least I stayed calm & peaceful throughout inspite of my own exhaustion after working a 10 hour day. I’m looking forward to writing a letter to the store manager though. Needless to say, after years of buying my food here, I will never go back here, ever.

Palpable apathy from the employees, stink beyond the regular pet store smell, birds that have constantly dirty water, and god help you if you actually need help with something. The only saving grace is their low cost vaccination clinic, hence the extra star.
Pet Food Express on Market is really the way to go.

Worst Experience Ever
Came in for a rabies shot ($ 15) and ended up springing for the luv my pet pac ($ 49) Nearly had to karate chop the woman in line to get her to knock off the hard-​sale of some flea meds… Once I was hastily ushered to the shot counter, I had to fend off further hard-​sells of various products that I as any decent human who loved their dog simply HAD to spring for. The woman at the counter, hostile and rude, tried to put the fear of God into me. Actually showing me photos of heartworms, selling fear with the same tactics employed to make wealthy many a pharmaceutical enterprise or warmonger.
After the abuse and spending over 3x’s as much as I had anticipated, the woman has the audacity to say (to MY dog) «Mom, should’ve brought a treat, huh?» In an absurdly passive-​aggressive manner. Wait a minute, am I not at Petco? There are f***ing treats all over the place and I just spend $ 50, could ya spare one?
Utterly sickened, I dazedly wandered away trying desperately to escape. The woman screeched, «Ma’am! Proceed to that counter!» As if I were going to fun off without paying.
Completely appalling

stinky!

I give a 1 for customer service and parking, but –4 for the expired dog food! My sister and I no longer go to this Petco (or any at all). Maybe they don’t restock the senior dog food? Employees don’t check to see the dates on the food? A couple of times we’ve bought expired dog food and end up hauling the big a$$ bag back to this location for a refund. We thought the first time was just a mistake, but a second time months later??? One of those times was around the dog food scare, when a lot of dogs were getting sick from certain brands. It doesn’t help that this Petco sells EXPIRED PET FOOD! NEVER AGAIN!
If you do go, check the expiration on the pet food before purchasing!

I only go here to get crap for my fish and because they have the dog food I need for my pup.
BUT man Petco is the place where the pets go because this place smells like they carry vats of stale dog urine in the back, it is hot and steamy inside too which isn’t helping much of anything.
They should be required to give their workers masks to protect them from the urine stained air they are breathing throughout the day… let me also reinforce how badly the Potrero Center sucks!

I remember this place when it was Sammy’s. It was awesome. The employees were awesome. Even though the prices were a little more expensive than elsewhere, I would go here for the cat supplies because everything and everyone here was so amazing.
Petco is not awesome. It is sad, pathetic and something to avoid.

Everyone really hates this place and it makes me sad because as Joey said, we got the most wonderful conure there — our little pumpkin Max. No, we didn’t intend to buy him, but he practically tried to squeeze out of his cage to come home with us. Hmmmm… maybe he didn’t like Petco either.
Seriously, though, while I would never recommend buying a pet at a place like this, whoever sells them their larger birds is a great breeder because they are really tame and friendly.

We just adopted a new dog from the SPCA and went to Petco right across the street to get a crate. The people that work there are complete morons. We asked three different people for help, to no avail. Finally we took matters into our own hands and looked near the back, found the item that the three aforementioned sales people said they did not have: a larger crate. Oh yeah, it was covered with pee… some dog must have marked it. No biggie, but come on people, get it together! These people are overpaid at minimum wage!
Also, Petco doesn’t carry Innova dog food. They do have plenty of Iams though… generally lower quality pet supplies. But sometimes it will do in a pinch.

STAY AWAY FISH OWNERS!!!
This place is a disaster. My girlfriend and I went here out of desperation because our fish were sick and our regular store is closed on Tuesdays.
There are DEAD fish in their fish tanks. When I told the person working the aquarium/​fish care part of the store he did NOTHING about it. He spoke to me as though I was an idiot and said, «Oh, that’s nothing.»
When looking at the fish medicine, the «fish expert» came over to talk to us. He looked like he was a freshman in high school and proceeded to stroke his own exaggerated ego for about 15 minutes by explaining to us why he is a fish expert (he owns a lot of fish, one that cost him $ 3000 … and when it grow up to be a big daddy fish, it will be worth the same amount as a car … so that’s why we should sleep with him and ride around in is fish car with him). Ok, so maybe he didn’t go that far, but his advice was wrong. He told us to buy a medicine that actually didn’t help our fish .
Good place to pick up a bag of puppy food — perhaps? Bad place to get any credible advice, at least about fish and marine life.

Top 10 reasons I hate Petco:
10. Reptiles that escaped their enclosures were found dead weeks later and/​or stepped on. And you thought steping on dog turds was uncomfortable.
9. Soaked chinchillas were kept in tiny cages with no room to escape dripping water bottles (talk about modern Chinese water torture).
8. Birds escaped their enclosures and flew around the store only to die because they were left uncaught.
7. Mite covered reptiles were kept in dark and dank sick rooms some left for up to 2 months.
6. Frogs were burned alive by heat lamps.
5. An obviously ill gerbil who was bleeding from the eyes and nose was on display with a healthy gerbil.
4. Live, healthy fish were removed from tanks and slammed against a table so they could be fed to turtles.
3. A mouse who appeared to be dying was on display, the animal was stuck in a running wheel and having difficulty breathing.
2. Hamsters kept in the sick rooms died of wet tail with medications being withheld. They were then given cabbage to promote diarrhea in order to kill them.
1. An employee was seen laughingly sucking 2 parakeets into a vacuum, the birds died as a result and the employee was allowed to continue working at the store.
And this is just a sampling of the literally hundreds of cases of extreme cruelty that Peto has committed over the years. Jeez, these guys are like the George Bushian deathlords of the animal kingdom.

I TOLD my boyfriend never to go to something like a Petco. Well, actually, I didn’t have a chance to, but I WOULD have if he had bothered to consult me first.
In a city filled with groomers with great reputations, we took the precious poodle to Petco. Oh my god.
First, the initial drama: we get there 20 minutes late. We’re informed that if we’re late again, we’ll be turned away. If only they had done that this time!
So this groomer guy gets his instructions: one poodle puppy cut, please. He responds as if he knows what this means. Later we find out that he in no way knows anything about dog grooming (only dog hacking), let alone what a poodle puppy cut is.
The call comes: she’s done. Or so we’ve been lead to believe. We arrive, and they ask for payment. Who else makes you pay before you get to see what you’re paying for? Let this be a warning to those who would follow after us.
So they bring out what used to be a poodle. In its place is some kind of alien-​hairstylist-​autopsy survivor. The «groomer» hasn’t even touched her feet. Her topknot is completely shaved off. She has hunks of hair hanging off her face and body. Everything is uneven. One ear is longer than the other.
And she’s crying. Clearly traumatized.
Before we can escape with the poor pup, he notices one of the aforementioned hunks and says, «Oh let me go clean this up,» takes her back, and returns. He offers to give us a free cut in six weeks, because he needs a poodle for his certification test. He isn’t even certified to be working on our dog?
There are still inch and a half long tufts hanging off her feet. Now I know this is going to sound ridiculous, that the next thing we did wasn’t get the hell out of there as quickly as possible, no, but instead ask, «Um, are you going to do her feet?» to which he replies, «Oh you want poodle feet? That’s not on the card.»
You have to understand the immensely altered psychological and emotional state going on, when one is presented with one’s pet butchered beyond recognition by the recent escapee of some nearby mental institution masquerading as a professional service provider. Fight or flight has nothing on the numb idiocy that thickened the air so heavy we could hardly think, let alone move.
He takes her back a second time, and when he returns he’s clipped her feet down some, but they’re as uneven as the rest of her.
And she’s still crying. Thinking of nothing else, we finally escape.
At home, we calm down, and decide what to do. We call up Petco and demand our money back. We talk to four people before someone agrees to call the regional manager and get back to us. While we wait for him to call back, we call American Express to ask about disputing the charge, should it come to that.
Thankfully, the manager calls us to say that he will authorize a refund (good call, bucko – I don’t go away very easily). We ask to have someone other than Edward Scissorhands clean her up, since she is in no condition to be seen in public (the roommate asks, «Did you do that to her on purpose?»)
The dog is depressed, and hides inside. If you know poodles, you know they consist of two parts: fur, and ego. Not even trying to cover it up in her angora sweater makes going out in the daylight tolerable.
Two days later I take her over, and the grooming manager meets me. Now this lady is awesome. As soon as we got into the grooming area, pup starts shaking like I’ve never seen before. I’m doing reiki on her to no avail, and the manager handles it all very smoothly.
She agrees that the haircut is unacceptable, and seems genuinely bewildered at how it happened. She assured me that the person who cut her hair didn’t mean to do it, and I could tell that the one thing on her mind, besides trying to fix his mess, was thinking about how to make sure he never did it again.
Would my ego have gotten more satisfaction had she denounced him vigorously and expressed thoughts similar to my own? Of course. But that wouldn’t have been a very good manager, and I appreciate good managers.
I also appreciated the cleanup job. Pup feels pretty again, even if she does look something like one of those grey aliens from X-​files. Imagine a grey with dog ears. Some poodle, eh? But at least it’s even. And some guy on the street said she was cute today, so the purple bows in her ears are working their voodoo.
Now, not that I will ever let the boyfriend step foot into a Petco again, and not that I ever would have… but if Petco were, in some alternate reality, a good business, they would have done one more thing different (besides not fucking up our dog, and not arguing with us about making it right): they would offer us at least one more free cut, if not two. The next will just be a body trim, and that will get us to where we were BEFORE Petco. Then the second cut will get us to where we WANTED to be after. So, four hair cuts. Three months. Petco owes us, damnit.
NEVER AGAIN.

While I appreciate you helping me carry my doggie fence to my car kind sir, I’m pretty sure that’s the only help you have given anyone, and I think you might even hate animals. You might be dead inside too, cuz you barely looked at my awesomely handsome new four-​legged friend. I did however catch you staring at my chest. My eyes are up here guy!
This has to be one of the most depressing stores I’ve ever been to. I would much rather spend a bit more at a boutique pet store, than here. Was it even that much less expensive? Do i even care? I wont go back here. Give me dog lovers. Give me people who care, and actually know how to care for an animal other than themselves, and I’ll give you my business.

Petco. Where the Pets go. TO DIE!!!
This is the most fucking depressing store on earth. So many half dead hamsters, gerbils and rats being «taken care of» (i mean that in a strictly Mob boss type way) by a staff that can best be described as one (small) step above Avenue D junkies, pimps and whores. I have to use Avenue D in NYC as an example because there is nothing quite as horrific to compare it to here. Well perhaps Union City but still.
Please, please, PLEASE don’t patronize pet stores that sell live animals. They don’t do any screening of the buyers and that means these animals can go home with anyone. That scares the shit out of me. I knew this moron kid in the 3^rd grade who snuck his hamster into school and would sit on it at recess as a sort of party trick. I reported his ass to the teacher and then spent the remainder of that year getting beat up by him and his bully friends. Today, he is in jail. True story. And parents, don’t teach your kids to respect and appreciate animals by buying them a gerbil at Petco. If you want a «pocket pet» (meaning, the littlens’ like guinea pigs, rats or hamsters), you can find them all at your local animal shelter or SPCA. Like Maria D. says, there are so many wonderful smaller pet stores in the city and surrounding environs, there is no point in patronizing Petco… it’s not even really cheaper. Also, if you are complaining about spending a little more for food, toys and treats at the cities smaller pet stores, I have this to say: 1) move the fuck out of the city, you obviously can’t afford it here and B) it’s like, what? a couple bucks cheaper at Petco? COME ON. Have one less drinky drink at happy hour, you fat lush. Anyways, If you want super cheap, you can go to Pet Club
They have better prices on pretty much anything (even the fancy schmacy brands like Wellness and Natural Balance) than anyone else. There you go, you cheap asshole. Now go save your ten dollars on dog food. I know you need it to go towards the $ 4,000/month rent on your loft anyway. Oh, wait…

Excuse me, can i get some assistance
Iam a Barbarian. I like a good tasting Dog-​bone
I like a good quality dog-​collar around my neck!!!
I also need dog-​bowl, to scoop my rice in there.
and Some dog-​food that contain Monosodium glutamate (MSG)