Peninou French Laundry & Cleaners

Avoid this place. Took a few of my items here on a recommendation from my guy at Burberry. Ignored the reviews knowing most were just whining about prices. That ignorance on my end was a hard lesson.
When I picked up my clothes I noticed that my Our Legacy bomber jacket had lost its hold on the bottom after they cleaned it. I called them, they said bring it back in so I did.
Lady at front desk was clueless, kept citing she’s «new to the company» and was clearly irritated that I was even coming back to have something fixed. Waited a full week for them to call me and give me an update. No call so I reached out them.
Lady whom picked up said oh yup everything got fixed, feel free to pick it up. So I do and guess what… Still exactly the same. Lady at desk kind of just did the «oh well what can you do shrug» and said I can write and call the corporate office.
So all in all. Shit service. Poor workmanship. And for all that u pay 2−3x more than most places. Unless u like giving your money and time away for free avoid this place.

Red wine on my light Max Mara jacket — the prognosis was not good. Peninou worked on it by hand until every trace was gone. The quality of their work, the attention to detail, the care they take of your items from start to finish — it’s unlike any other dry cleaner.

Peninou French Laundry & Dry Cleaners deserves 6 stars in my book! I had a beautiful Burberry dress coat that had been my mother’s. It was in a closet that had been accidentally flooded and the coat was covered in thick mildew and black mold. I was heartbroken. The cleaners that my insurance company picked would not even touch it and returned it unceremoniously uncleaned. Burberry in SF recommended Peninou and I am so glad that I went there with my coat. Nick and his team made me feel at home, and promised to do their best. When it was ready, I was SO thrilled. There was a tiny tiny discoloration on a coat that had been awash with mold. I have been so pleased with their work and service that I just had another special coat cleaned there. The pricing is fair, the work is impeccable. Thank you Nick and your team! You have made me so happy!

Great place to dry clean leather jackets! I had an old leather jacket that was pretty beat up and they did a nice job removing a stain and cleaning it. Great customer service too.

This is one of the cleanest dry cleaners I’ve ever seen. Great customer service. Nicholas Bacon had the best personality I have seen a while in customer service. Great, smile and energy! Keep him around and keep up the great work with the company!

BEWARE (I am rewriting this as Unilocal removed my initial review because I printed the name of the Peninou General Manager I had spoken to several times about my ruined clothing)
I was a loyal customer of Peninou for 20 years and gave their business thousands of dollars over that time to clean over 700 items of my clothing. During those 20 years I never complained or made a claim. Then a few weeks ago I gave them to clean an expensive gown that I wore for a few hours to my daughters wedding and had a few stains on the hem. It was returned to me a week later in a ruined state and a different color with the origional stains still there. I was charged $ 199 for the privalge of having them destroy my clothing. I complained and was contacted by a customer service person who was accusatory and rude and treated me like a grifter who was trying to take advantage of Peninou instead of the loyal customer that I was. He also told me that their stores video tape their customers and asked why I had been looking at the lining of my dress while in their store. I found this a bizarre question and the secret video taping a violation of my privacy.
I then contacted the Peninou General Manager by phone who acknowledged my 20 year loyalty and 718 items and thousands and thousands of dollars I had paid them over that time. He also ackowledged they had damaged my clothing. However he was only willing to give me a $ 600 «store credit» that with their margins was only costing them I estimated about $ 200. The dress was brand new and had receipts and cost $ 2500. When I insisted that he remimburse me in full for the cost of the destroyed dress he refused and laughed and told me that I could try my luck in small claims court. I am appalled that this business would treat a very loyal customers who has given them thousands of dollars over the years in such a poor way. I have never been to small claims court before but I am taking this case there. My research has shown they have had judgements against them in the past and my hope is that justice prevails here. my advice, TAKE YOUR CLOTHES TO ANOTHER CLEANER!

Allen @ Peninou headquarters went over and beyond to help assist with a situation that was not getting resolved at one of the local stores. I called him, and he took time out of his busy schedule to understand the issue, then discussed options to resolve the problem. Because of him, I am still a customer of Peninou.

Most people in this modern age wear clothes and don’t think about all the work involved in a garment. I’ve taken my clothes here mainly because of the fast drop off and pick up service– it’s practically a drive through. Yes, it’s pricey, but they repaired things with an excellent skill, solved stains I thought would not come out of my very fine fabrics. Sure, I’ll use a different store’s toxic chemical cleaner for my regular day use wardrobe (and wonder if it’s killing me) but this is the place I go to for respectful proper cleaning of heirloom linens, and my most expensive pieces in my closet. Highly skilled resourceful repair work on my «oops» fabric rips and damages.

We used Peninou as we saw them picking up from our apartment building. In their defense, they did call my husband and go over the pricing with him after pick up. He was confused but did realize it sounded a bit high. Holy mackerel! They charged over $ 24 to clean a sweater of mine … and they pointed out that it was missing a button, but they didn’t fix it! Each item has a short story written about it on the receipt. They didn’t think much of my Old Navy kakis that they cleaned. But they really liked my husband’s Robert Graham shirt (think Cam on Modern Family). They charged $ 27.96 to LAUNDER it. I take full responsibility for not doing my research up front. I just never imagined :) Think we’ll try another service. But it makes for a funny story.

Before going to Peninou I read the Unilocal reviews, so I was warned what to expect. But, I was still surprised when I experienced their pricing process. I asked the very nice man at the front desk for a price quote on a dress. He first looked at the label — which was a designer name that I happened to get at 75% off retail — then quoted me $ 80 to dry clean the dress. There were no stains. No hard to iron pleats. It was a basic dress.
He almost seemed apologetic when I asked why the quote was so high. He said the price is based on the designer, item and color of the item. I wonder how much it would cost if the dress didn’t have a designer label? FYI… the actual price is usually less than the quote. They do a great job but it’s crazy expensive.

At first I thought «YAY» this is a great cleaner, but as the weeks wore on I discovered differently. And the fact that it costs more is not the issue.
This company is not only OVER priced but, seems to determine the pricing based on how they «feel» that day. They determine what is designer and for some unknown reason it costs much more to clean a designer item than a non-​designer item of the same shape, content and size.
There is also absolutely no customer service, when a pair of pants were damaged beyond use, they simply said «well we said it may bleed», bleed — it was as though they were washed in a washer.
All that combined with the amount of paper used, etc. this is a big NO!!! I never mind paying more for quality and service — but, in this case those are lacking.

It’s my fault. I was stupid enough to continue using them after they said they delivered my Armani suit a few years back even though they didn’t and I had no recourse. So now they ruined a pair of my wife’s pants and we still had to pay to have them cleaned/​ruined. Goodbye Peninou.

I’ll start with the obvious. They are for people who think very VERY expensive prices equate with very VERY good quality. They are basically embodying Thorstein Veblen’s theories on conspicuous consumption. (And if don’t know what that means, Vivian L, then that’s fine. It’s still the place for you, right?)
Actually, you can bring any clothes there, why restrict it to designer labels? — wouldn’t it be more Big League to get your t-​shirts dry cleaned? your underwear? your socks? dishrags? steering wheel cover? paint dropcloths? That is motherfucking bigtime.
Thank goodness that there are still such charming people in San Francisco willing to overpay for dry cleaning. Otherwise Peninou would not survive.

I’ll start with the obvious. They are very VERY expensive. But they’re also very VERY good. They’re basically the Madame Paulette of San Francisco. (And if you don’t know what that means, this place is probably not for you.) You don’t bring your average mall brand stuff here — this is for the big leagues, and there’s no better place to get your designer duds cleaned and taken care of in the city. Service is impeccable, and the free delivery/​pick-​up is a nice touch, too. Though at this price, you should expect nothing less. :)
5 stars for the work
–1 star for the astronomical prices

Always and forever, the very very very best dry cleaners in all of SF.
As always, my hero dress from Chloe is incredibly complicated to clean with about 6 different silk panels with tons of hand sewn minipanels. They hand stitched a slightly torn inner panel seamlessly!
And when it comes back, it comes on a stuffed dummy hanger to keep it’s shape properly. Yes the cleaning is very expensive, but I wouldn’t trust anywhere else for my very expensive, intricate ready-​to-​wear.
It’s also really conveinent for me since they do pick up at several locations, including the Infinity apartments, Rincon, and millennium!

I’ve got to say it’s odd to see the negative reviews. Granted, some of their pricing is out of whack with the market, and sometimes I wish they were open longer, but I’ve been bringing shirts, sweaters and jackets here for years without issue. In fact as far as dry cleaning goes they’ve always done stellar job no matter the material, stain or time crunch.
If I’m honest with myself though, I’ve used them since 2007 or so based on their customer service, specifically from Trisha, Marcela and now Jenna. They remember me by site, they always seem to pick up where our last conversation left off, and they smile more than humanly possible which can only mean: A. I’m a joy to be around, or B. they’re just astoundingly good at customer interaction.
Either way, I’ll continue to pass the 3 – 4 dry cleaners that are closer to me to head to this Peninou location.

They shrank a pair of my wife’s St. John knit pants. They say they followed proper procedure and it is the fault of the pants. St John says there are no issues with this fabric.
I say beware.

Peninou is over priced and careless.
I brought my shearling coat to them for cleaning. They wanted me to sign a waiver in case they ruined it. Umm … I do not think so.
Also, when I picked up my shirts, I noticed they were not even clean. So, they remained and I must return to Peninou, unfortunately.

Although I didn’t actually leave my clothes here to get cleaned, I wanted to say how impressed I was with their free cleaning quote and customer service!
I’m very happy they offered a free quote because after learning that 1 dress would cost 60 – 100 $ I realized this wasn’t the place for my budget. The clerk very nicely apologized for the expensive price and seemed genuinely understanding when I said I would go elsewhere. She offered me a hanger and said other objects (not a long dress) are much less expensive.
I greatly appreciated her honesty, and am so happy I didn’t learn the price after the service was already done!

Really, the only gripe worth any merit that people have to say is that Peninou is expensive. And yes, they are — but you get what you pay for. If money is no object to you then by all means, use Peninou on an everyday basis!
For all of us regular folk, I don’t recommend using them as your everyday cleaners because the cost is just too high, but I do for your valuable couture pieces. They’re the only ones that will treat it right and pay for it if they mess up. In addition they are the only cleaners I refer my Residents to at the luxury high rise I work at as a concierge. Only the best for my Residents and Peninou never disappoints!