Pauline Susanto, DDS

I think Dr. Susanto is great. She is incredibly thorough… and thoughtful. I have been out of the state for 20 years and one of my joys-​of-​return is having her as a dentist again. We immediately picked up where we left off 20 years ago. I just had my teeth cleaned and now they sparkle. I also really appreciate John’s gentle manner on the desk. He’s not pushy and over-​bearing. He’s mellow and calm. He went out to put coins in the meter for me – at their expense! And everything in the office is high tech.

I’ve been going to her all my life. She keeps my teeth looking and feeling great. I love her new office on Ocean Avenue.

She is fine. Not great but fine. The gentleman who runs her office however is extremely annoying and honestly, incompetent. Does not return calls when asked. So unprofessional. With so many other dentists in the area, there are other choices. Like the other reviewer said, we are looking for another family dentist.

As her patient, I am really dissapoined with her office, have called twice to schedule an appointment and have not had a call back. Very unprofessional, I am looking for a new dentist for our whole family.

Prior to coming to Dr. Susanto, I used to drive downtown to see another dentist from the outer Sunset District. I was tired of fighting traffic and paying for garage parking. Dr. Susanto’s office is a dash away from where I live. There is free parking in the back of the office. The only drawback is that the lot is closed on the weekend (this is the decision of the owner of the office building, not from Dr. Susanto). But there is plenty of street parking available (2 hour street parking in the neighborhood if you hate the meters).
The funny thing is I actually knew the entire family for years and years before I found out she was dentist. You might say «I guess you didn’t know her that well then eh». I think it really speaks to Dr. Susanto as a person. Very humble and caring. Money does not drive her. When you see her outside of work, she doesn’t promote her business and/​or solicit her friends.
The first thing I look for in a dentist is if he/​she is good, the next thing is if he/​she is honest and caring. Dr. Pauline Susanto is both. She is gentle and thorough. You never feel rushed out the door like some other dentists. She gives you her full undivided attention. I’m fortunate that I don’t have many fillings, but the ones I had done were pretty painless. I’m not a screamer and I have a fairly high pain tolerance, but some other dentists had my sweaty palms gripping the chair for dear life… and this is just for the teeth cleanings. You’ll have none of this with her.
Oh one more thing. A number of years ago, my friend got his tooth knocked out at night playing basketball. We called her. She drove and came out to her office late at night to fix it. And she was not even his dentist. Dr. Pauline Susanto, I highly recommend! :)