Patelco Credit Union

I wish I had read the first two reviews before going to the Sunset Branch. I went there to get a home loan and I waited for 45 minutes before anyone would even talk to me. There was only one loan agent and no one to greet you when you go in. I found the sign up sheet and put my name on the list. After waiting for 45 minutes the loan agent finally got to me only to tell me that he doesn’t do home loans. I had to get the name of the loan agent and make an appointment with him if I wanted to take out a loan. I asked one of the tellers for the branch manager’s name but they said he was on vacation. I asked for the manager’s supervisor and I was told she was in Redwood City but that Patelco has «Internet Phones» so you can’t call her. I then called the 800 number only to find out they are outsourced and take information for many companies not just Patelco. Overall it was a very frustrating experience.

They continue to screw up my address, sending my mail to one address when I specifically told to 2 different people at Noriega branch my correct address. However the unsolicited mail is coming from the correct address.
These bastards sell customer information to people!

I joined this credit union a few years ago when i lived in Sacramento. I loved my Patelco at home! so let me just say that i was VERY disappointed once i started going to the Noriega branch. they have terrible customer service! I actually get nervous that the bank tellers are going to f-​up my account! they never seem to know what is going on. Not only that the lines for this bank are ridiculous! i plan to be in line for this bank at least 20 min every time i go. another bad thing is there computers alway seem to be down, or slow, or something… i go to the 2^nd street branch now, much better.

This great company suffers from a cancer known as bad customer service. Without a doubt, the worst has to come from their Noriega branch. I have had to write about their ugly people skills twice in one week. The newest employee at the Noriega branch even though attractive seems completely devoid of any concern toward her customers. I believe they have honorable employees that truly care about the members/​owners, but they may now be in management positions and well out of touch with the action of the other employees.