Parkside Lending, LLC

Update: 10 business days came around and still no refund.
I should have waited to write a review because clearly now they are punishing me — every time I call I get put on hold for over an hour, and finally I just hang up. This never happened before. When I finally did get through, a woman said that my refund check would be overnighted to me. That was three days ago. At this point, Parkside has stolen money from me, and does not seem to care one bit.

Terrible customer service and loan transfer experience! Unfortunately, we customers don’t have any control when our loan is transferred.
My loan was recently transferred from Ocwen to Parkside. Clearly, Ocwen botched it, but Parkside has been bad too. For several weeks they have been telling me not to worry about making the October payment. They’ve been saying, «Wait until you receive the paperwork from us.» So today, I receive an automated call saying, «Call Parkside Lending at 866-​???-???». The caller spoke very quickly, didn’t repeat the phone number.
So I found the number on the web and called it to see why they called it. The person says they want the October payment, and they, «don’t usually send out a coupon for the first payment.» So until she gave me the loan number or their website for customers (
), I didn’t have it. What a terrible experience this has been, and such a waste of my time.
So I had her stay on the line while I created an account. Their website needs work too.
All in all, it has been a bad experience! Avoid Parkside Lending if you value your time!

Agree with some of the other comments that these guys are the WORST loan servicer EVER. My loan has been transferred to them a couple of times. And they don’t send any information to me with my new loan number. So I am unable to make any payments, or even login to their online system. Every time I call, I end up on hold for 45+ minutes (I’m at 51 minutes now and counting). Customer service is even worse than the cable providers! I didn’t think that was even possible!

worst lender ever. They could not meet my closing date due to ridiculous additional requests at the last minute and then sat on it for two days after that. I went through a mortgage broker who started off good and then when we needed him, they both were equally incompetent. Will NEVER consider them again and highly encourage you not use. This is the first time I have given a bad review on someone so factor that in to my comments.

One of the worst loan servicing company i have ever dealt with. They start calling you at late night after 2^nd of the month, even though you have up to 15^th to pay without late fee. Their website sucks… Representatives are rude. I am looking for government agency to lodge a formal complaint. They are harassing…

I worked with Wayne Chia to get a home mortgage through Parkside lending. Feel free to email him at

He was fast and efficient and got me a competitive loan where others were not able due to some restrictions with Fannie Mae. He saved me time and thus money and was easy to work with. I couldn’t be happier.

Consumers-run-don’t walk-​run! This is a servicer and that’s it. Expect ZERO customer service. They have NO compulsion to give it as they will inevitably be selling your loan. This is what they did – or didn’t do: Most people pay their bills using their banks bill pay service. Most banks have an auto fill for a payee’s address. Most payees put out changes automatically, should there be one to all institutions. Most payees also send a courtesy letter to their «customers» (but we’re not customers to loan servicers, we are borrowers). Not Parkside, they just change the address. So your payment is late. Ok, ok it’s late on the 2^nd technically. But we all know we have until the 16^th. Wouldn’t have mattered if I’d sent it on the 22^nd the month before because it never got there. As we all know, bill pay deducts the amount from your account and it’s really up to you to check and see if the actual check has been cashed (no bank to bank, er, lender, electronic payments for Parkside!). So, they call on the 17^th, I check and see that the address I had been sending the payment to has changed. It actually changed months ago but the old address was still accepting payments I guess because this was the first time the check hadn’t been deposited on time. Ok, that’s the way it goes, right? This way they get to sting their customers who don’t catch the trap with a late fee. That probably added up to hundreds of thousands if not millions of extra dollars for them. But no, that’s not good enough. They dinged my credit report on the 1^st because I insisted on making sure they hadn’t actually cashed the payment since they had all the previous payments that went to the same address. They dinged it with a 30 day late, based on the payment being due the 1^st. That’s right, they dinged it on the nose of the 30^th. Assholes. No, it’s acredited with the BBB or anyone else. These servicers are a dime a dozen these days and they have no intention of being in business for the long run. They will come in, hit the industry hard, make their money and when the shit game they play starts to catch up to them — or if it does — they’ll fold up and open up as somebody else and start all over again.
Run. Don’t walk. Run!

My company and I have worked with Abdul Aref and Debbie Briz for the past three years. Parkside is an excellent lender — competitive rates /​pricing, reasonable fees, outstanding customer service and very fast turntimes. They offer Fannie Mae and Freddie Mac conforming loans and jumbo financing. On a personal note, Abdul is an extremely knowledgeable Account Executive with a great deal of experience — if you have a tricky scenario or need to close a loan quickly with great pricing and service, look no further — Abdul and Parkside are there to help!

Parkside Lending is a great lender to work with. Amy and her team are very resourceful and responsive. The underwriting team is easy to work with. I highly recommend Parkside Lending.

I’ve worked in wholesale lending for over 15 years and rarely have I seen a lending operation that is as responsive and smooth as Parkside. It is clear to me that the management knows what is important to the broker and more importantly, what is important to the borrower and they have tailored their operations to satisfy those need. If I have a purchase that HAS to close quickly and smoothly (all of them), Parkside is #1 on my list. And my rep is the best in the biz: quick, honest and accurate answers every time.

Good lender, I have some loans through them,
Their rates are pretty decent, but I like the fact that they closed my loans in 14 days.
The best part about a local lender is if any loan docs needs to get back, or your in a time crunch, its easy for a courier or your self to drop it off at a bank that is with in 40 mins of where you live, it helps a lot.
other than that parks sucks, no parking at all, this is a busy district and good luck finding parking, its best to go with someone else that can drop you off/​wait while your inside,
also its on the top floor, take the elevator and go to the top, if you take the stairs you will get confused, there are two different sets that go up to random floors/​levels/​only let you out on one side of the building.

Parkside is one of my favorite lenders. They get the job done, when no other lender can. Their systems are one of the best. Their employees are awesome!

I am a mortgage broker in Westlake Village, and have worked with Parkside and
Vince’s team for a while… They are very easy to work with… Vince is extremely
knowledgeable and reliable and everyone at my office enjoys working with Vince,
Andrew and everyone on their team. Thank you for doing such a great job, keep it up!!!

The worst lender I have ever worked with. No contest– they win hands down. This is a lender that can’t deliver what they offer. The loan broker who worked with them was equally unprofessional, so I can only assume that they attract the worst brokers, too. They give false deadlines, ask for duplicate documents, delay funding, ask for signatures on documents that are incorrect and ask to have documents signed that you never get to review. Parkside failed to timely close my loan because they didn’t think all of my signatures looked exactly the same, even though the signatures were notarized. Are you kidding me?

I have been a wholesale mortgage broker in The Bay Area for over a decade and have been struggling through the immense changes over the last few years. Needless to say, service and understanding of guidelines are key to my success. I can’t do this alone, and I rely on my lenders to work with me to help borrowers get the loans they want, but more often need in today’s uncertain world.
Without a doubt, Parkside Lending goes above and beyond the call of duty on every single loan I bring to them. From the compliance folks, the underwriters, to the funders and of course my sales representative — they ‘get’ it. I have worked with members of their team at other lenders, many of whom have stayed together and are under one roof at Parkside now.
Some days I want to pull my hair out given how tough it can be to navigate around the new world of lending. Parkside Lending certainly eases many concerns I have and guides me and my team to help our clients get the service and attention they deserve.
I give them my highest reccomendation… Keep up the great work!

I have had great experiences working with Parkside Lending as a mortgage broker. They offer great terms and excellent service. Also, in our currently challenged lending environment we have been able to close multiple loans with them successfully. Often times we are able to close within 3 weeks on a purchase and refinance loans which is quite hard to find with many other lenders out there. They are also great with challenging files that other wholesale lenders may shy away from. Joseph Mastrogiovanni is a very hard working account executive who values his B2B relationship highly with his mortgage broker client base. My processor and escrow officer enjoy working with them as well.

FANTASTIC! Parkside is always my go to lender, they have a fantastic team there. They still believe in «make sense lending» and communicate with you at every level of the transaction. My rep Joseph Mastrogiovanni is amazing! He is incredibly responsive and this man knows his industry, he always goes above and beyond. I never worry about my loans when he is involved, they get it done and they get it done FAST! Thank you Parkside! Thank you Joe!

Parkside is an absolute joke! The reviewer that states «run don’t walk» could not be more then true. I have been trying to refinance my home now for over 5 months with these clowns. I initially had a 4.5% 30 year fixed at no cost. When the rates started going up they had all the excuses. First my DTI was to high, solved that problem by calculating the DTI out for them showing it was well below the 45% required. Second excuse was that my bank statements did not have enough history. Solved that by sending them an additional 4 months of statements. Then they came up with a new one, my paystubs did not seem «right». Had my company send them a VOE and pay history. Then they stated that there was an issue with the loan submitted by the broker. Broker solved that one for me. Then they canceled the loan due to the appraisal value being too low. Stated multiple times that we would pay the loan down to 80 LTV. After jumping through all these hurdles, they stated we have no obligation to close with you. After loudly complaining to my broker, the best Parkside was willing to do was a 4.875% rate. What a joke this company is. DO EVERYTHING TO AVOID THESE JOKERS. If I could rate them lower, it would be negative. Thanks Parkside for the worst service ever and screwing me on my loan.

The idiots at Parkside screwed up our docs 3 times. For those of you who have purchased a home before, you know how much paperwork you have to sign. Imagine signing 3 times in one week. The worst part was it delayed our close date.
Justin’s Bottom Line: There are many Wholesale lenders out there that better and more detailed. Too bad I had to find out the hard way.

Worked with them quite a bit. They never paid for much of the services we provided. We worked closely with them to negotiate and came to a payment agreement, then they never lived up to that either.