Papyrus

Owner is extremely rude. When will I learn my lesson after 3 bad experiences? Paper Source down the street is way better in terms of selection and service. In a jam you can even do better at Walgreen’s. There are too many nice proprietors in this town to bother with this woman and this store. But it’s a card store, so like me you probably never look at Unilocal for this kind of thing…

It’s convenient and I like the selection. The store is great. But, I will never return. I picked up two cards and went to the register — the owner asked, «Where did you get these cards?» Apparently, the owner thought I took the cards out of the box and then went to the cash register to buy them from her.
Anyway, it was awkward. A shipowner should know their inventory enough to know when someone is buying merchandise.
I’ll pass.

I really enjoyed this particular Papyrus. It was in a really small space, but they had great variety especially on bulk cards. Lovely location.

Enthralled by stationary boutiques, I was looking forward to my visit to Papyrus. I entered with a smile on my face and anticipation for the upcoming hour of sentiment reading. You sort of need a reason to spend an absurd amount of time reading cards, and I was so excited to have one! So imagine my dismay when I realized that the Thanksgiving, Christmas, birthday, AND condolence cards weren’t up to par…
The whole experience didn’t turn out as planned… the woman working there set a ladder up over me while I was scouring the «Funny» section… guess it was crucial that the wrapping paper roles on the top shelf be organized right then. Also, the card selection wasn’t as eclectic or entertaining as I remembered. «Funny» wasn’t really all that funny and «Sentimental» was just corny and sappy… Either I’ve gotten cynical or Papyrus has decreased in card quality (sorry Papyrus, but I’m hoping it’s you!)
They did have a nice selection of wrapping papers and bow colors though; it’s so nice to get some ribbon without having to buy a whole roll and lose it before the next birthday rolls around.
Overall the place wasn’t too impressive, but it got the job done and was conveniently located. I’d probably aim for a different location to fill my sentiment reading needs in the future.

Paper and gifts and pretty things– oh my!
I know it’s a chain, but still. I wouldn’t shop here for every day cards (usually I make them myself thanks to my beloved computer), but they do have just what you need for any other occasion.
I have been coming here to get cards for family members and friends, such as those super special San Francisco ones– Santa was flying with his reindeer over the Golden Gate or something of that sort.
Yep, Papyrus not only sold me two beautiful packs of SF catered holiday cards in 2008, but they also signed me up for their special customer card! I was able to get a great deal on regular AND boxed cards– this covered 3 weddings, all of my family Christmas cards, and even a few «congratulations on your new baby» wishes. I’m from the Midwest, remember? I’ll probably be the last of my fellow Michiganders to get married and procreate, if ever!

Ugh, this place feels really overpriced and what tipped me over the edge was when I approached the counter to buy a card, the cashier told me «I only take cash». What made the experience terrible was I could see the credit card machine on the counter and then I asked «what’s that?». The lady then pointed to fine print on the counter that said there was a credit card minimum. I understand that credit card processing fees can add up but the way this interaction went made me feel like I should spend my money elsewhere. I walked two doors down to a book store that had a great selection of cards and decided to buy one there.
I doubt I’ll be back here regardless of a credit card minimum or not, the prices are really high for what you’re getting. It’d be nice to see the owners remove the credit card minimum since no one buying a single card will be able to use their credit card. I’m not sure if you’re like me but I always seem to be buying greeting cards at the last minute.

Great place for cards and stationery. The lady at the cash register was quiet but very friendly. When she told me how much I owed, she said it like the «Target Lady» on SNL: «Your total comes to $ 27.40!»
I bought a box of stationary for a friend as a birthday gift, a matching card and ribbon.
Cool for all seasonal things and unique journals with bright prints on them.

If I could give this place no stars I would. This was the worst example of customer service I have ever had. Papyrus is franchised so I suggest if you MUST make a purchase, please go to another location or at least Paper Source that is a few blocks away.
I needed personalized stationary for a specific event this past fall. I went in and was rushed through books, but ended up with a selection that I liked and would have surely used. I made a deposit of about $ 120 and looked forward to getting my stationary in a couple of weeks. About a week later I received a call that there was an error when my order was taken and the stationary could not be printed as I had wished (translation, they took my money and then had to cancel the order). By this time, I couldn’t wait to have another order placed and went in hoping to get my deposit back since the order needed to be canceled by the store, not me. At that point I was told they had a «NO CASH BACK» return policy. In my retail experience, a return is considered to be made when there is an exchange of goods — I never received anything and wasn’t the one who canceled the order. According the management at Papyrus even though I made a deposit and was told the order had to be canceled by the store they would not give me my money back. Instead, they would keep record of my «Credit» on file so that I couldn’t use it at another location.
I am now left $ 120 cheaper and nothing to show for it. Be careful of bad business owners looking to take advantage of people.

I have always loved this little card and paper store but a few weeks ago I had such a poor experience it changed my whole love affair.
I went in to research baby shower invitations. In these tough economic times, I was really price conscious and told Matthew, the assistant from the start. He suggested I go with the custom invite option, as it would be cheaper than the preprinted cards in a box option, considering their current sale. I called him the following day to find out how long it would take to have the custom cards made I had selected and he told me 24 – 48 hours. I then went in the next day to photograph the card I had selected to show my gf. It was in this third meeting when I mentioned the price he’d quoted me that he told me he had quoted me the price incorrectly and that instead of $ 43 it was in fact $ 59. He put this down to an incorrect calculation on quantites, for which he took the blame but offered no compensation. I was pissed, but after another day’s consideration, went in to order the cards regardless. Matthew was not in that afternoon but when his replacement, Dakota, rung the cards up, they came to a total of $ 76. I questioned this and she was extremely apologetic, assuring me they would hold the sale a day for me, and Mathew would call me in the morning to explain/​discuss, come to some agreement over this error. She explained that the additional cost was for actually printing the cards. The prior quote was just for the paper, she said. I questioned why anyone would want a quote for custom cards that did not include the actual printing of them. She had no answer.
The following day Mathew did not call me back, and so when I phoned Papyrus myself, they told me it was his day off. I never heard from anyone at Papyrus.
Be very careful when getting quotes from these people. Get them in writing, take down names and facts. I don’t think they are malicious — just a little clueless when it comes to customer service and what actually matters to their clientele.

Horrible customer service! Check your receipt to make sure you were charged the correct amount! Long story short… I purchased a few post Christmas items that were 50% off, before I walk out the door I reviewed my receipt and realized that I paid more than I should have considering everything I purchased was 50% off. I pointed it out to the cashier he proceeds to used his calculator and did the math. Low and behold the calculator totaled the right amount. He tells me that he doesn’t know why the register is calculating a larger amount, takes zero responsibility and is clearly upset with me, as if it was my fault. WTF? He insists that I am not entitled to a refund of the difference, I insist that I was clearly over charged and that it is not right that he over charges me. He goes on to say that he’s the owner and has been in business for 15 or 20 years… hmmm…I wonder how he’s managed to stay open for so long? Don’t get me wrong what’s $ 1.50??? ITS THE PRINCIPAL FOLKS! We go back and fourth and he finally gives me my refund so that leave the store. Go to Walgreens or Paper Source down the street and support businesses that won’t try to cheat you.

My bad… I just went back for a birthday card and realized that I misquoted the price on those hand-​made ones. Not $ 6… but $ 8!!! EEK!!! Almost made me knock another star…

Love this local little card shop.
whenever I need a ‘special’ card, I stop in here and always find something perfect. I set out to find a sunrise over the bay and the GG Bridge — found exactly what I was looking for.
Great engaements cards.
I just wish the folks behind the counter were friendly — every time I go in there I am happy and looking for a special something to make someone else happy — they have never offered to help me find what I need — or even smile when I give them money.

This is where we found what we were looking for.
Birthday cards. It’s a packed little shop, with lots of light reading material and gift materials. The cashier was quick and light-​hearted.

Love this store. It is everything a card and gift store should be. Nice unique special cards. They have funny ones, sweet ones, blank cards, and sentimental cards. The staff is helpful, the wrapping paper lovely and one of a kind, and the ribbons lovely. The products here cost more than you’ll find at Target or Hallmark, but this is a store for the person that likes to wrap presents and write cards, its’ for the girl that finds joy in giving. Not for the person who is shopping last minute to just get anything to put the gift in because you can’t give a gift without wrapping it.

The boss’ birthday; hardest person on the planet to find «that» gift and card for.
The only shop I found «that» card in … Papyrus. The card? The Fuckers Café. Hysterical. The process was seamless: saw it; read it; bought it. I didn’t even take a millisecond for the thought ‘is this card good for this person?’.
He loved it.