Osso & Co.

above and beyond spectacular service

I hate Osso & Co. for being awesome. For instance, I walked by the other day, and saw a plaid bowler-​style carrier on display. My cat doesn’t need this! He’s such a diva already — I think he’d hire an agent to demand face time with Grumpy Cat and Lil Bub if I bought him a bag like that. Also, he leaves home approximately once a year, at most. But… I still want it. These folks know how to curate merchandise, that’s for sure.
Over the years I’ve bought a variety of collars for said kitty, as well as his now-​deceased brother. They have a fun assortment of stuff, and I’ve never had to settle for something boring. I also purchased a very artistic-​looking scratching post, which was a fun departure from usual types of cat furniture.
So… go here, at your own risk. Your wallet may not thank you (and of course your cat won’t), but it’ll make your inner aesthete happy.

It was was my first time in this store… Was treated rudely and with disrespect for no
Reason.
Who ever was the cashier Saturday afternoon (I hope this wasn’t the owner?) needs some serious customer service training. Won’t be back again.

Such a nice place. In addition to carrying the brand of puppy food we need, they were also kind enough to lend us a pen for a few months. I love that their attitude isn’t to make as much money from you, but be as helpful as possible.

Great Service Great options for grain free dog food. I get my Shepherd mix The Great Life kibble, and mix it with the Sojos freeze dried vegetables She loves the combo!
Osso and Co is a great neighborhood store and I feel good about spending my money at a mom and pop shop vs. a pet smart !

I have been buying cat food here since the store opened, and also purchased a pet carrier there last year. I knew it was overpriced, but I went mainly for the convenience since it is only a few blocks from my house. However recently it’s become clear to me that I need to look elsewhere for reliable cat food.
In the past year I’ve had to change my cat’s food three times because of the store’s purchasing decisions. They stopped carrying Innova when it was purchased by P&G. I like that they want to focus on sustainable pet food, but a warning to customers would have been nice, since everyone knows cats are sensitive to changes in their food.
So I switched to Wellness, but they never carry more than one bag of any flavor due to «space issues.» In the past few months I have made several trips to the store, only to find out that they didn’t have the brand or flavor I needed.
Once they offered to order a bag for me, which was nice, but I would prefer a store that simply carries enough inventory to properly service busy customers, who don’t have time to keep stopping by at the store’s convenience for something as basic as cat food.
One other pet peeve — over the past few months I have walked over there three times during business hours only to find the «be right back» sign at the door. The first two times I waited a while and then gave up. This time I stuck it out until someone returned, only to find out they had nothing in stock. That’s just annoying!
It does seem like other customers in the neighborhood really like the designer toys and other expensive pet products, which I would never consider buying. All the space devoted to these discretionary goods leaves less room for staples like cat food. So that’s why I will go elsewhere for my organic cat food.

Love your neighbor hood. Loves the dogs. Selection of food is great. Dog wash. Always greeted by a friend with 4 legs. Knowledgeable. You should go here if you have a pooch…

This shop is wonderful on several levels.
First, it has great merchandise.
Secondly, the staff are pet oriented and full of info and ideas.
Third, it is a safe place for dogs and cats to socialize while their guardians
shop and chat.
Lastly, it’s 4 blocks from my house, and you could set your watch…1150 am
Abbie comes and suggests we go for a walk. Naturally, I want the house to remain intact so I agree, and it’s off to OSSO.

really really wanted to like this store it’s close to the house. But after today other places are worth the drive. The women working today was not very helpful and had a snobbish attitude when asking for advice. she kept complaining about the cold medicine she was on so maybe she should of stayed home and who ever would of covered her shift might of got us as customers.

Dani my Great Dane loves this store! So obviously I do too. Whenever we walk past she turns right into the store and B-​lines for the treats – her newest favorite: the dried cod squares. (just $.25/​pc) We are always greeted with smiles, lovely conversation, and good advice about living and taking care of the pups in the city. Talk about knowledgeable and awesome employees! We’re still pretty new to the neighborhood so it’s nice to know that we’ve already found our go-​to place for pet accessories and treats!

Nwice pwet bwotique with fwriendly pweople. Stwore hwas a lwot of uniqwue itwems, thwough a liwittle hwigh pwriced on swome of thwem.
Wery nwice swelectoin of cwollars, hwarnesses and lweashes. Alswo dwoggy clwothing. Winnegan lwike as hwave lwots of twreats thwat dwrive me crwazy with all the smwells!

I’ve only been here once and already am liking the store much. The store has quite a selection of microbe plush toys that are quite hilarious and not found in any other stores I’ve been to thus far.
The lady at the counter was friendly and helpful. I noticed they had the Pet Loo in their store window and inquired if she has heard of any reviews about it being smelly. I learnt that the product was new to their store that week and that she would check with the sales rep for me. She kept true to her word and actually called up the rep for me while I browsed around other things.
Their selections of toys, treats, collars are nice. Although the store is not huge, there was quite a variety of merchandise that I’m afraid I’ll need a second trip to get. I picked up a box of Zuke’s treats that stores in the east bay do not have. Price-​wise, although a bit more than I’m used to, it is SF after all and a buck more on a $ 12 item is much more reasonable than $ 7 – 8 bucks more at Best in Show.

Living one block from this place is a stupid excuse for checking this place out (in my mind). However, being a new pet-​owner, now there’s a legitimate reason to snoop around for pet supplies. I took my dog out for his first (yes, first) walk outdoors on Friday and decided to check out what Osso & Co. was all about.
Adorable pet collars, to the point where I decided to not even buy one because I couldn’t decide on which one to get for Bourdain. They’ve also recently introduced pet snacks, in the form of cupcakes, cookies, and doggie «burritos» (or were they chilaquiles?).
The woman working there was very nice, and even explained that they have puppy socials once per week, where puppies can roam inside the store while owners chow on some cheese and wine. How fun!
Merchandise is expensive, albeit aesthetically pleasing. Very cute if you’re into overindulging your pet.

I really do love this place! It makes shopping for my dogs kind of like shopping for myself. The store is set up beautifully, it’s super clean, the staff and owners are ridiculously nice and their products are amazing!!! There is a great selection of food & treats, lots of toys, collars & leashes, and über fashionable doggy wear. The selection of toys and treats are totally affordable but the clothing is definitely for splurges.
It’s safe to say that my bichon feels like a total stud when he shows up at the park in his down coat or flashy soccer jersey. And my poodle looks like a total princess in her pink furry collared jacket. The best part is that the clothing is made unbelievably well! It’s washable and lasts forever!
2 additional +‘s are the cool artwork of the owners dog (very warhol-​esque) and the pet rescue advertisements. Sometimes they bring in the dogs that are up for adoption which makes my heart melt!

I LOVE THIS STORE! So much to choose from and that’s saying a lot since it’s not a huge store. I like their wide assortment of collars, harnesses and leashes, it did not help that I’m a female that loves to accessorise. You figure I should just buy something for myself. OK back to my dog. I wanted to get him Ines De La Fressange gear and to my surprise they had four different colors and it was all on sale! Score. They also carry an assortment of clothes, toys, treats, carriers, whatever you wanna spoil your pup with!
I overheard an excited couple rave over Osso & Co. and how they’re the only store that carries their choice of organic dog food. Go figure. The salespeople are so helpful and are very familiar with their products. There’s also a groomer that works for them but it’s by appointment only.
I had such a great time I forgot that I waited an extra 10 mins outside because the salesguy was late, probably hung over. Oh well, I’ll be back regardless.