OROGOLD

ZERO — My wife’s experience mirrors others, in that someone came out to the street to drag her in. She was in a hurry and they sold her $ 1000 worth of miniscule bottles. Notably, she made it very clear that she would go home and search for reviews on the internet and return the stuff if it didn’t check out, but no one said «no returns» or pointed to the small sign (at waist level) to that effect, She was so scared of the upsell and their cheesy tactics that she asked me to retun it. She is not someone easily cowered, btw — an attorney who is inviolved with transactions with more zeros than you can imagine and she calls frauds out. Given what I experienced when I went to return the stuff, I would not be surprised if one of them was standing in front of that sign. They refused to accept a return and accused me of being disrespectful when I stopped them from reiterating their no returns policy and explained (for the umpteenth time) my wife’s caveat when she made the purchase. I left the product and we’re going to AMEX to dispute the charge. They told me they had good lawyers, which of course speaks volumes. If they had a good product and didn’t engage in what we view as fraudulent sales tactics, they wouldn’t need good lawyers! STAY AWAY!

Don’t go here!!! Don’t even take a free sample from them! They give no refund! I got coerced into going into the store with a free sample and the sales clerk guessing my name and where I was from. He was very charming and even after I told him I couldn’t afford it he gave me a discount and was very smooth about keeping me in the store. I spent bought the products thinking I could always return them but you can’t! They didn’t mention anything about no refund there’s only a small sign near the checkout counter. I went to another franchise to return it and they refused so I went back to the original store and they wouldn’t let me return it and gave me another set of the same three products for free but I still don’t know if I like the products, they smell strongly of perfume.

I must say I never use Unilocal,let alone have it handy on my phone… But I downloaded this only to write this. I love this brand and spend a lot of money buying this phenomenal product. However today may be the last time. My mother who is visiting from the Philippines stopped in to check it out upon my recommendation. She was helped by a man claiming his husband is Filipino too. When my mom decided not to buy the product he called my mother «barat», dropped whatever products he was holding, and left her sitting there not knowing what happened. For those who do not speak my language it means «cheapskate»… My mother is almost 70 years old. Who treats people this way? Elitist store clerks who aren’t able to make their commission quota?! I’m even more shocked that since this is an Israeli company this is the kind of service one gets. My other cultural half is Israeli and it’s disappointing to me, as I’m very proud of my Israeli heritage that is a loving and kind one. He’s lucky I wasn’t there.

I will never even try their samples w/​their annoying sale tactics. They ask me every f***ing time I pass by the store «hey where are you from?» after rejecting their samples politely. GTFO! I also read some 5 star reviews on Unilocal,why the hell would ppl actually believe the whole «discount» scam? Obviously they mark up the products by prob 1000%, which is the reason why some ppl are walking out the door with full size products for free with other purchases PLUS a huge discount. Not accepting majority of the returns also tells us that the company DO NOT CARE ABOUT CUSTOMER SATISFACTION. All they care is $$$

While I have never been inside the store (and never will be thanks to the harassment on the street and Unilocal reviews), I get harassed by Orogold European salespeople every time I walk by their store — «Hello beautiful, a free sample for you,» «Ma’am…ma’am…miss…where are you from?!» «Hello, hello, sample for you… where are you from?!»
At first I would smile and politely say no thank you… but that doesn’t shut them up. They continue to call out to you as you walk away, and for some reason always ask the annoying «where are you from?» So then I dropped the smile and would just say no thank you, but received the same reaction from the salespeople. Now it’s come down to me making sure not to look anywhere near them and trying to steer away from them on the sidewalk, and they still call out to me! Today I totally ignored the guy and he still called after me several times as I didn’t even look his way and kept on walking.
I guess their sales tactic has to work to some extent for them to keep at it, but I definitely find all of the salespeople to be super annoying and often bordering on rude.

Annoying hard sell sales tactics on overpriced products. This store proves that pushy sales people make sales.

I was waking on street while a young lady stop me with a sample
I went inside the store and they show a great night cream to use every night .
The result is amazing I highly recommend

The cosmetics and creams… whatever…maybe they’re good. But the insincerity is ugly. Ugly. Saying hello to anyone in or near that store is the start of a downward spiral of lines and tricks to make you feel bad about yourself, but with the design of pursuading you to either like or pity the slatherer so that you’ll open your wallet. Ugly. I left without spending a dime, only wasting 4 minutes of my time with snake-​oil salespeople. But really, the technique is just plain ugly. Just ugly.

This store/​company is a scam… beware!
They trick and prey on naïve people!
They take you in the store and trap you using aggressive sales tactics. Very unethical sales practices and the store is poorly managed.
My boyfriend was lured into the store while he was in the city. He thought he could get me a gift here as a surprise so he asked if he could return his purchase just in case I didn’t like it and they reassure him that he could (because otherwise, he wouldn’t spend $ 300.00 on it). They said yes of course, it’s refundable and he has 30 days. They did not disclose that it’s not refundable before or after they swiped his credit card (no mention of it and we only found out when I saw the products and looked at the bottom of the receipt). My boyfriend also mentioned that he did not see a sign saying that it is not refundable so he didn’t think much about it until I scanned the receipt for their policies.
We went back to the store to demand a refund and the same sales person is telling us a completely different story, saying that my boyfriend said that the product was for himself and not me. The sale staff said that he said no refund and that only exchanges can be done even though my boyfriend asked multiple times and was reassured that if it doesn’t work out, it can be returned for a refund.
The sales person also insisted that he cannot do anything since the manager is not there. We asked when the manager will be there and he said he doesn’t know… we asked for the manager number and he said he can’t give it to us — yet all the employees has their business cards available on the counter. He said call customer service and we have, but no answer. The sale staff took down our number and said that the manager will call us and they still haven’t.
The sale staff went to the back and said he called and finally talked to the manager and the manager told him that the best they could do was give us 25% of our money back for the unopened product… really? We had the product for less than 7 days and it is unopened and that’s all you can do?
This sales person also went far as trying to convince me that I need and should try the products, saying that my skin will be better off with it. No thanks! You are not a dermatologist to tell me what will improve my skin.
Stay away and don’t even bother with this store… even Sephora and Ulta has better policies than this place.

It is almost impossible to return anything here. I would suggest ordering Orogold directly from Amazon if you are interested in trying it. Amazon Prime shipped sellers have to offer refunds in compliance with Amazon’s return policy.
To Orogold, I would suggest you implement a customer friendly return policy. Good customer service is rewarded with a lifelong relationship — bad customer service (I.e. not issuing refunds or making it very difficult) will be met with furious customers who will never return.

I hope you read my review in time…
They prey on unsuspecting tourists and innocent, nice people with their disgusting sales tactics.
They will spend one hour wasting your time, convincing you to buy. After you buy, you’ll immediately feel regret and ask to return it. At that point they say they can’t offer a refund.
Listen to me: IT IS OKAY TO WALK AWAY FROM THEM, YOU WILL NOT HURT THEIR FEELINGS!
My wife tried to return the item, they told her they don’t accept refunds but that they would check with the manager and asked her to come back in three hours. That is ridiculous. They just delay, delay, delay. When my wife went back three hours later, they simply told her she couldn’t return it.
I messaged them on Unilocal to see if they would give my wife a refund. They told me to email customer service. You get nowhere with these guys. DO NOT GIVE THEM YOUR MONEY!

My only experience with Orogold is their disgusting sales staff. If this is their business model, I’ll stay away from this place.

I don’t shop here, I cannot review their products. I can however review how horribly uncomfortable walking past this store is. I often need to walk by this Orogold location to get to a neighboring office. Their sales associates make me so uneasy. They are all to eager to push a bag into your face, shouting, trying to start a conversation with any lady who passes by. This happens every single time I go by. EVERY SINGLE TIME! This is just as disgusting as cat calls, as unwelcoming as someone begging for change, day in and day out. Ignore them and they even get bitchy. Maybe I should carry around a water bottle to keep these dogs at bay.

ZERO STARS. AVOID AT ALL COSTS. DO NOT BE DISTRACTED BY THE PRETTY SALES PEOPLE. RUN AWAY. RUN, I SAY!!!
«Excuse me! You’re so beautiful. And look at your shoes! Do you have a second?», said the Fabio look-​alike with the Italian accent who accosted me after a long day. I had just fought my way through the Union Square masses. I was hot, sweaty, greasy, and, trust, not beautiful. The shoes, though. well, those were on point. As always.
As the flaxen haired salesman called to me, something in the back of my head told me to keep walking. I really should have. But I’m much too nice. And Fabio was aggressively pushy. I said I had to go… that I was late for the ferry. But before I knew what had happened, he had me inside the store, was standing much, much too close to my face, and putting some sort of gel product on the back of my hand. I’ve had pelvic exams that were more comfortable. He didn’t ask if I had sensitive skin before scrubbing the product into my hand. It stung. And then I noticed that the upper layer of skin had been stripped away and turned into little balls of ouch. Fabio held out my other hand and said, «Look! One is Michael, the other is Jackson». OMG. He didn’t, did he? Holy cow. Again, I said that I wasn’t interested (a little more directly this time), and that I had to go.
But alas. The pushy product demo went on and on, and all the while, Fabio made comments about my uneven skin, large pores, melasma, and rosacea (the latter two, I don’t have). He was standing so close to me, I couldn’t get out of the chair without bumping into him. He introduced two other products and said it was his birthday and he was going to give me a deal on all three. I asked for a sample. He looked at me incredulously and feigned insult. Honey, I don’t care how good you think your sales pitch is… if I can’t try, I don’t buy. Not that I was going to anyways.
Once I finally got him to understand he wasn’t going to get one red cent out of me, he literally threw a small bag at me and stomped off like a child. I nearly ran down Market St, embarrassed that I had let this clown waste so much of my time. I can’t comment on the products at all (except for the sting-​y gel stuff), but the sales associates need a little help with their customer service skills. UGH.

This company left such a bad taste in my mouth that after being accosted by the pushy, horrible sales guy I vowed to write a 0 star review ASAP.
Being handed a sample upon walking by was one thing. But the sales guy asked where I was from and the next thing I know, in the middle of my responding, he’s inside the store gesturing me to walk in.
At this point I should have followed my gut and walked away.
But as he’s putting lotion on the back of my hand I’m confused as to what I’m even doing in the store and trying to walk out.
The level of manipulative sales tactics in this place is beyond disgusting.
I hope they lose a lot of money in this location and learn a lesson or two about what it means to do business ethically.

I don’t need to even enter the store to know that Orogold deserves one star. I was just walking down the street, minding my own business, and I see two well-​dressed men who were handing out samples. But I already knew what they were up to (these damn «high-​end and European» cosmetic stores are complete desperate rip offs who won’t stop accosting people), so I paid no attention and started to walk by.
One of the guys yelled out to me, «Hey! Hey! Excuse me!!! EXCUSE ME!!!»
Me, thinking to myself: «Just keep walking, just keep walking, just keep walking…»
«EXCUSE ME!!! EXCUSE MEEE!!! WHERE ARE YOU FROM??? EXCUSE ME!!! COME BACK!!!»
More thoughts to myself: «Should I shout ‘F*** off’ to him? Just because I’m Asian doesn’t mean I’m a foreigner. I’m betting that when I look up this store on Unilocal,it’s going to have lots of negative reviews.»
Well, well, and here I find many reviewers who share my sentiments. I’m staying far away from this store. Far, far, FAR away.
I only re-​approached this store to take a picture of its storefront after it closed, which is the only time that’s safe to do so without having sleazy European men in suits try to almost gang-​rape you.

Stop accosting people on the street. Just stop!
I walk by a minimum three times a day and am HOUNDED («Miss! miss! Try orogold!??») by the staff standing out front. These could be the best skincare products in the world but I will never know because this hard sell tactic is so annoying.

No. No Bueno. Beware. Stay Away from Orogold Cosmetics. They are a complete rip off! Sorry my Orogold Darlings, but I am just not a fan. Don’t hold it against me!
I tried the Cleopatra’s Choice Orogold 24K Deep Day Moisturizer Face Cream & though the packaging was Lovely the Retail Price was £128. The Staff that sold it to me said she would give me a Special Deal & sell it to me for $ 64. Although it was nice even for the Discount I felt cheated & sweet talked and buttered up in to buying the product. After purchasing it & deciding that I simply couldn’t have it, I tried returning it & they wouldn’t let me!
‘Hi Where are you from?!’ The vendors are convincing, friendly, & a bit cute & sexy to be honest (I wasn’t supposed to say that was I!!! — OK so I’ve said ONE Positive Thing, happy!!!) Anyway, I reckon it’s all an act. You can’t possibly be interested in everyone walking by, or be concerned about their skin?
Anyway, I really feel this is practically the same rubbish & nonsense scam as premier dead sea cosmetics (where I had an awful experience) & vine vera cosmetics & spawhite. The manner in which the Vendors here try to persuade & convince you by inviting you to take samples & try their products is extremely aggressive & desperate. And of course the products are insanely expensive & cost hundreds of dollars!!!
The only thing gold about Orogold is the money they make off of selling you their rubbish-​super over the top products! If you buy something at Orogold, they wont give you a Refund so be warned…
Unless of course you seriously believe that they truly care about you ‚& are interested in knowing where you’re from; & hold a deep & sincere concern for your skin.
Sorry Darlings! Save your money! Orogold = No.bueno.

The ingredient line up for the products is decent but exorbitantly priced for what it is. I have tried a few samples and they were decent.
The two star vote is because I live in the neighborhood (2 blocks from the store) and pass by often, walking my dog, getting a coffee, whatever… At this point, I practically feel the need to take out a restraining order against the sample people at the front. They are so aggressive and frankly I don’t need strangers commenting on my skin condition or radiant beauty every time I walk down the block.
I have dropped in a few times and they use very sketchy sales tactics, showing pictures of other customers, even asking for my ID in a situation unrelated to a purchase or credit card transaction. Very uncomfortable.

Read reviews online to judge for yourself if this is legit or not.
I bought something after being convinced that it was the greatest deal on earth. 3 product normally cost $ 500 would only be $ 150 + tax. She claimed she is the manager and able to give me this much discount because she liked me.
After I went home and read all the reviews, I brought the products back on the same day for a refund. Turns out there were two more «managers» manning the store. Maybe all of them claimed to be managers? First thing he asked was: did I read the reviews online and decided to refund? Then he questioned me twice did I bought these yesterday (maybe he will have another excuse to not refund me). I denied about the review to avoid conflict, and he said his competitors put out bad reviews to hurt his business. That conversation did not feel genuine, but he did refund me. Upon leaving the store empty handed, the sale persons at the door didn’t even say good bye or anything.
*The bottles seems to have cheap material for their high price point. And the receipt showing their email address has a typo in it, «cusmetic» and not ends with orogold or anything. A reputable company wouldn’t have signs like this, rude and pushy sales; cheap looking plastics; typo and inconsistency.