One Medical Group

Update: I was called shortly after posting the previous comment and the complications were resolved.

Yesterday at 7:00pm I needed to get some information on a health issue that had arisen quickly after work. I called the office and was told by Nani, the Admin, that I could talk to a member of the virtual triage team that would assist me since it was after apt times. She let me know that I would receive an e-​mail or phone call within the next 2 hours with information. I was e-​mailed back by a doctor less than 30 minutes later with some follow-​up questions regarding my condition. I was able to get a Rx filled over the phone that would quickly help resolve my issue.
I later realized that my Rx was sent to the pharmacy by my house that would not be opening until 9:00am the next morning, which would be too late for my work schedule. I also soon realized that the pain/​discomfort would be too much to bear through the night. I called the ²⁴⁄₇ line back around 11:30pm to see if they would help me in transferring this Rx to the 24 hour pharmacy. I was greeted by Doctor Allen who was so nice and helpful. She made me feel much better considering the unbearable pain I was in. It’s so AMAZING that I can call One Medical and get a Rx and advice 24 hours a day. This whole situation was extremely easy and everyone who helped me really made me feel taken care of.
I would defintiely recommend One Medical for their around the clock service and friendly staff. It’s so great that I can e-​mail and call a medical professional whenever I need! Thanks One Medical for saving me last night :)

Update: since writing my poor review, I was contacted by One Medical to talk about my experience. They renewed my membership for a new year at no cost to me, which was nice.
Today, I visited a physician at the office located at 201 Spear Street and I’m happy to share that I received excellent medical care from the moment I walked in the door. I’ve updated my review to 3 stars from 1 to reflect my experience today. When I find that the performance is consistent, I’ll update my review some more.
For now, I appreciate that I was heard regarding my earlier experience, and that my doctor and her assistant today at the Spear Street location were great. Thank you One Medical.

Get a reputable primary care physician before you actually need to see a doctor. Don’t play into the «convenience» factor from the One Medical model — you will regret it at one point.

Everyone is very nice. Front desk staff greets you right away and checks you in.
The waiting area is clean and has magazines (interesting ones too), water, and comfortable chairs to wait.
I did not wait too long, as I walked in for some quick tests. It was quick, simple, and painless. Great team at this One Medical Group location.

Yes the convenience of bringing health care to you and same day visits is an attractive model coming to a block near you. If you have an easy case and need to be seen right away, this is clearly the low hanging fruit — similar to a storefront clinic where most countries have had for decades and we are finally catching on. One Medical Group is still working out to the kinks in its model as the scheduling is not always efficient, and physicians hours are all over the place.
On a more important note, my original physician left, and I’ve heard there has been quite a turnover among physicians lately, so I’m not sure I have a lot of confidence in their ability to recruit and sustain quality physicians for an extended period of time. For someone who values a relationship with his doctor, this is concerning to me.
Also, the physicians take a lot of notes, but I’m not sure any of them review them! When I am seen, none of them are even remotely aware of anything going on with me or the history, so why bother taking the notes if you are not going to review them?
If you want a clean facility for a last minute health issue, this is a convenient place. If you want to actually have a primary care physician to really pay attention to your issues over a longer period of time, you might want to consider elsewhere.

The doctors and service are excellent but the company constantly switches doctors between offices making it very difficult to establish a relationship with a physician. I’ve had to start over four times with a new doctor in as many years. I most likely will not renew my membership and find a doctor near my home or work in my network I can stay with over the long term.

I’ve seen 3 Doctors thru various One Med locations over the last 2 yrs. I’ve found the doctors to be knowledgeable and generally good.
I was recently diagnosed with strep throat, a 3 minute swab test in the Dr’s office. The next day, a Saturday, I called at 8:15 am to schedule my wife for a swab test as her throat was now sore. She was willing to go to any location. One Med would not accommodate her. Told us that all appts. were full and they could not even accommodate a 3 min throat swab. Instead referred an urgent care facility.
What is the benefit of paying a $ 150/​yr membership? Neither my wife nor I will be renewing. I can get the same service thru a non-​member primary care Dr.

Nice, quick, no nonsense appointment. My kind of doctor’s visit.

I am very pleased with the care I have received from the doctors and other professionals at this office. I have found them to be warm and caring and prompt in their response to my needs. I have been able to get help when I needed it in an emergency and also my doctor, Dr. Leah Rothman, will spend the time to get to know me and to understand my problem.

I’ve only been here once so far but it was a very pleasant experience. It actually started before I had even arrived.
I was on my way there (unintentionally going to be super early to my appointment) when the office called to let me know they were running ahead of schedule and I could come early if I wanted. Perfect– as I was already on the train there! First of all, when is a doctor’s office EVER running «ahead of schedule»?? Already amazing! And I forgot to mention, this was on a Saturday. Doctor’s appointments on Saturdays? Also amazing.
I must have arrived about thirty minutes early for my appointment. The girls at the front were very nice and I was the only one there. I gave the girls my medical card, took a quick bathroom break before my appointment (which was very nice & modern– not sterile/​hospital feeling at all!), and my doctor was waiting for me when I came back out to the reception area. Dr. Singh was very nice, warm, seemed to know his stuff, and took his time. This was my first appointment at One Medical as a new patient so he went through all the basics. We talked about everything from my general medical history, to mental happiness, to diet & exercise. I liked that all of these things were discussed and considered as important parts of my overall health. I am also going to be travelling internationally soon and he took the time to go over vaccines and medications with me as well as explain all the options to help me decide which I preferred.
I was out of there 10 minutes after my original appointment time, woo hoo! I would have still been in the waiting room at that time at most doctor’s offices. I also did not feel rushed through there at all which is very important to me. I originally chose Dr. Singh because he works out of one of their Fidi locations right by my office. Afterwards I discovered he also spends a few days a week at the Noe office by my house (and then scheduled this appointment). I was so happy with this office and I am excited to have Dr. Singh available at two locations super convenient to my home & work. All in all, it was a very nice visit and I am already a happy member of One Medical! Thanks Dr. Singh!

Ugh! What’s the one thing worse than feeling sick? It’s having a doctor NOT try to help you get better. And what’s even worse than that? It’s seeing that their website actually states things that are completely false — like «same day appointments» and «putting the patient first»!
So, my story is that I woke up at 6 am with a killer sore throat. Two people in my small office had strep this week, so I was pretty sure I knew what was going on with me. At 8am, I left a message on the voicemail line for One Medical. The website said the office near my home in Larkspur wasn’t open on Saturday. In fact, only 2 of their 12 locations had Saturday appts. I waited as patiently as possible, because I knew they opened at 10am. By 10:15am, I couldn’t wait, I called them again. The very polite phone receptionist told me that they had no appointments available today. Ugh! My throat was killing me. I asked if their Medical Center had any partnership with another Urgent Care Center — either in Marin or San Francisco. I told her I was willing to drive just to get the throat culture. She said no, no other options, but that she could get me an appointment one day next week. Ugh! So much for same day appts! She then said she’d try to have a doctor call and triage me over the phone.
Dr. Beth called about 11:30am. She was very nice on the phone and agreed that my symptoms sounded like strep and she said she was willing to call in the prescription even without seeing me. Convenient, but not the level of care I was hoping for. And then, when she saw in my chart that I’m severely allergic to 2 antibiotics, she herself said «it would be better if we could get a strep culture». I laughed and said, I completely agree. Then she checked the appointments again and told me that we were in luck, because there was a 5:20 appt available at their 24^th Street location in Noe Valley. Well, okay… now I was happy… finally, a same day appt, for an urgent situation… just like they promise… too bad it was so hard to get.
But then things went all the way downhill! I was late getting to the appointment because it took much longer than I anticipated on a Saturday night to get from Marin across the bridge and through the city to the Noe location. I arrived 25 mins late and went running inside. It was 5:45 and my appt had been at 5:20. I apologized and explained that I was hoping I could still get the throat culture, because I had already been triaged on the phone. The receptionist Mikka who was very nice, pointed behind me and said «well…ummm…». That’s when I realized the doctor was standing behind me. Dr. Anand Singh. He said «You’re late and we are very strict about our appointment times!» I said that I understood, but that there had been no appts available in Marin and I had driven all the way here and asked again if there was anything he could do. He said that again that he couldn’t because I was late.
That’s when I realized that he was standing there talking to me instead of helping some other patient. I looked around and realized that I was alone in the office with the doctor and 2 receptionists. I said «I’m sorry do you have another patient that you should be seeing right now?» That’s when he said no. I was the only patient in their small office. It was 5:45 and they publicize that they are open until 6pm. There were 3 of them and only 1 patient — me. I asked again «are you telling me you can’t do a throat culture on me, but you don’t have any other patient here to care for?». Again, he said no, but that that wasn’t the point… he said still couldn’t see me because I was late.
He then explained that he probably wouldn’t do a throat culture even though that’s what Dr. Beth from the phone had sent me there to do. He told me that he normally just treats for strep with antibiotics if the patient has 3 of the 4 symptoms. He listed the symptoms — I had 3 of the 4. But I told him again that Dr. Beth still suggested the culture since I’m severely allergic to 2 other antibiotics. He shrugged and said that «we wouldn’t even be able to send the culture out to the lab until Monday anyway». That seemed even stranger still, I thought the strep culture could be done in the office. But either way, I told him that it would still save me from making another appointment and having to wait longer to do that step. Again, he said «sorry, you were late».
At this time, it was still only 5:50. And I looked at him and said that I would sit down in their lobby and wait to see if anyone else came in. I stayed until 6. Nobody else came in. He didn’t have anyone else that he had to help. In fact, I stayed longer than he did. As I said, I stayed until 6pm, with the 2 receptionists. He left at 5:55. As he left, I asked again «so you are leaving instead of helping me?» And he said, «yes, you were late.»
Hmmmm…so explain to me the meaning of «putting the patient first»?? Not so much!

So, my first visit with One Medical Group went well. The front office staff was super helpful, knowledgable and welcoming. The ambiance of the office is calming, and clean. I think I’m going to like being able to email my provider and have a bit of a choice of office and/​or doctor. The PA that I met with was a good listener, and was wiling to work with my various quirks. So why not five stars? Well, I leave room for One Medical to move up or down, as my experience base with them grows. I am a bit worried about the blood draw hours: 8 – 3 are impossible hours to work within, and there are no times on Saturday to get your blood drawn. This could be a major problem, as that I don’t feel I should have to take an entire day off work for simple blood tests. Overall, I’m happy with my choice to join One Medical.

I was going on day 4 of a fever/​flu symptoms and being new to San Francisco, I didn’t have a doctor here yet. A few coworkers had recommended One Medical Group, so I forked-​over the $ 149 annual membership fee and booked a same day appointment.
This was the best medical services experience I’ve ever had. The staff was incredibly friendly and knowledgeable and I didn’t wait more than a few minutes for my appointment. I was taken back to the exam room by the doctor herself and they had me out the door within 15 minutes. Worth every penny.
The clinic is quaint and cute — reminds me of what a doctor’s office used to be in the days before HMOs. Overall a very personal and pleasant visit. I’m going back to get a full physical later this month.

NP Tatum was excellent & very helpful to help us get info & referral for an urgent matter. I highly recommend her. She really went above & beyond…