One Legal

Please, PLEASE don’t make the mistake I did by using onelegal and then, after their major, major F ups, give them another chance! Save yourself grief, stress and high blood pressure and avoid them at all costs.
Not only do they charge more than any other company for filing services, they are also incompetent and misrepresent their pricing and services.
First off, they charged my credit card $ 500+ to file a motion for which the client had a fee waiver. It took a week plus and numerous phone calls and emails to get a refund.
I swore never to use them again. But one late night I had to efile some docs for next day, and forgetting onelegal was the company that had screwed me before, i used their efiling service.
I knew there was a problem when, after uploading all my docs and ticking the box for delivery of a courtesy copy, which it clearly states is «$ 19.95», I come to the bottom of the page and was forced to choose a «price package,» all of which had significantly higher prices for courtesy copy delivery. Wait, what?! Bait and switch, anyone?
Then, after choosing the basic package, which includes eservice, I wonder where I’m supposed to include an eservice list. No option for that is provided, though eservice is court mandated with efiling. Plus, onelegal charges extra for eservice, so you’d think they’d include an option to input so you actually get the service you pay for, right?
After I input everything, I get email confirmation of my order, but a message saying they are «preparing my docs to take to court.» Huh? This is efiling, so why isn’t it uploaded to court system?
This morning I check email and there is no further emails from onelegal. At 11am I call. And call. Each time I call every number for onelegal, I’m routed to the customer service line where I get a message that they are busy with other customers, please hold. Then the line is promptly disconnected.
Great! Just what you want when you have a deadline for filing– no confirmation of filing and no way to speak with anyone at the company with your docs!
Finally get through and «Jason» tells me they’re having problems with their phones. Then he calls SF branch to find out status of my filing. They have it. yep. But not efiled yet b/​c they have a backlog of docs. Great. What about the price misrepresentation on the upload page? Oh, well, the price package page gives correct pricing. Um, yeah, but it’s illegal to give one price and then state a higher one somewhere else. That’s like going to a grocery store and seeing one price on the shelf and another when checking out. Jason didn’t see the problem.
The other rep calls me in response to an email. She is sort of concerned about pricing issue. Then we get into the eservice issue. Well howdy do! THey have no way to include an eservice list! Yes, they charge for eservice, but apparently they have option to actually PROVIDE eservice! How do you like them apples?
At this point they are «looking into» the issues I brought up. I even sent them a screenshot of the $ 19.95 courtesy copy page. I’m nice like that.
God forgive me if I ever make the mistake of using onelegal for efiling again.

One Legal has been a life saver for us for over 12 years. We were mandated to use Caselink in San Diego and while we were a little surprised with some of the charges initially — after looking at the application and how all-​inclusive it is… this thing is going to be a life-​saver.
Caselink isnt perfect today… but how many products are right when they are launched– I know they will get it right and Im going to stick with them because they are better than everyone in this space.

I agree with the past review that One Legal is fine for court filings, but I’ve had a variety of issues with process service matters. What’s most annoying is when they deny making mistakes. Admit, apologize, and move on. I usually find their customer service helpful, but I’m only calling them when I have problems — which is more often than I’d like. I’ve been working w/​them for years now and I do appreciate their user-​friendly website, but they’ve definitely fallen below expectations in the process service department.

I contacted One Legal today and has been blown away by the quality of the customer service they provided. their services are not cheap, yet, it is worth every cent. I was a first time user of their servuses, yet, their customer support specialist stayed on the phone with me fo 90 minutes to guide né through the whole process… amazing experience… My tech support name was Jeffrey… Outstanding customer servise — 5*

Run. In the other direction. I’ve been using similar services for years, but have been out of the loop for the last couple of years. I needed something simple, they made it a total disaster. They charged me twice for not doing what I asked them to and then charged me a third time when they finally got it right and did what I had been asking them to do for three weeks. Their «customer service» is suspect on a good day. Whoever that smart ass guy is that talks over you and doesn’t listen to the entire question, he should be fired outright. He’s probably the owner. If he had listened to me the first time I called I wouldn’t have had to do this three times. Of course then they wouldn’t have been able to charge me three times for doing one job. Things were delayed because of One Legal’s incompetence. It was a simple request, you would have thought I was asking them to breach the Federal Reserve. Poor service, lame excuses, useless.

Usually they provide court filing services just fine, but if you ask them to do any document retrieval or service of process, GOOD LUCK! You will be put off, lied to and charged for everything. I have had three bad incidents with them and all three times they told me boldfaced lies. I strongly recommend using First Legal or ANY other company