On Track Cleaners

I travel more than 5 miles to get to David and have been doing so for close to 10 years. Although he’s moving on to his next adventure I will continue to come here. I know that they will continue to provide the same great customer service/​experience.
Lots of choices, but this is my 1^st!

This place is down the street from my apartment so I thought I would try it out. Fast service, friendly, however, the prices are a bit steep, especially since all my work clothes need to be dry cleaned. Also I know they are a green dry clean, but my clothes just spelled weird. They smelled like dirty socks. I don’t know if that’s the «green» cleaning fumes or what.

They damage your clothes! Putting a big safety pin through expensive clothes to hang them is unbelievable! !!! Sent my skirts to dry clean but result in 4 big holes on surface!!! They ruined all of them!!! Won’t go there anymore! Not professional AT ALL!

Great quality cleaning, and very fair prices! Left my dry cleaner of 10 years for this place!
I wear suits to work every day, and always like having clean pressed shirts and suits. These guys do a great job, and always make sure that the starching on the shirts is just how I like it!

They do a good job and offer excellent service.

This location is run by the same person who owns the North Beach location. Note that they outsource their dry cleaning to another service, so this could happen to you too.
I have been going to On Track Cleaners for several years with no issues. However, they recently ruined one of my dresses and are not taking responsibility. It was a black and white dress that was brand new. When I picked it up, the white part of the dress had turned brown due to the chemical treatment.
I have been waiting for 3 weeks for the owner, Louis/​Lewis Leung, to call me back and arrange a reimbursement for the cost of cleaning the dress, and the cost of the dress itself.
The woman who works there, Ying, claims that the damage is not their concern given that the damage to the dress was caused by the dress itself. This is absurd reasoning.
I will update this post with the resolution once we have one. In the meantime, I would highly recommend skipping this place lest they ruin your clothes too. Ko Cleaners on Columbus street as a great alternative. They’re a few blocks away and I have also used their services with no issues in the past.

This cleaners is A+. David is a great guy and will tell you exactly what he can and can’t do. I appreciate that.

husband has an interview tomorrow, and called me at noon to ask me to get his suit cleaned. called everywhere and this is the only place in outer richmond to do same day service. i got the suit in at 12:30 and it will be ready by 3:00, and it only costs $ 9! haven’t gotten the suit back yet, but as long as it is clean and pressed, this place will go to 5 stars.

Okay, I am an avid Unilocal follower but I have never written a review before. However, this drycleaner calls for some attention. I have been using this drycleaner for four years. The service is impeccable and the prices are so affordable it will not break the bank. Coming from a household with two full time professionals and a load of drycleaning… on track has always taken the best care of us at a reasonable price. Just tell them what you need and they will do it. If you need to pick up in a couple of days… done, without extra charge. If you need a spot removed from your favorite dress… done, without extra charge. David is the man!

I went here because it’s about a block away from my house, but I definitely regret it. I spent $ 60 for all my dry cleaning and there was still lint on everything. Granted I brought in a lot of clothes, they didn’t meet up to my expectations. And the jeans that I had to have sown because of a rip: the sowing job is so obvious I will not be able to wear them. I’ll have to take them somewhere else to see if I can salvage them. Definitely not coming back here for dry cleaning.

Besides the exceptional dry cleaning service, the seamstress who does my alterations is A+++. Not only does she sew back the hem onto slacks and jeans, but she alters my dresses and pants to fit to a T as well. On top of all that, 15% off just for being a regular customer. Oh, and did I mention they’re right across the street?

After trying several dry cleaners in this city, having my things lost, paying too much for cleaning that was not out of this world, being told that I cant get a rush job, and being treated horribly on a few occasions by places that supposedly want my business I am loyal to this place!
The owner is such a nice guy, will take special rush requests without charging me more, remembers my name, has an on site plant so no lost items, the prices are reasonable and they do a good job.
I would give it 5 stars but, damn, its a drive from where I live. Still, I havent found a better place closer to the homefront, so I make the trek.

This is really the only dry cleaner I’ve ever used, but I like it. Very convenient (for me anyway). Well kept shop with nice, friendly service. Prices seem reasonable — about $ 5 for a pair of pants, a little more for a suit jacket. Their regular turn around is about 3 days, but I think they do rush service. They have early bird prices too. I’ve always been happy with their work.